Peak Professional Services Inc

Pros

• Peak Medical Home Care is a trusted in-home care provider in the Rockford/Stateline community.
• The Peak team is dedicated, reliable, and compassionate, offering families support to keep loved ones safe and comfortable at home.
• Alicia is a caregiver who consistently goes the extra mile to assist clients.
• Ashley and Misty are effective at hiring and training qualified, caring caregivers.
• Lakennya Montriel is described as capable, efficient, with a good bedside manner, and encouraging.
• The caregivers are well trained.
• The office staff and leadership are supportive and go above and beyond for clients.
• Michelle Zeisler, Peak's territory manager, is professional, helpful, and responsive, coordinating care on short notice.
• Peak is a family-owned business that puts clients' needs first and treats families like their own.
• Many clients would recommend Peak Medical Home Care to friends and family.

Cons

• The reviewers claim the company uses friends, family, and employees to post 5-star reviews to boost ratings, implying the business is money-driven.
• They say Mona is rude.
• They claim Peak makes promises that are not kept.
• They describe the service as expensive for the value received.
• They report unprofessional caregivers with little experience, who often arrive late or do not show up.
• They allege a caregiver vaped in the home near someone on oxygen, endangering them.
• They allege theft by caregivers brought to the home.
• They describe the company as disorganized with poor communication.

Review

Peak Medical Home Care in the Rockford/Stateline area has earned a notable reputation for offering in-home care with a strong sense of dedication, reliability, and compassion. Across many reviews, families describe a team that strives to keep loved ones safe and comfortable at home, often highlighting professionalism that feels grounded in a family-owned ethos. The company is frequently praised for the way it coordinates care, responds to needs, and maintains a presence that feels supportive during difficult times. The overall impression from many clients is that Peak stands out for its genuine commitment to well-being and a fostered sense of trust between caregivers, office staff, and families.

Several reviewers center their appreciation on individual caregivers who made meaningful, practical differences. Alicia is singled out for stepping in during a time of struggle with setting up a network, going the extra mile, and demonstrating a willingness to bear personal burdens to help the family. The appreciation extends to the office team as well, with Ashley and Misty repeatedly recognized for their work in hiring and training caregivers who truly care. Lakennya Montriel earns high marks for stepping into demanding situations, handling tasks with diligence, and maintaining a warm bedside manner even after initially appearing as a challenging substitute. Reviewers describe Lakennya as efficient, encouraging, and consistently geared toward finding ways to be helpful, underscoring a culture of caregivers who attend to both practical tasks and emotional presence.

The sentiment around training and staff quality is largely positive. Phrases like "The caregivers are well trained!" recur, conveying confidence in the preparation and ongoing professionalism of Peak's team. Several accounts emphasize competence, patience, and the ability of caregivers to adapt to clients' needs, reinforcing a narrative that Peak prioritizes skilled, compassionate care with staff who are capable of handling complex home-care situations. In particular, the presence of strong leadership and boundary-setting from office leaders is noted by families who feel that the team is aligned behind a common goal: delivering consistent, respectful care that respects the dignity and preferences of clients.

Not all reviews align with the overwhelmingly positive tone, however. A segment of feedback questions the integrity of online ratings and expresses concerns about money and promises that were not kept. One reviewer explicitly cautions readers about fake reviews and a rude interaction with a particular office representative, urging others to do their homework and not rely solely on online ratings. Such voices advocate for due diligence and independent verification, noting experiences that reveal disorganization, variable communication, and dissatisfaction with the perceived value. While these comments reflect a minority view within the collection, they underscore the reality that experiences can diverge significantly.

On the other side of the spectrum, several families recount "nothing but great experiences." Specific mentions of Sarah H. pointing families in the right direction, and Ashley offering reassurance during tough times, create a sense of a supportive network that stabilizes a challenging transition for families and patients alike. The broader message is that Peak can be a lifeline - offering a clear path forward, a cooperative approach to care, and a facility that remains a resource even as situations evolve. Across these positive narratives, the staff's attentiveness and the perception of a caring, responsive culture come through as defining features.

Yet there are sharply negative notes as well. Some families report significant lapses in reliability, with caregivers vaping in the home around oxygen, missed or late visits, and insufficient communication about schedules and changes. Several reviews describe a pattern of disorganization and inconsistent coverage, which creates real risk and distress for families relying on in-home care. In one particularly strong critique, the caller emphasizes endangerment of a vulnerable person and questions the appropriateness of continuing services under such conditions. These accounts illustrate what can happen when staffing pressures collide with the high-stakes realities of in-home care.

Amidst the spectrum of experiences, several reviews highlight how office staff and leadership can shape the overall experience. Praise is directed toward individuals like Heather B., Corinna, Lori, and Janet, who are described as practitioners of solid leadership, dependable support, and practical problem-solving. The presence of a proactive, organized administrative team - exemplified by figures like Stephanie - emerges as a key element that families repeatedly point to as making a meaningful difference. The sense that Peak is a family-owned and -operated business where staff care for clients and their families as part of a trusted network is a recurring thread that comes through in many testimonials.

The collection of reviews also touches on specific life contexts where Peak has shown adaptability. One account notes support for a pregnant client, with staff arranging a suitable client match that minimized heavy lifting and aligned with the client's needs and preferences. Other stories celebrate the company's responsiveness during abrupt changes, where territory managers and office staff worked to adjust times and services to meet evolving family needs. Taken together, these anecdotes reveal a company that, when aligned with its teams and processes, can deliver highly personalized, proactive care that families value deeply.

Overall, the body of feedback paints Peak Medical Home Care as a company capable of delivering compassionate, professional in-home care with a strong sense of community and family-like support. Many clients speak warmly of individual caregivers, coordinators, and leaders who make meaningful differences in daily life and during crises. At the same time, the more critical notes serve as a reminder that in-home care can be highly sensitive to staffing consistency, communication, and adherence to safety standards. For anyone considering Peak, a thoughtful conversation about caregiver availability, training specifics, communication expectations, and a clear plan for escalation can help ensure alignment with the family's needs and goals.

Physicians

• Ignacio Dr - Ignacio Omengan Omengan MD (0 miles)
• Dr Jamil Hussian M.D. (0.1 miles)
• Medlux Rehabilitation & Wellness (0.1 miles)
• OSF Medical Group - Obstetrics & Gynecology (0.2 miles)
• Osf Specialty Clinic-Guilford Square (0.3 miles)
• Rosecrance Health Network (0.5 miles)
• Reproductive Health & Fertility Center (0.6 miles)

Restaurants

• Shogun Japanese Restaurant (0.1 miles)
• Portillo's Hot Dogs (0.3 miles)
• Old Chicago (0.3 miles)
• Chili's Grill & Bar (0.4 miles)
• Culver's (0.5 miles)
• Dos Reales Mexican Restaurant (0.5 miles)
• Noodles & Company (0.5 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1 miles)
• Starbucks (1.4 miles)
• Eggsclusive Cafe (1.9 miles)
• Starbucks (2.5 miles)
• Starbucks (2.7 miles)

Hospitals

• OSF Saint Anthony Medical Center (0.5 miles)
• DaVita Churchview Dialysis (1.1 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Meijer Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)

Parks

• Midway Village Park and Walking Path (1 miles)