Smith Crossing

Pros

• The staff at Smith Crossing is consistently described as kind, friendly, and attentive, providing quick responses to residents' needs.
• Residents enjoy delicious food, with many expressing their satisfaction with the meals served.
• The facility is noted for its cleanliness, beautiful decoration, and pleasant atmosphere, creating a welcoming environment for residents.
• Communication from nurses and therapists is praised for being clear and timely, ensuring families are well-informed about their loved ones' care.
• The therapy services provided, including physical and occupational therapy, are highly regarded by residents and their families.
• Many family members express deep gratitude for specific staff members who have made a significant positive impact on their loved ones' experiences.
• The overall experience at Smith Crossing has led to numerous expressions of love and appreciation from residents and their families for the care provided by the staff.

Cons

• There are no CNAs available to provide necessary assistance, leading to an increase in UTIs among residents.
• The quality of skilled care is poor, and very few employees possess actual skills necessary for proper care.
• Medication errors have occurred multiple times, causing significant concern for family members.
• Staff often respond with indifference, stating "That's not my job!" or fail to return when they say they will check on something.
• The food served in skilled care has been consistently disappointing, with cold and dried-out meals that aren't suitable for even basic feeding needs.
• Communication from staff is lacking, as calls go unanswered and messages are not returned in a timely manner.
• High costs ($15,000 per month) do not align with the level of service and treatment provided to residents.
• Some reviews indicate that the facility's positive reputation is contradicted by experiences of neglect and inadequate support for residents in need of assistance.

Review

The experience of residents and their families at senior living facilities, particularly those offering independent and skilled care, varies significantly among different establishments. One facility that has come under scrutiny is noted for its charming environment but has faced serious criticism regarding the quality of care provided to its residents. Concerns have been raised about staffing shortages, particularly the lack of Certified Nursing Assistants (CNAs) available to assist when residents genuinely need help. This issue is compounded by a troubling rise in urinary tract infections (UTIs), likely linked to neglectful oversight.

Among the more positive experiences shared, there are heartwarming testimonials praising the dedicated staff at Smith Crossing. For instance, one resident's grandfather expressed delight in both the food and the attentive service he received during his rehabilitation stay. He particularly highlighted a nurse named Qwendolan, whose kindness made a memorable impact on his recovery journey while his family was overseas. Such personal stories underscore the importance of compassionate caregivers in residential care settings.

In stark contrast, some reviews highlight distressing experiences related to inadequate skilled care at another facility where an aunt resided for over eight years. At nearly $15,000 per month, expectations were understandably high; however, numerous complaints surfaced about medication mishaps and dismissive attitudes from agency-affiliated CNAs who often claimed tasks were not part of their responsibilities. Unfortunately, these issues led to a perception that many employees lacked essential skills or accountability, which greatly disappointed the family members advocating for better treatment.

Moreover, concerns have been raised about the quality of food delivered to residents in skilled care—factors reported include cold meals and unappetizing options that could be difficult for some residents to consume. Repeated instances of dissatisfaction with dietary offerings have left some residents feeling disheartened as they pay substantial fees for what should be comprehensive care that includes proper nutrition. Many felt compelled to choose simpler menu items like grilled cheese out of frustration with other options.

Despite these issues at some facilities, others like Smith Crossing continue to receive glowing feedback from satisfied families. Visitors report clean rooms and engaging activities for residents where staff appear visible and attentive. In instances where family members observed therapy sessions or interactive activities such as games involving balloons—signs of active engagement—they found reassurance in knowing their loved ones were receiving both physical care and emotional support.

Overall sentiments vary widely across different institutions within the senior living landscape; while many families celebrate excellent relationships with helpful staff members at places like Smith Crossing, others express profound frustration over perceived lapses in care quality elsewhere—a reality that underscores how vital it is for facilities to maintain rigorous staffing levels and uphold standards that ensure safety and comfort for every resident entrusted into their care. The disparity between experiences serves as a reminder that diligent oversight and ongoing communication can substantially enhance quality assurance within elderly care environments while also highlighting how consistent excellence can foster trust among families navigating this challenging chapter in life.

This part of Orland Park, Illinois, offers a diverse array of amenities for seniors considering the area for living. There are several places of worship nearby for those who value their faith community. In terms of healthcare, there are reputable pharmacies and physicians within a short distance, as well as hospitals available in case of emergencies. The area also boasts a variety of dining options ranging from casual eateries to upscale restaurants, ensuring that residents can enjoy a meal out without having to travel far. Additionally, there are parks and cafes nearby for leisurely activities or socializing with friends. Overall, this part of Orland Park provides a convenient and comfortable environment for seniors seeking a vibrant community to call home.

Places of Worship

• Parkview Christian Church (0.6 miles)
• Our Mother Of Good Counsel (3.8 miles)
• Good Shepherd Lutheran Church (4.6 miles)
• Trinity Lutheran Church (5.4 miles)
• Palos Islamic Center (8.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)
• Walgreens (4.5 miles)

Physicians

• Heart Care Centers of Illinois (1 miles)
• Advocate Medical Campus Southwest (1.1 miles)
• MidAmerica Orthopaedics (1.9 miles)
• Loyola (2.2 miles)
• Children's Wellness Center (2.3 miles)
• Rife & Associates (2.5 miles)
• Pinnacle Dermatology- Frankfort (3.2 miles)

Restaurants

• White Castle (1.6 miles)
• Jameson's Pub (2.8 miles)
• Soundgrowler Brewing Co. (2.9 miles)
• Rock Bottom Restaurant & Brewery (3 miles)
• Uncle Julio's (3.4 miles)
• Buona (3.5 miles)
• Miller's Ale House - Orland Park (3.6 miles)

Transportation

• Metra (1.8 miles)

Theaters

• Emagine Frankfort (2.5 miles)
• Orland Park Cinema Orland Park, Il (2.7 miles)

Parks

• Foxridge Park (2.8 miles)
• Arbor Park (3.8 miles)

Cafes

• Starbucks (3.5 miles)
• Eggheadz Cafe (5 miles)
• Gost Coffee Roasters (5.1 miles)
• Starbucks (5.3 miles)
• Starbucks (7.8 miles)
• Panera Bread (8 miles)
• Panera Bread (8 miles)

Hospitals

• Palos Community Hospital (8.4 miles)
• Franciscan St James Health (8.8 miles)
• South Suburban Hospital (9.3 miles)