Amada Senior Care of Northwest Indiana - Crown Point, IN in Crown Point, IN

Pros

• Margo is described as very helpful in guiding decisions and exploring options.
• Lauren sets the standard for great home care, bringing hustle, heart, and genuine care.
• Cameron is amazing during orientation - thorough, attentive, and very helpful.
• Cameron is the best at onboarding, explaining everything clearly and with patience.
• Amada Senior Care is praised for caring for loved ones, with Greg and Rob described as very caring and the nurses (Jacqueline and Margo) described as wonderful.
• The team is knowledgeable, compassionate, and prompt, with flexible schedules and a commitment to excellence.
• The caregivers are amazing and genuinely caring, with office staff guiding families through every step.
• Sydney is resourceful and kind, making the experience stress-free and wonderful.

Cons

• The office is not professional.
• The company is very unreliable.
• There was a caregiver that walked out of the job while my loved one was sleeping.
• Some caregivers never showed up or were late getting to care for loved ones.
• They have tried to over charge for certain days.
• The company lacks where it matters most.

Review

This community is best suited for families who want highly personalized, in-home senior care that keeps a loved one safely at home while receiving deeply compassionate, attentive support. The leadership duo behind Amada Northwest Indiana is widely regarded as genuinely involved and easy to access, with a track record of matching the right caregiver to each family's unique situation. Caregivers such as Margo, Lauren, Latonya, and Renee consistently demonstrate warmth, patience, and practical help, while onboarding and ongoing training are led by a personable team that takes care to explain options and next steps clearly. For families navigating long-term care funding, the agency's expertise with VA benefits and long-term care insurance adds real value, turning complex coverage questions into workable plans.

Those who should consider alternatives are families seeking a guaranteed, uninterrupted 24/7 coverage model or those who prefer a facility-based environment with a higher level of medical oversight. A few reviews flag administrative gaps - billing concerns, missed visits, or late arrivals - which can be a significant drawback for households that require strict scheduling, round-the-clock supervision, or seamless continuity of care. For people with high medical acuity or who crave a setting with constant on-site nursing supervision, a traditional assisted living or a licensed facility may prove more reliable in practice. In short, this agency reliably delivers strong, compassionate in-home care, but it may fall short for families that cannot tolerate sporadic administrative hiccups.

The core advantages lie in the human touch and the near-airtight dedication to tailoring care. Clients consistently praise the caregivers' genuine compassion and ability to treat loved ones with the dignity expected in family settings. The office staff's responsiveness, clear orientation, and ability to provide education and planning support stand out, helping families assemble care plans quickly and feel confident in their choices. Beyond daily support, Amada's strength shows up in practical navigation: active assistance with VA benefits, insurance claims, and discharge planning, plus a proactive stance on caregiver training and ongoing professional development evidenced by CEU programs. These factors collectively translate into fewer decision bottlenecks and more consistent personal connections for seniors.

Yet, the occasional reports of administrative missteps must be acknowledged. Instances of misbilling, schedules that don't align with commitments, and caregivers who unexpectedly don't show up have circulated in some reviews. While these are not the norm, they create real friction for families managing delicate routines and medical needs. The concerns point to a need for rigorous scheduling discipline and transparent, proactive communication from the office. Still, the favorable experiences far outnumber the negatives, suggesting that when the agency is operating at its best, families receive the dependable, heart-forward care they anticipated.

The key pros offset many of the cons through a combination of visible leadership, caregiver fidelity, and comprehensive support services. The owners' accessibility and willingness to engage directly with families provide a stabilizing counterweight to occasional administrative misfires. The care teams' dedication manifests in practical day-to-day excellence, while the ability to secure funding and navigate benefits reduces financial stress and accelerates access to needed services. When a hiccup does appear, the same leadership that inspires trust typically mobilizes quickly to adjust schedules, reassign caregivers, and clarify billing - a pattern that helps families regain confidence faster than they would with less responsive providers.

For decision-making, the bottom line is practical and clear: this agency suits families prioritizing personalized, compassionate in-home care with strong leadership and benefit-navigation support. It is less ideal for those who cannot tolerate any scheduling gaps or who require the highest level of medical oversight in a home setting. Prospects should come prepared with specific questions about caregiver matching, contingency coverage, and billing practices, and should verify each caregiver's fit with the loved one's routine and dementia or memory-care needs if applicable. With the right expectations set, Amada offers a compelling, trusted option for keeping seniors safely at home while preserving peace of mind for families.

Restaurants

• Tavern On Main (0.5 miles)
• Culver's (1 miles)
• Off Square Brewing (1.3 miles)
• Pepe's Mexican Restaurant (3.3 miles)
• McAlister's Deli (3.5 miles)
• Wendy's (3.6 miles)
• White Castle (3.6 miles)

Physicians

• Eagle Eye Optique (0.6 miles)
• Donald W. Kucharzyk, DO (1.1 miles)
• Myron I Lewyckyj (1.6 miles)
• Physicians Office Center (1.6 miles)
• Michiana Hematology Oncology (1.7 miles)
• North Point Internal Medicine (1.8 miles)
• Franciscan Alliance Pediatric Health Center (2.1 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.6 miles)
• Walgreens (4.6 miles)
• Walmart Pharmacy (4.7 miles)
• Walgreens (5.9 miles)
• Walgreens (6.4 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (6.1 miles)

Hospitals

• Franciscan St Anthony Health (1.8 miles)
• Vibra Hospital (2.3 miles)
• Methodist Hospitals (2.4 miles)
• Methodist Hospital Southlake Campus (2.9 miles)
• Methodist Arthritis-Rheumatology Centers Southlake Campus (2.9 miles)
• Community Hospital MRI Center (4.5 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (8 miles)

Places of Worship

• St Matthias Church (2.1 miles)
• St Sava Serbian Orthodox Church (3.1 miles)
• Suncrest Christian Church (5 miles)
• St George Greek Orthodox Church NW Indiana (7.1 miles)
• St Mary Church (8.6 miles)

Parks

• Lemon Lake County Park (3.7 miles)
• Redar Park (6.8 miles)
• Heartland Park (7.2 miles)
• Central Park (8.7 miles)

Theaters

• AMC Schererville 12 (8.2 miles)