Lombard Place Assisted Living and Memory Care

Pros

• The staff at Lombard Place is exceptionally kind and caring, contributing to a warm atmosphere for residents.
• Residents are pleased with the beautiful and modern environment of the facility.
• The dining area offers versatile menus and excellent meals, enhancing the overall dining experience.
• Lombard Place provides a variety of engaging activities, including exercise programs, music sessions, and social gatherings.
• Family members appreciate the cleanliness and organization of the facility, as well as the responsive staff.
• The facility features appealing amenities such as a beauty parlor, gardening center, and spacious common areas for family gatherings.
• Many reviews highlight individual staff members who go above and beyond to assist residents and their families.
• Residents benefit from modern accommodations that are well-designed for mobility needs.

Cons

• The facility employs deceptive practices by low-balling prices and implementing retroactive rate increases without notice, despite no change in the resident's condition.
• Housekeeping services are inadequate, with complaints about soiled beds and dirty toilets, which took months to address.
• Administration is constantly changing and unresponsive to concerns, often failing to follow up as promised.
• Although the environment appears nice, the individual did not feel a warm reception from the staff during their visit, leading to a negative impression of the facility.
• The contract is lengthy and strictly enforced, raising concerns for families about compliance and flexibility.
• The choice of plush carpeting may pose challenges for residents in wheelchairs, suggesting a lack of consideration for accessibility.

Review

Lombard Place Assisted Living & Memory Care stands out as a modern facility that has garnered a mix of reviews from families regarding the quality of care and overall experience of their loved ones. Many residents and their families appreciate the amenities provided, ranging from well-appointed rooms to a variety of social activities designed to engage seniors. The facilities are notably clean, beautifully decorated, and equipped with features such as a library, bistro area, beauty parlor, and common areas that encourage socialization among residents. Visitors have commented on the spaciousness of both studio and one-bedroom apartments, which can include convenient amenities like in-unit washers and dryers.

However, despite the appealing environment and modern design of Lombard Place, there are significant concerns regarding management practices and care consistency over time. Some reviewers noted instances of inadequate cleaning services, highlighting frustrations with hygiene issues such as soiled beds and unclean bathrooms that took weeks to address. In addition to these cleanliness problems, complaints emerged about deceptive pricing practices—specifically concerning unexpected rate increases after a relatively short stay without substantial changes in residents' conditions. Families voiced suspicions about the motivations behind these price hikes and expressed discontent with what they perceived as bait-and-switch tactics aimed at drawing new residents in only to raise fees later.

While many have appreciated specific staff members for their kindness and support—highlighting individuals like Pam, GiGi at the front desk, Amy the head nurse—there seems to be an ongoing issue with administrative consistency. Reviewers commented on frequent changes in administration that left staff unable or unwilling to effectively address concerns raised by families. Promises for follow-ups were reportedly not fulfilled, leading to feelings of frustration with management’s responsiveness to critical issues affecting resident care.

Amid these concerns lies praise for various aspects of community life at Lombard Place. Numerous visitors highlighted enjoyable dining options featuring versatile menus along with active calendars filled with engaging activities such as gardening clubs, exercise programs, movie nights, happy hours, magic shows—aspects that contribute positively to residents' quality of life. For some families whose loved ones thrived within this supportive atmosphere filled with camaraderie among fellow residents made mention that participants seemed healthier both mentally and physically due to regular engagement.

The balance between positive experiences shared by families is tempered by cautionary sentiments regarding specific elements within the facility's operational framework. For instance, while several reviewers noted supportive medical staff contributing greatly towards residence health outcomes through organized events like doctor visits or wellness programs—others found themselves questioning how stringent adherence to written policies might impact flexibility essential for catering fully towards individual needs within varied circumstances faced by senior residents.

Though many have beneficial experiences resulting from thoughtful interventions delivered amongst residential caregiving efforts experienced at Lombard Place—the inconsistent reliability in addressing chronic complaints may deter potential new residents looking for assurance surrounding consistent high standards across all service dimensions offered within similar types communities aimed at fostering comfort among older adults needing assistance living arrangements amidst broader societal challenges related elderly care today. Thus it remains crucial moving forward for Lombard Place’s administration team not only embrace feedback openly but also implement tangible improvements focusing primarily upon transparent communication protocols alongside prioritizing quality control measures reflecting true commitment toward enhancing overall resident satisfaction throughout their journey here together as part healthy living lifestyle philosophy respecting dignity valuing each unique story behind every elderly individual calling this space home!

Pharmacies

• Walmart Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.8 miles)

Parks

• Newton Park (1.3 miles)
• Briar Knoll Park (2.4 miles)
• Seven Gables Park (2.9 miles)
• Illinois Prairie Path - Mile Marker Zero (3.5 miles)
• Northside Park (3.8 miles)
• Du Page Forest Preserve Dog Park (5.1 miles)
• East Street Park (5.2 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (1.4 miles)
• Portillo's Hot Dogs (1.7 miles)
• Greek Islander Restaurant (2.4 miles)
• Chick-Fil-A (2.4 miles)
• McDonald's (2.7 miles)
• Chick-Fil-A (2.8 miles)
• 302 Wheaton (3.3 miles)

Physicians

• Dupage Medical Group (2.2 miles)
• Dupage Medical Group (2.5 miles)
• Wheaton Eye Clinic (3.9 miles)
• Salt Creek Medical Imaging (5.3 miles)
• Northwestern Medicine Orthopaedics Warrenville (6 miles)
• Northwestern Medicine Proton Center (6.1 miles)
• Dupage Medical Group (6.4 miles)

Transportation

• Metra Train Station (2.3 miles)
• Metra (3.4 miles)
• Metra (3.5 miles)
• Metra - Downers Grove Main Street (4 miles)
• Metra (7.5 miles)

Hospitals

• DuPage Medical Center (2.4 miles)
• Marianjoy Rehabilitation Hospital and Clinics (4.4 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (5.6 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (5.7 miles)
• Central Dupage Hospital (5.7 miles)
• Edward-Elmhurst Health Center (7 miles)

Cafes

• Qahwah House (2.6 miles)
• Starbucks (3.8 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.2 miles)
• Peet's Coffee and Tea (5.9 miles)
• Starbucks (7.3 miles)

Theaters

• AMC DINE-IN Yorktown 18 (2.7 miles)
• AMC Oakbrook Center 12 (5.2 miles)
• Cinemark (5.4 miles)
• Addison Cinema Addison, Il (7.2 miles)

Places of Worship

• College Church (3 miles)
• St Andrews Episcopal Church (3.8 miles)