Information last verified:
230 Welcome Way Boulevard, Indianapolis, IN 46214
For more information about senior living options: (844) 490-3973
The community is described as a fabulous place to live, with residents who are nice, friendly, and helpful. Amny is regarded as a gem, always helpful and promptly addressing residents' needs. Gabby is praised as awesome, diligent, punctual, and easy to talk to. The staff are friendly, caring, and dedicated to residents, with Samantha and Nedra highlighted for their helpfulness. The campus and grounds are clean, well manicured, well lit, easy to navigate, and have ample parking. The property provides senior-friendly amenities, including shuttle transportation, activities, and a fitness center. Renovations and upgrades, such as new appliances and flooring, are widely appreciated. Management is professional, responsive, and caring; Misty Gossage is frequently commended for leadership. Residents feel safe thanks to on-site security features and courtesy officers. The community fosters a warm, family-like atmosphere where residents and staff go above and beyond to help.
The facility does not take responsibility or reimburse costs for basic habitability issues like flooding. This place is horrible, with bed bugs and roaches, and staff treated poorly by supervisors. Maintenance is never done due to not enough maintenance staff. The outside door at the end of the hall has been broken for two years, making residents feel unsafe. Rent has been raised, including a looming 10% increase. Nearly all amenities have been taken away, with no cafeteria and very limited activities or transportation. The laundry facilities are run by crooks who refuse refunds for lost money. The elevator seems to be falling apart. The complex is infested with bed bugs and roaches, and residents are treated poorly. The management is horrible.Crestwood Village Senior Communities – West is best suited for independent seniors who want a thoughtfully renovated, activity-rich campus with strong on-site services, reliable transportation, and a genuine sense of community. Residents who value easy access to shops and major routes, plus a campus that feels safe, well-lit, and well-maintained, will find a compelling fit here. The arrangement works particularly well for those who enjoy regular social programming, want help coordinating resources, and appreciate a staff culture that prioritizes responsiveness and kindness. It is not a memory-care or heavy-assistance environment, so families should align expectations with independent living plus available support services rather than expect full-time care on-site.
Those who should consider alternatives are residents who require consistent, heavy medical or personal-care support, or who want guaranteed, long-term price stability with minimal disruption. Several reviews flag persistent pest issues and long-standing maintenance or management tensions that have, at times, disrupted living quality. A few residents report rent hikes and administrative friction, and there are still concerns about safety and building condition in older sections. For households prioritizing a zero-tussle experience with predictable costs and a pristine, pest-free record, shopping other communities may yield fewer surprises. Also, any family seeking robust on-site assisted living or memory-care services should look for facilities designed for those levels of care.
On the plus side, the community’s pros are both meaningful and well-supported by recent momentum. The staff is repeatedly described as friendly, patient, and genuinely invested in residents’ well-being, with standout performers in the leasing and office teams who keep problems moving toward quick resolution. Maintenance personnel are praised for timely fixes, and the team across the spectrum, Gina, Misty, Nedra, Samantha, Gabby, Courtney, and others, emerges as a core strength. The physical plant has seen aggressive upgrades: renovated apartments with modern appliances and flooring, brighter hallways, and ongoing property-wide enhancements. Shuttle service, planned recreation facilities, a fitness center, and an accompanying calendar of activities add real practical value for residents who want to stay engaged without leaving campus.
Security, safety, and a sense of belonging also stand out in a crowded market. The property benefits from improved lighting, a visible staff presence, and the sense that two courtesy officers live on-site, along with a security-camera system anticipated to expand. Residents routinely mention the welcoming atmosphere and the feeling of a “big family” on campus, which translates into peer-to-peer connections, organized events, and accessible resources. The West location’s proximity to conveniences, plus bus service and easy highway access, further supports independence for those who no longer drive. For families, these features meaningfully reduce the stress of coordinating senior living.
Yet no review set is complete without acknowledging the caveats that recur in this community’s narrative. Pest control remains a recurrent theme, including bed bugs and other infestations in some units, even as pest-management staff receive praise for decisive, repeated visits. Maintenance and governance have shown improvement under new ownership, but lingering concerns about consistency, communication, and past service levels color the perception of some residents. Several reviews reference rent increases and pricing volatility, in addition to older building infrastructure that may still show its age in certain corridors or common areas. In short, some units and experiences lag behind the polished impression created by newer renovations elsewhere on the campus.
The right decision for many families hinges on balancing these dynamics. If independence, regular social engagement, a bright, updated living space, and a strong, responsive staff are the priorities, Crestwood West delivers substantial value and a durable sense of community. The cons, especially pest issues and past management friction, are not trivial, but they appear increasingly mitigated by ongoing renovations, stronger leadership, and a renewed commitment to resident support. Prospective residents should conduct a targeted tour focused on unit condition, current pest control status, and the cadence of maintenance responsiveness, while asking pointed questions about future renovations, security upgrades, and the availability of on-site services.
In the end, Crestwood Village West represents a pragmatic choice for families seeking an active, well-supported independent-living community with visible improvements and a proactive staff. It is less ideal for those requiring ongoing, intensive care, or for households seeking absolute cost certainty and a pristine pest-free record without exception. The prudent path is to engage directly with the management team to confirm current maintenance practices, review the pest-control history for specific buildings, and verify the timeline for upcoming recreational and security upgrades. When aligned with these realities, Crestwood West can offer a rewarding home where residents thrive socially, feel safe, and enjoy a refreshed, comfortable living environment.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Indianapolis International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crestwood Village Senior Communities - West in Indianapolis, IN offers a welcoming and comfortable assisted living community for seniors. Our fully furnished apartments are designed to provide a cozy and homelike atmosphere. Residents can enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.
We focus on providing excellent care services to our residents. Our dedicated staff is available around-the-clock for 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that residents receive the necessary medical attention.
At Crestwood Village Senior Communities - West, we understand the importance of maintaining mental wellness. That's why we offer a mental wellness program that includes engaging activities to stimulate cognitive function and promote social interaction among residents. Resident-run activities and scheduled daily activities provide opportunities for recreation and entertainment.
Dining is an important aspect of our community, and we cater to special dietary restrictions to ensure that every resident receives nutritious and delicious meals. Our dining room offers a pleasant setting for residents to enjoy their meals together.
For added convenience, we offer move-in coordination services as well as transportation arrangements for medical appointments. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
At Crestwood Village Senior Communities - West, we strive to create an enriching environment that promotes independence yet provides assistance when needed. We invite you to join our community where you can enjoy a fulfilling senior living experience surrounded by caring staff and like-minded peers.
Crestwood Village Senior Communities - West is located at 230 Welcome Way Boulevard, Indianapolis, IN 46214 in Marion County, Indiana
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