Maxim Healthcare Services in Matteson, IL

Pros

• Maxim staff are very professional and place safety as the top priority for their workers.
• The office team is kind, responsive, and attentive to detail, making communication easy.
• Maxim goes above and beyond to take care of patients and employees.
• The scheduling and onboarding process is flexible and efficient, keeping schedules on time.
• They match clients with the right care and provide training and resources to help nurses excel.
• The company cares about both staff and clients, offering strong support and communication.
• Many reviewers would recommend Maxim for compassionate, high-quality home health care.
• Working for Maxim is described as a wonderful, flexible, and growth-oriented experience.
• The Orland Park and Bridgeview offices have a reputation for outstanding, personable service.
• The recruitment process is fast and efficient, with paid training to boost confidence.

Cons

• Horrible service; they don't care about the patient and don't care if you go weeks without a caregiver.
• The assigned caregiver did not follow the patient’s care plan and neglected basic care.
• She has asked for large sums of money from the patient, up to $500 for her rent.
• She handles the patient’s finances by paying bills with his debit card and may keep the change.
• She does her own laundry but not the patient’s, and does not encourage him to shower, even though he is a fall risk.
• She never encourages him to change his incontinence brief or check his skin integrity.
• Maxim allegedly allowed this caregiver to stay despite red flags, effectively neglecting and enabling financial abuse.
• They should be put out of business for neglect and financial abuse of a client.

Review

Maxim Healthcare Services in Matteson is best suited for families seeking flexible, in-home care managed through a sizable, Chicago-area operation. It serves seniors and others who need assistance with daily activities, medication reminders, and companionship in a home setting, with an emphasis on scheduling adaptability and dependable office communication. This model works well for households that prefer a rotating pool of qualified nurses and aides rather than a single caregiver, and for families that value a safety-forward approach backed by a centralized team that handles onboarding, care-plan alignment, and ongoing supervision.

Those who should consider alternatives include families with highly frail or high-risk clients who require constant, hands-on oversight or highly specialized caregivers. For clients vulnerable to abuse or exploitation, or for those needing around-the-clock, ICU-level or highly complex pediatric night coverage, there are realities that may outpace what Maxim can reliably sustain. In such cases, a smaller agency with tighter guardrails, or a hospital-aligned home health provider with more intensive case management, could offer stronger safeguards and steadier continuity.

The strongest positives are clear and recurring: responsive, organized office teams that prioritize safety and communication; flexible scheduling that often accommodates changing needs; thoughtful matching of patients to nurses and aides; and robust support systems that help clinicians do their jobs well. Families repeatedly note improved quality of life as caregivers become consistent enough to establish rapport, while staff report professional development opportunities, clear supervision, and a culture that takes client welfare seriously. The overall ecosystem, particularly in the Orland Park and Bridgeview offices, tends to translate into dependable coordination and a sense that patient and caregiver needs are being actively managed.

Yet real concerns require serious attention. A highly troubling review describes neglect and potential financial abuse by a caregiver, suggesting a failure in monitoring that allowed harmful behavior to persist. While the bulk of feedback highlights proactive problem-solving and strong office accountability, this kind of experience cannot be dismissed; it underscores the necessity of rigorous caregiver screening, transparent progress notes, and immediate escalation procedures. Other drawbacks surfaced include occasional scheduling glitches and difficulty securing night coverage for vent-dependent pediatric cases. These drawbacks do not topple the value proposition, but they do demand vigilant, ongoing oversight from families.

Practical decision steps help tilt the balance toward a solid outcome: insist on a detailed, written care plan with explicit caregiver qualifications and a scheduled trial period; gain clear access to supervisory contacts and a straightforward path for reporting concerns; establish strict boundaries around access to finances and personal information; confirm processes that prevent mismanagement and ensure rapid remediation if red flags appear; verify compatibility efforts and the ability to reassign staff quickly as needs shift; and consider supplementing the agency relationship with an in-house family advocate to monitor adherence and safety.

The bottom line is that Maxim Healthcare Services offers a robust, flexible platform with strong office support, solid caregiver matching, and a safety emphasis that can meaningfully elevate home care. It is not the best fit for families requiring unwavering, leakproof oversight or for those facing highly complex, around-the-clock pediatric nursing needs without guaranteed night coverage. With careful onboarding, explicit care plans, and sustained family involvement, the favorable aspects, flexibility, communication, and professional staff, can be realized at a high level. The right choice hinges on balancing the appeal of responsive, personable care against the imperative to prevent misuse and ensure consistent, compliant caregiving over time.

Located in Matteson, Illinois, this area offers a variety of amenities for those considering senior living. With multiple cafes including Starbucks and Panera Bread within close proximity, residents can enjoy leisurely meals and social gatherings. Numerous dining options such as Potbelly Sandwich Shop and Culver's are also nearby for convenient dining options. For healthcare needs, there are several pharmacies and hospitals in the vicinity, including Franciscan St James Health and Walgreens. In terms of medical services, there are various physicians and specialty clinics available, such as MidAmerica Orthopaedics and Pinnacle Dermatology. Transportation options include Metra stations for easy access to neighboring areas. Additionally, parks like Arbor Park provide opportunities for outdoor recreation while places of worship like Good Shepherd Lutheran Church offer spiritual support. The presence of theaters like Emagine Frankfort caters to entertainment preferences for seniors looking to enjoy cultural offerings in the community. Overall, this part of Matteson provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Cafes

• Starbucks (0.1 miles)
• Panera Bread (0.3 miles)
• Starbucks (2 miles)
• Starbucks (5.1 miles)
• Eggheadz Cafe (6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.4 miles)

Restaurants

• Potbelly Sandwich Shop (0.1 miles)
• White Castle (0.1 miles)
• Culver's (0.5 miles)
• McDonald's (0.9 miles)
• Buona (1.9 miles)
• McDonald's (2.9 miles)
• Big Apple Pancake House (3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.7 miles)

Hospitals

• Franciscan St James Health (1.6 miles)
• Elisabeth Ludeman Center (2.3 miles)
• South Suburban Hospital (4.6 miles)
• Franciscan Health (4.7 miles)
• Franciscan Health Chicago Heights (4.7 miles)
• Ingalls Memorial (8 miles)

Physicians

• St James Medical Center Olympia Fields (1.6 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (4.5 miles)
• United Pain Services (4.7 miles)
• Aunt Martha's Health Care (4.8 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (4.9 miles)
• Pinnacle Dermatology- Frankfort (6.1 miles)
• MidAmerica Orthopaedics (6.3 miles)

Transportation

• Metra (3.2 miles)
• Metra/Amtrak (5.2 miles)
• Metra (6.4 miles)
• Metra (8.2 miles)

Parks

• Arbor Park (4.5 miles)

Places of Worship

• Good Shepherd Lutheran Church (5.8 miles)
• Parkview Christian Church (8.9 miles)

Theaters

• Emagine Frankfort (6.2 miles)
• Orland Park Cinema Orland Park, Il (8.7 miles)