Harcourt Terrace Nursing & Rehabilitation
Save8181 Harcourt Road, Indianapolis, IN 46260
For more information about senior living options: (844) 490-3973
The collection of experiences at this facility runs the gamut from deeply troubling to surprisingly hopeful, painting a complex picture of care, management, and communication that leaves prospective families with a lot to weigh. One resident recently described an troubling arc: they arrived for a planned two-week rehab that instead stretched into nine months with "no progress" to show for it. They felt let down by therapy staff and by personnel in offices who "fed them a bunch of BS" in hopes they would believe it. They pointed to CNAs who were capable but undertrained, emphasizing that patient care is more than a paycheck - it requires a genuine heart and an instinct to make residents feel cared for. The scale of missteps was notable: being billed for a full month the resident wasn't even there, leaving repeated messages without response; not receiving all prescribed meds; and arriving home without home care ready, forcing the family to scramble to set up ongoing support on their own. The frustration wasn't merely about a temporary setback; it grew into a perception that the system failed at critical junctures and left a lasting burden on the resident's recovery.
Against that cloud of complaint, another family shared a markedly different experience, praising the leadership and the care their mother received during an inpatient rehabilitation stay. They highlighted Administrator Shelley for guidance and compassion through the health plan approval process, and credited the nurses, therapists, and the entire staff with giving their mother attentive care. In their account, the patient left the facility in better condition - home and healed - emphasizing that their experience was in sharp contrast to the negative recollections from others. It's a reminder that experiences can vary widely even within the same facility, depending on the department, the timing, and the personnel involved.
Interwoven with these firsthand narratives is a pointed admonition to the facility's public-facing team. A message directed at the ASC's social media person urged that there was "no reason to call in and talk about this," insisting that the company should do better for the elderly residents who are "on their side." The author warned that residents can end up in absolute filth, with the implication that their money is taken while care deteriorates. They urged others to stand up for their loved ones, to be their voice, and to document every detail so nothing is forgotten. The tone is unmistakably accusatory and defensive, reflecting a deep distrust of how complaints are handled and a belief that accountability is both needed and overdue.
Several longer, more narrative posts recount vivid scenes of neglect and damage that have left a lasting sting. One family recounted their grandmother's stay (and later their great aunt's stay in 2021) with complaints that rooms were not clean, feces stains littered the floors, and walls were pocked with holes. They described items of clothing being lost or damaged, with new clothes bought for loved ones ending up torn and discarded in drawers. They also recounted a chilling image: during Covid, when residents were moved around, family photos and frames were destroyed or discarded in cheap plastic bags. They insisted they had to pursue reimbursement for the destroyed items and warned others to keep careful records of inventory. A roach in a fruit cart was cited as an emblem of the overall environment, provoking anger and a call to keep eyes open and to document everything in order to ensure better treatment for residents.
In the midst of the negative accounts, there are mentions of care that some would describe as genuinely compassionate. A line reading "Very caring staff" sits among the more scathing critiques, suggesting that not everyone's experience was uniformly bad. Another note described a short stay with a welcoming staff, and a separate account praised the staff's warmth and the facility's ability to accommodate last-minute treatment appointments, underscoring that good experiences do exist within the same facility. There are also affirmations that staff were accommodating and courteous, with families feeling that their loved ones were well cared for and that the staff did take good care of them.
Not all reviews align on the quality of care. One account claimed a family member, a veteran, was lied to about transfers to other facilities to keep him longer and siphon money, depicting a facility that was more focused on financial considerations than patient well-being. Another post stated that while the staff was polite and helpful and the facility charged little for certain services, the overall impression was deeply negative, urging others to avoid the place. Then there are more nuanced mentions: a caregiver who described the staff as helpful in coordinating appointments and who felt supported through the care process, and a patient advocate who lamented long wait times for call lights, questionable dietary choices, and a dirty room, emphasizing that many issues persisted despite some attentive staff.
The most recent threads weave contradictory images of the same environment. Some reviews paint a picture of a facility where the health department visit coincides with a "great first day" in which meals and service appeared acceptable, while others recount days when patients were left in their rooms without assistance, doors closed for hours, and the promised medications or social work paperwork not being ready at discharge. On balance, the narratives suggest a facility capable of both compassionate care and negligent missteps - sometimes within the same physical space and from the same teams. The recurring themes - that patient care should be more than a paycheck, that inventory and dignity matter, and that timely communication, clean facilities, and reliable medication administration are nonnegotiable - come through with near-constant emphasis.
Taken together, these accounts illuminate the complexity of running a rehab and nursing facility that serves vulnerable populations. They underscore the importance of consistent, high-quality care across all shifts and departments, robust administrative processes for discharge planning and home care setup, transparent and responsive billing practices, and a culture that treats residents with the respect and dignity they deserve. They also remind readers that even when some staff are caring and capable, systemic gaps - whether in cleanliness, accountability, or communication - can undermine the hard work of many frontline workers. For families considering this facility, the message is clear: gather information from multiple sources, observe the environment firsthand, and insist on comprehensive communication and documented plans for care, discharge, and aftercare. The experiences shared here offer a candid look at what can go right and what can go wrong, emphasizing the ongoing need for ongoing improvements and unwavering attention to the fundamental needs of residents and their loved ones.
Harcourt Terrace Nursing & Rehabilitation is a premier assisted living community located in Indianapolis, IN. Our community offers a wide range of care services including memory care and skilled nursing facility care.
At Harcourt Terrace, we prioritize the comfort and wellbeing of our residents, providing numerous amenities to enhance their daily lives. Our community features a beauty salon where residents can enjoy pampering services, as well as cable or satellite TV for entertainment. We also offer community-operated transportation for easy access to local destinations, a computer center for staying connected, and a fully furnished living space.
Residents can indulge in delicious meals served in our elegant dining room with restaurant-style dining. We accommodate special dietary restrictions to ensure every resident's needs are met. Additionally, our small library provides a cozy space for reading and relaxation.
We understand the importance of maintaining an active lifestyle. That's why we provide a fitness room and wellness center to encourage physical activity and mental wellbeing. Residents can also enjoy various recreational activities such as gaming rooms and planned day trips organized by our dedicated staff.
Our location offers convenience with numerous nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options. This ensures that residents have easy access to essential services and can maintain their social connections within the community.
With 24-hour call systems and supervision available, residents at Harcourt Terrace receive round-the-clock assistance with activities of daily living including bathing, dressing, transfers, meal preparation, medication management, and specialized memory care programming for those with cognitive impairments.
At Harcourt Terrace Nursing & Rehabilitation in Indianapolis, we strive to provide a warm and supportive environment where residents can live comfortably while receiving the personalized care they deserve.
Harcourt Terrace Nursing & Rehabilitation is located at 8181 Harcourt Road, Indianapolis, IN 46260 in Marion County, Indiana
Harcourt Terrace Nursing & Rehabilitation's comprehensive features are designed to support residents with dementia or Alzheimer's disease effectively. Assistance with dressing and bathing ensures that individuals maintain personal hygiene and dignity, while meal preparation and service cater to specific dietary needs, promoting overall health. Medication management is crucial in preventing missed doses or harmful interactions, which can be particularly problematic for those with cognitive impairments. The support with activities of daily living fosters independence where possible, while assistance with transfers alleviates the risk of falls and injuries. The facility's 24-hour supervision provides peace of mind for both residents and families, ensuring immediate response to any needs that arise. Additionally, the mental wellness program and specialized memory care programming engage residents in meaningful activities tailored to their cognitive capabilities, enhancing their quality of life and facilitating social interaction among peers. Overall, these combined efforts create an environment conducive to safety, dignity, and continued engagement for individuals navigating the challenges of memory-related conditions.
Harcourt Terrace Nursing & Rehabilitation on seniors.fyi includes 14 photos including images showing interior, trees, windows, landscaping, bedroom, garden, flag, outdoors, and more.
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