Healthcare Plus South Holland

Pros

• The staff are respectful, pleasant, and professional, making clients feel like family.
• Jazmine Zambrano is amazing, attentive, and genuinely cares for loved ones.
• JZ consistently provides exceptional care and excellent customer service.
• The team is friendly, helpful, and dedicated to addressing concerns with solutions.
• Lanya is welcoming and communicates clearly, making clients feel supported.
• Antoine Watts is an awesome, helpful person who assists in finding the best workers.
• The facility offers a positive, upbeat environment with attentive caregivers.

Cons

• The reviewer described the service as unprofessional and undependable and would not recommend the company to anyone, suggesting it should be reported.
• One reviewer claimed the caregivers were the worst ever and implied the facility could be shut down if a recording were shared.
• A reviewer stated that staff yelled for them to come back and chased them to their car after they dropped a wallet with about $50.
• There was a note simply reading "Theft," indicating a negative incident.

Review

This community is best suited for families seeking a warm, people-first care environment where staff treat residents like family and respond quickly to concerns. The overwhelming sentiment across reviews is that Healthcare Plus South Holland excels in creating a respectful, pleasant, and professional atmosphere, with caregivers and office staff who consistently go the extra mile. The standout tone is personal connection: families repeatedly describe caregivers who are attentive, cheerful, and genuinely committed to their loved ones' well-being. When a resident's care needs attentively align with a compassionate, high-touch approach, this community delivers peace of mind through visible, daily acts of kindness and proactive problem-solving.

Alternatives should be on the table for families prioritizing ironclad reliability and uniformity of care. A subset of experiences notes unprofessionalism, inconsistency, or no-shows, which signals that staffing gaps can occur and expectations around coverage may not always be met. There are mentions of incidents that feel outside the ideal care standard, including concerns about consistency and some reports of misconduct or mismanagement. For families with high-risk medical needs, complex schedules, or a strong preference for systematic, fail-safe coverage, exploring other options or asking pointed questions about caregiver continuity would be prudent before deciding.

The core strengths center on the people delivering care. Reviewers praise staff for being respectful, upbeat, and consistently willing to address questions with clear solutions. The care team's ability to communicate - keeping families in the loop, explaining care decisions, and showing genuine care for both residents and their relatives - creates a trustworthy cadence that many families rely on during uncertain moments. Front-desk and office staff are frequently singled out for exceptional service, with multiple caregivers and coordinators described as flexible, accommodating, and deeply engaged in making the care plan work. This combination of warmth and professional rigor stands out as the program's most durable asset.

Yet several reviews spotlight the main drawbacks that families should weigh. Instances of perceived unprofessional service, reliability slips, and caregiver scheduling gaps remind that consistency is not absolute. A few accounts describe situations where caregivers did not arrive as promised or where coverage was unclear, raising legitimate concerns about continuity of care. There are also troubling notes about personal-item mishandling or trust issues tied to specific incidents. Taken together, these signals are not universal, but they do underscore a reality: ongoing reliability and safeguarding against gaps should be explicitly verified during tours and in conversations with the management team.

Despite the hiccups, the positives often outweigh the negatives for families who place a premium on relationships and responsive communication. The strongest argument is the documented dedication of caregivers and clinicians who remember details about residents, advocate for them, and adjust plans as needs evolve. The sense of comfort that comes from knowing a trusted caregiver is frequently the difference between daily anxiety and steady rhythms. Where leadership has demonstrated changes and improvements grounded in feedback, the atmosphere has grown more consistent and client-centered, reinforcing the value of choosing a care partner willing to tune operations around family priorities.

For families wrestling with a decision, the practical takeaway is clear: Healthcare Plus South Holland excels when the goal is a caregiver-led, family-oriented environment with attentive, proactive staff. It pays to verify who would be the primary caregiver, how transitions between shifts are managed, and what safeguards are in place to prevent no-shows or coverage gaps. Tour the facility with questions about continuity of care, incident response, and escalation paths. If a predictable cadence of dependable care and a consistently seamless experience are non-negotiable, weigh alternatives as a backup plan while recognizing that the strongest endorsements come from those who have experienced the team's genuine compassion and daily commitment to delivering the best possible care.

The South Holland area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient place to live. With several parks within close proximity, such as Maicach Park and Riverside Park, residents can enjoy the outdoors and stay active. There are also numerous pharmacies, hospitals, and physicians offices nearby, providing easy access to healthcare services. Places of worship like Christ Community Church and Woodmar United Methodist Church offer spiritual support for residents looking to connect with their faith community. The area also boasts a selection of restaurants ranging from fast food options like Sonic Drive-In to sit-down establishments like Casa Del Mar Mexican Bar & Grill. Additionally, cafes like Panera Bread and Starbucks provide casual settings for socializing with friends over coffee or a meal. For transportation needs, Metra stations are conveniently located within a few miles for easy access to travel around the city or beyond. Overall, South Holland offers a well-rounded community that caters to the needs of senior residents seeking a vibrant and supportive environment.

Parks

• Maicach Park (0.4 miles)
• Riverside Park (5 miles)
• Beech Park (5.7 miles)
• Wicker Memorial Park (6.8 miles)
• Briar Creek Park (7.1 miles)
• The Park (7.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.8 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.3 miles)

Places of Worship

• Christ Community Church (1 miles)
• St. Paul's Lutheran School (4.9 miles)
• Woodmar United Methodist Church (5.6 miles)
• Holy Name Of Mary Church (7.1 miles)
• Beth Eden Baptist Church (7.1 miles)
• Illiana Islamic Association (7.6 miles)

Restaurants

• Sonic Drive-In (1.7 miles)
• Chick-Fil-A (3.1 miles)
• Portillo's Hot Dogs (3.1 miles)
• Jack's (3.8 miles)
• Casa Del Mar Mexican Bar & Grill (4.9 miles)
• Cilantro Cocina Mexicana (5.2 miles)
• Dillingers Drive-In (5.5 miles)

Hospitals

• Ingalls Family Care Center (1.9 miles)
• Ingalls Memorial (3.5 miles)
• Community Hospital (5.6 miles)
• South Suburban Hospital (5.9 miles)
• Franciscan Physicians Hospital (6 miles)
• Franciscan Health Emergency Department Munster (6 miles)
• Franciscan Health Chicago Heights (7 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.8 miles)
• Sip Coffee House (7.5 miles)
• Starbucks (7.5 miles)
• Starbucks (7.9 miles)
• Windmill Brewing (8.2 miles)

Physicians

• Family Christian Health Center (3.5 miles)
• Premier Oncology Hematology Associates (5.2 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (5.2 miles)
• United Pain Services (5.9 miles)
• North Point Orthopaedics (5.9 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (5.9 miles)
• Aunt Martha's Health Care (7.2 miles)

Transportation

• Metra (3.9 miles)
• Metra/Amtrak (4.7 miles)
• Metra - 107th Street (6.9 miles)
• Metra - Morgan Park / 115th Street (7.1 miles)