Comfort Keepers of Columbus

Pros

• The office staff are friendly.
• The owners are excellent.
• The caregivers are kind and compassionate.
• The staff at Comfort Keepers was superb.
• Everyone at Comfort Keepers is very compassionate.
• The staff at Comfort Keepers contributed greatly to the well-being of the client's mother.

Cons

• The company is described as dishonest and not a good place.
• The reviewers allege the company cheated their daughter out of money.
• The company promised $13 per hour but started around $11, which is called a rip-off.
• The company is said to treat clients poorly.
• The reviewers describe the company as a joke.
• Clients report caregivers do not show up when help is needed.
• Clients say medications are not delivered and office staff do not care.
• The company is labeled as the lowest of the low in the field.
• The reviewer would not trust the company to care for an animal.
• The reviewer reports it has been hell to work with the company for over a year.
• The company is accused of not listening to customers.
• The company is criticized for poor organization and repetitive, unhelpful communication.
• The reviewers say not to recommend the company.

Review

The collection of experiences surrounding Comfort Keepers reads like a tapestry of bright moments and hard-edged disappointments. On one end, several reviewers paint a picture of a company with human warmth at its core: approachable office staff, owners who are readily described as excellent, and caregivers who are kind and compassionate. In these accounts, the agency is associated with genuine concern for a family's well-being and a sense that the people providing care are invested in their clients' lives. The sentiment is that, when things click, Comfort Keepers can feel like a trusted ally in the home, offering support that helps both the person receiving care and their family members feel seen and valued.

Along with these positive notes, another segment of reviewers emphasizes the positive personal impact of the staff. One writer specifically highlights that "the staff at Comfort Keepers was superb" and that everyone involved in the care of a loved one displayed compassion. In these voices, the caregivers are not only doing tasks but also contributing to a meaningful, uplifting daily experience for an older family member. The expressions of gratitude here focus on the emotional and well-being benefits of having attentive, considerate people involved in caregiving, suggesting a depth of connection that goes beyond routine services.

Yet the same provider is described in starkly different terms by other reviewers. A harsh, accusatory thread runs through the feedback: "They are liars, not a good place at all." This critique repeats a specific grievance about money and terms of employment, claiming they were cheated out of money and that promises about starting pay were not kept - "they told her they would start us out at $13 an hour. They started around $11." The language is blunt and charged, underscoring a breakdown of trust tied to financial and contractual expectations rather than the direct quality of care alone. The implication is that even before the care experience begins, issues of integrity and transparency can sour a client's view of the agency.

The strongest negative voices go further, painting a picture of systemic organizational failures. One review uses stark terms: "Place is a joke!" and goes on to describe clients who should be receiving help not getting it, with some not receiving medications they need and "no one from the office cares." The portrayal is of a service that is inconsistent, poorly coordinated, and unresponsive to urgent needs. The reviewer amplifies this by noting multiple calls with the same messages and a general lack of organization and communication, concluding with an emphatic warning not to recommend the company. The intensity of this critique - that it's the "lowest of the low" in the field and that they wouldn't even trust the company with an animal - serves to emphasize how disruptive and troubling such gaps in care can feel to families.

Amid the contrasting stories, there is a sense that experience with Comfort Keepers may hinge on location, specific caregivers, and the day-to-day functioning of the local office. Some families describe blissful periods of reliable visits, clear communication, and empathetic support that genuinely improve a loved one's quality of life. Others describe a longer arc of frustration, where missed visits, medication lags, and repetitive, unproductive calls erode confidence. The reviews collectively illustrate that Comfort Keepers can fulfill its promise in meaningful, life-affirming ways for some clients, while for others it becomes a source of stress, mistrust, and constant administrative struggle.

Ultimately, the narratives suggest a stark duality in consumer experience. On the one hand, there are heartfelt testimonials to the kindness of individual caregivers and the positive difference that attentive home care can make for an aging parent. On the other hand, there are powerful warnings about miscommunication, organizational shortcomings, and financial or contractual disappointments that can overshadow any moments of warmth. For anyone considering Comfort Keepers, these reviews imply a prudent approach: assess not just general reputation but talk directly with the local office, request references, verify wage terms and scheduling expectations, and determine whether the specific team assigned to you feels consistent, reliable, and responsive to urgent concerns.

In the end, readers are left with a nuanced picture: Comfort Keepers has the capacity to deliver deeply compassionate, impactful care, especially when organized around a coherent and trustworthy framework. But the strongest cautions remind potential clients that care quality can be highly variable, with experiences ranging from exemplary to deeply problematic. The best course is to engage carefully - seek out detailed plans, confirm scheduling and pay arrangements, and listen to multiple perspectives from families who have walked the same path. Only through such diligence can a family decide whether Comfort Keepers is the right fit for their loved one's care needs.

This area of Columbus, Indiana offers a diverse range of amenities and services that cater to the needs of seniors. With numerous cafes, restaurants, places of worship, physicians, hospitals, pharmacies, parks, transportation options, and even a movie theater nearby, residents have easy access to everything they may need for comfortable living. The proximity of healthcare facilities such as Columbus Regional Hospital and various specialists ensures convenient medical care. Parks like Donner Park and Mill Race Park provide opportunities for outdoor recreation and relaxation. Additionally, the presence of churches allows for spiritual fulfillment within the community. Overall, this neighborhood provides a safe and convenient environment for seniors looking to settle in Columbus.

Cafes

• C.A.T. Coffee (0.2 miles)
• Starbucks (1.2 miles)
• Panera Bread (1.3 miles)
• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Yoyo Boba Teahouse (1.9 miles)

Restaurants

• Las Mangonadas (0.2 miles)
• Donut Central (0.2 miles)
• ZwanzigZ Pizza & Brewing (0.6 miles)
• Olesya's Kitchen (0.8 miles)
• Arby's (0.8 miles)
• Applebee's (0.9 miles)
• Red Lobster (0.9 miles)

Places of Worship

• Second Baptist Church (0.3 miles)
• St Peters Lutheran Church (0.7 miles)
• Wygb (0.8 miles)
• Open Bible Baptist Church (0.9 miles)
• Asbury United Methodist Church (1 miles)
• St Bartholomew Catholic Church (1.1 miles)
• Dayspring Church of God (1.4 miles)

Physicians

• Rau Family Medicine (0.6 miles)
• Columbus Gynocology and Adult Medicine (0.6 miles)
• Cancer Center At Regional Hosp (0.6 miles)
• Southern Indiana ENT - Columbus (0.8 miles)
• Cummins (0.8 miles)
• Southeastern Indiana Anesthesia Associates (0.8 miles)
• Volunteers In Medicine Clinic (0.9 miles)

Hospitals

• St Helena Hospitals (0.6 miles)
• Columbus Regional Hospital (0.7 miles)
• Columbus Regional Hospital (0.8 miles)
• Columbus Regional Health-ER (0.8 miles)

Parks

• Donner Park (0.8 miles)
• Lincoln Park (0.9 miles)
• The Commons (1 miles)
• Mill Race Park (1.1 miles)
• Clifty Park Baseball Diamonds (1.5 miles)

Transportation

• National Car Rental (0.8 miles)
• Budget Rent A Car (1.2 miles)

Pharmacies

• Kroger Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Pharmacy Care Solutions (1.4 miles)
• Walmart Pharmacy (1.8 miles)
• Applied Laboratories (2 miles)
• Walgreens (2.3 miles)

Theaters

• AMC Showplace Columbus 12 (1.4 miles)