Healthcare Plus South Holland

Pros

• The staff are very professional and kind.
• The agency staff are nice, friendly, and very helpful.
• They follow up regularly with clients to ensure everything is going well.
• The staff greet with smiles, and the facilities are clean and inviting.
• They are respectful, pleasant, and professional, making families feel like one big family.
• Jasmine Zambrano is attentive, caring, and goes above and beyond.
• Jazmine Z. is amazing, flexible, and cares deeply for clients.
• JZ in the office is the best, delivering exceptional customer service.
• Antoine Watts is an awesome person who helps clients find the best workers.
• The environment is upbeat and professional, with staff who are helpful.
• The company is composed of consummate professionals and offers excellent service.
• Staff take the time to meet each client's needs and are truly caring.

Cons

• The service was unprofessional and undependable, and the reviewer would not recommend it to anyone and believes it should be reported.
• There was theft at the facility.
• Caregivers sometimes arrived inconsistently, with no call/no-show.
• A wallet containing about $50 was dropped and left behind, and staff yelled for the owner to return and chased them to their car.
• A payroll/paycheck issue left one reviewer dissatisfied and prevented a perfect rating.
• Some reviewers described the caregivers as the worst ever, implying severe quality concerns.

Review

Healthcare Plus South Holland is best suited for families seeking in-home elder-care that feels personal and hands-on, with a steady care team and a coordinative backbone guiding the arrangement. The strongest signal across reviews is a staff culture that is professional, genuinely kind, and deeply engaged with clients and their families. This agency shines for households that want more than casual caregiving, a collaborative partnership with clear lines of communication, regular check-ins, and a caregiver network that can grow flexible as needs shift. For seniors who prefer to stay at home but still require structured oversight, this provider offers a compelling blend of warmth and accountability. The message that comes through is practical: care that feels like a trusted, extended family, with office leaders who remember faces, names, and the evolving details of each case.

That said, this is not the right fit for every caregiving scenario. Families requiring absolute predictability and a fixed, guaranteed schedule may want to consider alternatives. Some reviews report inconsistent caregiver coverage, no-shows, and lapses in reliability that disrupt daily routines and stress family members who are already juggling many responsibilities. For loved ones needing constant, highly skilled medical supervision, such as complex wound care, intensive monitoring, or 24/7 nursing oversight, the more traditional pathways, including licensed home-health agencies with formal shift guarantees or a residential skilled-nursing facility, may provide the steadiness those situations demand. There are also isolated red flags about safety and accountability in a few reviews, including incidents that suggest a need for stronger safeguards over personal belongings. For families where those risks feel destabilizing, exploring other options or facilities with centralized staffing becomes a prudent step.

On balance, the advantages are anchored in people, process, and responsiveness. The strongest offsets to potential gaps come from a culture centered on care, with coordinators who keep lines open and problems moving toward concrete solutions. The front-line team is consistently praised for warmth, courtesy, and a willingness to go beyond the call of duty, with standout individuals like Jasmine Zambrano and JZ repeatedly described as exceptionally attentive, flexible, and genuinely invested in each client’s welfare. The environment, an upbeat, professional office, and a sense that the entire operation is aligned toward client well-being, translates into tangible peace of mind for families. When a care plan is well-communicated and promptly adjusted in response to concerns, the overall experience feels reliable, humane, and deeply reassuring.

However, the risk signals must be weighed seriously. A subset of reviews describe unprofessional service and undependability, including caregiver turnover and gaps in coverage that cannot be ignored. Instances of no-shows or inconsistent care can undermine a loved one’s safety and comfort, especially when medical or daily living needs are high. There are troubling notes about personal belongings and trust in some interactions, underscoring the necessity of rigorous policy around accountability and safeguards. While there is evidence of leadership changes and improvements in some accounts, the potential for disruption remains a real consideration. Families must approach with a plan that minimizes exposure to these gaps, clear agreements, backup arrangements, and an emphasis on continuity of caregivers.

To maximize success with Healthcare Plus South Holland, demand a clearly defined primary caregiver with an established schedule and a robust backup plan. Insist on a formal, written care plan that includes escalation steps, preferred contact methods, and scheduled weekly follow-ups. Prioritize clear expectations regarding visit frequency, no-show policies, and replacements, with explicit consequences for service lapses. Secure a dedicated care coordinator who can balance routine care with urgent needs, and request a monthly performance review that documents concerns and resolutions. Leverage the strengths of the standout team, particularly Jasmine Zambrano and JZ, by requesting ongoing liaison with those caregivers or equivalent senior staff, while ensuring that caregiver assignments remain stable rather than constantly rotating. Verify that background checks, training credentials, and safety protocols are current, and establish explicit terms around accountability for any issues involving personal belongings or safety incidents.

Ultimately, Healthcare Plus South Holland represents a practical, compassionate choice for families prioritizing a home-based care model backed by a responsive, people-first culture. It delivers strong value when a stable, empathetic care network is paired with active family participation in planning and oversight. The core caveat is reliability and continuity: without explicit safeguards and proactive management, the benefits can be undermined by caregiver turnover and scheduling gaps. When those elements are addressed, through clear contracts, dependable oversight, and engaged leadership, the provider can deliver a high level of support that keeps a loved one safe, comfortable, and connected at home. For households where indisputable consistency and intensive medical supervision are non-negotiable, exploring alternative agencies with proven track records or considering a facility with embedded, round-the-clock staffing remains a reasonable contingency.

The South Holland area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient place to live. With several parks within close proximity, such as Maicach Park and Riverside Park, residents can enjoy the outdoors and stay active. There are also numerous pharmacies, hospitals, and physicians offices nearby, providing easy access to healthcare services. Places of worship like Christ Community Church and Woodmar United Methodist Church offer spiritual support for residents looking to connect with their faith community. The area also boasts a selection of restaurants ranging from fast food options like Sonic Drive-In to sit-down establishments like Casa Del Mar Mexican Bar & Grill. Additionally, cafes like Panera Bread and Starbucks provide casual settings for socializing with friends over coffee or a meal. For transportation needs, Metra stations are conveniently located within a few miles for easy access to travel around the city or beyond. Overall, South Holland offers a well-rounded community that caters to the needs of senior residents seeking a vibrant and supportive environment.

Parks

• Maicach Park (0.4 miles)
• Riverside Park (5 miles)
• Beech Park (5.7 miles)
• Wicker Memorial Park (6.8 miles)
• Briar Creek Park (7.1 miles)
• The Park (7.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.8 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.3 miles)

Places of Worship

• Christ Community Church (1 miles)
• St. Paul's Lutheran School (4.9 miles)
• Woodmar United Methodist Church (5.6 miles)
• Holy Name Of Mary Church (7.1 miles)
• Beth Eden Baptist Church (7.1 miles)
• Illiana Islamic Association (7.6 miles)

Restaurants

• Sonic Drive-In (1.7 miles)
• Chick-Fil-A (3.1 miles)
• Portillo's Hot Dogs (3.1 miles)
• Jack's (3.8 miles)
• Casa Del Mar Mexican Bar & Grill (4.9 miles)
• Cilantro Cocina Mexicana (5.2 miles)
• Dillingers Drive-In (5.5 miles)

Hospitals

• Ingalls Family Care Center (1.9 miles)
• Ingalls Memorial (3.5 miles)
• Community Hospital (5.6 miles)
• South Suburban Hospital (5.9 miles)
• Franciscan Physicians Hospital (6 miles)
• Franciscan Health Emergency Department Munster (6 miles)
• Franciscan Health Chicago Heights (7 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.8 miles)
• Sip Coffee House (7.5 miles)
• Starbucks (7.5 miles)
• Starbucks (7.9 miles)
• Windmill Brewing (8.2 miles)

Physicians

• Family Christian Health Center (3.5 miles)
• Premier Oncology Hematology Associates (5.2 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (5.2 miles)
• United Pain Services (5.9 miles)
• North Point Orthopaedics (5.9 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (5.9 miles)
• Aunt Martha's Health Care (7.2 miles)

Transportation

• Metra (3.9 miles)
• Metra/Amtrak (4.7 miles)
• Metra - 107th Street (6.9 miles)
• Metra - Morgan Park / 115th Street (7.1 miles)