6370 Robin Run W, Indianapolis, IN 46268
For more information about senior living options: (844) 490-3973
The physical therapists do a good job of getting their patients inspired to do their best. The reviewer notes there is no urine smell at the facility.
The phone system prevents reaching residents, with calls ringing and an invalid mailbox message. No one returns calls, and medications take days to arrive. Staff do not introduce themselves. The DON and Executive Director do not return calls. There is a dirty, backed-up toilet in the shower room and unlabeled items with patient IDs on lotion and soap. Staff are very rude. There is a urine odor. The floor is sticky.The experiences shared about this facility reveal a troubling mix of operational glitches, communication gaps, and environmental concerns that can seriously affect a resident's day-to-day well-being. One recurring issue centers on the call system for residents. In several instances, attempts to contact a resident result in the line ringing repeatedly until an error message appears: "You have entered an invalid number. Please enter the destination mailbox." This technical hiccup leaves families and staff frustrated, making it feel as though there is no reliable way to reach residents when they are most in need of assistance. The sense that the system is not functioning as intended sets a disappointing tone from the outset.
Beyond the technical problems, there are persistent concerns about responsiveness and accountability. A common thread in the feedback is that calls are not returned promptly, if at all. The frustration is compounded by reports that staff do not introduce themselves, which only adds to the feeling of anonymity and disconnection in patient care. The Don (Director of Nursing) and the Executive Director are repeatedly described as not returning calls, leaving family members with the impression that there is little accountability at the leadership level. Inquiries about essential services, such as adaptive care items, are left unanswered, with the implication that items ordered and paid for by families may not be meeting the intended purpose or being used as expected.
There is also skepticism about the role and effectiveness of support staff who work on discharge and social work teams. Reviewers question what social workers and discharge planners actually contribute to the patient experience, raising concerns about whether these professionals are coordinating care effectively, arranging appropriate post-hospital steps, or communicating clearly with families. In a setting where timely information and smooth transitions can determine the quality of care and comfort for a patient, such questions about the function of the discharge process inevitably dampen confidence.
Environmental and sanitation issues are another significant concern voiced by reviewers. Specific problems include a dirty, backed-up toilet in the shower room, a lack of labeling for items, and even situations where there is no consistent patient identification on basic items like lotion or soap. These details may seem small in isolation, but they collectively contribute to a perception of inadequate hygiene and organization. The tactile and sensory environment - such as odors and cleanliness - can heavily influence how safe and cared for a patient feels, and the reports of dirty conditions align with a broader worry about the overall standard of cleanliness and maintenance.
There are, however, contrasting notes within the same body of feedback that illustrate a more nuanced picture. Some reviewers explicitly state that they have never smelled urine in the facility, suggesting that experiences can vary by unit, staff, or individual circumstances. In another positive note, the physical therapists receive praise for their work - they are described as doing a good job of inspiring patients to perform at their best. This acknowledgment of competent therapy care provides a counterpoint to the negative feedback about other aspects of the facility, indicating that clinical outcomes and motivational support from some staff can still be strong.
At the same time, other reviewers do report negative interpersonal dynamics, describing staff as very rude and noting a pervasive smell of urine along with sticky floors. These observations point to a distressing combination of poor staff conduct and subpar environmental cleanliness that can undermine trust and comfort for residents and families alike. Taken together, the comments suggest a facility where the care providers who are directly involved in therapy and rehabilitation may be delivering meaningful value, while administrative processes, communication, and hygiene standards are falling short in several areas.
Overall, the collected reviews paint a landscape of mixed experiences that lean toward significant areas in need of improvement. The malfunctioning resident call system, the lack of timely responses from leadership, questions about the purpose and performance of discharge planning and social work, and troubling sanitation and labeling issues all contribute to a sense of inconsistency and frustration. Yet the positive notes about physical therapy indicate that when care is focused on direct patient engagement and rehabilitation, there can be meaningful, motivating progress. The challenge for the facility appears to be aligning administrative accountability, clear communication, and environmental hygiene with the clinical strengths already present in therapy and patient care.
84 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Indianapolis International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Robin Run Health Center in Indianapolis, IN is a vibrant and inclusive assisted living community that offers a variety of care options to meet the needs of its residents. As a Continuing Care Retirement Community (CCRC) and Skilled Nursing Facility, Robin Run provides a continuum of care for individuals who may require different levels of assistance as they age.
Residents at Robin Run Health Center can enjoy a plethora of amenities designed to enhance their daily lives. The community features a beauty salon for residents to pamper themselves, along with cable or satellite TV in their private accommodations. Transportation services operated by the community are available for outings and appointments, and there is also a convenient computer center for those looking to stay connected. Delicious meals are served in a restaurant-style dining room, and residents have access to a fully-equipped fitness room to support their active lifestyle. Other amenities include gaming rooms, gardens, small libraries, telephones, outdoor spaces, wellness centers, and Wi-Fi/high-speed internet.
At Robin Run Health Center, residents receive exceptional care services around the clock. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Those with diabetes benefit from specialized diets tailored to their needs. Medication management ensures that residents receive their medication on time and as prescribed. The community also provides transportation arrangements when needed.
Residents can engage in various activities offered by the community. Concierge services are available to assist with any needs or preferences residents may have. Fitness programs cater to maintaining an active lifestyle while planned day trips allow for exploration outside the community walls. Resident-run activities encourage engagement within the community, fostering friendships among peers. Scheduled daily activities ensure there is always something exciting happening at Robin Run Health Center.
Located centrally in Indianapolis, this assisted living community offers convenience with numerous nearby amenities. Residents have easy access to two cafes for casual meals or socializing with friends nearby parks offer opportunities for leisurely strolls or enjoying nature. Seven pharmacies and ten physicians in close proximity provide easy access to healthcare needs. For dining out, five restaurants are nearby, catering to different tastes. Transportation services are available for convenience, and a place of worship is also within reach. Additionally, the presence of five hospitals ensures top-notch medical care nearby.
Robin Run Health Center provides a supportive and engaging environment for seniors seeking assisted living options in Indianapolis. With its range of care services, numerous amenities, and proximity to essential facilities, residents can enjoy a fulfilling lifestyle while receiving the assistance they need.
Robin Run Health Center is located at 6370 Robin Run W, Indianapolis, IN 46268 in Marion County, Indiana
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