Interim Healthcare

Pros

• The reviewers report very prompt treatment.
• Parking was plentiful.
• The front desk staff were pleasant upon arrival.
• The wait time was less than five minutes.
• The doctor was very thorough and explained the treatment clearly.
• The staff were attentive, professional, and compassionate.
• Care was delivered quickly and efficiently, with symptoms improving soon after.
• The South Holland location provides fast and excellent urgent care.
• The nurses and nurse practitioners were attentive, knowledgeable, professional, and efficient.
• The facility was clean and the staff were friendly and professional.
• They would choose this location for urgent care again and would recommend Advocate Medical Group to friends and family.
• Some reviewers are considering making this location their primary care provider due to proximity and quality of care.

Cons

• A receptionist refused to help because the clinic was about to close and seemed glad.
• They were disappointed when told urgent care couldn't help due to closing.
• The Google Maps address for the location was incorrect.
• They criticized misinformation on the website and gave the location a low rating because of it.
• They experienced horrible service and felt ignored, having to approach the window multiple times.
• They waited about 3.5 hours to be seen after arriving early.
• They were told urgent care would not see anyone until after 3:00 PM.
• They were turned away because the facility was not taking patients.

Review

This South Holland Advocate Urgent Care location emerges in these reviews as a place that many people turn to for quick, efficient care and friendly, attentive service. Several first-hand accounts describe prompt treatment and short waits, with parking described as plentiful and the front-desk staff as pleasant. One reviewer highlighted arriving for an urgent need before a scheduled appointment and still receiving "very prompt treatment," noting a wait of less than five minutes and a doctor who was "very detailed in explaining and treating me." The overall impression among these clients is that the care is fast and the clinicians are capable, which is why several respondents say they would use this location again and even consider switching their primary care physician to Advocate South Holland because of its proximity and the quality of care.

Beyond the speed and friendliness, the practice is repeatedly praised for its team-based approach. A number of reviewers emphasize that the care begins at registration and continues through the providers, with several remarks about the staff's compassion and the sense that they genuinely matter to the patient. The sentiment runs strong that the site's caregivers - nurses, nurse practitioners, and physicians - are attentive, professional, and dedicated to making sure patients understand their care plans. This has led some patients to describe the South Holland team as the "best" or "superb" in the urgent care space and to call out specific individuals who stood out for their competence and bedside manner.

There are several standout stories of successful treatments and efficient workflows. One parent recounts bringing a child with breathing trouble and fever and notes rapid testing (a chest x-ray was performed promptly) and a provider who explained the plan clearly, with medication administered on the spot to bridge to the next day's pharmacy opening. Another review commends the team for delivering care quickly - testing for COVID, flu, and strep - and leaving with a prescription in hand within a short window. In these narratives, the care delivered is not only timely but genuinely effective, with patients feeling reassured by the explanations and the swift execution of tests, diagnoses, and treatment plans.

Yet, the experience is not uniformly perfect, and a number of reviewers recount frustrations that temper the otherwise positive picture. Some patients describe long or inconsistent wait times, including one case where it took about three and a half hours to see a doctor, despite arriving with an earlier appointment. There are tales of miscommunications or process hiccups - such as a receptionist indicating they couldn't help because the clinic was about to close or issues with the LiveWell scheduling app contributing to delays. One reviewer explicitly calls out a lack of attentiveness and slow progress in a stressful visit, noting that others who arrived later were seen before them. These accounts highlight that while many visits go smoothly, there are real lapses that can impact a patient's experience.

Another recurrent concern centers on hours and access. Several comments reference conflicting or confusing information about when urgent care is open. Some patients report being told urgent care would only see patients after a certain time, while others encounter notices on the site or app suggesting different hours, including early-morning availability. In one instance, a patient was told urgent care would not see anyone until after 3:00 PM, which clashes with expectations of urgent-care accessibility and contributes to a sentiment that the service is gloriously convenient when it's open, but frustratingly unreliable when the doors seem to diverge from the advertised hours. The frustration is compounded by a report of being turned away when the facility appeared to be open, leaving patients to seek alternatives at times.

There are also pointed critiques regarding the environment and privacy. A reviewer mentions a front-desk setup with bulletproof glass that forces patients to shout out personal information, describing it as unprofessional and inefficient. This impression of a lack of privacy in the waiting or check-in area contrasts with the otherwise favorable comments about staff courtesy and competence, suggesting that the patient experience can hinge on one or two operational details that undermine confidence.

Nevertheless, even amid these criticisms, many reviewers reiterate high levels of satisfaction with the care and express strong intent to return. Phrases like "absolutely hands down the best urgent care I have been to," "the wait time was minimal," and "the provider was detailed and the treatment effective" recur across accounts. Some patients explicitly state that they would choose this location over others for urgent care in the future and even for primary care, underscoring a loyalty built on consistently positive interactions with the medical team and the overall quality of care provided.

In sum, Advocate South Holland Urgent Care presents as a facility that many patients trust for swift, compassionate, and competent urgent care. The strength lies in the staff's attentiveness, the efficiency of many visits, and the clear, thorough communication from clinicians. However, the experience is not uniformly flawless: occasional long waits, miscommunications about hours, and privacy concerns at the front desk surface in several reviews. Despite these tensions, the prevailing narrative is that the location largely succeeds in delivering timely medical attention, earning strong recommendations and a growing sense among patients that this site could feasibly become their go-to urgent care and, for some, their future primary care home.

Located in South Holland, Illinois, this neighborhood offers a convenient and diverse array of amenities for seniors. With multiple pharmacies within close proximity, accessing prescription medications is convenient. The area also boasts several parks for outdoor recreation and relaxation, as well as various places of worship for spiritual needs. A variety of dining options are available, ranging from fast food to sit-down restaurants. Access to multiple hospitals and medical facilities ensures quality healthcare services are easily accessible. For those who enjoy coffee or socializing at cafes, there are several options nearby. Additionally, transportation via Metra stations provides easy access to other areas for exploration or visiting loved ones. Overall, this neighborhood offers a blend of convenience, comfort, and community for seniors looking to settle down in South Holland.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.7 miles)

Parks

• Maicach Park (0.4 miles)
• Riverside Park (5.4 miles)
• Beech Park (6 miles)
• Wicker Memorial Park (7.2 miles)
• Briar Creek Park (7.3 miles)
• The Park (7.9 miles)

Places of Worship

• Christ Community Church (1.2 miles)
• St. Paul's Lutheran School (5.2 miles)
• Woodmar United Methodist Church (6 miles)
• Holy Name Of Mary Church (6.9 miles)
• Beth Eden Baptist Church (7 miles)
• Illiana Islamic Association (7.9 miles)

Restaurants

• Sonic Drive-In (2.1 miles)
• Chick-Fil-A (2.8 miles)
• Portillo's Hot Dogs (2.8 miles)
• Jack's (4.1 miles)
• Cilantro Cocina Mexicana (4.9 miles)
• Dillingers Drive-In (5.3 miles)
• Casa Del Mar Mexican Bar & Grill (5.3 miles)

Hospitals

• Ingalls Family Care Center (2.2 miles)
• Ingalls Memorial (3.1 miles)
• South Suburban Hospital (5.5 miles)
• Community Hospital (5.9 miles)
• Franciscan Physicians Hospital (6.2 miles)
• Franciscan Health Emergency Department Munster (6.3 miles)
• Franciscan Health Chicago Heights (6.9 miles)

Cafes

• Panera Bread (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (4.4 miles)
• Starbucks (7.1 miles)
• Starbucks (7.6 miles)
• Sip Coffee House (7.8 miles)

Physicians

• Family Christian Health Center (3.1 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (4.8 miles)
• United Pain Services (5.5 miles)
• Premier Oncology Hematology Associates (5.5 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (5.6 miles)
• North Point Orthopaedics (6.2 miles)
• Aunt Martha's Health Care (7 miles)

Transportation

• Metra (3.5 miles)
• Metra/Amtrak (4.4 miles)
• Metra - 107th Street (6.8 miles)
• Metra - Morgan Park / 115th Street (6.9 miles)