10 North Gilbert Street, South, IL 60177
For more information about senior living options: (844) 490-3973
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The complex is clean, and the senior apartments are really nice. Fox River Crossing looked really nice, and the price was decent.
The exterior design is unattractive, described as a Frankenstein's monster of colors and materials that lacks visual harmony. The building's fa?ade is criticized as a failed aesthetic for a prominent downtown site by the river. Ludwig Management is called a ruthless slumlord that underpays staff and mistreats tenants. Tenants report ongoing maintenance failures, including ineffective air conditioning requiring multiple replacements. The garage door freezes in winter, hindering resident access. The garbage area in the garage is filthy and pickups are inconsistent. The front entry door has been broken for months, allowing unauthorized access. The property is extremely noisy due to trains, sirens, and highway traffic. Listings on apartment sites are accused of being misleading or not updated with actual availability.The collection of impressions about Fox River Crossing in downtown Elgin paints a striking contrast between the building's prominent riverside location and the lived reality inside and around it. One reviewer lashes out at the exterior, calling the facade "fugly" and likening the color and material choices to a Frankenstein's monster - an ill-fitting mashup that seems incongruent with a major intersection and the riverfront setting. The sense voiced is that the planning and approval process failed to deliver any meaningful visual harmony or respect for the area, resulting in a building that many drivers cringingly notice as they pass by rather than admire.
Beyond the exterior, the comments about living conditions inside are consistently negative. A recurring theme is instability and poor responsiveness from the management group - Ludwig Management - described by multiple reviewers as "slumlords." They complain not only about high staff turnover (a third person in the office if they can find one; a second maintenance man if they can find one halfway decent) but also about the low compensation that drives churn rather than quality service. These staffing patterns, in turn, appear to ripple outward into daily operations and maintenance, leaving residents feeling neglected and unheard.
Maintenance problems are a frequent source of frustration. Several tenants describe air conditioning that never works properly - despite multiple replacements - paired with a garage door that consistently freezes in the winter. The physical infrastructure issues extend to the garage itself, where a dirty garbage area and irregular Friday pickups contribute to ongoing cleanliness concerns. A related complaint is the proximity to a downtown environment that can feel unsafe or unsettled, with a "homeless camp" nearby and fears about unauthorized people leveraging the garage/elevator access to reach the apartments. Noise adds another layer of strain: frequent train traffic, police, ambulance, and fire vehicle sirens at all hours, compounded by being located on a six-lane State Street highway, lead to sleep disturbances and constant background noise.
The handling of leases, deposits, and move-out processing emerges as another sore point, reinforcing a broader perception of an impersonal and adversarial rental experience. Posts describe a disconnect between what's posted publicly about availability and what's actually available, with exhortations to remove postings if nothing is imminent. There are clear accusations of misleading representations about units and pricing, including an instance where a quoted rent changed from 850 to 950 after an application, signaling potential bait-and-switch concerns. When issues arise, the communication is described as reactive rather than proactive: weeks can pass with no returned voicemails, and office hours are narrowly restricted (usually 9-3), further hindering prospective tenants or families trying to coordinate a visit or discuss concerns. A particularly troubling narrative centers on a dispute over a security deposit after a tenant's death - despite a lease clearly stating the amount, the company allegedly contested the refund, layering grief with legalistic posthumous wrangling and adding a painful burden on the family.
In the midst of these negative experiences, a few voices acknowledge occasional positives, offering a more nuanced take. One reviewer simply notes that it can be clean and that the apartments may be "really nice" for seniors, implying some individual units or sections could offer a decent living space. Another voice mentions a sentiment of empathy about soldiers and support, hinting at broader social expectations for care and community, though this particular thread sits awkwardly against the prevailing criticisms. A separate note reflects that some prospective renters initially saw promise in the area - particularly the three-bedroom or two-bedroom options and the price point - before the realities of communication, availability, and ongoing maintenance dampened enthusiasm.
Taken together, the reviews form a picture of a building that garners attention primarily for its location and its bold exterior, but struggles with interior quality, maintenance responsiveness, and customer service. The management company's reputation for turnover, perceived indifference to residents, and disputes over deposits amplify concerns about value and safety. For current or prospective tenants - especially seniors and their families - the prevailing sentiment is that the day-to-day experience does not live up to the property's potential or its promised promotions. In short, the consensus suggests significant, persistent hurdles in both management practices and on-site living conditions, with only isolated acknowledgments of possible strengths in terms of cleanliness or senior-friendly aspects.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (20 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.River Crossing is an exceptional assisted living community located in the heart of South, IL. With a focus on providing the utmost comfort and care to our residents, we offer a variety of amenities and services to meet their unique needs.
At River Crossing, we understand the importance of staying connected in today's digital world. That's why we provide telephone and Wi-Fi/high-speed internet access throughout our community, ensuring that our residents can easily communicate with loved ones and stay connected to the outside world.
We also prioritize the nutritional wellbeing of our residents by offering meal preparation and service. Our experienced culinary team takes into account any special dietary restrictions or preferences, ensuring that every meal is delicious, nutritious, and tailored to meet individual needs.
Medication management is another crucial aspect of our care services. Our highly trained staff works closely with each resident to ensure that medications are taken as prescribed and at the appropriate times. This attention to detail helps promote optimal health and wellness among our residents.
In addition to these essential services, River Crossing boasts a convenient location surrounded by various amenities. For those who enjoy exploring their surroundings, there are cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals all within close proximity.
At River Crossing in South, IL, we strive to provide a warm and inviting environment where residents can thrive with dignity and independence. Our dedicated staff is committed to creating a safe and supportive community where every individual feels valued and cared for.
This part of South, Illinois offers a variety of amenities and services that cater to the needs of seniors. With several physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare services. The area also boasts a selection of parks for leisurely walks or relaxation in nature. In terms of dining options, there are various restaurants nearby offering a range of cuisines. Additionally, cafes provide a pleasant setting for socializing or enjoying a cup of coffee. For those looking for spiritual fulfillment, there are several places of worship in the vicinity. Transportation options such as Metra stations make it convenient for seniors to travel within the area or to nearby locations. Overall, this part of South, Illinois offers a well-rounded environment suitable for senior living with its healthcare facilities, recreational opportunities, dining options, and accessibility to transportation.
River Crossing is located at 10 North Gilbert Street, South, IL 60177 in Kane County, Illinois
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