Hearthstone Health Campus

Pros

• Hearthstone Health Campus is a new and beautiful community that is friendly and very helpful.
• The staff at Hearthstone treats residents and their families as if they are part of their own family, always looking for ways to help.
• Residents enjoy outstanding customer service, clean facilities, chef-prepared meals, and engaging activities.
• Many reviews commend the caring nature of the staff and the overall positive environment within the facility.
• The physical therapy and activity programs are well-received, providing residents with enjoyable options for engagement and exercise.
• Some families expressed satisfaction with the accommodations, noting that everything was done to meet their loved ones' needs effectively.
• Residents appreciate the thoughtful layout of the community, including features like single-level living which enhances accessibility.

Cons

• Several reviews mentioned that the nursing staff at Hearthstone Health Campus varied significantly in quality, with some described as terrible and others as good.
• A reviewer expressed concerns about the doctor's lack of involvement and knowledge regarding senior care, leading to frustration with medication management.
• One individual reported an awful experience where their father's care was inadequate after returning from a behavioral center, resulting in falls and unmet daily care needs.
• Another review criticized the facility's cleanliness, specifically mentioning awful-smelling hallways and issues with smoking outside.
• Concerns were raised about tiny food portions, long wait times for assistance, and rude behavior from billing staff regarding unexpected charges.
• A reviewer stated that they would never recommend the community due to their negative experiences and doubts about staff training for new dementia units.

Review

Hearthstone Health Campus appears to be a facility that evokes a variety of opinions from those who have utilized its services for their loved ones. Many reviewers highlight the community's new and beautiful design, as well as the friendly demeanor of the staff. First-time visitors noted that it is an all-assisted living unit complex with varying levels of care tailored to residents' needs, albeit at an additional cost per care level. The atmosphere in Hearthstone was generally described as welcoming and accommodating—many reviewers expressed comfort in knowing their loved ones would receive adequate support. This positive sentiment is echoed by families who experienced compassionate care during difficult times, noting staff members treated them like family and consistently strived to meet their needs.

Despite the commendations regarding friendliness and cleanliness at Hearthstone Health Campus, some reviews indicate areas of concern—particularly concerning the quality of medical care. One reviewer shared mixed feelings regarding nursing staff, citing variability in competence among nurses and encountering a physician, Dr. Heady, who appeared largely uninvolved in patient care. This user pointed out issues regarding medication management and inconsistent communication about treatment plans between departments, leading to frustrations with both the nursing staff and medical leadership. These sentiments raise questions about the overall medical oversight within Hearthstone, contrasting sharply with experiences wherein caregivers went above and beyond to accommodate resident needs.

Another alarming review recounted a distressing experience with inadequate daily care for a resident after returning from another facility, highlighting significant safety concerns—specifically mentioning falls that occurred under staff supervision—which ultimately led the family to bring their loved one home due to worries about proper care quality at Hearthstone. This particular instance emphasizes not only individual failures but systemic issues potentially present within how patient safety protocols are executed or monitored at this facility.

In addition to caregiving concerns, feedback encapsulated by other users painted a picture of mixed dining experiences at Hearthstone Health Campus. Dishes were described as occasionally excellent but sometimes subpar; moreover, many noted issues with portion sizes being insufficient or disappointing relative to expectations. While there were comments praising snacks available throughout the common areas—from popcorn to various treats—the inconsistency in meal quality left many residents dissatisfied during their stays.

While some reports highlighted enjoyable activities organized by dedicated recreational personnel who fostered engagement through events like puzzles and discussions pertaining to senior activities or outings—including baseball game excursions—other experiences were marked by less enthusiasm around staff responsiveness when immediate assistance was needed. Instant availability seemed lacking at times—with long wait periods articulated by some reviewers—as they sought help for daily activities or medical attention.

Conversely, there are also perspectives shedding light on positive elements such as outstanding customer service overall from certain departments within Hearthstone Health Campus despite challenges faced in others; several families remain grateful for specific aspects of community life which resonated well: supportive aids who delivered amiable interaction while engaging residents actively via recreational pursuits enhanced overall experiences for those involved. Ultimately, while many appreciated aspects pertaining directly toward environment aesthetics combined with friendly personnel striving for effective caregiving methods amid variable performance across different departments remains an area poised for improvement moving forward into shaping consistent quality assurance strategies tailored toward ensuring comfortable living standards reflective upon every resident’s personalized experience therein.

This part of Bloomington, Indiana offers a variety of amenities and services that cater to residents looking for convenience and accessibility. With a range of restaurants including Village Inn Restaurant, Taco Bell, and Cracker Barrel, seniors have diverse dining options just a short distance away. Nearby pharmacies such as CVS Pharmacy and Kroger Pharmacy ensure easy access to medications and healthcare needs. For medical care, there are physicians like America's Best and Southern Indiana Pediatrics in the vicinity. The area also boasts recreational opportunities with parks like Griffy Lake and Twin Lakes Sports Park nearby. In terms of transportation, the Bloomington Transit Downtown Terminal provides easy access to public transit. Overall, this part of Bloomington provides a well-rounded community for seniors seeking a comfortable and convenient living environment.

Restaurants

• Village Inn Restaurant (1.2 miles)
• Taco Bell (1.3 miles)
• Mother Bear's Pizza West (1.5 miles)
• Cracker Barrel (1.6 miles)
• McDonald's (1.6 miles)
• O'Charley's Restaurant + Bar (1.7 miles)
• Penn Station East Coast Subs (1.8 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Kroger Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Panacea Pharmacy (2.7 miles)
• Pharmacy1express (2.9 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (3.7 miles)

Physicians

• America's Best (2.2 miles)
• James Fox, DC (2.3 miles)
• Southern Indiana Pediatrics (2.4 miles)
• Dynamic Medical Practice Services (2.6 miles)
• Cook Family Health Center (2.6 miles)
• Catherine H. Sinkhorn, MD - Southern Indiana Physicians Family & Internal Medicine (2.9 miles)
• Rose Internal Medicine (3.2 miles)

Theaters

• AMC CLASSIC Bloomington 12 (2.2 miles)

Parks

• Griffy Lake (2.3 miles)
• Rev Ernest D Butler Park (2.4 miles)
• Griffy Lake Unofficial Dog Park (2.6 miles)
• Twin Lakes Sports Park (2.9 miles)
• Dunn Meadow (3.2 miles)
• RCA Community Park (3.8 miles)
• Switchyard Park (3.8 miles)

Places of Worship

• Crossroads United Methodist Church (2.6 miles)
• First United Methodist Church (3 miles)

Hospitals

• Midwest Proton Radiotherapy Institute (2.9 miles)
• Southern Indiana Surgery Center (4.1 miles)

Transportation

• Bloomington Transit Downtown Terminal (3 miles)

Cafes

• Runcible Spoon (3.1 miles)
• Feta Kitchen + Cafe (4 miles)
• Starbucks (4.1 miles)