Riverbend

Pros

• The staff at Riverbend treats residents with warmth and kindness, making families feel confident in their loved ones' care.
• Residents are encouraged to participate in engaging activities, promoting emotional well-being and social connections.
• The facility provides a welcoming environment where residents quickly feel at home and experience genuine camaraderie.
• The caring and dedicated staff consistently go above and beyond to ensure the comfort and dignity of each resident.
• Families appreciate the excellent communication from staff, who keep them informed about their loved ones' well-being.
• The food served is praised for its quality and variety, enhancing the dining experience for residents.
• Activities are well-organized and include special events that foster a sense of community among residents.

Cons

• The facility has issues with missing personal belongings, including clothes and jewelry.
• The staff failed to notify the family about a serious incident where the resident was choked by another resident.
• Communication from the nursing staff was confusing and defensive when addressing concerns about incidents involving the resident.
• There were multiple unnecessary hospital trips for the resident, causing stress for both her and her family.
• The cleanliness of the facility is criticized as being extremely dirty, with stains on floors and furniture.
• The reviewer's mother experienced neglect regarding proper care and monitoring while in the memory care unit.
• Family members have had to clean their loved one's room themselves due to lack of attention from staff.

Review

Riverbend, a facility specializing in assisted living and memory care, has garnered mixed reviews from families with loved ones residing there. Many families have expressed gratitude for the staff's dedication and commitment to treating residents with dignity and respect, emphasizing that they felt their loved ones were cared for in a familial manner. Positive experiences highlight the staff’s warm-hearted approach and the vibrant community atmosphere fostered within Riverbend. Residents have been reported to flourish in this environment, particularly those transitioning from assisted living to specialized memory care units.

The review of Riverbend's options affirms the professionalism and loyalty of its workforce. Families noted consistent positive experiences during unannounced visits—finding that staff members went out of their way to address questions or requests. The activities offered engage residents both physically and socially, which is especially crucial for those in memory care. Personal accounts depicted organized events like Valentine's Day parties and various group activities that promote interaction among residents while maintaining a joyful environment. The highly regarded Activity Director has even been retained despite budget cuts, demonstrating Riverbend’s commitment to providing engaging activities.

However, some reviews pointed out areas needing improvement, particularly regarding communication about incidents involving residents' safety. One family recounted distressing accounts concerning missing personal belongings and alarming incidents where a resident was allegedly harmed by another individual in the memory care unit—issues that were not communicated promptly or adequately handled by staff. These reports raised concerns about internal protocols regarding resident safety and incident management, leading to feelings of unease among some families.

Despite the positivity surrounding staff interactions, there were complaints about cleanliness and maintenance issues within Riverbend itself. Some reviewers described observations of stains on furniture and floors, indicating that housekeeping might not always meet expected standards. While many acknowledged hardworking housekeeping staff often seen at work throughout communal areas, specific criticisms suggested a lack of attention towards individual resident rooms—sometimes leading family members to take it upon themselves to clean their loved ones’ spaces.

Families highlighted effective communication channels between staff and relatives as a significant positive aspect of Riverbend’s operations; many praised how proactive updates kept them informed regarding their loved one’s well-being. Yet dissatisfaction emerged around aspects related to incident reporting following health emergencies experienced by some residents which added an additional layer of concern regarding overall transparency levels at the facility.

In summary, Riverbend shows distinct strengths alongside notable weaknesses based on resident experiences documented by family members sharing their sentiments online. Those who had positive interactions emphasized compassionate care offered by devoted staff members alongside supportive social environments tailored for both independent living arrangements and more intensive memory care needs. However, critical voices raise serious alarm bells over patient safety concerns coupled with issues relating to cleanliness; these conflicting perspectives underscore a pressing need for ongoing evaluations aimed at improving overall service quality in this essential area of eldercare.

This area of Jeffersonville, Indiana offers a range of amenities that cater to senior living needs. With multiple places of worship nearby, individuals can practice their faith conveniently. Access to various pharmacies and healthcare facilities like Clark Memorial Hospital and Norton Children's Hospital ensure easy access to medical care. There are also numerous dining options such as Chicken Salad Chick and Bob Evans for enjoyable meals. For leisure activities, residents can visit parks like Falls of the Ohio State Park or Riverfront Plaza/Belvedere for outdoor relaxation. Overall, this neighborhood provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Places of Worship

• Eastside Christian Church (0.4 miles)
• Southeast Christian Indiana Campus (1.4 miles)
• Northside Christian Church (4 miles)
• St Joseph's (5.1 miles)
• Holy Trinity Catholic Church (6.1 miles)

Pharmacies

• Kroger Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)
• Walgreens (3.7 miles)
• Briovarx of Indiana (4.3 miles)

Restaurants

• Chicken Salad Chick (1 miles)
• Chick-Fil-A (1.1 miles)
• Bubba's 33 (1.4 miles)
• Taco Bell (1.7 miles)
• Bob Evans (1.8 miles)
• Golden Corral (1.8 miles)
• Taco Bell (1.9 miles)

Hospitals

• Clark Memorial Hospital (1.8 miles)
• Clark Memorial Hospital (3.6 miles)
• Physicians Medical Center (5.5 miles)
• KentuckyOne Health Jewish Hospital (5.8 miles)
• Norton Children's Hospital (5.9 miles)
• Signature Care and Rehabilitation-Northfield (5.9 miles)
• Norton Pavilion Hospital (6 miles)

Cafes

• Panera Bread (2.1 miles)
• Starbucks (5.5 miles)
• Fante's Coffee (6.1 miles)
• Quills Coffee (6.2 miles)

Physicians

• Norton Community Medical Associates - Clarksville (2.2 miles)
• Bizer's VisionWorks (2.2 miles)
• Shoulder & Elbow Center (2.7 miles)
• Louisville Hearing Aid Center (2.9 miles)
• Southern Indiana Pediatrics (3.2 miles)
• Women Care (3.6 miles)
• Cobbler Station Family Clinic (3.7 miles)

Transportation

• Clark County Airport (2.5 miles)

Parks

• Falls of the Ohio State Park (4.3 miles)
• Waterfront Park (5.1 miles)
• Sam Peden Community Park (5.1 miles)
• Riverfront Plaza/Belvedere (5.4 miles)