Hillcrest Village

Pros

• One family expressed gratitude for the excellent care provided to their father, highlighting the exceptional support from aid Diane and nurse Jessica.
• A resident has been receiving good care at Hillcrest, appreciating the convenient location of the facility.
• Some staff members are recognized as helpful and dedicated to taking care of residents, contributing positively to their experience.
• Despite challenges, there are instances of outstanding service by certain receptionists who stand out for their professionalism.

Cons

• The staff at Hillcrest repeatedly miss giving residents showers and fail to keep accurate records of care provided.
• Residents' personal belongings, including clothes, are often lost or misplaced, leading to significant losses for families.
• One receptionist is noted for being unprofessional and frequently on her personal cell phone, impacting the quality of service.
• Living conditions are reported as unsanitary, with inadequate attention given to cleanliness and maintenance issues.
• Residents experience long wait times for assistance from staff, indicating a lack of prompt care.
• Management is perceived as unfriendly and unwelcoming towards visiting family members.
• The facility itself is described as outdated and in need of repairs, contributing to a less than ideal environment for residents.

Review

The experiences shared by families of residents at Hillcrest Nursing Home reveal a complex and troubling picture of care, conditions, and overall management at the facility. Some families report positive experiences while others convey serious concerns about neglect, inadequate staff responsiveness, and mismanagement. This duality underscores the inherent challenges in providing care for the elderly within such environments.

A recurring theme among several reviews is the lack of attention to basic personal care needs. One family describes their brother's ongoing struggle with receiving timely showers; despite repeated requests, staff often cannot account for when he last received this fundamental service. This oversight raises significant questions about the day-to-day operations and priorities of the nursing home. Furthermore, complaints regarding cleanliness are alarming; reports of feces on bathroom handles left unaddressed for over a week highlight a severe lapse in hygiene standards that could put residents' health at risk.

Compounding these issues are problems related to lost personal belongings. Multiple accounts detail incidents where residents’ clothing—particularly pants—have gone missing after being taken to laundry services managed by the facility. One family noted that they lost over twelve pairs in this way alone. Such losses can not only be financially burdensome but also emotionally distressing for both residents and their families who wish to maintain some sense of normalcy amidst challenging circumstances.

In contrast to these criticisms, some families share more favorable experiences at Hillcrest Nursing Home. A son expressed gratitude towards specific staff members who provided excellent care and support for his father during his residence there. Despite describing the facility as lacking in aesthetics, he emphasized that competent staff members made up for other shortcomings, offering reliable assistance and compassion. This highlights how dedicated staff can sometimes mitigate broader operational deficiencies within nursing homes.

However, numerous testimonies also allude to systemic issues like underpaid and undertrained staff contributing to overall poor service level. A long-term resident’s parent shared frustrations experiencing extended wait times for needed assistance—sometimes exceeding thirty minutes—which placed undue stress on their loved ones needing immediate help. The emotional toll of waiting without support speaks volumes about staffing ratios and resource allocation within such facilities.

Lastly, several reviewers touched on the general atmosphere among staff members toward patients and visitors. Calls for friendlier interactions from management reflect an understanding that working with elderly populations requires empathy, positivity, and an appreciation for their lived experiences rather than seeing them merely as tasks or numbers to manage daily. The sentiment prevailed throughout many accounts: caring for vulnerable individuals should be viewed not just as a job but also as a privilege deserving respect and heartfelt dedication.

In summary, while Hillcrest Nursing Home appears to offer varying levels of care based on individual experiences with its personnel, significant areas require urgent enhancements—from personal hygiene practices to better tracking methods for residents’ belongings—to promote an environment conducive to quality eldercare that families can trust wholeheartedly.

Physicians

• First Urology (0.1 miles)
• Women Care (0.2 miles)
• Southern Indiana Pediatrics (0.5 miles)
• Louisville Hearing Aid Center (1.7 miles)
• The Eye Care Institute (2.1 miles)
• Cooley Rachel Dr University Of Louisville Physicians Eye Specialists Louisville (2.1 miles)
• Zimmer Melia & Associates (2.4 miles)

Hospitals

• Clark Memorial Hospital (0.1 miles)
• Clark Memorial Hospital (2.2 miles)
• KentuckyOne Health Jewish Hospital (2.2 miles)
• Norton Children's Hospital (2.3 miles)
• Norton Pavilion Hospital (2.4 miles)
• 3 East Olop (4.8 miles)
• Baptist Health Floyd (4.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• Walgreens (3.2 miles)

Parks

• Falls of the Ohio State Park (0.9 miles)
• Waterfront Park (1.5 miles)
• Riverfront Plaza/Belvedere (1.8 miles)
• Central Park (3.6 miles)
• Cherokee Park (3.9 miles)
• Shawnee Park (4.1 miles)
• Sam Peden Community Park (4.8 miles)

Restaurants

• Harry's Taphouse & Kitchen (0.9 miles)
• Big Four Bridge (1.5 miles)
• Bluegrass Brewing Company (1.8 miles)
• White Castle (1.8 miles)
• Mussel & Burger Bar (1.8 miles)
• Kentucky Peerless Distilling (1.8 miles)
• Falls City Brewing (1.9 miles)

Cafes

• Starbucks (1.9 miles)
• Quills Coffee (3 miles)
• Panera Bread (3.2 miles)
• North Lime Coffee and Donuts (3.4 miles)
• Fante's Coffee (3.5 miles)
• Heine Brothers' - Longest Ave in the Highlands (3.6 miles)

Places of Worship

• St Joseph's (2 miles)
• Southeast Christian Indiana Campus (2.8 miles)
• Central Presbyterian Church (3 miles)
• Eastside Christian Church (3.5 miles)