Maxim Healthcare Services

Pros

• Maxim staff is very professional and places safety as the number one priority for their workers.
• They find patients that are the best fit and offer good incentives for going beyond work boundaries.
• Debrias Lake has been especially helpful in providing information on new cases.
• The Orland Park office team is incredible and dedicated to doing what is best for patients and staff, with safety, professionalism, and open communication at the forefront.
• The internal team is very kind, responsive to feedback, flexible, and attentive to detail.
• The office team and clinical supervisors have consistently made themselves available for questions and concerns.
• Kamila, the recruiter, is knowledgeable, professional, friendly, and trustworthy.

Cons

• Horrible service. They don't care about the patient and don't care if you go weeks without a caregiver.
• The caregiver was not following anything in his care plan.
• The caregiver has been asking him for large sums of money, up to $500 for her rent.
• She does not encourage him to shower, change his incontinence brief, or check his skin integrity.
• She pays his bills on the phone with his debit card.
• She makes his doctors' appointments and does grocery shopping with his money, often keeping the change.
• Maxim sent him a con artist and allowed her to stay despite red flags.
• Shame on this company and SHAME ON THE CAREGIVER.
• They should be put out of business for neglect and financial abuse of a client.

Review

Maxim Healthcare Services, particularly in the Chicago and Orland Park areas, attracts a broad spectrum of experiences from families who rely on its home health and staffing services. On one end of the spectrum, several reviewers describe a consistently responsive office, highly professional staff, and caregivers who are well-matched to their clients' needs. They credit Maxim with improving quality of life for loved ones, offering flexible scheduling, and providing meaningful support to both patients and the nurses who care for them. The messages from these reviewers emphasize safety, communication, and a sense of partnership with the company's office teams.

In one set of testimonials, families highlight how Maxim organizes care with an eye toward patient safety and staff development. For example, several nurses and caregivers praise the Orland Park and Chicago offices for being accessible, organized, and genuinely committed to aligning the right caregiver with the right patient. Commentators repeatedly note that the office staff - whether scheduling coordinators, clinical supervisors, or recruiters - are responsive, accommodating, and willing to work with families to adjust plans as needs change. The sentiment is that Maxim not only places caregivers but also supports them with ongoing information, resources, and guidance to help them do their jobs well.

The positive experiences extend to staff themselves as well. A number of reviews come from nurses and caregivers who describe Maxim as a supportive employer that prioritizes safety, training, and professional growth. Several statements commend the ability to balance flexible scheduling with meaningful work, especially for new graduates who are welcomed into the organization and given opportunities to gain hospital exposure before transitioning to home health. The company is portrayed as valuing its nursing staff, providing paid training, and ensuring that team members have the tools they need to feel confident and capable.

Alongside these praise-filled accounts, there are deeply reassuring notes about specific individuals who have gone the extra mile to help families. One caregiver is singled out for thorough and thoughtful communication, while others describe office teams as "incredible," "kind," and "receptive to feedback." The accumulation of such remarks paints a picture of a network that can be attentive and collaborative, making it possible for families to navigate the complexities of home health with a sense of trust and reliability.

Families also speak highly of the impact Maxim has on patients who require specialized or intensive support. The reviews indicate that, in some cases, Maxim has paired families with caregivers who can manage complex needs and provide consistent presence in the home. In these narratives, the office's willingness to meet expectations, adjust schedules, and keep lines of communication open is framed as a critical factor in delivering dependable care, even when the patients' conditions are demanding or fluctuating.

Yet, not every review is entirely positive or without caveats. A separate, highly detailed account describes a troubling situation involving a father who has relied on a Maxim home care aide for three years. According to this reviewer, the caregiver insisted on a much lighter schedule than requested, and the caregiver's performance appeared to diverge significantly from the prescribed care plan. The father, who is a fall risk, reportedly received insufficient assistance with essential daily routines, such as bathing, continence care, and skin checks, and there were alarming claims about the caregiver handling money, paying bills, and even taking sizeable sums from the client. The reviewer alleges a pattern of financial exploitation and neglect and states that these red flags were communicated to Maxim early on, yet the caregiver was allowed to continue working with the patient. The reviewer expresses strong intent to involve regulatory agencies and legal counsel and condemns the caregiver as well as the company for allowing apparent abuse to persist.

This juxtaposition - consistently positive experiences from many families and a single, severe allegation of neglect and financial exploitation - creates a nuanced picture of Maxim's operation in these communities. On the one hand, numerous reviewers describe an organization that is responsive, patient-centered, and supportive of both clients and employees; on the other hand, there are serious concerns about safeguarding, oversight, and accountability in at least one extreme case. The contrast underscores the importance of ongoing monitoring, transparent communication, and strict adherence to care plans and safeguarding policies when delivering home health services.

Taken together, the collection of reviews suggests that Maxim Healthcare Services can be a strong partner for families seeking in-home care and for nurses seeking a flexible, supportive workplace. The consistent praise for office staff, safety emphasis, and opportunities for professional growth points to a company that values its people and its patients. At the same time, the negative account serves as a sobering reminder that even well-regarded providers must maintain rigorous supervision, clear care-plan compliance, and robust safeguards against abuse and financial exploitation. For families, this underscores the importance of regular visits, open dialogue with care coordinators, and vigilance in monitoring both caregiver performance and financial transactions within the home. For Maxim, it signals a need to continually reinforce caregiver accountability, ensure thorough background checks and ongoing supervision, and respond promptly and transparently to any red flags raised by families or patients.

Located in Matteson, Illinois, this area offers a variety of amenities for those considering senior living. With multiple cafes including Starbucks and Panera Bread within close proximity, residents can enjoy leisurely meals and social gatherings. Numerous dining options such as Potbelly Sandwich Shop and Culver's are also nearby for convenient dining options. For healthcare needs, there are several pharmacies and hospitals in the vicinity, including Franciscan St James Health and Walgreens. In terms of medical services, there are various physicians and specialty clinics available, such as MidAmerica Orthopaedics and Pinnacle Dermatology. Transportation options include Metra stations for easy access to neighboring areas. Additionally, parks like Arbor Park provide opportunities for outdoor recreation while places of worship like Good Shepherd Lutheran Church offer spiritual support. The presence of theaters like Emagine Frankfort caters to entertainment preferences for seniors looking to enjoy cultural offerings in the community. Overall, this part of Matteson provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Cafes

• Starbucks (0.1 miles)
• Panera Bread (0.3 miles)
• Starbucks (2 miles)
• Starbucks (5.1 miles)
• Eggheadz Cafe (6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.4 miles)

Restaurants

• Potbelly Sandwich Shop (0.1 miles)
• White Castle (0.1 miles)
• Culver's (0.5 miles)
• McDonald's (0.9 miles)
• Buona (1.9 miles)
• McDonald's (2.9 miles)
• Big Apple Pancake House (3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.7 miles)

Hospitals

• Franciscan St James Health (1.6 miles)
• Elisabeth Ludeman Center (2.3 miles)
• South Suburban Hospital (4.6 miles)
• Franciscan Health (4.7 miles)
• Franciscan Health Chicago Heights (4.7 miles)
• Ingalls Memorial (8 miles)

Physicians

• St James Medical Center Olympia Fields (1.6 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (4.5 miles)
• United Pain Services (4.7 miles)
• Aunt Martha's Health Care (4.8 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (4.9 miles)
• Pinnacle Dermatology- Frankfort (6.1 miles)
• MidAmerica Orthopaedics (6.3 miles)

Transportation

• Metra (3.2 miles)
• Metra/Amtrak (5.2 miles)
• Metra (6.4 miles)
• Metra (8.2 miles)

Parks

• Arbor Park (4.5 miles)

Places of Worship

• Good Shepherd Lutheran Church (5.8 miles)
• Parkview Christian Church (8.9 miles)

Theaters

• Emagine Frankfort (6.2 miles)
• Orland Park Cinema Orland Park, Il (8.7 miles)