Anchor Home Health Care

Pros

• Anchor Health was described as more professional, organized, knowledgeable, and resourceful than Help At Home.
• The Anchor Health nurse and therapist were said to have provided a wonderful experience and helped the patient feel at ease and recover.
• The Anchor Health team is recognized for kindness, courtesy, and good communication.
• The nurse sent by Anchor Health was described as highly trained, educated, experienced, and patient.
• The company is portrayed as a family-owned organization with a passion to serve and provide the best possible care.
• The facility is described as top quality, very knowledgeable, with a high level of professionalism.
• Nurses at Anchor Health are noted for going the extra mile for patients.

Cons

• Anchor Health Systems failed to provide staffing coverage and did not return client calls.
• They did not inform the client that weekend coverage would not be provided.
• A coordinator told the client to admit themselves to a long-term care facility because a CNA could not be found.
• Anchor improperly billed insurance for over two years and is sending the account to a collection agency.
• The agency is described as horrible, unorganized, and unprofessional, with frequent no-call, no-show incidents.
• Patients experienced neglect and potential malpractice due to lack of timely care and poor communication.
• Management allegedly pressured employees to post positive Google reviews to inflate the rating.
• Scheduling was inconsistent, with run-arounds and unclear communication.
• Orders for PT/OT were not fulfilled, delaying needed care.
• The overall experience is characterized by disorganization, poor communication, and unreliability.

Review

The collection of statements about Anchor Home Health Care paints a complex and often troubling picture. On one hand, there are accounts of compassionate, capable care from nurses and therapists who helped people regain strength and manage difficult health situations. Several reviewers speak warmly of individual clinicians who were kind, patient, and professional, and who made an effort to keep them informed and supported. For example, some describe experiences where the nurse and therapist "made me feel more at ease," helped get them back on their feet, or demonstrated sincerity and expertise that left them grateful for the care they received. Phrases like "amazing? professional," "top quality and very knowledgeable," and "Nurses are beyond kind and go the extra distance for patients" appear in multiple posts, underscoring that, when the services were delivered in a timely and reliable manner, many clients genuinely valued the care.

But the opposite experience dominates a substantial portion of the voices in these reviews. A recurring thread is a breakdown in staffing coverage and in communication, with families reporting that visits were missed, scheduled services were not provided, and calls were not returned. The frustration of not having reliable staffing is a common theme: families note that caregivers did not show up as scheduled, or that weekend coverage was not provided and they were left waiting. One reviewer recalled a coordinator telling them to "admit myself into a long term care facility because they could not find a CNA to provide services." Others say they left multiple messages for Coordinators and even the owner, Shelly, without any follow-up. The sense of being left in the lurch during times of need is a central complaint.

The communications gap extends beyond missed visits to the realm of administrative responsiveness. Several accounts describe a pattern of unreturned calls and poor visibility into scheduling and care plans. In some cases, families felt they were not kept informed about changes in staffing, coverage, or what to expect next. A few comments recount direct negative interactions with staff, including dismissive or evasive responses when questions were asked about care or billing. The sentiment across these posts is that even when there was supposed to be a coordinated plan, the execution often fell short, leaving patients and their families feeling neglected and anxious about whether they would have timely support when needed.

Financial and administrative disputes add another layer of distress. One update reveals that Anchor is pursuing collection actions because they allegedly billed insurance improperly for more than two years. The reviewer described that Anchor promised to work with them and the insurance to resolve the matter, but after an initial meeting, contact quickly diminished, and they were left to contend with the debt and its consequences. The combination of billing disputes and a lack of ongoing communication amplifies the sense that administrative processes are fragile and misalignment between the company and its clients can have real financial and emotional consequences.

Amid the negative experiences, some reviews acknowledge changes in leadership or management that have shifted the company's trajectory. There are hints of organizational changes - references to new management, shifts in how services are delivered, and claims that a once-difficult situation had gradually improved. One commenter notes: "Seems like they got some new management. Really aggressive changes are happening. Great place. I'm happy." Another positive voice highlights the kindness of office staff and the willingness of the team to engage when inquiries are made. These posts suggest that Anchor is not a monolith and that improvements - or at least changes in approach - can and do occur, though they may not be consistently felt by all families.

Several deeply negative anecdotes illuminate potential gaps in clinical competence and patient safety. One family recounts a life-threatening scenario involving a 24-hour G-tube feeding and oxygen support for their child who had NEC and was born prematurely. The nurse who came out reportedly could not place the G-tube back after it was ripped out, leaving the family anxious and having to rely on the surgery team to intervene. The reviewer describes having to intervene personally to reinsert the tube, casting doubt on the level of hands-on proficiency in a crisis. Another account describes a situation in which delays in PT/OT services for a child with cancer left a family waiting weeks for needed care, highlighting how administrative delays can translate into tangible health risks.

The tone across the reviews is a mix of praise, frustration, fear, and perseverance. For prospective clients or families considering Anchor Home Health Care, the mosaic presents both potential strengths and significant red flags. On the strength side, many attendees praise the professionalism, compassion, and skill of individual nurses and therapists, as well as the personal dedication of staff who make an effort to stay connected and provide supportive care. On the risk side, repeated reports emphasize inconsistent staffing, failure to return calls, scheduling instability, and contested billing practices that culminate in collections actions. The overall impression is that Anchor has the capacity to deliver compassionate, high-quality care under the right conditions, but that those conditions are not reliably present for all clients, and when they aren't, the consequences can be severe for patients who depend on timely and coordinated home health services.

In the end, these reviews sketch a provider with a wide spectrum of outcomes. For families currently relying on Anchor, there is a clear message to document care needs, maintain multiple channels of communication, and actively monitor scheduling and billing. For those evaluating options, the narrative suggests weighing the tangible benefits of skilled clinicians against the risks associated with inconsistent coverage and communication gaps. It is a reminder that in home health care, continuity, reliability, and transparent administration are not optional extras but essential elements of safe, effective care.

Located in Crown Point, Indiana, this area offers a variety of amenities within close proximity. With several physicians' offices, hospitals, and pharmacies nearby, residents can easily access healthcare services. There are also a range of dining options including Tavern On Main, Culver's, and Pepe's Mexican Restaurant for enjoyable meals. For those looking to relax or stay active, Lemon Lake County Park and Redar Park provide outdoor recreational opportunities. Additionally, there are several places of worship in the area for spiritual support. Overall, this part of Crown Point offers convenient access to essential services and recreational activities, making it a potentially attractive option for seniors looking to settle in a welcoming community.

Physicians

• Eagle Eye Optique (0.2 miles)
• North Point Internal Medicine (1.3 miles)
• Donald W. Kucharzyk, DO (1.7 miles)
• Myron I Lewyckyj (1.9 miles)
• Physicians Office Center (1.9 miles)
• Michiana Hematology Oncology (2 miles)
• Dermatology Center of Northwest Indiana (2.1 miles)

Restaurants

• Tavern On Main (0.6 miles)
• Culver's (1.4 miles)
• Off Square Brewing (1.8 miles)
• Pepe's Mexican Restaurant (3.1 miles)
• McDonald's (3.2 miles)
• Wendy's (3.3 miles)
• McAlister's Deli (3.3 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.9 miles)
• Starbucks (5.6 miles)
• Panera Bread (8.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)
• Walmart Pharmacy (4.7 miles)
• Walgreens (5.8 miles)
• Walgreens (6.4 miles)

Hospitals

• Franciscan St Anthony Health (2.1 miles)
• Methodist Hospitals (2.3 miles)
• Vibra Hospital (2.3 miles)
• Methodist Arthritis-Rheumatology Centers Southlake Campus (2.8 miles)
• Methodist Hospital Southlake Campus (2.8 miles)
• Community Hospital MRI Center (3.9 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (8 miles)

Places of Worship

• St Matthias Church (2.4 miles)
• St Sava Serbian Orthodox Church (3.2 miles)
• Suncrest Christian Church (4.5 miles)
• St George Greek Orthodox Church NW Indiana (6.5 miles)
• St Mary Church (8 miles)

Parks

• Lemon Lake County Park (3.7 miles)
• Redar Park (6.2 miles)
• Heartland Park (6.7 miles)
• Central Park (8.2 miles)

Theaters

• AMC Schererville 12 (7.6 miles)