River Terrace Health Campus

Pros

• The facility is described as beautiful and well-maintained, creating a pleasant environment for residents.
• Staff members were noted to be nice, accommodating, and helpful during the respite care experience.
• The cleanliness of the facility was appreciated by visitors, enhancing the overall experience.
• The food served at River Terrace looked appealing and was positively received by some residents.
• The rooms are new and well-appointed, providing a comfortable living space for residents.
• Overall, some visitors felt that River Terrace provided a good experience and would recommend it to others.

Cons

• Some staff members were not helpful, with one nurse dismissively suggesting to use a diaper instead of providing assistance with a bedpan.
• Most meals were served ice cold or only lukewarm, which was disappointing for patients who prefer hot food.
• Despite advance notice about discharge, the process was unorganized and delayed, with a nurse being unfriendly and unhelpful.
• Patients received repetitive meals, lacking variety and personalization in their food options.
• Communication issues were prevalent, as phone calls to the facility often went unanswered, contributing to frustration when trying to reach loved ones.
• The overall care provided at River Terrace was reported as terrible by some reviewers who advised against using the facility.

Review

River Terrace is a facility that has garnered mixed reviews from both patients and their families. While some have praised the aesthetics of the place and found aspects of care satisfactory, others have shared harrowing experiences that highlight significant issues in service delivery, staff responsiveness, and overall patient care.

One of the recurring themes in the reviews is the disparity in staff attitude and competency. Many reviewers noted that while some staff members were helpful, accommodating, and friendly, others displayed a lack of empathy or attentiveness towards patients' needs. For instance, one reviewer recounted an unsettling experience when requesting a bedpan. The response received was dismissive—indicating an assumption that the patient could simply use a diaper instead. This attitude not only undermines patient dignity but also reflects poorly on an establishment meant to provide comfort and care during vulnerable times.

The quality of food served at River Terrace was another point of contention among reviewers. Several individuals complained about meals being served cold or lukewarm—a basic expectation for any healthcare facility is to provide nourishing food at appropriate temperatures. Patients deserve meals they can enjoy rather than having to endure repeated servings of unappetizing offerings daily. These concerns were exacerbated by reports that dietary preferences were not considered adequately, with many expressing disappointment over the lack of variety and quality in the kitchen.

Discharge processes at River Terrace also drew criticism for inefficiency and poor communication between staff members. One reviewer vividly described how, despite being informed throughout her stay about her planned discharge for 8 AM, she faced long delays due to mismanagement on the day itself. The nurse's indifferent demeanor compounded frustrations as she cited numerous other patients needing medication before attending to their situation. Such experiences may lead families to question whether adequate planning occurs within the facility to ensure smooth transitions.

In stark contrast, however, were glowing endorsements regarding other aspects of care received by certain residents at River Terrace. One family’s experience with respite care highlighted exemplary attention from staff who were described as nice, accommodating, and helpful—living up to their promises regarding patient care. Cleanliness and maintenance standards received acclaim too; several respondents emphasized how well-kept the facility appeared upon their visits.

Newer facilities often come equipped with modern amenities which can appeal significantly to potential residents and their loved ones; River Terrace does not seem an exception here as it was remarked upon positively by some reviewers for its appealing environment and updated infrastructure. From private rooms capable of hosting personal items such as televisions or computers to well-maintained communal areas—this aspect helps establish a pleasant atmosphere conducive for recovery or respite services.

Ultimately, opinions on River Terrace are strikingly polarized—where one individual sees potential through positive interactions with staff and clean surroundings; another paints a grim picture filled with challenges concerning food quality, communication lapses during critical times like discharge planning, and inconsistent levels of compassion from workers providing direct patient support. Given this range of experiences shared by multiple people interacting with River Terrace services—from pre-admission inquiries through post-care follow-ups—it remains crucial for prospective patients’ families to research thoroughly before making decisions concerning their loved ones’ care placement in such environments.

Located in the heart of Madison, Indiana, this neighborhood offers a variety of amenities and services that cater to seniors. With multiple hospitals and medical offices within walking distance, residents have easy access to healthcare facilities. Places of worship are also conveniently located for those seeking spiritual fulfillment. Additionally, there are several restaurants and cafes nearby, providing opportunities for socializing and enjoying delicious meals. For outdoor enthusiasts, parks and recreational areas offer opportunities for leisurely strolls and picnics. Transportation options such as taxis and rental services are available for those who may require assistance getting around town. Overall, this part of Madison provides a comfortable and convenient environment for seniors looking to settle down in a welcoming community.

Hospitals

• Medical Imaging (0 miles)
• King's Daughters' Hospital (0 miles)
• King's Daughters' Hospital (0 miles)
• Kings Daughters Health (0.2 miles)
• Kdhhs (0.3 miles)
• Madison State Hospital (1.9 miles)
• King's Daughters' Health - Cancer Treatment Center (3.8 miles)

Physicians

• King's Daughters Medical Office: Gifaldi Amy MD (0.1 miles)
• Taustine Eye Center (0.1 miles)
• Professional Building (0.5 miles)
• Retina Vitreous Resource Center (0.7 miles)
• Fmc of Madison (1.6 miles)
• Family Allergy & Asthma (2.5 miles)
• Skin Solutions-Dr E MD (2.7 miles)

Places of Worship

• Broadway Baptist Church (0.1 miles)
• Madison Presbyterian Church (0.3 miles)
• St John's United Church of Christ (0.4 miles)
• Church of Jesus Christ of Latter Day Saints (0.8 miles)
• West Madison United Methodist Church (1 miles)
• Southern Baptist Convention (1.8 miles)
• Milton United Methodist Church (1.8 miles)

Restaurants

• The Red Peppermint (0.2 miles)
• Hong Kong Kitchen (0.2 miles)
• Bello's Pizza Madi (0.3 miles)
• Off Broadway Taproom (0.3 miles)
• The Lighthouse (0.4 miles)
• Lanthier Winery (0.5 miles)
• The Red Pepperoni (0.6 miles)

Parks

• Madison Park Department (0.2 miles)
• Bicentennial Park (0.4 miles)
• Kiwanis Park (0.4 miles)
• Madison Skatepark (1.9 miles)
• The Clifty Inn (2 miles)
• Poplar Grove Picnic Areas (2.4 miles)
• Clifty Falls State Park (2.5 miles)

Cafes

• Madison Downtowner Deli (0.2 miles)
• The Attic Coffee Mill Cafe (0.4 miles)

Pharmacies

• Madison Apothecary (0.6 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Kroger Pharmacy (2.9 miles)
• Walmart Pharmacy (3.1 miles)
• CVS Pharmacy (5.2 miles)
• Blue Grass Drug Center (10.5 miles)

Transportation

• Hilltop Taxi (1.8 miles)
• U-Haul Neighborhood Dealer (2 miles)
• J&K Trucking Company (3.6 miles)
• Lee Bottom Field (8.2 miles)
• U-Haul Neighborhood Dealer (10.3 miles)
• U-Haul (11 miles)
• U-Haul Neighborhood Dealer (11.3 miles)