Senior Home Companions

Pros

• Senior Home Companions is an amazing company.
• They are compassionate people who care and want the best for families.
• Kirstin from Senior Home Companions is knowledgeable and provides excellent communication and customer service.
• Mary Claire is kind, compassionate, and fun.
• The onboarding process at Senior Home Companions is smooth, professional, and supportive.
• They quickly assess needs, prepare candidates, and provide timely help to families.
• Caregivers are compassionate, gentle, professional, and well-equipped to support families.
• SHC's 24-hour call center provides around-the-clock support and peace of mind.

Cons

• One reviewer called the company a disaster and claimed they recruit random people off the street as caregivers.
• The reviewer said the experience was miserable and that no relief was provided for their mother despite paying over $4,000 per month.
• They stated the caregivers are habitually late, no call/no shows, untrained, and incompetent.
• They warned that you don't want these people around your loved ones and to be careful.
• Another reviewer criticized the high costs, stating they terminated services because of the price.

Review

Senior Home Companions has earned a strong reputation for being there when families need trusted, compassionate support for their loved ones. Across many stories, clients describe a company that steps in with warmth and reliability, helping to bridge gaps just when care is most needed. One heartfelt account notes that Mary Claire stepped in to be a friend to an elderly mom until a regular caregiver could be found, and the caregiver's kindness, compassion, and even a sense of fun left a lasting impression. The praise isn't just for a momentary visit; it's about creating a sense of safety and connection during a challenging time, something that the family described as filling a critical gap with genuine care.

Beyond individual caregivers, the team at Senior Home Companions is frequently highlighted for its knowledge, communication, and customer service. Kirstin, in particular, is praised for being incredibly knowledgeable and for providing excellent communication - an attribute that the reviewers say makes a meaningful difference in the community. The sentiment is echoed by others who refer to the entire organization as compassionate and genuinely dedicated to doing what's best for families. A number of reviewers note that the staff's empathy and reliability are consistent themes, reinforcing the idea that SHC is more than a service provider - it's a trusted partner in caregiving.

Many reviewers speak to the overall quality and character of the company, describing Senior Home Companions as an amazing organization with a caring culture. A recent internship experience is described as invaluable, with a strong endorsement that SHC is worth recommending whenever a loved one needs home care. The sense conveyed is that the company isn't just about meeting basic care needs; it's about supporting families, offering meaningful interactions, and helping people stay connected to what matters most.

The onboarding and ongoing support are repeatedly highlighted as strengths. One caregiver who joined the team shared that the onboarding process was smooth, professional, and welcoming, with leadership and staff who were readily available to answer questions. This sense of genuine care for both clients and caregivers appears to be a core value, contributing to a feeling of belonging and purpose for those who work with SHC. It's clear from these accounts that the organization takes seriously its responsibility to prepare and support caregivers so they can deliver high-quality, compassionate care from day one.

There are vivid, specific stories of how SHC has made a real difference in urgent or delicate situations. A reviewer recounted an emergency scenario where a night shift caregiver had to respond quickly, with the 24-hour call center stepping in to secure coverage. The team managed to arrange a replacement in the middle of the night, enabling the family to maintain care and even catch a pre-scheduled plane. Another account describes 24/7 care for a loved one, with a caregiver who remained dedicated and attentive through long hours, and a steady stream of skilled caregivers who demonstrated compassion and professionalism. These anecdotes portray SHC as a responsive partner that can mobilize quickly and maintain continuity of care under pressure.

The company's commitment to consistent, high-quality care is reinforced by testimonials about individual staff members who go above and beyond. Mentioned repeatedly are Kathleen, a care manager whose communication and placements are described as exceptional, and Elizabeth, recognized for prompt, compassionate responses tailored to each situation. The gratitude extends to the broader caregiver network, with references to long-term employees who contribute to reliable, well-maintained care. The Indianapolis area is noted as a place where families are encouraged to turn to SHC for compassionate assistance, and even in routine engagements, reviewers feel that they are treated like family.

Not every voice in the pool of feedback is positive, though. One review stands out as a clear caution: "This company is a disaster. I'm actually convinced they recruit random people off the street as their 'caregivers'? The caregivers are habitually late, no call no shows, untrained and just downright incompetent." This perspective emphasizes the importance of vigilance and due diligence when selecting in-home care and serves as a reminder that experiences can vary. It's a stark contrast to the overwhelmingly positive experiences shared by many other families and professional colleagues, underscoring that persistent quality and dependable staffing are critical to maintaining trust in home-care services.

Overall, the consensus paints Senior Home Companions as a company that many families turn to with confidence, drawn by compassionate care, reliable communication, and a caregiver network that can adapt to evolving needs. Clients highlight the organization's ability to respond quickly to urgent situations, arrange flexible schedules - including 24/7 care - and maintain a personal touch from the top down, from leadership to frontline caregivers. While there are cautionary notes from some individuals, the majority of reviews convey gratitude for the consistent, compassionate support SHC provides to families navigating the complexities of aging, rehabilitation, and home-based care.

This part of Indianapolis, Indiana offers a variety of amenities and services that cater to seniors looking for a convenient and bustling neighborhood. The numerous restaurants, cafes, pharmacies, hospitals, parks, theaters, and places of worship in close proximity provide easy access to necessary resources and recreational opportunities. The area also boasts excellent transportation options with a U-Haul facility nearby for any potential moving needs. With a mix of dining options, medical facilities, green spaces, entertainment venues, and religious institutions in the vicinity, this neighborhood presents a well-rounded living environment for seniors seeking a vibrant community with convenient access to essential services.

Restaurants

• Yard House (0.2 miles)
• Harry & Izzy's (0.3 miles)
• Loughmiller's Pub & Eatery (0.3 miles)
• Conner's Kitchen + Bar (0.4 miles)
• Slippery Noodle Inn (0.5 miles)
• Bru Burger Bar (0.5 miles)
• Yolk (0.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Dista Products Company (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (4 miles)
• Walgreens (4.9 miles)

Parks

• Military Park (0.6 miles)
• White River State Park (0.8 miles)
• Watkins Park (2.3 miles)
• Meadowood Park (6.1 miles)
• Meridian Woods Park & Neighborhood (7 miles)
• Holliday Park (7.1 miles)

Theaters

• Living Room Theaters (1.1 miles)

Hospitals

• Indiana University Hospital (1.1 miles)
• Eskenazi Hospital (1.2 miles)
• Simon Family Tower (1.4 miles)
• Newborn Follow-Up Program, Riley Hospital for Children at IU Health (1.4 miles)
• Sidney & Lois Eskenazi Hospital (1.5 miles)
• Richard L. Roudebush Va Medical Center (1.7 miles)
• Advanced Wound Center at Community Westview Hospital (4.9 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (6.2 miles)
• Starbucks (6.3 miles)
• Starbucks (6.4 miles)
• Panera Bread (7 miles)

Physicians

• Riley Pediatric Neurology - IU Health Simon Cancer Center (1.1 miles)
• Blackburn Community Health Center (2.7 miles)
• Oak Street Health (4.4 miles)
• Shalom Health Care Center (5.1 miles)
• US HealthWorks Occupation Health Center (5.7 miles)
• Indiana Kidney Specialists (5.7 miles)
• Windrose Health Network (5.8 miles)

Places of Worship

• Tabernacle Presbyterian Church (3.4 miles)
• Al-Fajr Masjid (3.6 miles)
• Speedway Christian Church (4.9 miles)
• First Friends Church (7 miles)
• Living Word Bible Church (7.2 miles)

Transportation

• U-Haul Moving & Storage at Michigan Rd (6.9 miles)