Somerset Lakes

Pros

• A reviewer calls Somerset Lakes the best place to live and notes a cool lake environment.
• A reviewer describes the property as a very nice place to live.
• A resident says they've been there 3 months and it's great so far.
• A resident mentions their elderly mother enjoys the wildlife and feels safe living there.
• A resident notes maintenance interacts with mom and she feels safe and well cared for.
• Char is praised as the best and described as extremely helpful and supportive.
• A reviewer reports a great overall experience: peaceful community, lake views, and responsive maintenance with friendly staff.
• A reviewer recommends the community as a quiet, scenic place to live in Indy.
• A resident loves living there, praising the staff (especially Char), stunning patio views, and amenities like the pool, dog park, and tennis courts.
• Char is described as a dependable point of contact who provides ongoing assistance.
• The property is described as beautiful, with staff that makes the application process easy and professional.
• Maintenance staff are praised for being prompt, kind, and respectful (noting Jamel and Lamario by name).
• Char is repeatedly highlighted as very professional by multiple reviewers.

Cons

• The leasing agent was rude, dismissive and inconsiderate.
• The management team was cold and unhelpful when resident concerns were raised.
• An emergency apartment leak was never addressed for over a month.
• The advertised rent did not reflect the full cost, with numerous additional fees up to $500 per month.
• Customer service was unhelpful and unprofessional, focused on fees rather than residents.
• Upper management reportedly ignored noise complaints from upstairs neighbors.
• Char is described as one of the rudest managers.
• The units are outdated with old appliances and fixtures, not up to modern standards.
• Residents faced inconsistent water temperatures (times of no cold water, hot water issues).
• Kurtis allegedly runs the complex as if it's his own, being rude, disrespectful and lacking public relations.
• Some reviews claim residents are charged for dumpster/trash pickup used by maintenance and contractors.
• Delivery and gate-access issues hindered deliveries, with drivers redirected and calls for a default delivery code.

Review

Somerset Lakes Apartments sits at an intriguing crossroads: many residents celebrate its peaceful lake environment, generous wildlife sightings, and spacious layouts, while a substantial number of reviews pull in the opposite direction on management, cost, and day-to-day practicality. The property's setting - lush walking paths, a shimmering lake, and a sense of security - draws in people who want a serene place to call home. Stories of mama ducks with nine babies, a resident crane, bald eagles soaring overhead, and a chorus of hummingbirds and turtles paint a picture of a natural oasis that few cities can match. For families and pet owners, the environment feels welcoming, with elder relatives finding it especially comforting to enjoy the outdoors and the wildlife from a safe, tranquil vantage point. In this light, Somerset Lakes can feel like a rare find - a place where the scenery and the pace align with a stress-free lifestyle, and where the staff, particularly a few standout team members, can make living there genuinely pleasant.

Several residents sing the praises of the local staff, noting that certain representatives elevate the experience far beyond the basics of a rental agreement. Char, in particular, is repeatedly described as the heart of the community's positive energy. Reviewers describe Char as consistently helpful, kind, and responsive, going out of her way to handle requests and questions with a warm, professional demeanor. The maintenance team also receives strong praise: technicians like Jamel (Mel) and Lamario are lauded for prompt, courteous service and for treating residents and their dogs with care. The sentiment is that when issues arise, there are clear, reliable people ready to step in and fix problems, which makes the complex feel more like a community than simply a place to live. For several long-term residents, these staff members are the main reason they would consider staying or returning if the opportunity arose, underscoring how much influence good customer service can have on an overall impression.

Yet the same reviews that celebrate the staff and the surroundings also tell a story of mixed management experiences and notable frustrations. A recurring theme is the negative impact of interactions with certain leasing and management personnel. One reviewer recounts a negative first impression from a leasing agent who appeared rude, dismissive, and uncaring about current and prospective residents, and another shares a tense encounter with an administrator who blocked them during a lease process. The most pointed criticisms center on how urgent resident concerns - such as a persistent apartment leak - were handled, with some residents feeling that their worries were met with coldness or indifference. The personal tone of these accounts makes the contrast with the glowing testimonials about Char and the maintenance team even starker: the simplicity and speed of a compassionate, helpful encounter seem to hinge on who you encounter in the office or on-site.

Several reviews highlight ongoing concerns about cost and transparency. Multiple residents report that advertised rents do not reveal the full monthly cost, citing numerous additional fees that can amount to hundreds of dollars per month. Moving out experiences are described as fraught with inaccurate information and unjustified charges, with some residents feeling that the management's focus skewed toward extracting fees rather than supporting residents. Another dimension of cost concerns is the sense that "A la carte" charges are expected for many routine services, and that the building's infrastructure and interior updates lag behind what the market would suggest. A particular complaint revolves around the complex's dumpster and utility charges: residents feel charged for trash pickup and dumpsters used by maintenance, contractors, and outsiders, with questions about how these costs are allocated and whether they should be borne by residents at all. There is a strong call for more transparency and upfront cost breakdowns to avoid sticker shock and misaligned expectations.

Noise and liveability also appear in several accounts, especially for residents who opt for short-term leases. On the main floor, concerns about upstairs noise - footfalls, thuds, and seemingly endless activity late into the night - make some residents feel unsettled and unevenly treated when notices were issued but not effectively enforced. The presence of a loud upstairs neighbor, including a toddler, becomes a frequent source of frustration, as does a general sense that upper-management communication isn't always timely or effective in getting issues addressed. Some residents express disappointment in how complaints were escalated or ignored, creating a perception that management's responsiveness varies widely by individual staff member rather than reflecting a consistent policy.

Interior conditions and aging infrastructure are other recurring points of contention. Several residents describe units as outdated, with old appliances, bathrooms, cabinets, and flooring that feel more reminiscent of decades past. Reports mention slow or inconsistent water temperatures, aging plumbing, and floors with lumps that resemble an older, worn condition rather than a modern, move-in-ready space. Even when maintenance is praised for quick responses, there's a sense that the overarching issue is a larger capital planning shortfall - updating interiors and bringing the property up to current market standards appears to be a slow, uneven process. In one telling review, a resident outlines a long list of interior deficiencies and the sense of frustration that comes with living in a unit that hasn't kept pace with expectations for a property that commands a premium price.

Despite these challenges, there are voices of optimism when it comes to the leadership and community feel. Some reviewers acknowledge that the property is attractive and well-located, with a strong sense of community pride and amenities that many tenants value highly - pool facilities, a dog park, tennis courts, and scenic trails all contribute to a robust sense of lifestyle appeal. The wildlife and nature-filled environment carry real emotional weight for families who enjoy bringing their elders and children to observe and learn from the birds and other creatures that inhabit the lake's edge. In this sense, Somerset Lakes can be a grounding choice for those who place a premium on atmosphere and outdoor living, as long as they're willing to navigate the more challenging costs and management inconsistencies.

In the end, the overall impression reflects a property that can be deeply cherished for its natural beauty, tranquil setting, and staff who truly care, while simultaneously being a source of significant stress for those who encounter inconsistent management, hidden costs, and operational inefficiencies. For potential renters, the decision to call Somerset Lakes home seems to hinge on two parallel visions: a dream of serene lake living with a strong, responsive local team versus a pragmatic assessment of ongoing fees, interior updates, and how effectively management prioritizes resident concerns. If you're drawn by the scenery and the possibility of a close-knit, staff-supported community, you may find Somerset Lakes to be a wonderful fit - especially if you align with the standout individuals who consistently go the extra mile. If, however, you need a wall-to-wall assurance of transparent pricing, timely issue resolution, and consistently high-service standards across all staff, you may want to scrutinize the contract and visit with several current residents to gauge how the property's leadership will respond to your needs in practice.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Chick-Fil-A (1.3 miles)
• Seasons 52 (1.5 miles)
• The Cheesecake Factory (1.5 miles)
• Chick-Fil-A (1.6 miles)
• BRU Burger Bar - Keystone (1.6 miles)
• Big Lug Canteen (1.9 miles)
• Jimmy John's (1.9 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (2.1 miles)
• Starbucks (3.3 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.6 miles)

Places of Worship

• First Friends Church (2 miles)
• Second Presbyterian Church (2.5 miles)
• St Luke Catholic Church (2.6 miles)
• Orchard Park Presbyterian Church (3.5 miles)
• Castleton United Methodist School (3.6 miles)
• College Park Church (5.5 miles)
• Tabernacle Presbyterian Church (5.5 miles)

Parks

• Holliday Park (2.9 miles)
• Gray Road Park (3.9 miles)
• Central Park Playground (4.4 miles)
• Founders Park (5.1 miles)
• Ft Harrison State Park (5.7 miles)

Physicians

• Indiana Neuroscience Associates (3.3 miles)
• Northeast Family Physicians (3.5 miles)
• Midwest Eye Institute (4.1 miles)
• Avruc (4.1 miles)
• Castleton Family Physicians (4.2 miles)
• Northwest Radiology Network (4.2 miles)
• Meridian Plastic Surgeons (4.3 miles)

Hospitals

• Community Heart And Vascular Surgery ICU Waiting Room (3.7 miles)
• Community (3.8 miles)
• Community North Hospital (4 miles)
• Community Rehabilitation Hospital North (4 miles)
• St Vincent Hospital Trauma ICU (4.6 miles)
• Trauma /Neuro ICU (4.6 miles)
• Franciscan St Francis Health (5.8 miles)

Transportation

• National Car Rental (4.6 miles)
• U-Haul Moving & Storage at Michigan Rd (5 miles)

Theaters

• Flix Brewhouse (4.7 miles)
• Regal Ua Galaxy - Indianapolis (5.1 miles)