Mid-Town Nursing & Rehab Ctr

Pros

• Fabian and Sheila are the best housing staff and helped the reviewer get into a new house.
• Dr. Salmia is really good, and Ashley Martinez Torres is a wonderful care coordinator.
• Eskenazi providers deliver excellent care.
• They worked with her until they found the correct medication that fit her needs.
• Dr. Sidel is wonderful and takes time to listen; group therapy is great.
• The counselor is awesome and helps make calls to resources.

Cons

• They described Leanna L, LSW as a big mistake who lied about the appointment.
• They wished they could give the Eskenazi facility negative infinity stars.
• They quit Horizon House and stopped pursuing medical care because of the experience.
• They called Eskenazi the worst place to get care, noting changes to medications (to injections) were not communicated and additional charges applied.
• They reported billing issues, including incorrect claims and unexpected charges, with little helpful billing support.
• They alleged the housing coordinator failed to assist with housing, employment, food stamps, and CPS, and did not secure housing or acute care.
• They advised others not to go there.
• They described Solomon as having no concept of need and operating on vague "handshake" arrangements, with long waiting lists and poor communication.
• They reported a six-hour intake wait with no progress toward services.
• They said staff spammed their phone and ignored requests.
• They stated there was zero mental health help and zero compassion.

Review

A wide tapestry of experiences threads through the remarks about Eskenazi Health and related services, weaving together stories of frustration, relief, disappointment, and gratitude. Some accounts feel like hard truths about what happens when someone is trying to navigate a health system that is supposed to help but can feel staggeringly complicated and unfair. On one hand, several reviewers recount painful medical and logistical missteps, long waits, confusing billing, and interactions that left them feeling misled or dismissed. On the other hand, there are vocal advocates who point to dedicated clinicians, responsive care coordinators, and housing staff who helped people move forward in tangible ways. Taken together, the collection paints a picture of a system capable of delivering meaningful aid in some cases while falling short in others, depending on who you encounter and what you need.

One particularly pointed account centers on an August 26, 2025 visit intended to address physical health concerns. The writer describes being brought to the facility by a Horizon House worker, with the belief that they were finally going to see someone about a physical ailment. Instead, they encountered Leanna L, an LSW, and felt misled - "a big mistake," in their words. They later discovered through Eskenazi's patient portal that Leanna had not provided truthful information. The experience left a lasting sting and a sense of betrayal, sparking anger about the encounter and, for some, a broader disillusionment with seeking care in a system that can appear to conflate mental health services with other kinds of medical care. The reviewer even notes that the event led them to disengage from Horizon House and to question the possibility of finding competent care for physical health issues again.

Amid the darker experiences, there are positive notes that highlight the human side of care - the folks who make a real difference in people's lives. One reviewer praises Dr. Salmia as a "really good" main doctor at Eskenazi, expressing appreciation for the medical care they receive. They also commend Ashley Martinez Torres, a care coordinator described as wonderful and consistently helpful in navigating various circumstances. The writer admits uncertainty about whether there is a medication that will fully resolve their feelings, but they still convey a sense of respect for the clinicians and a feeling of being listened to - an important counterpoint to the frustrations that appear elsewhere in the same corpus of reviews. There is even a sense of ongoing engagement, with the writer revealing a planned appointment on June 20, 2025, at 1 pm and reflecting on the hope that comes from trusted providers in a complex system.

Housing and support services also appear in a mix of praise and critique. Several reviewers credit housing staff for taking concrete steps to improve people's living situations and overall stability. Fabian and Sheila are singled out as going above and beyond to help someone secure a new home, described as a blessing and a meaningful contribution to a person's life. A recurring sentiment is that those serving in housing roles operate within guidelines and, with patience and collaboration, can achieve tangible results. The message is that, when the housing team works with people rather than simply for them, the outcomes can be life-changing for individuals who have been struggling for years.

But the praise is not universal. A number of reviewers express deep concern about billing, care planning, and the way services are coordinated. One person recounts a string of billing problems - claims submitted from the Cincinnati location with incorrect codes, a lack of practical help from billing staff, and a sense that the patient was left to fight with insurance to resolve errors. Mention of a particular billing agent, Diana P, suggests that negative experiences can hinge on a single contact within the department, coloring the overall perception of the entire system. When billing becomes a barrier to access, trust erodes, and the patient's ability to continue seeking care can be undermined.

Care plans and the management of medications emerge as another thorny topic. In one strongly negative account, the writer describes their adult son's experience: a change from an effective oral medication to an injectable form without proper notification about costs, followed by surprise charges - first $45, then $30 - after seemingly unnecessary adjustments. The reviewer notes that the care coordinator failed to deliver a workable care plan and alleges that the same person who reported concerns to CPS was also supposed to help with housing and other supports but did not. This portrayal paints a scenario where the system's fragmentation - the lack of clear, consistent, and compassionate communication - causes real jeopardy for a family trying to navigate treatment and stability.

A different strand of critique focuses on the housing office and its leadership. Solomon is described in harsh terms: promises of housing solutions that never materialize, with "handshake agreements" that do not translate into actual apartments or immediate privacy. Waiting lists are depicted as long, opaque, and often ineffective, with a sense that meaningful action is replaced by rhetoric. The reviewer emphasizes that there is little to no real communication with clients, and that waiting lists can stretch out for months, even years, before any vacancy appears. The critique is not simply about inefficiency; it is about a perceived lack of accountability and responsiveness that leaves people trapped in precarious situations without clear pathways to relief.

Beyond housing and billing, other reviewers recount the daily grind of accessing care: long waits for intake, onerous requirements to be seen, and the sense that people in crisis are being asked to endure bureaucratic hurdles rather than receiving immediate, compassionate support. A six-hour wait for an intake and an eight-a-m arrival requirement are cited as examples of how the system can appear to work against people who are already under pressure. There are also complaints about repeated phone calls to new patients and the feeling that outreach is more about meeting an administrative quota than helping someone in need. The frustration culminates in a sense of exhaustion and a decision to disengage from services that could have been life-sustaining.

Despite the breadth of criticism, a final cluster of comments centers on personal gratitude to specific providers who have made a meaningful difference. Several reviewers recount positive, even transformative experiences with individual clinicians and staff. A sense of belonging and relief emerges from mentions of supportive therapists, group therapy, and a pharmacy staff that is described as helpful. The gratitude is intimate and specific: a thank-you to Dr. Sidel for taking time to listen; to Nennette George for effective therapy support; to Terra for helping with resources; to Janette Patton for assistance. These passages remind readers that, within the same system, there are people who go the extra mile to connect patients with the right services, advocate for their needs, and help them navigate the sometimes merciless bureaucracy.

Taken together, these varied reports present a nuanced landscape. For some, Eskenazi Health and related housing programs offer critical lifelines - trusted clinicians, supportive care coordinators, and staff who can open doors to housing and services that previously felt out of reach. For others, the experience is frustrating and even damaging, marked by miscommunication, financial stress, and inconsistent access to timely help. The common thread is the human element: the importance of trustworthy clinicians, transparent billing, clear care plans, and responsive housing support. When those elements align, lives can be changed for the better; when they don't, the system can feel perilously unforgiving.

If you or someone you know is navigating a health or housing system and feels overwhelmed, it may help to seek out the staff members who have been praised - Dr. Salmia, Ashley Martinez Torres, Fabian and Sheila, and the other providers named in these accounts - while also advocating for clearer communication and better billing practices. And if you're ever in immediate danger or feeling overwhelmed by thoughts of self-harm, please seek urgent help: call 911 if you're in danger, or contact the 988 Suicide & Crisis Lifeline in the United States by calling or texting 988, or chatting online at 988lifeline.org. You deserve care that is both compassionate and reliable, and you deserve access to the support that can help you move forward.

This area of Indianapolis, Indiana offers a convenient and diverse range of amenities for senior living. With several dining options within close proximity, including popular chains like McDonald's and Starbucks, residents have easy access to a variety of cuisines. Additionally, there are multiple pharmacies nearby for any medical needs, along with reputable hospitals such as Eskenazi Hospital and Riley Hospital for Children. The neighborhood also boasts several parks for leisurely walks and outdoor activities, as well as theaters and places of worship for entertainment and spiritual fulfillment. Overall, this area provides a well-rounded environment with essential services that cater to the needs of seniors looking to live comfortably and independently.

Restaurants

• McDonald's (0.1 miles)
• Union 50 (1.1 miles)
• Ralston's Drafthouse (1.1 miles)
• Nine Irish Brothers (1.1 miles)
• Livery (1.1 miles)
• Fat Dan's Deli (1.2 miles)
• Bru Burger Bar (1.2 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.9 miles)
• Dista Products Company (2.3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (5.6 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)
• Starbucks (7.4 miles)

Parks

• Watkins Park (0.9 miles)
• Military Park (1.4 miles)
• White River State Park (1.8 miles)
• Meadowood Park (5.6 miles)
• Holliday Park (5.7 miles)

Hospitals

• Eskenazi Hospital (1 miles)
• Indiana University Hospital (1.3 miles)
• Simon Family Tower (1.4 miles)
• Newborn Follow-Up Program, Riley Hospital for Children at IU Health (1.4 miles)
• Sidney & Lois Eskenazi Hospital (1.5 miles)
• Richard L. Roudebush Va Medical Center (1.7 miles)
• Advanced Wound Center at Community Westview Hospital (3.9 miles)

Theaters

• Living Room Theaters (1.1 miles)

Physicians

• Blackburn Community Health Center (1.3 miles)
• Riley Pediatric Neurology - IU Health Simon Cancer Center (1.4 miles)
• Shalom Health Care Center (4.2 miles)
• Oak Street Health (5.9 miles)
• Community Health Pavilion (6 miles)
• US HealthWorks Occupation Health Center (6.4 miles)
• Iu Medical Group (6.8 miles)

Places of Worship

• Tabernacle Presbyterian Church (2 miles)
• Al-Fajr Masjid (2.7 miles)
• Speedway Christian Church (4.7 miles)
• First Friends Church (5.7 miles)
• St Luke Catholic Church (7.1 miles)
• Second Presbyterian Church (7.3 miles)

Transportation

• U-Haul Moving & Storage at Michigan Rd (5.5 miles)