Petersen Health Care

Pros

• The nurses and CNAs at Pleasantview Nursing Home in Morrison, IL are amazing; they treat residents like family and ensure they are well cared for.
• The Pleasantview staff are described as amazing and attentive, making residents feel like family.
• The Petersen Health family is described as great by families, with unbelievable care at two facilities and staff who are friendly and attentive, treating residents like family.
• The new administrative structure is making positive progress for clients and staff.
• The staff goes above and beyond for residents and their families; they truly care.
• The reviewer's mother is happy and treated well by staff; she enjoys cookies, has nails painted, and cupcakes at parties.
• North Aurora Center is described by a former employee as the best company they've worked for, with fair treatment and management that treats employees as real people.

Cons

• They describe Petersen Healthcare as the worst and claim it owes their grandmother $8,290.71 while refusing to answer phone calls.
• They allege the old Petersen administration stole money from a resident.
• They say the Enfield location was condemned and staff were terrible to residents, refusing food and bathroom use.
• They accuse Nate Gray of blocking a report of a workplace accident/patient safety issue and being disrespectful.
• They call the south Elgin location "beyond horrible," noting good staff but horrible food and an absolutely disgusting interior.
• They claim the company is bankrupt and accuse it of shady payroll practices and scams.
• They contend most negative reviews come from terminated or lazy ex-employees and doubt their validity.
• They describe Petersen as the worst company to work for, citing unpaid incentives, delayed referral bonuses, and poor treatment of employees.
• They say corporate management is hard to reach and often ignores calls, with alleged retaliation against employees.
• They report being misled about billing long-term care insurance after a resident died and difficulty getting it sorted.
• They state vendors are not paid on time and communications are routinely ignored.
• They criticize public-health conditions at Royal Oaks in Kewanee (no soap, no hot water, heaters on the floor, and unsafe conditions).
• They claim the new administration reduced census and created a stale, impersonal environment.

Review

Across Illinois, Petersen Healthcare elicits a spectrum of opinions from residents, families, and employees, with experiences that range from praise for caring staff to sharp condemnation of management, billing practices, and overall governance. The most consistent thread tying many comments together is a sense of frustration: a mix of unpaid debts, broken communication, questionable billing, and a corporate atmosphere that some feel prioritizes the bottom line over residents and workers.

A prominent grievance centers on money and debt, particularly involving a grandmother who lived at Aspen in Silvis. Reviewers allege that Petersen owes her thousands of dollars and that attempts to reach the facility by phone go unanswered. The frustration intensifies when the person feels the old administration was acting improperly with her finances and the notice they sent included contact details for a new company instead of a direct path to resolve the older debt. Alongside this, there are broader complaints about insurance billing and misapplied payments, with several accounts accusing the company of overcharging or failing to pay invoices promptly. Some reviewers declare bankruptcy as long overdue for the organization, framing it as a necessary correction after what they describe as shady payroll practices and a lack of accountability at higher levels.

Care quality and safety are recurrent themes, with particular focus on specific locations and instances of neglect or substandard conditions. One account describes an Enfield facility that would need condemnation and notes that staff were abusive and resistant to basic needs like food and bathroom access, reflecting deep concerns about resident welfare. At Royal Oaks in Kewanee, public health oversight is said to have found severe deficiencies such as no soap for residents, lack of hot water for baths, and even heaters that were unsafe or poorly installed. Another reviewer reports a South Elgin location where the staff are described as kind and professional, but the interior and food quality are cited as unacceptable. In Morrison, Pleasantview Nursing Home is praised by some for staff who are "amazing" and treat residents like family, while others describe a broader world where the overall facility environment has degraded, with negative sentiment about the care atmosphere and leadership.

The employee experience under Petersen Healthcare appears as a polarized landscape. Several reviews allege chronic underpayment, missing incentive checks, postponed bonuses, and delayed referral payments, painting a picture of a corporate culture that drains morale and finances. One account claims a harsh, uncooperative corporate office, where attempts to report safety concerns or workplace issues were met with stonewalling or retaliation. Other posts describe a toxic work environment with praise for managers who allegedly support staff and residents, and more balanced statements noting good leadership and care at certain locations. Some people who worked at Petersen Health Care recount a positive transformation after changes in administration or within particular facilities, including improved treatment by administration and a sense of fairness that they had not found elsewhere.

Locations across the network show a mixture of praise and critique. In Peoria Heights, Cornerstone is described by some as having a rude and unjust administrator, with the census at the facility supposedly dropping after a new administration took over. By contrast, other reviewers at various sites - such as Pittsfield or North Aurora - report satisfying experiences with coworkers, supportive administrators, and a sense of community and professional respect. Family members who visited or spoke with residents in Morrison, Silvis, and other towns recalled moments of warmth, cookies, nail-painting, and celebrations, alongside concerns about cleanliness, food quality, and staffing levels. The narrative across sites is not uniform: some residents clearly feel well cared for and warmly treated, while others feel neglected, unsafe, or financially taken advantage of.

In this mixed landscape, several reviews emphasize personal loyalty to certain staff or facilities. The nurses and CNAs at Pleasantview in Morrison are singled out as particularly capable and caring, and a number of families have expressed gratitude for staff who go above and beyond for residents. Yet other posts insist that corporate practices, billing problems, and inconsistent standards of care undermine those positive experiences. A recurring refrain is that improvements are possible and that some newer administrative structures have begun to show positive momentum, but the overall sentiment remains complex and emotionally charged. For many readers, the question comes down to trust: whether administration will prioritize timely payments, transparent communication, and reliable care, or whether financial and bureaucratic pressures will continue to erode the quality of life for residents and the livelihoods of staff.

Taken together, the collection of comments presents a portrait of Petersen Healthcare as a vast network with highly variable performance. Some residents and families speak with affection about the care and the people who treat them like family, praising staff for compassionate service and acknowledging good individuals within the system. Others recount experiences of frustration, fear, and injustice - ranging from unpaid debts and opaque communications to concerns about unsafe conditions and inconsistent care quality. The thread that unites these perspectives is a call for accountability, clearer channels of communication, fair compensation, and a renewed focus on the welfare of residents and the people who care for them.

This part of Peoria, Illinois, offers a convenient location with a variety of amenities nearby. There are several reputable physicians and hospitals within a short distance, ensuring easy access to medical care. Additionally, there are pharmacies for medication needs and cafes for socializing or enjoying a cup of coffee. Residents can also find a selection of restaurants for dining out, as well as places of worship for spiritual fulfillment. The presence of theaters provides entertainment options, while the close proximity to major chains like Walgreens and CVS ensures accessibility to everyday necessities. Overall, this area combines convenience and comfort, making it a suitable choice for senior living.

Physicians

• Rashid Putman Plastic Surgery (0.2 miles)
• Women's Health Institute (0.3 miles)
• Anesthesia Specialties Alliance (0.3 miles)
• Dr Alan A Debord, MD (0.3 miles)
• Associated Surgical Group SC (0.4 miles)
• Putman Harrison MD (0.4 miles)
• Murthy Shantha (0.6 miles)

Restaurants

• Industry Brewing (0.3 miles)
• Fox Pub and Cafe (0.4 miles)
• Avanti's Italian Restaurant - North Peoria (0.7 miles)
• Jimmy John's (0.7 miles)
• McDonald's (0.8 miles)
• Taco Bell (0.9 miles)
• Hardee's (0.9 miles)

Hospitals

• Orland Park Dental Program (0.5 miles)
• Proctor Hospital (2 miles)
• UnityPoint Health - Proctor (2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Enloe Drugs (1.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Schnucks (2.4 miles)
• Schnucks (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Panera Bread (1.1 miles)
• The Spot Coffee (1.9 miles)
• Starbucks (2.4 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.2 miles)

Places of Worship

• Vineyard Church-Peoria (1.6 miles)
• Church Of The Brethren-Peoria (2.5 miles)
• Northwoods Community Church (2.8 miles)

Theaters

• GQT Willow Knolls 14 (2.5 miles)