Bridge At Garden Plaza

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Bridge At Garden Plaza

Bridge At Garden Plaza

8614 West 10Th Street, Indianapolis, IN 46234

For more information about senior living options: (844) 490-3973

4.3 from 64 reviews
5 stars
45
4 stars
6
3 stars
5
2 stars
1
1 stars
7

Assisted Living

Overall Review of Bridge At Garden Plaza

Pros

  • pro The staff at Westside Garden Plaza are caring, and the therapy team is exceptional.
  • pro The staff are friendly and the facilities are well maintained.
  • pro The care provided to residents is outstanding.
  • pro The leadership team helps residents adjust happily to big moves into new homes.
  • pro The Plaza offers high standards, an award-winning kitchen, secure buildings, and a welcoming, privacy-respecting community.
  • pro Westside Garden Plaza is highly recommended and feels like home.
  • pro It is a hidden gem with a beautiful building and amazing people.
  • pro Westside Gardens is a friendly community with plenty of activities, and the staff are responsive and dedicated.
  • pro The staff are friendly and courteous, and the dining service is great.
  • pro The independent living side is amazing.
  • pro The director is amazing and responsive, keeping an eye out for residents.
  • pro The facility is beautiful and safe, with staff who go above and beyond.

Cons

  • pro The reviewer warns others to avoid the facility at all costs due to horrible management.
  • pro They describe the upper management as obnoxious and claim it ran off longtime staff.
  • pro They allege a racist front desk worker in the early hours of assisted living who is cold and harassing to staff.
  • pro They report mistreatment in which an aide allegedly told a resident to urinate on herself and sit in it all night.
  • pro They describe the social worker Ashley Polin as the absolute worst, dishonest, foul-mouthed, and unprofessional staff member they have encountered.
  • pro They say the director refuses to speak with residents or families regarding concerns.
  • pro They state that management failed to address changes in a loved one's health, contributing to a fall, hospitalization, and hospice care.

Review

Westside Garden Plaza is described by many reviewers as a standout senior living community that manages to combine independent living with attentive care, all within a well-maintained and beautifully designed campus. Several comments emphasize not just the facilities themselves, but the overall experience of living there. People highlight an award-winning kitchen and dining options, a campus that feels secure and thoughtfully laid out, and a community of residents who welcome newcomers with open arms while honoring individual privacy. Reviews consistently note that the staff - from front-desk teams to therapy and nursing professionals - are caring, responsive, and genuinely invested in residents' well-being. The sense of purpose and possibility is clear: residents can choose a cozy, fully independent lifestyle or a more supportive environment with assistance as needed, all without feeling they must leave cherished friendships behind or start over in a new setting.

For families and professionals who have worked closely with the facility, the leadership and staff are frequently singled out for praise. Testimonials speak to leadership that facilitates smooth transitions, especially when a loved one moves to a higher level of care within the same campus. The administration is described as accessible and proactive - one reviewer specifically mentions a director who readily answers calls and emails and keeps a careful eye on residents. Jackie, the social worker, is repeatedly praised for advocacy and personal care for families navigating the stressful process of placement. The overall tone is one of gratitude for people who go "above and beyond" to support both residents and their families during difficult times, including the challenges that come with aging, illness, or changes in care needs.

Beyond staff and leadership, reviewers consistently celebrate the social fabric and activity options at Westside Garden Plaza. The community is painted as friendly and engaged, with a wide range of activities designed to keep residents busy, connected, and happy. Commenters note the welcoming atmosphere, the opportunity to socialize, and the sense that residents are part of a caring, homelike environment. The care setting is described as being well maintained, decorated thoughtfully, and safe, with many residents and families appreciating the ability to stay close to long-standing friends while meeting new neighbors. The campus layout and adjacent facilities create an appealing continuum of care, allowing people to live with a sense of continuity as their needs evolve.

While the overall sentiment is highly positive, several reviewers have shared serious concerns that cannot be overlooked. A number of comments recount troubling experiences with upper management, including claims that management was difficult to work with, and that staff turnover created instability. One reviewer mentions feeling that upper management was not supportive and that communication could be lacking, with some suggesting looking elsewhere for care. There are explicit criticisms of a front desk staff member and a general sense that, in some cases, the administration did not engage with residents or families as desired. Some reviewers urge caution and encourage prospective residents to conduct thorough visits and conversations, noting that experiences can vary by staff team and leadership at any given time.

In the most grave of the concerns, there is a documented allegation of mistreatment. A family describes their grandmother's experience during an injury recovery period in early 2023, reporting that assistance was inconsistently available and, at times, only after long delays. The account includes a troubling claim that an aide discouraged calling for help and that the resident was left to sit in a soiled condition overnight. Such accounts are presented with the seriousness they deserve and are described as not representative of every staff member or shift, but they are positioned as issues that should be investigated and addressed. This contrast between praise from many families and the occasional, more alarming report underscores the complexity of managing care on a large campus with diverse teams and residents.

The tapestry of reviews also includes heartfelt personal gratitude from families who feel fortunate to have chosen Westside Garden Plaza. Some parents and guardians describe years of solid, compassionate care, with staff who know their loved ones well and respond quickly to changes in health or mood. There is particular appreciation for the attentiveness of the nursing and dining teams, the ability to maintain a familiar community while transitioning through different levels of care, and the ongoing effort to protect residents during challenging times, such as the Covid pandemic. One family member even emphasizes how the director and staff maintain open lines of communication, making it easier to navigate difficult decisions and to feel confident in the care being provided.

In sum, Westside Garden Plaza is portrayed as a community with many strengths: strong caregiving teams, responsive and involved leadership, a living environment that respects independence while offering support, and a lively array of activities and amenities that cultivate connection and well-being. The praise from many families and partners is unwavering, highlighting genuine appreciation for the people who make residents feel at home. At the same time, the collection of reviews does not shy away from pointed cautions about management style, consistency, and certain troubling experiences, encouraging prospective residents and their families to conduct thorough visits, ask direct questions, and carefully consider whether the campus's current leadership and team align with their expectations for safety, communication, and reliable care.

Features

Housing

  • 150 resident community capacity 150 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Indianapolis International (4 miles away) Indianapolis International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bridge At Garden Plaza is an assisted living community located in Indianapolis, IN. Our community offers a wide range of amenities and care services to provide a comfortable and convenient living experience for our residents.

Our amenities include a beauty salon, where residents can enjoy professional hair and nail services. We also offer cable or satellite TV in each resident's room, ensuring entertainment options are readily available. Community operated transportation is available for residents who need assistance getting around the area, whether it's for shopping or running errands.

For those who enjoy staying connected online or need computer access, we have a computer center with Wi-Fi/high-speed internet. Our dining room serves restaurant-style meals with special dietary restrictions taken into consideration. Residents can also enjoy the beautiful outdoor space and garden on our premises.

In terms of care services, we have a 24-hour call system and supervision to ensure the safety and well-being of our residents. Our trained staff is available to assist with activities of daily living, such as bathing, dressing, and transfers. We also provide medication management to ensure residents take their medications as prescribed.

Maintaining mental wellness is important to us, which is why we offer a mental wellness program to support the emotional well-being of our residents. Additionally, our dedicated team can accommodate special dietary restrictions and provide diabetes diets as needed.

We understand the importance of socialization and engagement, so we offer concierge services and planned day trips to keep residents active and involved. Resident-run activities are also organized regularly, allowing residents to pursue their interests within the community.

With several nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters,and hospitals in close proximity to our community,the convenience factor is high for both residents and their families.

At Bridge At Garden Plaza in Indianapolis, IN,your loved ones will receive personalized care in a comfortable environment where they can thrive physically,socially,and emotionally.

Nearby Places of Interest

Restaurants

  • Rookies Sports Pub (0.2 miles)
  • Chick-Fil-A (1.4 miles)
  • Portillo's Hot Dogs (1.6 miles)
  • Olive Garden (1.9 miles)
  • Red Lobster (1.9 miles)
  • Spyke's Bar and Grille (2.9 miles)
  • Cooper's Hawk Winery & Restaurants (3.1 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (2.2 miles)
  • CVS Pharmacy (2.8 miles)
  • CVS Pharmacy (3.8 miles)
  • Walgreens (3.8 miles)
  • CVS Pharmacy (4.6 miles)

Cafes

  • Starbucks (1.4 miles)
  • Starbucks (2.3 miles)
  • Starbucks (2.7 miles)
  • Panera Bread (5 miles)
  • Cabin Coffee (6.2 miles)
  • Starbucks (7.1 miles)
  • Starbucks (7.6 miles)

Hospitals

  • IU Health West Hospital Emergency Medicine (1.4 miles)
  • Assurance Of Indianapolis (2.1 miles)
  • Rehabilitation Hospital of Indiana (4 miles)
  • Advanced Wound Center at Community Westview Hospital (5.6 miles)
  • Hendricks Regional Health Brownsburg Hospital (6.1 miles)
  • Methodist Hospital of Indiana (6.4 miles)
  • Richard L. Roudebush Va Medical Center (6.7 miles)

Physicians

  • Mims Lisa A MD (1.5 miles)
  • American Health Network (1.5 miles)
  • Avon Family Health (3 miles)
  • Iu Medical Group (3.8 miles)
  • Precious Peek 4D Ultrasound (3.9 miles)
  • US HealthWorks Occupation Health Center (4.3 miles)
  • Shalom Health Care Center (5.2 miles)

Theaters

  • Regal Shiloh Crossing (1.5 miles)
  • AMC Perry Crossing 18 (5.3 miles)

Parks

  • Meadowood Park (3.2 miles)
  • Eagle Creek Park (5.9 miles)
  • White River State Park (7.6 miles)
  • Military Park (7.7 miles)
  • Watkins Park (7.8 miles)

Places of Worship

  • Speedway Christian Church (3.5 miles)
  • Church of Christ at Plainfield (5.8 miles)
  • Al-Fajr Masjid (6.1 miles)
  • Valley Mills Christian (6.8 miles)

Transportation

  • Concourse B (4.4 miles)
  • Indianapolis International Airport (IND) (4.5 miles)
  • TSA Screening (4.5 miles)
  • Delta Air Lines Ticket Counter (4.5 miles)
  • Concourse A (4.5 miles)
  • Delta Sky Club (4.5 miles)

Frequently Asked Questions

Where is Bridge At Garden Plaza?

Nearby Communities

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