Petersen Health Care in Peoria, IL

Pros

• The nurses and CNAs at Pleasantview Nursing Home in Morrison, IL are amazing, treating residents like family and ensuring they are well cared for.
• The Petersen Health family has been great for families, with unbelievable care in multiple facilities and staff who are friendly and attentive, treating residents like family.
• The staff go above and beyond for residents and their families, showing genuine care.
• Visitors describe the facility as fantastic, with food that is usually very tasty.
• Former employees describe the company as among the best they've worked for, noting fair treatment by administration.
• The new administrative structure is making positive progress for clients and staff.

Cons

• Petersen Healthcare is described as the worst, accused of stealing a resident's money and failing to answer calls about it.
• The new administration is said not to owe the debt and to have provided contact information that misleads families.
• Bankruptcy is welcomed by some as overdue, with claims the company was shady and involved in a payroll scam.
• The Cornerstone administrator is called rude and unjust, with a dramatic drop in census and a stale, unprofessional environment.
• The Enfield location is depicted as condemned, with staff allegedly terrible to residents, denying food and bathroom access, and underpaid/underqualified.
• A workplace safety issue was allegedly suppressed by a supervisor, with terrible care standards and high prices.
• The south Elgin location allegedly has horrible food and a disgusting interior, despite friendly staff.
• The company is accused of not paying employees on time and of withholding incentives and referral bonuses.
• Corporate retaliation against employees and a perceived lack of care for staff and residents are alleged.
• CNAs' pay is claimed to have been dropped due to new PTO laws.
• The accounting is described as flawed, with overcharges and posting mistakes.
• Vendors report not being paid on time and experiencing poor communication.

Review

This Petersen Health Care community is best suited for families that must stretch a limited budget and are prepared to take a hands-on, proactive role in both care and finances. The brand presents as a networked option, but the reality from families and employees is that strong oversight, frequent follow-up, and meticulous billing checks are non-negotiable. Prospective residents should expect to be involved in monitoring care plans, patient safety, and even the facility's financial transactions to ensure that services delivered align with charges assessed.

Those who should consider alternatives are families seeking consistent governance, transparent billing, and steady, high-quality staffing. The most persistent concerns across multiple facilities within the Petersen portfolio include questionable financial practices, reports of bankruptcy and debt disputes, and a pattern of understaffing coupled with variable quality of care. Grim anecdotes about administration turnover, unresponsive corporate channels, and safety lapses raise red flags for anyone prioritizing predictability and accountability. For families managing complex medical needs or hoping for a reliably calm caregiver environment, other providers with clearer governance should be researching first.

On the surface, the strongest positives lie with the caregiving staff in several locations where residents and families describe friendly, attentive interactions and genuine warmth from nurses and aides. When care staff are present and engaged, residents can enjoy meaningful activities, meals that are described as pleasant, and moments of personal connection. The caveat is that these moments appear to hinge on individual shifts and location, not on a consistent, system-wide standard. The same reports that praise compassionate caregivers are often paired with warnings about inconsistent administration, communication gaps, and episodic lapses in safety and daily operations.

The dominant cons - especially around administration and finances - tend to overwhelm the perceived strengths. Families report difficulty contacting the right person, even after promises of resolution, and multiple posts allege improper billing, delayed payments, or disputes over long-term care insurance and Medicare billing. Several reviews imply corporate control can eclipse resident welfare, with accusations of cost-cutting at the expense of staffing, safety, and quality control. Safety concerns, such as reports of unsafe equipment, inadequate maintenance, and undertrained personnel, appear repeatedly in the narratives, undermining confidence in a facility that must routinely handle complex medical needs. The combination of potential debt exposure, inconsistent leadership, and mixed care quality creates a high-risk impression for families prioritizing stability.

In concrete terms, families facing this option should enter with a disciplined plan: demand a transparent, line-by-line billing review; request current staffing ratios and turnover data; insist on viewing up-to-date care plans and MAR logs; and verify licensure and recent state inspections for the specific location under consideration. Engage the administrator early, document every concern, and set clear expectations for response times. Before committing, visit for multiple sessions at different times of day, talk privately with direct caregivers, and corroborate the experience with independent health-care advocates or the state ombudsman if available. Consider alternative providers with stronger governance signals, steadier fundraising and operations, and a track record of consistent care.

Bottom line: Petersen Health Care in Peoria and its related facilities present a highly uneven value proposition. The potential for genuine, compassionate day-to-day care exists, but it is not reliably supported by consistent administration, transparent billing, or robust safety practices. For families who can tolerate ambiguity, demand aggressive oversight, and compare options against more stable providers, it may be worth a closer look. For anyone prioritizing predictable governance, clear financial practices, and dependable staffing, alternatives are strongly advised. This is a choice where diligence, vigilance, and a willingness to challenge the system will determine whether the care meets expectations or exposes a loved one to repeated disappointments.

This part of Peoria, Illinois, offers a convenient location with a variety of amenities nearby. There are several reputable physicians and hospitals within a short distance, ensuring easy access to medical care. Additionally, there are pharmacies for medication needs and cafes for socializing or enjoying a cup of coffee. Residents can also find a selection of restaurants for dining out, as well as places of worship for spiritual fulfillment. The presence of theaters provides entertainment options, while the close proximity to major chains like Walgreens and CVS ensures accessibility to everyday necessities. Overall, this area combines convenience and comfort, making it a suitable choice for senior living.

Physicians

• Rashid Putman Plastic Surgery (0.2 miles)
• Women's Health Institute (0.3 miles)
• Anesthesia Specialties Alliance (0.3 miles)
• Dr Alan A Debord, MD (0.3 miles)
• Associated Surgical Group SC (0.4 miles)
• Putman Harrison MD (0.4 miles)
• Murthy Shantha (0.6 miles)

Restaurants

• Industry Brewing (0.3 miles)
• Fox Pub and Cafe (0.4 miles)
• Avanti's Italian Restaurant - North Peoria (0.7 miles)
• Jimmy John's (0.7 miles)
• McDonald's (0.8 miles)
• Taco Bell (0.9 miles)
• Hardee's (0.9 miles)

Hospitals

• Orland Park Dental Program (0.5 miles)
• Proctor Hospital (2 miles)
• UnityPoint Health - Proctor (2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Enloe Drugs (1.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Schnucks (2.4 miles)
• Schnucks (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Panera Bread (1.1 miles)
• The Spot Coffee (1.9 miles)
• Starbucks (2.4 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.2 miles)

Places of Worship

• Vineyard Church-Peoria (1.6 miles)
• Church Of The Brethren-Peoria (2.5 miles)
• Northwoods Community Church (2.8 miles)

Theaters

• GQT Willow Knolls 14 (2.5 miles)