Anchor Home Health Care in Crown Point, IN

Pros

• They describe Anchor as more professional, organized, knowledgeable, and resourceful than the prior provider.
• The office staff are kind, courteous, and responsive to inquiries.
• The nurses are highly trained, educated, experienced, and patient.
• The Anchor health team makes patients feel at ease and supports their recovery.
• Anchor is an amazing, family‑owned company with a passion to serve and provide excellent care.
• The nurses go the extra mile and genuinely care about patients.
• They would recommend Anchor to others.

Cons

• The agency failed to provide staffing coverage and did not return calls or keep clients informed.
• A coordinator told a client to admit herself into a long-term care facility because they could not find a CNA.
• They stopped contacting the client after an initial meeting and did not inform them about weekend coverage.
• The agency allegedly billed insurance improperly and was sent to a collection agency.
• The service was described as horrible and unprofessional, with frequent no-shows and poor communication.
• Families reported nurses no-call/no-show and care delays that affected patient outcomes.
• Some reviews allege neglect and emotional distress resulting from the agency's actions.

Review

Anchor Home Health Care in Crown Point is best suited for families with adults whose care needs are moderate and who prize skilled nursing and a personal, family-owned approach. The agency’s strongest assets lie in the bedside capabilities of its nurses and therapists, who are repeatedly described as highly trained, compassionate, and responsive to questions. The office culture and leadership come across as accessible and invested, appealing to families that value a known contact within a small, locally oriented operation. This is not a flawless, hands-off provider; it requires a flexible household that can adapt when visits run late, are rescheduled, or occasionally fall through.

That said, there are clear reasons many families should consider alternatives. The reviews reveal a pattern of unreliable staffing coverage and slow or absent communication, particularly around scheduling and urgent updates. Several accounts describe no-call no-shows, delayed responses to messages, and weekend coverage gaps, sometimes with no timely notice. Billing and insurance communication also surface as persistent trouble spots, including disputes over charges and referrals to collections in at least one case. For families needing unwavering reliability, or for those caring for high-acuity patients or children, these inconsistencies can translate into real risk and distress.

On balance, the positive clinical attributes matter, but they do not completely offset the principal drawbacks. When Anchor delivers as promised, families praise competent nurses who respond to questions, explain care plans, and help patients regain footing after illness or injury. The appreciative notes emphasize a level of professionalism and bedside kindness that can drive meaningful progress and comfort. Yet the same reviews repeatedly call out disjointed scheduling, uneven coverage, and communication lapses that undermine trust and continuity. In practice, the care value becomes highly contingent on which staff member is assigned and whether the office team maintains steady contact.

The strength of Anchor’s clinical team can still offset some risk if expectations are tightly managed. For families willing to establish a precise schedule, require explicit coverage confirmations, and insert strong supervision and escalation steps, the agency’s capabilities can shine through during critical moments. When a nurse is present, attentive, and equipped with the right experience, outcomes improve and patient anxiety decreases. However, the absence of reliable scheduling can quickly erode those gains, leaving families scrambling for alternative arrangements or facing gaps that force sudden, costly changes in care plans. The tension between high-quality patient care and operational instability is the core dynamic here.

For decision-makers, practical due-diligence matters. Request a named case manager, a documented care plan with clear visit times, and a commitment to contingency coverage when staff are sick or unavailable. Seek recent reference calls that verify consistency of scheduling over a meaningful period, not just attractive initial impressions. Confirm payor acceptance and the process for handling billing questions before any enrollment, and insist on written escalation procedures for delayed communications. Consider a short trial window, if possible, to assess reliability in real-world scheduling, not just clinical rapport.

Ultimately, Anchor Home Health Care represents a cautious choice with real strengths and real risks. It is a viable option for households that prize nursing competence, personal attention, and a smaller, family-driven feel, provided there is tolerance for scheduling variability and potential billing friction. Families with highly time-sensitive needs, complex pediatric cases, or demands for guaranteed, uninterrupted coverage are likely better served by agencies with larger staff pools and more formalized processes. The most prudent path is to anchor expectations in concrete, measurable service standards and to test whether the operational rhythm supports consistent care alongside the clinical excellence that already earns praise from many patients.

Located in Crown Point, Indiana, this area offers a variety of amenities within close proximity. With several physicians' offices, hospitals, and pharmacies nearby, residents can easily access healthcare services. There are also a range of dining options including Tavern On Main, Culver's, and Pepe's Mexican Restaurant for enjoyable meals. For those looking to relax or stay active, Lemon Lake County Park and Redar Park provide outdoor recreational opportunities. Additionally, there are several places of worship in the area for spiritual support. Overall, this part of Crown Point offers convenient access to essential services and recreational activities, making it a potentially attractive option for seniors looking to settle in a welcoming community.

Physicians

• Eagle Eye Optique (0.2 miles)
• North Point Internal Medicine (1.3 miles)
• Donald W. Kucharzyk, DO (1.7 miles)
• Myron I Lewyckyj (1.9 miles)
• Physicians Office Center (1.9 miles)
• Michiana Hematology Oncology (2 miles)
• Dermatology Center of Northwest Indiana (2.1 miles)

Restaurants

• Tavern On Main (0.6 miles)
• Culver's (1.4 miles)
• Off Square Brewing (1.8 miles)
• Pepe's Mexican Restaurant (3.1 miles)
• McDonald's (3.2 miles)
• Wendy's (3.3 miles)
• McAlister's Deli (3.3 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.9 miles)
• Starbucks (5.6 miles)
• Panera Bread (8.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)
• Walmart Pharmacy (4.7 miles)
• Walgreens (5.8 miles)
• Walgreens (6.4 miles)

Hospitals

• Franciscan St Anthony Health (2.1 miles)
• Methodist Hospitals (2.3 miles)
• Vibra Hospital (2.3 miles)
• Methodist Arthritis-Rheumatology Centers Southlake Campus (2.8 miles)
• Methodist Hospital Southlake Campus (2.8 miles)
• Community Hospital MRI Center (3.9 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (8 miles)

Places of Worship

• St Matthias Church (2.4 miles)
• St Sava Serbian Orthodox Church (3.2 miles)
• Suncrest Christian Church (4.5 miles)
• St George Greek Orthodox Church NW Indiana (6.5 miles)
• St Mary Church (8 miles)

Parks

• Lemon Lake County Park (3.7 miles)
• Redar Park (6.2 miles)
• Heartland Park (6.7 miles)
• Central Park (8.2 miles)

Theaters

• AMC Schererville 12 (7.6 miles)