Convacare Services

Pros

• Dexter provides excellent service.

Cons

• The customer describes Convacare's service as the worst they've ever dealt with.
• The supply department is described as highly disorganized, with lost orders and lost prescriptions.
• They report three lost orders and wrong supplies in about 90 days.
• They were told their insurance covered 100%, yet received a bill demanding payment.
• They characterize the customer service as very poor and the accounting department as rude.
• They were instructed to pay about $100, but four months later were told it was a mistake and asked for more money to correct it.
• They have waited over 24 hours for a return call from their representative.
• They claim Convacare quotes one price but bills for a different amount.
• They allege the sales staff will say anything to close a sale, and regret purchasing the Bipap machine.
• They claim the company will not answer the phone.

Review

The collection of comments about this provider paints a picture of persistent organizational chaos and a customer experience that many would call deeply frustrating. In the reviews, the speaker describes a supply department that feels perpetually overwhelmed and disorganized. Over a period of roughly three months, they've already had three orders go missing and received supplies that were wrong for their needs. That pattern - lost orders paired with incorrect shipments - is described as routine rather than exceptional, leading to a strong reaction: they advise others to avoid using the service "at all costs." The tone is emphatic and final, suggesting ongoing friction rather than isolated incidents.

Beyond the supply problems, the customer recounts a troubling pattern with order fulfillment that touches prescriptions and general product delivery. The repeated loss of orders is bad enough, but the addition of lost prescriptions compounds the anxiety and risk for patients who rely on timely and accurate deliveries for their health. The reviewer's determination to steer others away comes not only from the mishaps themselves but from a sense that the organization lacks a reliable process to recover from mistakes or to communicate clearly about what went wrong.

Billing and insurance issues emerge as another major thread in these experiences. The reviewer recounts a claim from Convacare Service that their insurance had been paying 100% since May 24, 2023, yet a bill arrived on July 8, 2024 stating that money was owed. Despite repeated calls in which they were consistently told that no payment was due, they were presented with a bill that contradicted those assurances. This inconsistency breeds confusion and erodes trust, especially when a patient is trying to manage ongoing medical needs and finances.

There is also a specific incident described where a payment of about $100 was requested and processed, only to be told months later that a mistake had been made and that further money was needed to "correct" it. The sense conveyed is not just of billing errors but of a process that requires the patient to absorb the cost of someone else's error. The complaint frames this as poor accounting practice and a concerning lack of accountability, where the patient ends up paying more due to corrections that should have been caught earlier in the workflow.

Communication appears to be a core pain point as well. The reviewer complains about waiting more than 24 hours for a return call from their representative, a delay that is particularly troubling in the context of health-related purchases and support. The broader sentiment is that, in practice, calls aren't answered promptly and issues aren't resolved with the speed and courtesy customers expect. The combination of slow responses and accusations of rude behavior from the accounting department reinforces a sense of being brushed off rather than helped, which only compounds the frustration from the other operational problems.

Another recurring complaint centers on pricing and assurances given during the sales process. The reviewer notes getting one price quoted but being billed for a different cost, which feeds a perception that the organization may be misrepresenting charges to close a sale. This issue of inconsistent pricing feeds directly into the sense that the company says one thing to secure a sale and then bills differently, making the entire purchasing experience feel deceitful or unreliable. The emotional impact is deep enough that the reviewer expresses regret over the decision to obtain a Bipap machine from this provider, suggesting that the negative experience has colored their view of the product as well.

Throughout these comments, there is one contrasting data point: a line that states, "Dexter provides excellent service." This brief positive note stands out against the dominant pattern of criticism and suggests that not all interactions are the same. It implies that at least in some instances, a team member named Dexter delivered a level of service that was satisfactory or even commendable, offering a hint that the underlying issues may not be universal but concentrated in certain departments or individuals. Nevertheless, this single positive mention sits alongside a chorus of complaints about disorganization, misbilling, and unresponsive customer service.

Taken together, the reviews depict a customer experience dominated by disorganized internal processes, repeated logistical failures, and inconsistent communications. The supply and billing functions appear disconnected from a smooth, reliable customer journey, with misaligned expectations, delayed responses, and frequent need for patients to advocate aggressively for themselves. The overarching takeaway for anyone considering this service is clear: the combination of lost orders, incorrect shipments, confusing insurance interactions, unexpected charges, and slow or rude responses creates an atmosphere of significant risk and frustration for customers. The lone note of praise for Dexter, when present, suggests there may be pockets of better performance within the organization, but the prevailing sentiment remains one of caution and strong dissatisfaction.

This part of Bedford, Indiana offers a variety of amenities that cater to seniors looking for convenience and accessibility. With several pharmacies located within a short distance, access to healthcare and medication is easily available. There are also numerous places of worship nearby for spiritual fulfillment. Parks in the area provide opportunities for outdoor recreation and relaxation. A variety of restaurants offer dining options, while nearby physicians ensure quality medical care. Transportation options such as a bus stop and taxi services make it easy to get around town, and the presence of a local airport provides convenient travel options. Overall, this neighborhood provides a well-rounded environment with essential services for seniors considering living in Bedford, Indiana.

Pharmacies

• Lincoln Plaza Pharmacy (0.2 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Crowders Hospital Supply Co. (1 miles)
• Crowder's Pharmacy Homecare (1 miles)
• Good Neighbor Pharmacy (1 miles)
• Crowders Pharmacy (1 miles)

Places of Worship

• Apostolic Faith Assembly Church (0.6 miles)
• Landmark Missionary Baptist (0.7 miles)
• Second Baptist Church (0.7 miles)
• North Bedford Church Of Christ (0.9 miles)
• St Vincent De Paul Catholic Church (1.1 miles)
• First Baptist Church (1.3 miles)
• Church Of The Nazarene (1.3 miles)

Parks

• Murray Park (0.8 miles)
• Lawrence Park (0.9 miles)
• Wilson Park (1 miles)
• Thornton Park (1.1 miles)
• Wilson Park Playground & Shelterhouse (1.4 miles)
• Spring Mill State Park (10.4 miles)
• Springmill State Park (10.8 miles)

Restaurants

• El Rancho Del Burrito (0.9 miles)
• The Court Room (0.9 miles)
• Olde Downtown Tavern (0.9 miles)
• Pizza Hut (1.2 miles)
• Jiffy Treet (1.3 miles)
• Burger King (1.4 miles)
• Ninety-Nine Restaurant and Pub (1.4 miles)

Physicians

• Smoot Eye Care - Michelle Smoot OD (0.9 miles)
• Atchison Eyecare (0.9 miles)
• Surgical Eye Care Of Bedford (1 miles)
• Reid-Renner Karen MD (1 miles)
• Aegis Women's Healthcare (1.2 miles)
• Saint Vincent Orthopedics and Sports Medicine (1.5 miles)
• Aegis Women's Healthcare: Stafford Andy J MD (1.6 miles)

Cafes

• Limestone Cafe (0.9 miles)
• Starbucks (1.7 miles)
• Railroad Cafe (9.8 miles)

Hospitals

• Komal Agarwal MD (1.1 miles)
• Mammography - Ascension St Vincent Dunn (1.5 miles)
• Bedford Regional Medical Center (1.6 miles)
• IU Health Rehabilitation and Sports Medicine - IU Health Bedford Medical Office Building (1.7 miles)

Transportation

• Bus Stop (1.6 miles)
• Red Tire Taxi Bedford (2.2 miles)
• U-Haul Neighborhood Dealer (2.2 miles)
• Virgil I. Grissom Municipal Airport (BFR) (3.7 miles)

Theaters

• Great Escape Bedford 7 (2.5 miles)