Addus Healthcare in Peoria, IL

Pros

• The Peoria branch director works incredibly hard and is dedicated.
• There are wonderful home care aides who deserve more recognition.
• They have provided excellent care for clients for the past three years.
• The caregiver does whatever is asked, including household cleaning and laundry, and the service is excellent.
• The reviewer has had the best home care aid in a long time, who is reliable and punctual.
• Office personnel are hardworking and strive to keep the office in order to provide the best possible care.

Cons

• The staff are described as extremely unprofessional, with corruption said to trickle from the top down.
• Crystal is described as one of the most unprofessional people encountered, with frequent absences and bullying toward managers.
• Sheila is alleged to take up to 30 cigarette breaks for her anxiety while monitoring others.
• Diana is said to pit employees against each other to secure her position.
• The hiring process is labeled as the worst.
• The office is poorly run, unorganized, and unwelcoming, with rude and disrespectful staff.
• The company is described as the most unprofessional the reviewer has worked with, with issues not dealt with in a timely manner.
• The office staff are described as corrupt, with one former worker claiming theft and disrespect.
• The agency is accused of hardly answering phones and not informing clients about caregiver availability.
• Clients report abuse, neglect, and improper handling by workers, including property damage.
• Payroll is described as inconsistent, with payments often delayed.

Review

Addus Healthcare in Peoria, IL is best suited for families that want in-home support but are prepared to supervise care closely and intervene when needed. When a dependable caregiver is actually assigned, the service can handle basic tasks, light housekeeping, laundry, and personal help in a practical, down?to?earth way. The most reliable outcomes tend to occur where families exercise constant oversight, insist on a solid care plan, and push for timely responses from a responsive office. In short, this agency favors advocacy and vigilance rather than hands-off reliance.

Those who should seriously consider alternatives are families prioritizing consistent, professional behavior and airtight reliability. If safety concerns, abusive or neglectful conduct, or chronic communication failures are non-negotiable, the risk profile here is too high. For loved ones requiring steady, high?touch supervision or 24/7 coverage, other providers or an assisted living setting with on?site management will likely deliver far greater peace of mind. Individuals who cannot invest time in monitoring scheduling and care quality should not place themselves in a position where gaps become routine.

Pros exist but are narrow and highly conditional. A subset of caregivers can perform tasks on schedule and without drama, and several clients report meaningful, on?time support when the assignment aligns. A Peoria director described as hardworking offers a glimmer of effective leadership that can stabilize operations in the right circumstances. These bright spots demonstrate that capable care is possible, but they hinge on stable staffing, consistent supervision, and a culture that prioritizes respectful, reliable service. Without those conditions, the positive experiences feel episodic rather than systemic.

The pictures painted by reviews reveal persistent, system?level concerns that overshadow the positives. Accounts of unprofessional conduct, bullying, and verbal abuse at times point to a troubling workplace culture. Several families describe chaotic hiring processes, excessive staff breaks, and misalignment with care plans, all of which threaten safety and dignity. There are also repeated reports of communication gaps - missed calls, last?minute cancellations, and payroll irregularities - that undermine trust and continuity. This pattern suggests that core operations and accountability are not consistently delivering the basic standards expected in elder care.

Practically, a cautious path is warranted. If choosing Addus, demand rigorous contracts with clear caregiver assignments, insist on consistent coverage, and require immediate, written incident reporting plus a direct line to a supervisor. Establish a defined trial period with measurable milestones, and be prepared to terminate if core expectations - timeliness, respect, adherence to the care plan - aren't met. Require ongoing supervisory visits and robust background checks, and set strict consequences for any safety or professional violations. When these guardrails aren't reliably in place, alternatives should be pursued without hesitation.

Ultimately, the decision hinges on risk tolerance and oversight capacity. Addus Healthcare can deliver usable in-home help for families that can actively manage and escalate care quality, but the broader pattern in Peoria reviews signals a fragile, contact?dependent arrangement that may not endure without continuous intervention. For most families needing dependable, consistent care with strong accountability, exploring other home?care providers or transitioning to an assisted living option with on?site supervision offers a more predictable path. The prudent choice favors stability, safety, and steady leadership - elements that are inconsistently present here.

Physicians

• Dr Amit W. Bhandarkar, MD (0.1 miles)
• Speech & Language Rehabilitation Services (0.2 miles)
• Murthy Shantha (0.3 miles)
• Jeffrey S. Poulter, Md, FACS (0.4 miles)
• Anesthesia Specialties Alliance (0.9 miles)
• Rashid Putman Plastic Surgery (1 miles)
• Dr Alan A Debord, MD (1 miles)

Restaurants

• Lindenhof (0.2 miles)
• McDonald's (0.2 miles)
• Fox Pub and Cafe (0.6 miles)
• Industry Brewing (0.9 miles)
• Avanti's Italian Restaurant - North Peoria (1.3 miles)
• Pita's Mediterranean Wraps (1.3 miles)
• Taco Bell (1.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• Enloe Drugs (0.8 miles)
• CVS Pharmacy (1.9 miles)
• Schnucks (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Schnucks (2.5 miles)

Hospitals

• Orland Park Dental Program (1.2 miles)
• Proctor Hospital (2.2 miles)
• UnityPoint Health - Proctor (2.4 miles)

Places of Worship

• Vineyard Church-Peoria (1.3 miles)
• Church Of The Brethren-Peoria (2.6 miles)
• Northwoods Community Church (2.7 miles)
• Church of Jesus Christ of Latter Day Saints (3.6 miles)

Cafes

• Panera Bread (1.4 miles)
• The Spot Coffee (2.1 miles)
• Starbucks (2.3 miles)
• Starbucks (2.3 miles)
• Panera Bread (2.8 miles)

Theaters

• GQT Willow Knolls 14 (1.6 miles)
• Amc Theatre (2.9 miles)