Pharma Care

Pros

• The staff are wonderful and courteous.
• Online check-in reduces in-person wait times.
• The vitals nurse was kind and the doctor was knowledgeable and helpful.
• Emma is fantastic, attentive to feedback, and very caring.
• Patients are seen quickly and diagnosed promptly.
• Dr. Charles Maclean is professional and personable, and Pam is efficient and personable.
• The clinic follows up with patients by phone after visits.
• The care is excellent and the staff are friendly and professional.

Cons

• They were promised 15-20 minutes for standard test results but ended up waiting 40-45+ minutes with no communication.
• They waited over 2 hours beyond the stated wait time.
• They felt care was inconsistent and that it always takes forever to get in and be seen.
• They observed others being checked in or treated ahead of them despite arriving earlier, causing frustration.
• They reported losing a urine specimen and being told to pay for another visit to be seen.
• They described management as unprofessional and that they were told they were stupid during check-in.
• They felt a nurse was rough when cleaning the ear, causing bleeding and potential hearing issues.
• They had an allergic reaction to a medication and were told nothing different would be done, effectively leaving the ear infection untreated.

Review

Across these notes, the Cameron Urgent Care Clinic and its team are consistently described as having wonderful staff, caring clinicians, and a generally efficient approach when things go smoothly. Several reviewers highlight the convenience of online reservations and quick initial check-ins, with one person noting they reserved a spot online and waited less than 10 minutes. The vitals nurse was described as kind, the doctor as knowledgeable and helpful, and there is a broad sense of appreciation for visits that feel efficient and effective from start to finish.

A standout positive thread centers on personalized, attentive care, particularly with pediatric patients. Emma is singled out for praise: she is described as fantastic, especially with a daughter who is autistic. The reviewer emphasizes that Emma looked the child over thoroughly and actually listened to feedback, a combination of clinical care and genuine empathy that left a strong impression. This kind of patient-centered approach - careful listening, thoughtful examination, and a calm, reassuring bedside manner - recurs in several positive accounts and seems to be a hallmark for many who had a good experience.

The convenience and continuity of care come through in another story about being away from home. A patient who was out of state found value in the clinic's use of the same MyChart system as their home-town provider, which meant medical and insurance information pulled up automatically. They noted a reasonable Saturday wait and efficient throughput from check-in to seeing the doctor. The team was described as super friendly, with even front office staff sanitizing chairs and waiting area items between patients. The patient used the online check-in option to shorten in-person waits and was grateful for the effective care that allowed them to enjoy the rest of the weekend healing.

Several encounters highlight consistently good experiences with specific clinicians. The care given by Dr. Charles Maclean across three visits, and his nurse Pam, is praised as professional, personable, and efficient. A friendlier, more reassuring pattern emerges here: follow-up calls after visits, a sense of comfort with the center being relatively close to home (about 20 minutes away), and the impression that the care is thorough and reliable. The same patient body of reviewers notes confidence in the team's ability to bring high-quality care to the community.

There are vivid, positive memories tied to urgent situations that required prompt, compassionate intervention. One review recounts a young son who fell and sliced his leg while camping; they arrived to an "absolutely amazing" experience with a prompt check-in and a wait of less than 15 minutes. The nurse practitioner was described as patient and engaging with the child throughout the stitching, helping to keep him calm during a stressful moment. The overall tone was one of gratitude for making a difficult experience manageable for a young patient.

Conversely, several reviews emphasize frustrations with wait times and communication gaps. A common refrain is that promises of short waits - such as "15-20 minutes" for standard test results like COVID or flu tests - were not met, with some patients waiting 40-45 minutes or more, sometimes without any update. These accounts contribute to a perception that, while care can be excellent when it happens, the clinic's scheduling and communication can be inconsistent, leaving some patients feeling overlooked or frustrated.

Additional negative experiences touch on perceived inconsistency in care and service. One reviewer complained about the experience around a thumb-number system and a staff interaction that felt unprofessional, including being told they were "stupid" by management while checking in. Another detailed account described a frustrating loop with a urinary tract infection: an antibiotic was prescribed, a urine specimen was supposed to be sent to the lab to confirm the right treatment, and later the patient learned the specimen had been lost. They faced repeated delays and a suggestion to pay for another visit just to address what should have been a straightforward follow-up, leading to a decision to seek care elsewhere.

There are also clarifications of standout moments that show where expectations were not met. A few reviews describe genuine concern about patient safety and the care pathway, such as reports of a medication-related allergic reaction not being addressed promptly, or a mismanaged lab result workflow with lost samples, unclear results, or miscommunication about what would happen next. In one case, a patient who requested an in-depth evaluation for a sore throat left with a different issue after a routine ear-cleaning procedure caused pain and bleeding, followed by a patient feeling dismissed when seeking a recheck. These experiences underscore the variability in care quality and the impact of process gaps on patient trust and satisfaction.

Overall, the collection paints a picture of a clinic with strong, compassionate clinicians and a willingness to go the extra mile when things align - whether through efficient check-in, attentive pediatric care, or the convenience of digital health tools. Yet it also reveals frequent reminders that wait times, consistency in process, and communication can be inconsistent, sometimes leading to patient frustration or loss of confidence. For families and individuals who value prompt, well-coordinated care, these reviews acknowledge both the strengths - caring staff, accessible clinicians, and effective interim support - and the ongoing challenges around scheduling, lab handling, and timely information.

This part of Angola, Indiana boasts a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several pharmacies, restaurants offering a range of dining options, and reputable physicians located within close proximity, residents have easy access to essential healthcare and everyday needs. The presence of transportation services such as U-Haul and Enterprise Rent-A-Car can provide convenience for those who may not drive or require temporary transportation. Additionally, the selection of cafes offers opportunities for socialization and relaxation within the community. Nearby hospitals and places of worship offer peace of mind and opportunities for spiritual fulfillment. The parks in the area provide opportunities for outdoor recreation, enhancing quality of life. Overall, this neighborhood provides a well-rounded environment with necessary resources for senior living.

Pharmacies

• CVS Pharmacy (0 miles)
• Cameron Retail Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Meijer Pharmacy (1.8 miles)
• CVS Pharmacy (15.8 miles)
• Walmart Pharmacy (17.4 miles)

Restaurants

• KFC (0.1 miles)
• Subway (0.2 miles)
• Little Caesars Pizza (0.2 miles)
• Sunset Slush Angola (0.2 miles)
• We Hop (0.4 miles)
• Wings Etc (0.4 miles)
• Great Wall Buffet (0.5 miles)

Physicians

• Oral Maxillofacial Surgery Associates (OMSA) (0.2 miles)
• Holicki Eye Centers & Optical (0.3 miles)
• Angola Professional Clinic (0.4 miles)
• Sears Hearing Aid Center by Miracle-Ear (0.4 miles)
• Cameron Memorial Communication Hospital - William P Hedrick MD (0.5 miles)
• Parkview FirstCare - Angola Family Medicine (0.6 miles)
• Fort Wayne Orthopaedics (0.6 miles)

Transportation

• U-Haul (0.3 miles)
• Enterprise Rent-A-Car (0.4 miles)
• U-Haul Neighborhood Dealer (6.2 miles)
• U-Haul Neighborhood Dealer (13.2 miles)
• Amtrak-Wti (14.7 miles)

Cafes

• Five Lakes Coffee (0.5 miles)
• Caleo Cafe (0.6 miles)
• Bon Appetit at Trine University (0.7 miles)
• Amanda Lee Coffee (6.3 miles)
• Starbucks (18.4 miles)

Hospitals

• Cameron Medical Office Building (0.6 miles)
• Regional Cancer Care Center of Angola (0.7 miles)

Places of Worship

• St Anthony of Padua Catholic Church & Friary (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (0.8 miles)
• WW Studio (2.2 miles)
• Peace Lutheran Church (6 miles)
• Southern Baptist Convention (6.4 miles)
• Nevada Mills United Methodist Church (7 miles)
• Lake George Lutheran Chapel (8.1 miles)

Parks

• Commons Park (0.8 miles)
• Commons Park Selman Pavilion (1 miles)
• Pokagon State Park Nat (4.4 miles)
• City of Fremont dog park (6.6 miles)