Integrated Home Healthcare Services Corp

Pros

• The Integrated staff are kind, compassionate, and highly skilled professionals.
• The facility is immaculate and home-like, with rooms that are large and comfortable.
• They preserve the dignity and respect of patients, offering professional, respectful, and spiritually supportive care.
• Families feel like part of the care team, with staff who are devoted to keeping loved ones comfortable throughout the transition.
• The care is described as empathetic, patient, and wonderful, providing guidance and support during very difficult times.
• Individual staff members are praised for their kindness and support, including Paulette, Tori, Rowena, Barb, Aldolfo, and others.
• The services come highly recommended by families who have experienced end-of-life care with Integrated.

Cons

• Palliative Care team/nurse is not responsive when patients are in pain.
• Not impressed with their services.
• There didn't seem to be any urgency on their side.
• I had to beg for them to get her signed into hospice as she was suffering.
• When she passed away the nurse didn't call back for 3 hours.

Review

Integrated Palliative and Hospice is repeatedly described by families as a place that feels like home during an intensely difficult time. Reviewers highlight a clean, updated, home-like atmosphere in the building and in the rooms, with the option to spend the night in the patient's room. The descriptions emphasize space, light, and a sense of serenity that helps families settle into the reality of end-of-life care. Many readers will be struck by phrases like "immaculate" facilities, a well-equipped kitchen for family needs, and rooms large enough to accommodate visits and quiet moments alike. The overall impression is of a setting that minimizes the clinical distance often felt in hospice care and instead offers a comforting, domestic rhythm.

A central thread across positive reviews is the quality and character of the staff. Families consistently describe the team as kind, compassionate, skilled, and professional. The care providers are credited with knowledge, experience, and practical guidance through a heartbreaking process, all delivered with sensitivity and respect. Several testimonials name specific people who made a lasting impact: Tori in the outreach and coordination role, Paulette as exceptional in her care, and Rowena NP and Barb RN for their attentive clinical leadership. The involvement of other team members - Aldolfo LSW (Social Work), Jonathan, the equipment delivery personnel, and even Jill - appears as part of a reliable network that supports both patient comfort and family well-being. Across these voices, the care feels personal, almost like family, while remaining deeply professional and evidence-based.

Families repeatedly emphasize the central goals of comfort, dignity, and compassionate presence. The narratives speak to care that prioritizes the patient's comfort and a respectful approach to the dying process. A number of accounts celebrate the spiritual dimension of support, alongside practical medical care, with staff guiding families through difficult choices and transitions. The sentiment of moving toward a peaceful outcome with steady, empathetic guidance is a common thread: "a compassionate process moving towards that outcome makes it easier on all involved." In residential and home settings alike, reviewers recall that staff strove to keep patients comfortable around the clock and to keep families supported, informed, and included in care decisions.

Not all experiences were flawless, and some reviews offer a candid counterpoint. A few families reported slower responses from the palliative care team when pain relief or urgent needs arose, including instances where calls went unanswered after multiple attempts and delays in follow-up. One family described having to advocate repeatedly to get hospice enrollment completed, and another noted a three-hour gap before a nurse returned a call after a loved one had passed. These perspectives acknowledge that, even in a highly regarded program, there can be gaps in responsiveness and urgency. They serve as important reminders that, in the realm of end-of-life care, timely communication is crucial and can color a family's experience even when other aspects are excellent.

Yet even in the presence of these concerns, the overall tone remains overwhelmingly positive and grateful. Several testimonials celebrate the sense of empowerment and relief families feel when they find a place that treats the patient with dignity and the family with deep respect. The facility and its staff are often described in exalted terms - "world-class" facilities, "true angels," and "hospice work at its finest." Commentators recount moments that underscored exceptional care: the opportunity to spend time with loved ones in a comfortable, homelike setting; the staff's attentiveness to pain control and emotional needs; and the quiet competence that allows families to focus on love, memory, and closure. These stories frequently close with heartfelt thanks for support during an intensely personal journey.

The collection of experiences also covers the breadth of Integrated's services, including residential hospice, home hospice, and the transition between settings. Families who chose Integrated Residential Hospice speak of welcoming, clean spaces designed for visitation and private conversations, with staff whose primary focus was the patient's comfort and the family's emotional and logistical needs. For those who received care at home, reviewers emphasize the ability to honor a loved one's wish to stay at home while receiving professional support, including nursing, social work, and equipment delivery. The sense conveyed across these accounts is that Integrated can adapt to different care preferences and settings, while maintaining a consistent thread of compassion, competence, and coordinated care.

If you are facing the difficult decision about hospice or palliative care, the stories suggest that Integrated Palliative and Hospice offers a deeply human, patient-centered option. The majority of reviews praise a home-like environment, a high level of clinical skill, and a team that treats patients and their families with dignity and respect. They also acknowledge, candidly, that there is room for improvement in responsiveness in certain urgent situations, and they encourage prospective families to discuss expectations and communication protocols with the team ahead of time. Taken together, these experiences paint a portrait of an organization that many families come to rely on for meaningful, compassionate support at one of life's most challenging times.

In summary, Integrated Palliative and Hospice emerges from these reviews as a place where care, compassion, and competence intersect to ease the burden of end-of-life care. The consistently praised elements - the homelike ambiance, the thoughtful amenities, and the staff's unwavering dedication - combine with moments of frustration regarding responsiveness to illustrate a complex, real-world picture. For families seeking end-of-life support, the testimonials point to a resource that many have found not only professionally trustworthy but personally transformative - an environment where the dignity of the patient and the solace of loved ones are held in careful balance by a team that often feels like part of the family.

This part of Grayslake, Illinois offers a convenient and diverse range of amenities for senior living. With several pharmacies in close proximity, accessing medication and healthcare services is easily manageable. The area also boasts a variety of dining options, from fast food chains like Arby's and McDonald's to more upscale choices like Culver's and Light the Lamp Brewery. For medical needs, there are multiple physician offices nearby as well as Northwestern Grayslake Hospital just 1.6 miles away. Additionally, residents can enjoy leisure activities at nearby parks such as Millenium Park and Lakefront Park, or catch a movie at the Gurnee Mills Cinema or AMC Hawthorn 12 theaters. Overall, this area provides a balanced mix of healthcare, dining, entertainment, and recreation options for seniors looking to settle in Grayslake.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2 miles)
• Walgreens (3.4 miles)
• Walgreens (4.1 miles)
• Walgreens (4.3 miles)
• Walgreens (4.8 miles)

Restaurants

• Arby's (1.3 miles)
• Culver's (2.2 miles)
• Light the Lamp Brewery (2.4 miles)
• Raising Cane's Chicken Fingers (2.7 miles)
• McDonald's (2.8 miles)
• White Castle (2.9 miles)
• Portillo's Hot Dogs (3.3 miles)

Physicians

• Mundelein Pediatrics (1.6 miles)
• Dr Amato's Office (1.6 miles)
• Advocate Condell Outpatient Center (1.6 miles)
• NorthShore Medical Office Building (1.8 miles)
• Towne Vision Center (2.2 miles)
• Grayslake Eyecare (2.2 miles)
• Family Focused Health Care (2.5 miles)

Hospitals

• Northwestern Grayslake Hospital (1.6 miles)
• Advocate Condell Medical Center Heart Scan (6.2 miles)
• Captain James A. Lovell Federal Health Care Center (8.2 miles)

Cafes

• Starbucks (2.1 miles)
• Somethings Brewing (2.3 miles)
• Panera Bread (2.5 miles)
• Hansa Coffee Roasters (5.2 miles)
• Starbucks (5.4 miles)
• Conscious Cup Coffee Roasters (5.5 miles)
• Starbucks (5.8 miles)

Places of Worship

• St Gilbert Parish (2.5 miles)
• United Methodist Church of Libertyville (5.4 miles)
• Santa Maria Del Popolo Church (6.5 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (3 miles)
• AMC Hawthorn 12 (8.3 miles)

Parks

• Millenium Park of Lindenhurst (3.7 miles)
• Lakefront Park (4.2 miles)
• Butler Lake Park (5 miles)
• Sun Lake Forest Preserve (5.2 miles)
• Waukegan Park District (6.6 miles)
• Century Park (8.2 miles)

Transportation

• Metra (5.2 miles)