230 Welcome Way Boulevard, Indianapolis, IN 46214
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
Amny is described as very kind and always willing to help. Gabby is totally awesome, diligent, punctual, and easy to talk to. Samantha is helpful, kind, and caring with residents. Gina is great, and the leasing process goes very quickly. The apartments are nice and clean, and tenants are pleased with Pinnacle West. Maintenance concerns are handled promptly and with follow-up by staff like Amny. Pinnacle West offers shuttle transportation, activities, and a fitness center for residents. The campus grounds are clean, well lit, and easy to navigate, with ample parking and nearby amenities. Misty Gossage and her team are dedicated, helpful, and make residents feel secure. Maintenance staff, such as Steve, do excellent work updating plumbing fixtures.
The reviewer claimed eviction for December rent arrears and felt the management didn't care. The reviewer reported a rent increase of $50 beyond what was supposed to be charged. The reviewer described unsafe conditions, citing late-night disturbances and occasional gunfire by residents. The reviewer alleged inconsistent bookkeeping, with rent marked late when it wasn't and small amounts owed. The reviewer noted ongoing maintenance issues, including hot water problems, a heater blowing cold air, and mice. The reviewer stated they were threatened with court over not returning the keys, causing distress.Pinnacle West seems to be a place that many residents come to for a warm, welcoming atmosphere and a sense of community. Across a broad mix of reviews, people consistently highlight the kindness and helpfulness of the on-site staff, with several voices calling out specific team members as genuine gems. Amny stands out repeatedly as someone who goes above and beyond to address concerns quickly and with patience, often following up to ensure problems are resolved. Other staff members also receive high praise for their diligence and friendly demeanor, including Gabby, who is described as awesome and knowledgeable, and Samantha, whose dedication to residents' well-being shines through in multiple comments. The general tone from long-time residents is that living at Pinnacle West feels like being part of a caring, responsive community.
The leasing office and front desk personnel receive frequent commendations for their accessibility and reliability. One reviewer specifically thanks Ms. Amny for her prompt assistance every time a problem arises, noting that she takes the time to help find solutions and then follow up to make sure everything is settled. Other tenants point out Gina's effectiveness as a leasing officer, praising how smoothly the process moved and how pleased everyone they spoke with seemed to be with Pinnacle West. When Amny is unavailable, Courtney steps in to help, reinforcing a sense that the staff is cohesive and committed to resident satisfaction. In several remarks, the leasing team is portrayed as friendly, patient, and consistently focused on making the move-in experience and ongoing residency stress-free.
Maintenance and on-site services also receive strong, ongoing approval. Comments about Lindsey and Darren leading the maintenance team emphasize how they work to get things done professionally and promptly. Tim, described as public-facing and helpful, is noted for his dedication to accessibility and responsiveness. One reviewer even highlights Steve in maintenance for upgrading plumbing fixtures, alongside a refinishing contractor who did excellent work on the tub. The consistent thread is that residents feel heard and see real action when they request repairs, with the maintenance crew delivering quality results and good communication throughout the process.
Beyond individual staff praise, Pinnacle West is repeatedly described as an actively improving place to live. Several reviews mention recent renovations to apartments - new appliances, updated flooring, and upgraded fixtures - that elevate the living spaces and contribute to a positive overall experience. The property itself is depicted as well kept, with clean, well-lit common areas and ample parking making it easy to navigate. Amenities such as shuttle transportation for those who don't drive, organized activities, and a fitness center are highlighted as valuable additions that support residents' lifestyles and social engagement. The sense conveyed is that the complex is not stagnant; management is investing in improvements and expanding the offerings available to tenants.
Interwoven with the appreciation for staff and upgrades are accounts that acknowledge challenges, demonstrating that Pinnacle West isn't without its issues. One resident recounts an instance where a December rent payment led to an eviction threat, a reminder that financial disputes can be stressful and that management's response matters a great deal. Notably, the same person later changed their rating after the team reached out and worked to resolve the problem. Other tenants describe concerns about hot water and heating, occasional plumbing issues, and mice visits, underscoring that even well-regarded properties face maintenance hurdles. There are also stories of rent increases after moving in, and some confusion around balances and bookkeeping, which can color perceptions of fairness and transparency. The most important thread here is that, while problems arise, some residents report that management and staff respond and attempt to fix issues as they come up.
There are also more nuanced, safety-related observations that some residents share. A few reviews recount experiences with neighbors, especially around late-night noise and disturbances, and there are mentions of security considerations as the community continues to evolve. One account describes a period of tension with loud late-night activity, and another hints at concerns about safety and living conditions related to the behavior of some tenants. While these reflections illustrate that Pinnacle West is not immune to resident discomfort, several reviewers emphasize that the majority of interactions with staff and property management are constructive, and they stress the importance of ongoing communication to address emerging concerns. Overall, the balance of feedback suggests a complex but improving living environment where staff responsiveness and community amenities are key strengths.
The perspective of residents who are focused on senior living adds another meaningful dimension to the picture. An experienced RN and clinical liaison describes Pinnacle West as a well-kept, well-lit, and easy-to-navigate senior complex with ample parking and convenient proximity to major highways. This reviewer praises the property's management team, especially Misty Gossage, for their dedication to resident education and security. The sentiment is that Pinnacle West can be a superb choice for seniors and families seeking a comfortable, supportive environment. The sense of care for older residents is reinforced by stories of staff who have long tenures in senior care and who bring a patient, compassionate approach to daily interactions.
Across the board, many residents celebrate Pinnacle West as a place where relationships matter and where a strong, service-oriented culture helps create a positive living experience. There is a clear appreciation for the feeling of being heard and valued by staff like Amny, Gabby, and Samantha, as well as for the maintenance team's efficiency and the ongoing upgrades that keep the property current and attractive. While no community is perfect, the prevailing narrative at Pinnacle West is one of warmth, practicality, and continuous improvement. For those who seek a friendly, amenity-rich apartment life, especially seniors and their families, Pinnacle West presents itself as a place where neighbors become friends and staff members become trusted partners in daily living.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Indianapolis International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crestwood Village Senior Communities - West in Indianapolis, IN offers a welcoming and comfortable assisted living community for seniors. Our fully furnished apartments are designed to provide a cozy and homelike atmosphere. Residents can enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.
We focus on providing excellent care services to our residents. Our dedicated staff is available around-the-clock for 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that residents receive the necessary medical attention.
At Crestwood Village Senior Communities - West, we understand the importance of maintaining mental wellness. That's why we offer a mental wellness program that includes engaging activities to stimulate cognitive function and promote social interaction among residents. Resident-run activities and scheduled daily activities provide opportunities for recreation and entertainment.
Dining is an important aspect of our community, and we cater to special dietary restrictions to ensure that every resident receives nutritious and delicious meals. Our dining room offers a pleasant setting for residents to enjoy their meals together.
For added convenience, we offer move-in coordination services as well as transportation arrangements for medical appointments. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
At Crestwood Village Senior Communities - West, we strive to create an enriching environment that promotes independence yet provides assistance when needed. We invite you to join our community where you can enjoy a fulfilling senior living experience surrounded by caring staff and like-minded peers.
Crestwood Village Senior Communities - West is located at 230 Welcome Way Boulevard, Indianapolis, IN 46214 in Marion County, Indiana
Crestwood Village West
Indianapolis, IN
Welcoming staff and a friendly, affordable, activity-rich community with multiple clubs and fitness options.
Crestwood Village West costs
Crestwood Village West reviews
Crestwood Village West images
Summit Place West
Indianapolis, IN
Comprehensive care options with restaurant-style dining and ample amenities.
Summit Place West, Inc.
Indianapolis, IN
Caring staff with spacious, affordable apartments and good dining.
Summit Place West, Inc. costs
Summit Place West, Inc. reviews
Summit Place West, Inc. images
Bridge At Garden Plaza
Indianapolis, IN
Extensive amenities and comprehensive assisted-living care with social and mental wellness programs.
Home Instead - Indianapolis West
Indianapolis, IN
Convenient access to cafes, parks, dining, transportation, and healthcare nearby.
NeighborCare of Chapel Hill
Indianapolis, IN
Friendly, helpful staff; clean common areas and apartments; good value with utilities included and on-site amenities.
NeighborCare of Chapel Hill costs
NeighborCare of Chapel Hill reviews
NeighborCare of Chapel Hill images
Eagle Valley Meadows
Indianapolis, IN
Memory Care unit praised and improvements under new leadership.
The Harrison
Indianapolis, IN
Friendly staff in a bright, engaging community.
Traditions at Reagan Park
Avon, IN
Clean, inviting community with spacious housing options and caring staff.
Traditions at Reagan Park costs
Traditions at Reagan Park reviews
Traditions at Reagan Park images
Assisted Living and Memory Care: Understanding Their Core Differences
Assisted living provides moderate support for seniors seeking independence, while memory care offers specialized support for individuals with dementia or cognitive impairments through structured routines and trained staff. Key differences include care approaches, environment security measures, staff training levels, activity types, and cost considerations.
Beyond the Bingo Hall: 50+ Enriching Activities for Seniors in Assisted Living
Assisted living communities offer diverse activities beyond traditional games to enhance seniors' physical health, cognitive well-being, emotional enrichment, and social connections, including fitness classes, creative expression, and intergenerational interactions. These enriching programs foster community bonds and support residents' independence and happiness.
Understanding the Distinctions: Assisted Living and Memory Care Explained
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
