Synergy HomeCare - Schaumburg

Pros

• The Synergy team is compassionate, knowledgeable, and professional.
• They consistently go the extra mile to meet clients' needs and budgets.
• Sarah Moore is praised for providing peace of mind and exceptional care for seniors.
• The caregivers deliver reliable daily assistance, companionship, and respect for dignity.
• Paul and the leadership are described as honest, caring, and dedicated to high-quality home care.
• Clients report that Synergy's care makes difficult times easier and more comfortable.
• The agency offers flexible scheduling and a responsive 24-hour hotline, which families appreciate.
• Families view Synergy HomeCare as a trusted extension to their own families.

Cons

• One reviewer described that Synergy sent four caretakers in a single month, including one who refused to wear a mask and claimed COVID is a hoax.
• Another reviewer alleged that a caregiver was under the influence of a substance and acted oddly during a visit.
• A reviewer recounted that a caregiver was unresponsive to the life-alert system, and paramedics almost had to break the door down.
• A reviewer expressed strong dissatisfaction after a negative experience, warning other families not to go through what they experienced.
• A reviewer claimed they were not paid for miles driven to transport the patient, leaving them disappointed and seeking resolution with Paul.

Review

Synergy HomeCare Schaumburg is best suited for families who want to keep a loved one living at home while receiving reliable, relationship-driven support. The service excels when daily living assistance is paired with companionship, reminders, and practical help with errands, meals, transportation, and light housekeeping. It also suits seniors navigating early-stage dementia or those transitioning from hospital stays, where steady, warm interactions and a flexible schedule can make a critical difference. Families on tight budgets or with shifting needs will find the program's willingness to tailor hours and coordinate with resources a real advantage.

Those who should consider alternatives include families with heavy medical complexity requiring around-the-clock skilled nursing or continuous clinical oversight. The landscape here is home care first, with strong caregiver support, not a licensed nursing model. For buyers seeking a spotless, unblemished track record across many years or zero caregiver turnover, the mix of experiences in the Schaumburg reviews warrants caution. While most families report outstanding care, at least one negative experience underscores the importance of rigorous onboarding, ongoing supervision, and clear substitution policies.

The core strengths are unmistakable. A leadership team that emphasizes compassionate, capable care is repeatedly cited, with strong communication pipelines to families. The ability to match caregivers to specific needs - personality, language, and routines - comes through in stories of caregivers who accompany clients on meals, shopping, appointments, and outings, and who become trusted companions. Families consistently praise the responsiveness of supervisors and coordinators, the willingness to work within budgets, and the support in navigating insurance or service gaps. The 24-hour hotline and a culture of accountability further reinforce confidence that help is available when concerns arise.

Yet, the record includes meaningful caveats. A high-profile negative review describes multiple caregiver visits over a short window that failed to meet safety and behavioral expectations, culminating in a life-threatening incident amid care. Another caregiver-focused concern notes compensation disputes, suggesting room for clearer policy communication and tighter management controls. Such reports do not erase the overall positive sentiment, but they do illuminate real risks inherent in any home-care model: caregiver fit, supervision, and continuity can swing outcomes. Families should enter with eyes open about the potential for mismatches and the need for proactive oversight.

Those entries, however, do not negate the practical offset of Synergy's advantages. The strongest mitigation is the hands-on approach of the owner and director - an emphasis on careful screening, ongoing training, and a transparent, responsive culture that treats care as a partnership with families. The ability to customize schedules, respond quickly to changing needs, and coordinate with insurance or assistance programs makes the service a durable option for staying at home as needs evolve. A practical posture - explicit care plans, regular updates, and a clearly defined caregiver substitution policy - greatly reduces risk and preserves continuity of the relationship between client and caregiver.

For families weighing a decision, the recommendation is clear: pursue Synergy when the priority is flexible, compassionate home care with a strong emphasis on communication and caregiver matching. Begin with a thorough needs assessment and request a dedicated coordinator, ideally with a proven track record in dementia or post-acute support. Insist on a trial period and a documented care plan, plus a defined process for caregiver changes if chemistry or performance isn't a fit. Verify references and ask to meet potential caregivers or profiles in advance. If the requirement leans more toward clinical nursing oversight, or if absolute universal consistency is non-negotiable, explore additional licensed home health or a traditional assisted living option. Synergy stands out for warmth, adaptability, and family partnership - worth pursuing with clear guardrails to maximize benefit.

This part of Schaumburg, Illinois offers a convenient and diverse range of amenities that may be appealing to seniors looking for a comfortable and active lifestyle. With multiple pharmacies nearby, access to healthcare is readily available. There are also various places of worship for spiritual fulfillment, a variety of restaurants catering to different tastes, parks for outdoor recreation and relaxation, hospitals for medical needs, theaters for entertainment, physicians' offices for healthcare services, cafes for socializing over coffee or light meals, and transportation options such as Metra stations for easy travel. The abundance of resources in this area can provide seniors with the necessary support and convenience to enhance their quality of life.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.7 miles)

Places of Worship

• St Hubert Church (0.5 miles)
• Calvary Community Church (3.3 miles)
• Willow Creek Community Church (4 miles)
• St Thomas Of Villanova (6 miles)

Restaurants

• Portillo's Hot Dogs (1.1 miles)
• Chick-Fil-A (1.5 miles)
• McDonald's (1.5 miles)
• Wildfire (2 miles)
• Hooters (2.3 miles)
• Kura Revolving Sushi Bar (2.3 miles)
• Stonewood Alehouse (2.5 miles)

Parks

• Fabbrini Park (1.5 miles)
• Abrahamsen Park (1.8 miles)
• Sheffield Park (2.2 miles)
• Olympic Park (3 miles)
• Ned Brown Preserve (3.1 miles)
• Goose Lake Park (5.4 miles)
• Bartlett Park (6.2 miles)

Hospitals

• Ascension Alexian Brothers - Behavioral Health Hospital (2.7 miles)
• Alexian Brothers Women and Children's Hospital (2.8 miles)
• St Alexius Medical Center (3 miles)
• NCH Northwest Community Hospital (5 miles)

Theaters

• AMC Streets of Woodfield 20 (2.7 miles)
• AMC South Barrington 24 (3.6 miles)
• Addison Cinema Addison, Il (7.6 miles)

Physicians

• Alexian Doctors Building 2 (2.9 miles)
• Arlington Eye Physicians (4.6 miles)
• Barrington Orthopedics (7.6 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (5.3 miles)
• Starbucks (6.3 miles)
• Starbucks (7 miles)
• Starbucks (7.5 miles)
• Starbucks (7.7 miles)
• Cafe Zupas (8 miles)

Transportation

• Metra (4.3 miles)
• Metra (5.2 miles)