Willow Crossing Health & Rehabilitation Center

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Willow Crossing Health & Rehabilitation Center

3550 Central Avenue, Columbus, IN 47203

For more information about senior living options: (844) 490-3973

3.9 from 24 reviews
5 stars
16
4 stars
1
3 stars
1
2 stars
1
1 stars
5

Assisted Living Skilled Nursing Facility

Overall Review of Willow Crossing Health & Rehabilitation Center

Pros

  • pro The staff makes every effort to take good care of the residents.
  • pro The residents are happy and love the staff.
  • pro The staff is amazing, especially Ashley, who is sweet and very helpful.
  • pro The staff treated residents and their families very well and did everything they could to help them recover.
  • pro The facility is clean and fresh, and the new Memory Care wing is beautiful and state of the art.
  • pro The food is good, with some residents saying it's among the best they ever had.
  • pro The front office is cooperative and willing to work with families.
  • pro The staff truly loves their residents and showed compassion during difficult times.

Cons

  • pro Residents endured hours without a bed change and days without a shower.
  • pro CNAs were said to be talking about the death of another resident in the room.
  • pro The facility was described as understaffed and extremely unprofessional.
  • pro Second- and third-shift neglect of patients was reported, with concerns going unanswered.
  • pro The staff were accused of mistreating good employees while neglecting tasks, and the facility was said to hire people with felony drug charges.
  • pro Medications and important doctor appointments were frequently mishandled, with no honest answers when questioned.
  • pro Cleanliness was criticized, with bathrooms not cleaned and floors not consistently mopped.
  • pro The food quality and fruit availability were described as poor.
  • pro A grandfather reportedly waited on the floor for an hour and a half without help.
  • pro Some reviewers advised not sending loved ones, stating the facility is not suitable.

Review

The collection of reviews about Willow Crossing reveals a facility that inspires deeply mixed emotions in families and residents. Across the testimonials, some people describe a place where staff members genuinely care, where residents are treated with kindness, and where rehabilitation and recovery feel possible. In the best accounts, families praise the staff for going above and beyond, noting that their loved ones are met with warmth, compassion, and a sense of being part of a caring community. Several reviewers credit the facility with dedicated caregivers who become a dependable source of relief during difficult health journeys, and they speak warmly of the changes and small joys that can brighten a resident's day - good meals, friendly conversations, and attentive support during challenging rehab periods.

On the other side of the ledger, there are distinctly more troubling accounts that emphasize understaffing, inconsistent attention, and lapses in basic care. Some reviewers describe hours without a bed change, days without showers, and care delays that leave residents uncomfortable or anxious. There are terse, alarming reports of aides discussing the death of a resident in the same room where a loved one is staying, which many readers would interpret as a serious breach of professionalism and respect. Other comments highlight chronic understaffing across shifts, with recurring complaints about missed or delayed medication administration, missed doctor appointments, and a feeling that staff are overwhelmed by the workload. In these narratives, the emotional and physical toll on residents and their families is made explicit, and the sense of frustration is palpable.

Still others share nuanced stories that mix praise with critique. One reviewer notes that while the staff clearly tries hard to care for residents, the reality of a large facility - with turnover, scheduling complexities, and high demand - can lead to situations that fall short of expectations. In such cases, families often express gratitude for what the staff did manage to accomplish - recovery progress, compassionate conversations, or a particularly attentive nurse - while continuing to advocate for improvements in operations, communication, and accountability. Some families recount how staff were able to mobilize quickly to support rehab goals or to comfort a grieving family, even as they admit that systemic issues sometimes hinder timely care or flawless execution.

Environment and care quality are touched upon in equal measure. A number of reviewers celebrate improvements and aesthetic upgrades, such as a new Memory Care wing that is described as beautiful and state-of-the-art, and many remark on clean facilities, fresh-looking surroundings, and attentive housekeeping in some areas. Yet others complain about cleanliness problems in rooms and bathrooms, floors that aren't consistently mopped, and a perception that basic hygiene and maintenance aren't reliably prioritized. The contrast between a bright, well-appointed memory care area and the more ordinary daily living spaces underscores the inconsistent experiences that residents and families report. Food quality also emerges as a point of divergence: some praise the meals and note that residents look forward to the food and even the occasional special treat, while others describe the menu and fruit offerings as limited and not always up to expectations, with suggestions for more fresh fruit and better daily choices.

The impact of external circumstances, including the COVID-19 era, adds another layer to these reviews. Several families recount the era when in-person visits were restricted, and they adapted by window visits or phone calls to stay connected with loved ones. The emotional weight of not being able to regularly see a parent or grandparent is acknowledged, and when staff helped bridge that gap - sharing daily routines, coordinating safe communication, or delivering comforting gestures - these actions are singled out as meaningful. Conversely, the restrictions are also cited as a source of strain, making it harder for families to assess care firsthand and to participate in the rehabilitation process as they would have preferred.

In closing, Willow Crossing presents a landscape of care that is as varied as the people who stay there. For some families, the facility represents a godsend: a supportive team of caregivers who remember their loved ones by name, a warm and responsive atmosphere, and tangible progress in rehabilitation or daily living. For others, it represents a place where gaps in staffing, inconsistent routines, and occasional lapses in basic care leave residents vulnerable and families anxious. The most persistent thread across the reviews is a deep longing for reliable, compassionate, professional care - care that consistently meets high standards, with clear communication, accountable leadership, and an environment where both residents and their families feel respected and secure. Taken together, the experiences paint a complex portrait of Willow Crossing: a place capable of extraordinary kindness and positive outcomes, but one that also grapples with systemic challenges that can impact day-to-day care.

Features

Housing

  • 80 resident community capacity 80 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Willow Crossing Health & Rehabilitation Center is a skilled nursing facility located in Columbus, IN. This community offers a range of care services to meet the individual needs of its residents. With 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers, residents can feel supported and safe.

Apart from the comprehensive care provided, Willow Crossing also offers a variety of amenities to enhance the quality of life for its residents. A beauty salon is available for those who want to pamper themselves, while cable or satellite TV ensures entertainment options are readily accessible. Community operated transportation makes it easy for residents to get around the area, whether it's for appointments or recreational activities.

The community features a well-equipped computer center and Wi-Fi/high-speed internet connection, allowing residents to stay connected and engaged. Dining is made convenient with a restaurant-style dining room and kitchenette available for meal preparation and service. Special dietary restrictions are taken into consideration to cater to varying needs.

To promote wellness and socialization, there is a fitness room on-site for exercise programs as well as planned day trips for outdoor exploration. Resident-run activities provide opportunities for engagement within the community, while scheduled daily activities ensure there is always something happening.

Willow Crossing enjoys a convenient location with several amenities nearby. Residents have access to numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity.

Overall, Willow Crossing Health & Rehabilitation Center provides a caring environment where seniors can receive skilled nursing care while enjoying various amenities and remaining connected with their community.

Nearby Places of Interest

Physicians

  • Columbus Family Medicine (0.1 miles)
  • Columbus Internal Medicine Associates (0.5 miles)
  • Doctors Park Family Medicine (0.5 miles)
  • Southern Indiana Rheumatology (0.6 miles)
  • Columbus Oral & Maxillofacial Surgery (0.6 miles)
  • Doctors Park Family Medicine (0.6 miles)
  • Sandcrest Family Medicine (0.6 miles)

Places of Worship

  • Dayspring Church of God (0.6 miles)
  • St Bartholomew Catholic Church (0.8 miles)
  • Asbury United Methodist Church (0.8 miles)
  • Jerry K Day Rev (1.9 miles)
  • Rockyford Free Methodist Church (2 miles)
  • Lakeview Church Of Christ (2 miles)
  • Four Seasons Chapel (2 miles)

Restaurants

  • Fazoli's (0.7 miles)
  • Steak 'n Shake (0.9 miles)
  • KFC (0.9 miles)
  • Arni's Columbus (0.9 miles)
  • Amazing Joe's Grill (0.9 miles)
  • Riviera Maya Mexican Restaurant (1 miles)
  • Red Lobster (1 miles)

Cafes

  • Starbucks (0.7 miles)
  • Panera Bread (1.5 miles)
  • Starbucks (1.7 miles)
  • Yoyo Boba Teahouse (1.8 miles)
  • C.A.T. Coffee (1.9 miles)
  • Starbucks (2 miles)

Pharmacies

  • Kroger Pharmacy (0.7 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Pharmacy Care Solutions (1.6 miles)
  • Applied Laboratories (1.8 miles)
  • Walmart Pharmacy (2 miles)

Transportation

  • Budget Rent A Car (1 miles)
  • National Car Rental (1.1 miles)
  • Hertz Rent A Car (1.3 miles)
  • U-Haul (2.1 miles)

Parks

  • Lincoln Park (1.3 miles)
  • Donner Park (1.5 miles)
  • Mill Race Park (2.7 miles)
  • The Commons (2.7 miles)

Hospitals

  • Columbus Regional Health-ER (1.5 miles)
  • Columbus Regional Hospital (1.5 miles)
  • St Helena Hospitals (1.6 miles)
  • Columbus Regional Hospital (1.7 miles)

Theaters

  • AMC Showplace Columbus 12 (2.6 miles)

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