Family First Companion Care

Pros

• Family First is praised for going above and beyond other care facilities, and for being accountable, friendly, and trustworthy.
• The staff is described as friendly, available, and responsive, with the Executive Director easy to reach.
• Family First is portrayed as a small, locally owned business with a focus on quality.
• Caregivers are described as well trained and kind, capable professionals.
• Caregivers and office staff are consistently polite, accommodating, and willing to go above and beyond.
• The company is regarded as outstanding in home health care, with problems listened to and fixed promptly.
• Rashelle is described as informative and helpful in ensuring clients have the information they need to make decisions.
• The company is highly recommended by multiple reviewers.

Cons

• They experienced frequent last-minute caregiver cancellations with no substitutes, making coordination difficult.
• They were not impressed with the caregivers that were sent.

Review

Navigating in-home care can be a challenging and fragile process. One reviewer described the frustration of trying to keep a dependable caregiver: last-minute cancellations, no substitutes when a caregiver couldn't make it, and a sense that the system simply didn't have the capacity to cover gaps. That account underscores a common tension in caregiving - the gap between what families need and what can be arranged on short notice. It's a reminder that reliability and continuity are essential, and that a provider's ability to handle unexpected changes can make or break the ongoing experience for a loved one.

Against that backdrop, several families shared endorsements about Family First's work over extended periods. One family spoke about care for their father lasting over two years, emphasizing that Family First "went above and beyond" any other care facility they had encountered. They highlighted accountability, friendliness, and trustworthiness, noting that they could always reach the director when needed and that the director was consistently responsive. The verdict was unequivocal: Family First did an outstanding job, and the family offered a strong recommendation.

Another reviewer positioned Family First as their sole choice in the area, praising it as a small, locally owned business with a clear focus on quality. The reviewer appreciated direct access to the Executive Director and described the staff as friendly and available. They also remarked that the caregivers they interacted with were well trained and kind, capable women who contributed positively to daily care and overall experience. This emphasis on small-scale ownership, quality-focused service, and approachable leadership resonated with them as a distinguishing strength.

A recurring theme across reviews is the combination of courteous service and a willingness to go beyond the call of duty. Family First caregivers and office staff were consistently polite, accommodating, and eager to address any questions or requests about services. Reviewers used terms like "fantastic company and people" to capture the spirit of the team, highlighting a culture that prioritizes courtesy, flexibility, and readiness to assist beyond ordinary expectations.

There is also a vivid celebration of the company's responsiveness in more challenging scenarios. One reviewer shared a story of relying on home health care while being permanently disabled and wheelchair-bound. They described Family First as the best among several Home Health agencies they had used, noting that when problems arose, they were always listened to and fixed promptly. The reviewer expressed genuine amazement at the degree of effort the team invested - "no one else would try as hard as they do." This account reinforces the impression that Family First combines strong listening with swift, effective problem-solving.

For anyone considering in-home care, another reviewer points to Rashelle as a key contact. They recommended calling Rashelle at Family First Companion Care, describing her as wonderful, caring, and informative. According to the testimonial, Rashelle ensures that families have all the information they need to make the best decision for themselves or their loved ones. This personal touch - having a clearly accessible person who can guide families through options and considerations - appears to be a meaningful part of the Family First experience.

Taken together, these reviews paint a portrait of Family First as a provider that stands out in several important ways. While the caregiving world can be marked by variability and last-minute changes, Family First is characterized by reliability, a clear leadership line, and a genuine commitment to quality care. Families highlight not only the competence of the caregivers but also the accessibility and responsiveness of leadership, the courtesy of front-line staff, and the willingness to go the extra mile. For those seeking in-home care, these elements - the continuity of attentive caregivers, the ability to reach the director, the small-business, quality-first approach, and the approachable, informative leadership - form a compelling case.

If you're evaluating options for in-home care for yourself or a loved one, the testimonials suggest you may want to start with Family First. The combination of dedicated, well-trained caregivers; open lines of communication with leadership; and a responsive, compassionate approach appears to address many of the concerns families commonly encounter. And for families seeking guidance, reaching out to Rashelle at Family First Companion Care could provide a helpful, personalized path to obtain the information you need to make the best decision.

This part of Evansville, Indiana offers a convenient location with a variety of amenities close by. There are several pharmacies within a short distance, making it easy to access necessary medications and healthcare services. Additionally, there are multiple physicians' offices in the area, providing convenient access to medical care. For those who enjoy dining out or grabbing a coffee, there are several cafes and restaurants nearby offering a range of options. The presence of nearby hospitals and places of worship further enhance the convenience and sense of community in this area. Overall, this neighborhood provides seniors with easy access to essential services and opportunities for social engagement.

Pharmacies

• Schnucks (0.2 miles)
• Meijer Pharmacy Drive Thru (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Hook's Apothecary (1.5 miles)
• Walmart Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Stat-Care (0.4 miles)
• Stanton Optical (1 miles)
• Ohio Valley Eye Institute (1.3 miles)
• Lotfalian Janis Acsw LCSW Lmft (1.4 miles)
• Va Outpatient Clinic (1.6 miles)
• Evansville Cancer Center (1.8 miles)
• Tri-State Radiation Oncology Centers (1.9 miles)

Cafes

• Starbucks (0.5 miles)
• Honey Moon Coffee Kitchen on Burkhardt (1.6 miles)
• Starbucks (1.7 miles)
• Parlor Doughnuts (1.9 miles)
• Donut Bank Bakery and Coffee Shop (2 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.4 miles)

Restaurants

• Panda Express (0.6 miles)
• McAlister's Deli (0.7 miles)
• Cheddar's Scratch Kitchen (0.7 miles)
• Rafferty's (1.2 miles)
• Grand Buffet (1.2 miles)
• Arby's (1.2 miles)
• Stockwell Inn (1.2 miles)

Hospitals

• Evansville State Hospital (2.4 miles)
• St Mary's Auxiliary and Gift Shoppe (2.8 miles)
• St Marys Womens Hospital (2.9 miles)
• Deaconess Infusion Center (3.2 miles)

Places of Worship

• Aldersgate United Methodist Church (2.4 miles)