Oakview Villa

Pros

• The nursing staff are kind and caring.
• They answer call lights quickly.
• The food is good.
• The care received was great.
• Oakview is recommended to anyone.
• The staff from RNs to the food staff are very helpful and do whatever they can to help residents.
• A resident's grandmother is happy there.

Cons

• The facility is described as horrible and unprofessional; the staff are rude and lie.
• The turnover rate is unbelievable, and staff are constantly looking for help while claiming they are not understaffed.
• The resident's belongings were taken or never given back to him.
• A urine bottle was left on the resident's side table and leaked onto the table.
• Food was left out and not refrigerated when it should have been.
• The technician could not even hook up the resident's phone properly; the headset was found only after complaints.
• Covid restrictions prevented family visitation, limiting oversight.
• Upper management promised to do things for the resident but never followed through.
• The reviewer would not recommend this facility to anyone.

Review

Oakview gatherings seem to reflect a wide spectrum of experiences for residents and their families. On one end, several accounts describe a caring, responsive environment where the nursing staff are kind, attentive, and quick to respond to call bells. Food is mentioned as being good, and the overall care during a short-term stay is praised as positive and reassuring. One reviewer specifically noted that the staff were "kind and caring," call lights were answered promptly, and the food met expectations, creating a favorable impression of Oakview as a place to recover or transition.

Another voice highlights a contrast with their previous hospital experiences, praising Oakview for its consistency and attentiveness. This account says the care team - from registered nurses to the food staff - did "whatever they could" to help, and that the staff were "on point" in meeting needs. The reviewer enters their stay after ICU and hospital step-down care, and felt that Oakview provided a calming, supportive environment that helped them heal. The sense of dependability among the Oakview team - across roles - surpasses what the reviewer experienced elsewhere, underscoring the facility's potential to deliver compassionate, patient-centered care.

Yet, experiences at Oakview are not uniform. Another perspective delivers a starkly different picture, characterized by frustration and distrust. This reviewer gave the facility one star, citing a litany of problems that spanned from personal belongings going missing to outright unprofessional behavior. Allegations included theft or loss of the father's items, rude and deceptive conduct by staff, and a sense that staff repeatedly ignored the patient's needs. The reviewer contends that staff seemed overworked and frequently understaffed, yet paradoxically claimed not to be understaffed, with a startling turnover rate that undermined consistency of care. The account describes a troubling chain of events - items left unrefrigerated, a urine bottle that leaked onto a table, and food left out - that collectively painted a picture of neglect and poor attention to basic safety and hygiene.

The same account delves into troubleshooting and accountability concerns: a "tech" who could not properly connect devices, Covid restrictions limiting access, and a father who reportedly could not access his own phone for extended periods. The reviewer recounts struggling to maintain contact, with stories of a headset being misplaced and later found in an unlikely place. They also recount overhearing staff remarks about the family and feeling singled out, with the perception that staff did not welcome accountability. Despite noting a few "nice nurses and CNAs," the reviewer emphasizes that positive interactions were outweighed by negative patterns at the management level, including promises made by upper management that were never fulfilled.

In stark contrast to these critical remarks about day-to-day management, another family member mentions a grandmother who lives at Oakview and is "happy as can be." This line adds a nuanced layer to the overall picture - while some residents and families report serious concerns, others have observed contentment and smooth days in residence. It suggests that experiences at Oakview can vary not only by staff shifts or units but perhaps by individual expectations, roommate dynamics, or specific care needs.

Taken together, the reviews present a facility with real strengths and clear weaknesses. On the strength side, Oakview is described as having kind, caring staff, responsive nurses, and a supportive tone that can make a short-term stay comfortable and reassuring. The quality of meals and the general atmosphere during care are highlighted positively by several reviewers, and some residents or family members feel that Oakview can be a place to heal, with staff who are attentive and dedicated.

On the weakness side, there are serious allegations about mismanagement, accountability lapses, and specific incidents that raise questions about safety, hygiene, and privacy. The concerns about missing belongings, improper handling of waste or food, and difficulties with technology and communication point to systemic issues in certain moments. The contrast between positive and negative experiences also suggests variability across shifts, departments, or levels of staffing, as well as differing perceptions of what constitutes adequate care and responsiveness.

For someone evaluating Oakview, this mixed picture means there is potential for high-quality, compassionate care, especially if you encounter the right team and stay engaged with staff. However, it also means there are legitimate red flags to investigate: ask about staffing ratios and turnover, review how belongings and personal items are managed, confirm policies on isolation and visitation, and request clarity on how emergencies and everyday needs are handled. Visiting in person, talking with multiple staff members, and observing interactions with residents can help families gauge whether Oakview is a good fit for a particular loved one, keeping in mind that experiences may differ from one resident to the next and from one shift to another.

This part of Mount Carmel, Illinois provides a range of essential services and amenities for seniors looking to live in a peaceful and convenient location. With several physicians' offices, including The Smile Center and Richland Radiology, as well as nearby hospitals like Good Samaritan Hospital, residents have access to quality healthcare options. There are also various dining options such as Pizza Hut and Subway, pharmacies like CVS Pharmacy and Walmart Pharmacy, as well as cafes like Handsome Rooster Coffee for leisurely outings. Additionally, places of worship such as First Church of the Nazarene and Gospel Kingdom offer spiritual support within the community. Access to parks and recreational areas like Southside Park and Cynthiana Area Recreation provide opportunities for outdoor activities. Overall, this area of Mount Carmel offers a mix of conveniences that cater to the needs of seniors seeking a comfortable living environment.

Physicians

• The Smile Center (0.1 miles)
• All American Hearing (0.8 miles)
• Richland Radiology (0.9 miles)
• Wagih A Satar (10.8 miles)
• Good Samaritan Hospital (10.8 miles)
• Deaconess Clinic (10.9 miles)
• Gibson General Hospital (10.9 miles)

Restaurants

• Pizza Hut (0.6 miles)
• Subway (0.7 miles)
• McDonald's (0.9 miles)
• King Buffet (1 miles)
• Elks Lodge (1.1 miles)
• Big Jon's Lunch Box (1.4 miles)
• Sonic Drive-In (10.1 miles)

Places of Worship

• Gospel Kingdom (0.7 miles)
• First Church of the Nazarene (0.8 miles)
• Jehovah's Witnesses (0.8 miles)
• Yarbor John W Rev (0.8 miles)
• Mt Carmel Columbus Club (0.9 miles)
• Saint John the Baptist Episcopal Church (1 miles)
• Barneys Prairie Christian Church (4.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walmart Pharmacy (10.2 miles)
• Beuhlers Buy Low Pharmacy (10.9 miles)
• Walgreens (11 miles)
• CVS Pharmacy (11.6 miles)
• Williams Bros. Health Care Pharmacy (12.1 miles)
• Toyota Family Pharmacy (12.2 miles)

Cafes

• Handsome Rooster Coffee (1 miles)
• Donut Bank (11.4 miles)
• Colyer Coffee House (15.2 miles)

Hospitals

• Lifestyles Diabetes Center (10.9 miles)

Parks

• Southside Park (12.8 miles)
• Cynthiana Area Recreation (16 miles)

Transportation

• Blackhawk Wildlife Studio and Taxidermy (15.9 miles)