Bethel Pointe Health And Rehab

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  • Interior

    A cozy living room interior with sofas, a fireplace, and elegant decor.

  • Outdoors

    A one-story brick building with several windows and a sloped roof.

  • Decor

    A cozy living room with comfortable seating and elegant decor.

  • Bedroom

    A well-lit hospital room with a bed, chair, and large window.

  • Windows

    A clean and well-lit dining room with several tables and chairs, featuring large windows and a wooden floor.

  • Dining

    A modern kitchen with wooden cabinetry, stainless steel appliances, and a dining table.

  • Garden

    A white gazebo situated in a garden or park setting.

  • Patio

    A white gazebo with lattice design in a garden setting, featuring outdoor furniture.

  • Hallway

    A hallway with several doors and a patterned carpet.

  • Exercise Equipment

    A spacious rehabilitation gym with various exercise equipment.

  • Office

    A wooden reception desk in an office setting.

  • Staircase

    A rehabilitation center equipped with various physical therapy tools, including parallel bars and a staircase for mobility exercises.

Bethel Pointe Health And Rehab

3400 West Community Drive, Muncie, IN 47304

For more information about senior living options: (844) 490-3973

4.3 from 95 reviews
5 stars
69
4 stars
9
3 stars
2
2 stars
2
1 stars
13

Assisted Living Skilled Nursing Facility

Overall Review of Bethel Pointe Health And Rehab

Pros

  • pro The service Bethel Pointe Health and Rehabilitation provides is exceptional, with a caring and friendly staff and a top-notch facility.
  • pro The staff delivers care with heart and dedication, making a meaningful difference for patients and their families.
  • pro Visitors report that Bethel Pointe's front-door experience features authentic, caring people who are highly recommended.
  • pro Bethel Pointe takes fantastic care of patients after a stroke and offers great services overall.
  • pro The facility is clean, well-maintained, and has a home-like feel.
  • pro Communication with families is excellent, and Bethel Pointe makes families feel part of the care team.
  • pro Bethel Pointe is a valued healthcare partner in the Muncie area, always helping families find solutions.
  • pro The team, including nurses, CNAs, therapists, and social workers, is wonderfully sweet, compassionate, and helpful.
  • pro Staff members consistently go above and beyond to welcome residents and help them feel at home.
  • pro Bethel Pointe is recommended for both short-term rehab and long-term care.

Cons

  • pro The facility was described as unresponsive with insufficient staffing, leading to delays in care.
  • pro Residents reported waiting 15?30 minutes for help to the bathroom, often resulting in incontinence.
  • pro A resident returned from the hospital to find dirty sheets that had not been changed.
  • pro Dietary issues occurred, including gluten-free residents being served non-gluten-free meals and meals arriving cold.
  • pro The admissions director allegedly over-promised services and did not deliver, with staff not taking accountability when expectations were not met.
  • pro Therapy was terminated prematurely and without family involvement in care planning, resulting in inadequate progress.
  • pro Residents were discharged before sufficient recovery, sometimes followed by unnecessary hospital transfers.
  • pro There was an incident where staff refused to check on a resident's belongings and hung up when asked for assistance.

Review

Bethel Pointe Health and Rehabilitation in the Muncie area emerges in these accounts as a place that many families come to with high hopes and leave with a mix of gratitude and concern. Across numerous reviews, the common thread is a deep appreciation for the people who make the daily experience possible - the nurses, CNAs, therapists, and front-office staff - paired with a few hard-hitting cautions about staffing, communication, and discharge decisions. Taken together, the stories paint a picture of a facility that often delivers compassionate, patient-centered care, while also highlighting gaps that can affect the patient and family experience when the system becomes strained.

On the positive side, many reviewers repeatedly describe Bethel Pointe as a place where "the service that they provide is exceptional," where staff are "caring and friendly," and where the environment feels welcoming and home-like. Families speak of admission teams that go above and beyond to answer questions and to reassure loved ones that they will receive the best possible care. The sentiments extend beyond the medical treatment to the emotional climate: a sense that staff truly care, not only for the resident but for the family as well. Several accounts emphasize the therapeutic milieu - nursing and therapy teams working together to support recovery, with particular praise for the therapy staff whose energy and expertise are repeatedly singled out as a major strength. The facility's cleanliness and upkeep are also cited positively, contributing to a reassuring impression of safety and comfort.

Many reviews shine a spotlight on the people who deliver day-to-day care. Multiple staff members are named with affection and gratitude, including front-office personnel who make families feel part of the care team, social workers who help navigate transitions, and a wide array of therapists who are described as attentive, patient, and diligent. Names recur as a sign of the breadth and consistency of care: Brooklyn in housekeeping, Jennifer in the front offices, Gabby, Chris, Nadja, Habiba, Kingsley, Bell, and many others among the nursing and therapy teams, such as Dama the speech therapist, Anna the occupational therapist, and Zachary and Lisa in physical therapy. When care is at its best, the staff are portrayed as individuals who bring warmth and competence to their roles, creating a sense of trust and respect that families say is felt the moment they step through the door.

Yet the same collection of experiences does not gloss over all difficulties. A sizeable portion of the feedback centers on concerns that arise when staffing is stretched thin. Reviewers report slow responses to calls for assistance, missed medications, delays in getting to the bathroom, and meals that are sometimes late or not aligned with dietary needs. The recurring refrain is that "not enough staff" translates into moments where residents wait 15 to 30 minutes for help, with the consequences sometimes felt most acutely in basic needs and daily routines. In some anecdotes, the consequences of these gaps are not just inconvenient but emotionally painful, underscoring how essential timely care is to the wellbeing of residents.

Food quality and dietary accommodations also appear as a recurring area of dissatisfaction for some residents, particularly for those with vegetarian or gluten-free needs. Several reviews recount instances of non-gluten-free meals or mismatches between dietary restrictions and what is served, which can be especially frustrating in a setting where nutrition and comfort are intertwined with recovery and overall health. In some cases, this frustration sits alongside broader concerns about the overall care plan and whether the care being delivered aligns with the patient's stated goals and medical needs.

Discharge planning and communication emerged as a particularly delicate point in multiple accounts. One reviewer describes a troubling sequence in which expectations set by the admissions director did not align with the actual services delivered, including an early declaration that goals and therapy would be complete, the exclusion of family involvement in early care planning, and the perception that therapy was cut short to match insurance timelines rather than patient progress. The same reviewer details repeated changes in the plan, with social services occasionally appearing to push toward discharge or to avoid ongoing costs, which culminated in a judgment that the patient was discharged too soon and that the care during the stay did not fully prepare him for home. The sense of betrayal and frustration from this experience is palpable, particularly in the context of a loved one who later experienced a decline after discharge and required another hospitalization.

Other accounts echo concerns about hospital readmissions and the appropriateness of certain clinical decisions. In one lengthy recounting, a family describes two unnecessary hospital trips, questions about how staff determine when a resident should go to the hospital, and a perception that the focus on physical therapy overshadowed a more holistic approach to skilled nursing care. The experience culminates in a departure that feels rushed, with belongings packed, medications unaddressed, and a lack of guidance about post-discharge care. This narrative stands out as a cautionary tale about ensuring that goals remain collaborative and that families are kept in the loop at every major decision point.

Even within these challenging experiences, a large portion of reviewers acknowledges the facility's strengths and expresses a willingness to recommend Bethel Pointe under certain circumstances. Several families who witnessed strong, compassionate care from many staff members describe the facility as a place where the core values of empathy, respect, and patient advocacy were evident, even if systemic issues limited the consistency of that experience. Some families note that the problem areas - staffing shortages, meal customization, or discharge coordination - do not erase the positive, life-affirming moments when staff go above and beyond, or that the facility remains a good option for rehab or long-term care when expectations are clearly managed and active family engagement is maintained.

In many reviews, hope and resilience come through as the dominant tone. The praise for the quality of individual caregivers - therapists, nurses, social workers, and supportive staff who treated residents like family - often sits alongside pragmatic cautions about potential pitfalls. Families repeatedly express appreciation for the moments when a resident feels seen, heard, and supported, and they emphasize the importance of clear communication, thorough care planning, and consistent staffing to sustain that level of care. Even when experiences are mixed or lean toward disappointment, there is a thread of gratitude for the dedicated people who work at Bethel Pointe and for the care they provide when conditions permit.

Overall, Bethel Pointe Health and Rehabilitation appears to be a facility with a strong, compassionate core that many families value highly. The reviews consistently celebrate a culture of genuine care, a welcoming and home-like atmosphere, and effective, individualized attention from therapists and nursing staff who strive to help residents regain independence and enjoy comfort in a familiar setting. At the same time, the collection of testimonials serves as a reminder that the best outcomes depend on consistent staffing, thoughtful and inclusive care planning, responsive communication, and careful discharge decisions. For families considering Bethel Pointe, the message is clear: you are likely to encounter many wonderful people and meaningful moments of care, but it is wise to stay engaged, ask hard questions, and advocate for a plan that aligns with your loved one's goals and needs throughout the stay.

Features

Housing

  • 114 resident community capacity 114 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bethel Pointe Health And Rehab is a skilled nursing facility located in Muncie, IN. This community offers a range of care services and amenities to ensure the comfort and well-being of its residents.

Residents at Bethel Pointe Health And Rehab can enjoy various amenities, including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, outdoor space, private bathrooms, restaurant-style dining area and a small library. The community also provides telephone access along with Wi-Fi/high-speed internet connectivity to keep residents connected with their loved ones.

For those in need of care and support with daily activities such as bathing, dressing and transfers, 24-hour supervision is available. The staff is trained to provide assistance with medication management and meal preparation according to special dietary restrictions or diabetes diets. Transportation arrangement services are provided for convenience.

In terms of leisure activities, Bethel Pointe Health And Rehab offer concierge services to cater to individual needs and preferences. Residents can participate in fitness programs designed to promote physical health and well-being. Planned day trips and scheduled daily activities are organized for entertainment purposes. Additionally, there are resident-run activities that encourage social interaction among residents.

Located nearby the community are several cafes where residents can enjoy meals or snacks outside their facility. There are also parks for outdoor recreation opportunities nearby. Pharmacies and physicians' offices are easily accessible within close proximity for medical needs. For dining options outside of the community, there is a wide variety of restaurants available nearby.

Transportation services make it easy for residents to travel around the area as needed while places of worship offer spiritual support and connection within the community. Theaters provide entertainment options outside the facility premises. Lastly, multiple hospitals nearby ensure that medical attention is readily available whenever required.

Overall Bethel Pointe Health And Rehab strives to create an assisted living community where residents are given the care and support they need, while also providing a range of amenities and activities to enhance their quality of life.

Nearby Places of Interest

Physicians

  • Jeremy J. Hunt (0.1 miles)
  • American Health Network - Spinal Therapeutics (0.2 miles)
  • Allergy Asthma & Clinical Immunology Associates (0.3 miles)
  • US Healthworks (0.3 miles)
  • Thomas J Melham (0.4 miles)
  • Makris Vision Group (0.4 miles)
  • Community Hospital - OB/GYN (0.4 miles)

Restaurants

  • IHOP (0.3 miles)
  • McDonald's (0.3 miles)
  • Burger King (0.4 miles)
  • Panda Express (0.7 miles)
  • Steak 'n Shake (0.8 miles)
  • Ruby Tuesday (0.9 miles)
  • Taco Bell (1 miles)

Hospitals

  • Darroca Roberto J A MD (0.4 miles)
  • Community Hospital Of Anderson (0.8 miles)
  • Community Hospital Pregnancy Plus (1.5 miles)
  • N Ra Ball Memorial Hospital Dialysis (1.6 miles)
  • Ball Memorial Hospital - South Tower (1.6 miles)
  • El Baño de MTU (1.6 miles)
  • Muncie Health & Rehab. Center (2.1 miles)

Cafes

  • Sunshine Cafe (0.8 miles)
  • Red Apple Cafe (0.8 miles)
  • Concannon's Bakery Cafe (0.9 miles)
  • Starbucks (1.7 miles)
  • Starbucks (2 miles)
  • Panera Bread (2.5 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • Access to Care Pharmacy (1 miles)
  • Payless Super Market Pharmacy (1.1 miles)
  • Family Health Care Pharmacy (1.4 miles)
  • Bsu Healthcare Pharmacy (1.5 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.8 miles)

Places of Worship

  • Riverside Avenue Baptist Church (1.2 miles)
  • Association of College Ministries (1.7 miles)
  • Jehovahs Wtness South Con (2.2 miles)

Theaters

  • Slayr Cinema (1.6 miles)
  • AMC Muncie 12 (2.6 miles)

Parks

  • Tuhey Park (2.4 miles)

Transportation

  • Delaware County Airport (2.5 miles)

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