Healthcare Plus Team South Holland in South Holland,, IL

Pros

• They are respectful, pleasant, and professional, making clients feel like family.
• Healthcare Plus is exceptional and addresses concerns with thoughtful solutions.
• Jasmine Zambrano is attentive, well-mannered, and caring, giving families peace of mind.
• Jazmine Z. is amazing, cares for loved ones, and is flexible and accommodating.
• JZ is doing an amazing job taking care of clients' family members; she is caring and attentive.
• The staff are professional, helpful, and create an upbeat, welcoming environment.
• Antoine Watts is an awesome person who is very helpful and helps find the best workers.
• The facility has excellent customer service and a caring staff.
• Lanya is amazing, welcoming, and communicates well.
• The front desk staff are awesome; the service is exceptional.
• The caregivers are lovely and dedicated.
• The office is very professional and works well with clients in various situations.

Cons

• The service was unprofessional and undependable; it would not be recommended to anyone.
• Theft occurred at the facility.
• Caregivers have no-call/no-shows, making the service unreliable and not recommended.
• Staff dropped a wallet containing about $50 and left, then yelled for the customer to return and chased them to their car.
• The caregivers were the worst ever, and there is a recording that could lead to the facility's shutdown.

Review

Healthcare Plus Team South Holland is best suited for families that want a highly responsive, partner-like care experience. This community shines when a senior requires attentive coordination, frequent communication, and a warm, family-like atmosphere. The standout coordinators and front-desk team are repeatedly praised for making families feel seen and supported, with caregivers and office staff collectively creating a welcoming environment. For families who value a personal touch, clear accountability, and a sense that the team treats a loved one as more than a client, this option stands out.

That said, there are reasons to consider alternatives. If consistency and predictability in caregiver scheduling are non-negotiable, this option warrants careful verification. A few reviews point to unprofessionalism, unreliability, or erratic caregiver coverage - issues that can disrupt daily rhythms and trust. Additionally, there are troubling mentions of security or conduct concerns in isolated reports. Prospective families should approach with a plan: ask about caregiver matching, guaranteed shift coverage, backup personnel, and a transparent escalation path if a problem arises. In short, risk tolerance matters: for those who demand flawless reliability, due diligence and explicit guarantees are essential.

On the positive side, the core strengths are hard to overlook. Families repeatedly highlight proactive problem-solving and a solutions-oriented approach when concerns arise. The care coordinators - especially Jasmine Zambrano and JZ - emerge as the backbone of the experience, delivering attentive, respectful, and flexible service that calms anxious relatives and reassures them that a loved one is in capable hands. Front-desk and office staff are described as upbeat and genuinely engaged, contributing to a sense of partnership rather than a transactional relationship. The "family feel" and the emphasis on listening to concerns translate into tangible peace of mind for many families.

Yet the darker notes in the reviews cannot be ignored. A small but vocal subset reports unprofessional service, inconsistency, or no-show scenarios that undercut trust. There are also explicit warnings about other caregivers performing poorly and, in one case, a claim of theft, which raises legitimate questions about oversight, accountability, and risk management. These incidents underscore the importance of asking precise questions about caregiver continuity, supervisory checks, incident reporting, and how the leadership handles missteps. While some reviewers note management changes and improvements, prospective families should press for current QA processes, stable leadership, and documented guarantees before committing.

For decision-making, approach a visit with a concrete checklist. Request to meet the primary caregiver(s) and the care coordinator who would oversee the case, and review a written care plan with clear task assignments and escalation steps. Confirm scheduling logistics: who covers shifts, what happens if a caregiver is late or unavailable, and how back?ups are deployed. Probe incident reporting and response: how issues are logged, communicated, and resolved, and what metrics the team uses to measure reliability and satisfaction. Inquire about billing, payroll, and staff training to ensure financial and quality controls are solid. Finally, insist on a trial period with defined milestones, so any concerns can be surfaced and addressed without long-term commitments.

In summary, Healthcare Plus Team South Holland offers a compelling, hands-on care partnership characterized by compassionate coordinators, responsive problem-solving, and a welcoming, family-oriented culture. It is a particularly strong fit for families who prioritize personal connection, visible accountability, and proactive communication above all. However, for those whose tolerance for caregiver variability, scheduling gaps, or isolated conduct concerns is low, alternatives may be worth exploring. A deliberate site visit paired with a rigorous questions-and-guarantees session will reveal whether the current team can deliver consistent, reliable care day in and day out, or if another option better matches the risk profile and expectations of the family.

Parks

• Maicach Park (0.3 miles)
• Riverside Park (5.2 miles)
• Beech Park (5.8 miles)
• Wicker Memorial Park (7 miles)
• Briar Creek Park (7.2 miles)
• The Park (7.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.5 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.5 miles)

Places of Worship

• Christ Community Church (1 miles)
• St. Paul's Lutheran School (5.1 miles)
• Woodmar United Methodist Church (5.8 miles)
• Holy Name Of Mary Church (7 miles)
• Beth Eden Baptist Church (7.1 miles)
• Illiana Islamic Association (7.8 miles)

Restaurants

• Sonic Drive-In (1.9 miles)
• Chick-Fil-A (2.8 miles)
• Portillo's Hot Dogs (2.8 miles)
• Jack's (3.9 miles)
• Cilantro Cocina Mexicana (5 miles)
• Casa Del Mar Mexican Bar & Grill (5.1 miles)
• Taco Bell (5.3 miles)

Hospitals

• Ingalls Family Care Center (2.1 miles)
• Ingalls Memorial (3.3 miles)
• South Suburban Hospital (5.6 miles)
• Community Hospital (5.7 miles)
• Franciscan Physicians Hospital (6.1 miles)
• Franciscan Health Emergency Department Munster (6.1 miles)
• Franciscan Health Chicago Heights (6.9 miles)

Cafes

• Panera Bread (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (4.5 miles)
• Starbucks (7.3 miles)
• Starbucks (7.6 miles)
• Sip Coffee House (7.6 miles)
• Windmill Brewing (8.2 miles)

Physicians

• Family Christian Health Center (3.3 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (4.9 miles)
• Premier Oncology Hematology Associates (5.3 miles)
• United Pain Services (5.6 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (5.7 miles)
• North Point Orthopaedics (6 miles)
• Aunt Martha's Health Care (7 miles)

Transportation

• Metra (3.6 miles)
• Metra/Amtrak (4.5 miles)
• Metra - 107th Street (6.9 miles)
• Metra - Morgan Park / 115th Street (7.1 miles)