Divine Home Care Services

Pros

• Ms. Gwen is a dedicated professional who goes above and beyond in her job.
• The staff members are friendly and supportive to those working with them.
• Ms. Gwen is consistently pleasant and responsive to requests.
• Ms. Gwen is regarded as the best fellow employee by this reviewer.
• The agency is praised for professionalism and for providing high-quality caregiving.
• Ms. Kisha is thorough and compassionate.

Cons

• The agency is described as shady and sheisty.
• A caregiver allegedly took total advantage of the dementia patient.
• The management, including Abby O. and Gwen, is said not to care and to side with the caregiver, making condescending remarks toward the reviewer.
• The supervisor is accused of being incompetent and unprofessional, with staff not returning calls and leaving voicemails.
• The caregiver allegedly drank alcohol with the father during and after shifts and dressed very lasciviously, and allegedly asked for money, with the father giving $600.
• The caregivers reportedly did not show up as scheduled, with no replacements provided.
• The caregivers did not perform the responsibilities listed in the care log.

Review

The collection of experiences surrounding Divine Home Care Services presents a broad spectrum of what clients and families encounter when they rely on in-home care. Across multiple voices, one thread runs consistently positive: Ms. Gwen often stands out as a compassionate, responsive, and helpful presence in the office. Several reviewers describe Gwen as pleasant to speak with, attentive to requests, and someone who goes the extra mile to support families juggling caregiving with work and personal life. Those who praise Gwen emphasize that she remembers what's requested and makes discussions feel comfortable rather than burdensome, contributing to a sense that the office staff genuinely cares about the people they serve.

Beyond Gwen, other staff members also receive high marks for their professionalism and reliability. One reviewer notes that the agency feels "amazing" and commends the overall professionalism of the team. The Darnalls and other families repeatedly highlight specific caregivers - such as Kisha, who is described as thorough and compassionate - and express strong appreciation for the hands-on, timely care provided to their loved ones. In these accounts, the caregivers are portrayed as punctual and engaged, with families feeling that their loved ones are in capable hands and that communication from the agency keeps them informed about care progress.

For families caring for relatives at home, the reviews frequently touch on practical challenges that can arise. A recurring theme is the difficulty of balancing work, personal life, and caregiving when the caregiver is a relative. One reviewer explicitly mentions caring for a dad and a mother while describing how time and clock-ins can become disordered when the caregiver is also a family member spending more time at a parent's home. In this context, Gwen's readiness to listen and respond appears particularly valuable, helping families navigate scheduling concerns and requests without making them feel overlooked or dismissed.

The reviews also include a notably negative account that stands apart from the otherwise favorable tone. One reviewer urges others not to consider the agency, accusing the organization of shady practices and detailing alleged misconduct by a caregiver: taking advantage of a dementia patient, the caregiver's inappropriate behavior, a substantial personal loan taken from the patient, and even allegations of drinking alcohol during shifts. The account claims that management - a supervisor and a person named Gwen - sided with the caregiver, offered little return calls, and displayed condescending attitudes toward the reviewer. The reviewer asserts that there is surveillance footage supporting some claims and that the management team did not adequately address the situation. This account uses strong language about unprofessionalism and a lack of accountability, presenting a stark contrast to the more favorable experiences described elsewhere.

Interwoven with the critical account are additional testimonials that describe inconsistent or unreliable service, which further colors the overall picture. Some reviewers report that care visits did not occur as scheduled - being late, canceled, or not replaced in a timely manner - despite assurances that caregivers would come four times a week. In these instances, families describe frustration with apologies that were sometimes followed by delayed or absent follow-ups and a lack of immediate replacements, diminishing the sense of dependable support during crucial times. Yet even within these critiques, several reviewers concede that when caregivers did arrive, their performance could be commendable, noting that the visits were generally helpful and that when the agency delivered reliable staff, the care provided could be described as professional and capable.

Taken together, these reviews sketch a nuanced portrait of Divine Home Care Services. The strongest praise centers on the personal connection and responsiveness provided by Gwen, along with the dedication and skill of caregivers like Kisha who make a real difference in clients' daily lives. The most serious concerns arise around reliability and consistency - timing, scheduling, and communication gaps - as well as the gravity of the allegations raised in one adverse account. For families considering this agency, the messages suggest a need to weigh positive experiences with the staff and office support against concerns about scheduling reliability and the potential for serious incidents, and to seek clear assurances about caregiver selection, oversight, and ongoing communication. In the end, the agency appears to offer meaningful, compassionate care when the staff are aligned and available, while also facing significant questions about accountability and consistency from some clients.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (4.1 miles)
• Walgreens (4.1 miles)
• Walgreens (5.2 miles)
• CVS Pharmacy (5.2 miles)

Parks

• Maicach Park (1.4 miles)
• Riverside Park (6.1 miles)
• Beech Park (6.8 miles)
• Wicker Memorial Park (7.9 miles)
• Calumet Park (8.2 miles)
• Briar Creek Park (8.3 miles)

Places of Worship

• Christ Community Church (2.1 miles)
• Holy Name Of Mary Church (5.9 miles)
• Beth Eden Baptist Church (6 miles)
• St. Paul's Lutheran School (6.1 miles)
• Woodmar United Methodist Church (6.6 miles)

Physicians

• Family Christian Health Center (2.7 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (5 miles)
• United Pain Services (5.6 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (5.7 miles)
• Premier Oncology Hematology Associates (6.3 miles)
• North Point Orthopaedics (7 miles)
• Aunt Martha's Health Care (7.8 miles)

Restaurants

• Sonic Drive-In (2.7 miles)
• Chick-Fil-A (3.2 miles)
• Portillo's Hot Dogs (3.3 miles)
• Dillingers Drive-In (4.3 miles)
• Jack's (5 miles)
• Cilantro Cocina Mexicana (5.4 miles)
• Casa Del Mar Mexican Bar & Grill (6.1 miles)

Hospitals

• Ingalls Memorial (2.7 miles)
• Ingalls Family Care Center (3 miles)
• South Suburban Hospital (5.6 miles)
• Community Hospital (6.8 miles)
• Franciscan Physicians Hospital (7.1 miles)
• Franciscan Health Emergency Department Munster (7.2 miles)
• Franciscan Health Chicago Heights (7.6 miles)

Cafes

• Panera Bread (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (4.8 miles)
• Starbucks (6.8 miles)
• Starbucks (7.9 miles)

Transportation

• Metra (3.6 miles)
• Metra/Amtrak (4.7 miles)
• Metra - 107th Street (5.9 miles)
• Metra - Morgan Park / 115th Street (6 miles)