Senior Home Companions LLC

Pros

• The individual has appreciated the long-term relationship with their caregiver, having had the same caregiver for 6 or 7 years.
• The communication from the coordinator was prompt when verifying the caregiver’s schedule before service started.
• The family values consistent care for their elderly father, ensuring he receives dedicated attention each week.

Cons

• The caregiver did not arrive as promised, leading to a significant breach of trust.
• The coordinator failed to ensure that the caregiver could be reached on the scheduled day.
• The family experienced unexpected charges for overtime without prior notification.
• There was a lack of communication and reliability from Senior Home Companions regarding caregiving services.
• The elderly individual suffered an injury due to the absence of care during scheduled times.
• The overall experience left the family feeling disheartened and frustrated with the service provided.

Review

The experience described by a concerned family member of a 93-year-old man highlights significant issues with the reliability and accountability of caregiver services provided by Senior Home Companions. After having maintained a long-standing relationship with a single caregiver for over six years, this family member faced an unprecedented level of disappointment when they found themselves without assistance during a crucial time. This breakdown in service not only diminished their trust in the company but also had serious repercussions for the elderly client, underscoring the importance of dependable caregiving in senior care.

Initially, adequate arrangements were made to provide 20 hours of care per week for the client—a plan designed to help him navigate his daily activities safely and comfortably. The arrangement included two hours of support each morning and another two hours each evening. Upon confirmation from a coordinator that the caregiver would arrive as scheduled at 8 am on Thursday, there was an expectation of reliability and stability, which is vital for seniors who require consistent assistance. However, what followed was a troubling scenario where no caregiver showed up—not only on Thursday morning but also in the evening and even on Friday morning.

This lack of support is particularly alarming given that the elderly gentleman had recently suffered from an arm injury. The situation escalated further when it was reported that he fell again on one occasion due to the absence of caregivers—an incident that could have been avoided with proper supervision. Falls are one of the leading causes of injury among seniors, and this incident highlights how critical it is for caregivers to be present as promised. The failure to follow through on commitments has not only affected this individual’s physical well-being but has also led to emotional distress for both him and his family members who rely heavily on these services.

Moreover, communication breakdowns between staff at Senior Care Companions compounded an already difficult situation. Attempts made by both the concerned family member and representatives from Senior Care Companions to contact the assigned caregiver were futile. This left them feeling unsupported and frustrated as they navigated an already stressful caregiving landscape—a sentiment echoed throughout numerous reviews from families seeking reliable care for their loved ones. Effective communication is essential in any caregiving environment; therefore, this lapse reflects poorly on organizational management practices within Senior Home Companions.

Additionally disturbing was the experience surrounding billing practices mentioned by this particular reviewer. They expressed confusion regarding charges labeled as overtime—fees that neither they nor their family remembered agreeing to prior to service initiation. Transparency around billing is paramount in maintaining trust between families and care providers, especially when vulnerable individuals' health often hangs in balance due to caregiving decisions or lapses.

Overall, this disheartening account reveals systemic flaws within Senior Home Companions' operational model—flaws that compromise both service delivery and customer satisfaction on significant levels. It raises important questions about whether clients can truly rely upon the promises made by such agencies when it comes down to fulfilling critical care obligations for senior patrons. In light of these experiences shared by many frustrated families, recommending Senior Home Companions becomes impossible; instead, it serves as an urgent call for reassessment and improvement within their caregiving framework if they hope to regain lost trust within communities relying heavily upon dependable elder care services.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Big Lug Canteen (0.6 miles)
• Jimmy John's (0.6 miles)
• Seasons 52 (1 miles)
• The Cheesecake Factory (1.2 miles)
• BRU Burger Bar - Keystone (1.3 miles)
• Chick-Fil-A (1.4 miles)
• McDonald's (2.1 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (2.1 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.7 miles)

Places of Worship

• Second Presbyterian Church (1.8 miles)
• St Luke Catholic Church (2 miles)
• Orchard Park Presbyterian Church (2.4 miles)
• First Friends Church (3.1 miles)
• College Park Church (4.3 miles)
• Castleton United Methodist School (4.7 miles)
• Holy Trinity Church (5.5 miles)

Physicians

• Indiana Neuroscience Associates (2 miles)
• Midwest Eye Institute (2.8 miles)
• Avruc (2.8 miles)
• Northwest Radiology Network (3 miles)
• Meridian Plastic Surgeons (3 miles)
• Hematology Oncology of Indiana (3.4 miles)
• Indiana Hand to Shoulder Center (3.5 miles)

Parks

• Holliday Park (3 miles)
• Central Park Playground (3.3 miles)
• Gray Road Park (3.5 miles)
• Founders Park (4.7 miles)
• Meadowlark Park (5.3 miles)

Transportation

• National Car Rental (3.6 miles)
• U-Haul Moving & Storage at Michigan Rd (4.8 miles)

Hospitals

• St Vincent Hospital Trauma ICU (3.6 miles)
• Trauma /Neuro ICU (3.7 miles)
• Community Heart And Vascular Surgery ICU Waiting Room (4.4 miles)
• Community (4.6 miles)
• Franciscan St Francis Health (4.6 miles)
• Community North Hospital (4.8 miles)
• Community Rehabilitation Hospital North (4.8 miles)

Theaters

• Flix Brewhouse (3.8 miles)
• Regal Ua Galaxy - Indianapolis (5.6 miles)