Sunrise "At Home" for Chicago

Pros

• The staff are described as nice, attentive, and providing most of the help residents need.
• The atmosphere feels like home, with caregivers who take pride in their work and treat residents like family.
• Jayleenn and Michelle bring enthusiasm, playfulness, and a positive energy to the third floor.
• The service is top-notch, with residents' safety and satisfaction prioritized.
• Sunrise creates a community atmosphere where residents thrive and families feel at ease.
• Kristin is highlighted for exceptional, responsive customer service and going above and beyond.
• Families feel peace of mind knowing their loved ones receive excellent nursing and assisted living care.
• The Naperville location is well-situated in a quiet, tree-filled area, with devoted, friendly staff.
• The care team, including Jeanette, Adelina, and Ryan, is dedicated and consistently goes above and beyond for residents.

Cons

• Sunrise Assisted Living would be perfect for his spouse's needs but is too costly to afford.
• The food leaves much to be desired.
• The resignations during the pandemic times have a lot to do with it.

Review

The collection of experiences shared about Sunrise Senior Living in Naperville paints a clear picture of a community that many families come to rely on with gratitude and trust. Across the notes, caregivers, nurses, and staff are repeatedly described as warm, attentive, and consistently focused on the well-being of residents. The overarching tone is one of appreciation for the care provided, with families feeling their loved ones are safe, valued, and surrounded by people who treat them like family. Even readers who are new to Sunrise come away with a sense that this is a place where senior living can feel like a supportive, home-like environment.

Several reviews center on specific daily interactions that left a lasting impression. One family spoke with particular gratitude for the way their grandmother, Josephine, was cared for, noting that the staff provided most of the help she needed and that the care team's dedication did not go unnoticed. The reviewer also acknowledges an "unexpected education" about the facility - an experience that underscored Sunrise's competence - while frankly noting that Sunrise would be ideal for a spouse but is pricey. This mix of appreciation for hands-on care and practical consideration about cost reflects a common, thoughtful balance many families feel when evaluating senior living options.

Two staff members on the third floor - Jayleenn and Michelle - were singled out for elevating the atmosphere with their enthusiasm and playful personalities. The reviews emphasize that their approach creates a fun, positive, home-like environment and that they genuinely look after residents as if they were family. The sentiment is clear: these are the kinds of caregivers you would want supervising the care of your loved ones, and the thanks expressed is both heartfelt and specific.

Beyond individual moments of care, the Naperville Sunrise community earns high praise for its overall service quality and safety emphasis. One reviewer proudly notes a star-worthy experience and describes the service as top-notch, with a clear commitment to residents' safety and satisfaction. The feeling conveyed is that Sunrise acts as a reliable "home away from home," a place where residents are protected, engaged, and supported by a capable team.

Personal stories of trust and peace of mind recur through multiple notes. A reviewer who was introduced to Sunrise through a mother-in-law observed that she thrived under Sunrise-style care, and now their own mother is thriving in the Sunrise community atmosphere, with a supportive staff and a beautiful environment. The reviewer and their mother sleep well at night thanks to the sense of security Sunrise provides. This sentiment - that Sunrise offers a dependable, comforting routine and a clearly caring staff - repeats across several anecdotes.

Communication and responsiveness are highlighted as standout strengths. One note applauds the team for promptly updating on changes with a mother who is not in Illinois, reinforcing the importance of information flow for families who are not local. Another reviewer singles out Kristin for exceptional customer service, recounting how she managed a busy schedule, took a callback, and cheerfully provided all necessary information. The depiction of Kristin as a "total superstar" underscores how responsive, friendly communication can meaningfully reduce stress for families navigating care decisions.

There is also a candid acknowledgement of some areas for improvement, balanced by overall praise. A family with multiple generations in Sunrise Naperville notes that the nursing and assisted living care is fantastic and brings peace of mind, while the food leaves something to be desired. They attribute part of this shortcoming to staffing resignations during the pandemic, and they express hope that Sunrise can address the issue and improve the dining experience. Even so, their bottom-line impression remains strongly favorable, and they continue to recommend Sunrise Naperville.

Another reviewer emphasizes the community's location and the people who embody Sunrise's mission. Nestled near downtown Naperville yet tucked into a quiet, tree-filled park area, the setting itself is praised for supporting a calm, dignified lifestyle for seniors. The care managers Jeanette and Adelina are credited with consistently going above and beyond for residents. Ryan, the Business Office Manager, is depicted as a longtime advocate for seniors who knows the community inside and out, while Terrin in the Sales Office is described as wonderful. The review highlights the resilience of the Sunrise team in bringing care to more families despite the challenges of Covid, underscoring a commitment to accessible, compassionate senior living.

A final note captures the essence of why these experiences matter: Sunrise Naperville is described as consistently clean, with great food and kind caretakers and management. The speaker emphasizes that their mother receives excellent care, reinforcing how crucial it is to feel confident in a facility's leadership and daily operations. The nursing care is praised for being excellent and for keeping residents engaged, with staff capable of handling difficulties and maintaining clear, compassionate family communication.

Taken together, these reviews depict a Sunrise Naperville that many families trust for daily care, emotional warmth, and consistent safety. The community shines through dedicated individuals like Jayleenn, Michelle, Jeanette, Adelina, Ryan, Terrin, and Kristin, whose efforts cultivate a sense of home, belonging, and peace of mind. While cost and occasional dining concerns are real considerations for some families, the prevailing message is that Sunrise Naperville delivers a high standard of care, a supportive environment, and a team that treats residents with genuine respect and affection.

This part of Naperville, Illinois offers a convenient and diverse array of amenities for senior living. With multiple restaurants, cafes, pharmacies, parks, theaters, hospitals, physicians' offices, transportation options, and places of worship within a reasonable distance, residents can easily access essential services and recreational activities. The presence of well-known chains such as Culver's, Chipotle Mexican Grill, Starbucks, CVS Pharmacy, and Walgreens ensures that daily needs can be met conveniently. Additionally, the proximity to various parks provides opportunities for outdoor leisure and relaxation. The availability of reputable medical facilities like DuPage Medical Center and Northwestern Medicine Central DuPage Hospital ensures quality healthcare services are accessible nearby. Overall, this area offers a blend of convenience and comfort that would make it an ideal choice for seniors looking to settle in a vibrant community with easy access to essential services and recreational opportunities.

Restaurants

• Culver's (0.8 miles)
• Chipotle Mexican Grill (0.9 miles)
• McDonald's (0.9 miles)
• Portillo's Hot Dogs (1.3 miles)
• Cooper's Hawk Winery & Restaurant (1.4 miles)
• McDonald's (1.8 miles)
• Vasili's (2.6 miles)

Cafes

• Starbucks (0.9 miles)
• Peet's Coffee and Tea (1.6 miles)
• Starbucks (2.3 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)
• Oswald's Pharmacy (3 miles)
• Walgreens (3 miles)

Parks

• Surrey Ridge Park (1.3 miles)
• Cress Creek Park (3 miles)
• Burlington Park (3.1 miles)
• Seven Gables Park (3.5 miles)
• Briar Knoll Park (3.9 miles)
• Wil-O-Way Park (4.2 miles)
• Illinois Prairie Path - Mile Marker Zero (5.2 miles)

Theaters

• Cinemark (2.4 miles)
• AMC DINE-IN Yorktown 18 (6.4 miles)

Hospitals

• DuPage Medical Center (2.8 miles)
• Marianjoy Rehabilitation Hospital and Clinics (4.7 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.4 miles)
• Central Dupage Hospital (6.4 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.4 miles)

Physicians

• Northwestern Medicine Proton Center (2.9 miles)
• Northwestern Medicine Orthopaedics Warrenville (3.3 miles)
• Dupage Medical Group (3.9 miles)
• The Dermatology Institute (5.1 miles)
• Dreyer Medical Clinic-Fox Valley Villages (6.2 miles)
• Dupage Medical Group (6.3 miles)
• Dupage Medical Group (6.4 miles)

Transportation

• Metra (3.5 miles)
• Metra - Downers Grove Main Street (5 miles)
• Metra Train Station (6.4 miles)

Places of Worship

• St Andrews Episcopal Church (4.8 miles)
• College Church (5.4 miles)