Integrated Home Healthcare Services Corp in Grayslake, IL

Pros

• Alyssa at Integrated is described as an absolute pleasure to work with, being attentive, organized, and truly dedicated.
• Integrated’s facility is beautiful, and patients are treated with compassion and professionalism.
• The staff are described as the NICEST people, offering compassionate, caring, and professional care.
• Integrated in-unit hospice care is described as clean, updated, and home-like, with staff who are kind, compassionate, and highly skilled.
• The management and nursing staff are praised for an incredible experience, dedicated to preserving dignity and respect, and making families feel like part of the care team.
• The care over a 30+ day period is described as kind, empathetic, patient, and wonderful, with high recommendations.
• The facility is immaculate, with large, comfortable rooms and amenities such as overnight stays and a well-equipped kitchen, and the staff are described as true angels.
• Integrated Home Hospice is noted for enabling peaceful at-home end-of-life experiences, with compassionate guidance and strong support.
• Rowena and Jill are described as amazing, representing hospice work at its finest.

Cons

• The Palliative Care team/nurse is not responsive when patients are in pain, with repeated calls going unanswered and a response time that is too long when time is of the essence.
• The home hospice services were not impressive, with a perceived lack of urgency and a nurse not calling back for three hours.
• The enrollment into hospice was delayed, as the family had to beg to get her signed into hospice.

Review

Integrated Home Hospice in Grayslake is best suited for families facing advanced illness or end-of-life care who prize a serene, home-like atmosphere, deeply compassionate staff, and hands-on, dignity-centered clinical support. This community shines when the goal is comfort, ongoing presence, and intimate family involvement rather than hospital-like intensity. It is especially well-matched for families seeking a smaller, tightly coordinated team that can braid medical expertise with genuinely empathetic bedside manner, all within a space that feels welcoming rather than clinical. For loved ones who want to stay connected to familiar surroundings, with bedrooms spacious enough for overnight family stays and a well-equipped kitchen for practical support, Integrated offers a compelling, purpose-built hospice experience. In short, it is the choice for those who measure success by peace of transition, personal touch, and visible respect for patient dignity.

Those who may want to consider alternatives are families prioritizing immediate, ultra-rapid pain control or extremely high-frequency clinical responsiveness. While the reviews consistently emphasize warmth and professionalism, a handful cite slower-than-desired response times in urgent pain situations. For families whose loved one requires aggressive symptom management around the clock, or for those who desire the scale and breadth of a larger network with potentially broader coverage across shifts and facilities, exploring other providers may be prudent. Similarly, if location, 24/7 on-call guarantees, or a more hospital-like level of medical intensity are non-negotiables, a non-hospice facility or a different hospice partner could better align with those expectations. The point is not doubt about quality, but alignment of service speed and scale with specific clinical needs.

On the strength side, the positives are persuasive and heavily corroborated across multiple accounts. The staff are repeatedly described as compassionate, skilled, and deeply dedicated, with Alyssa singled out for attentive, organized engagement and a staff culture described as truly caring. The facility itself earns high marks for cleanliness, updated interiors, and a home-like feel, with large, comfortable rooms that accommodate visitation and overnight stays, and even a kitchen that supports practical family needs. Several reviews highlight the sense of family that surrounds end-of-life care, the respectful treatment of patients, and the way clinicians balance professionalism with empathy. The consistent emphasis on dignity, around-the-clock attentiveness, and the willingness of the team to guide families through difficult conversations and transitions makes Integrated feel less like a service and more like a trusted partner at a profoundly challenging time.

That said, the main caveat centers on responsiveness in urgent moments. A few reviews point to a lag in pain management and timely communication when symptoms flare, noting experiences where calls were not returned promptly. While these are not universal experiences, they matter: in hospice and palliative care, timely adjustment of comfort measures is paramount. The smaller organizational footprint, framed by reviews that praise a personalized touch and a somewhat intimate team dynamic, can be a double-edged sword if peak demand stretches staffing. Prospective families should, therefore, probe ahead about explicit protocols for urgent symptom management, average response times, and guaranteed on-call coverage. Clarifying these expectations before care begins can reduce friction during the most stressful episodes.

Against the backdrop of those potential gaps, the offsetting benefits remain powerful. The environment, quiet, clean, and thoughtfully appointed, coupled with staff who consistently convey patience, respect, and clinical competence, delivers an experience that eases fear and emotional toll for families. The ability to stay overnight with a loved one, the thoughtful amenities, and the clear emphasis on honoring the patient’s last days in a dignified, comfortable setting are not minor conveniences; they are central to the value proposition for end-of-life care. Where immediate, universal responsiveness is achieved, Integrated’s model effectively blends competent medical oversight with deeply humane care, producing outcomes that families describe as meaningful and comforting during an extraordinarily difficult period.

For decision-makers, the verdict is practical and actionable: If the priority is a hospice experience that feels personal, respectful, and anchored in family participation, Integrated is a strong, credible choice. Enter discussions with a clear ask about response-time guarantees, especially for pain management, and request a written care plan that maps out who handles what during evenings, nights, and weekends. Visit the facility with questions about visitation policies, room configurations, and the logistics around equipment delivery and staff availability. If a loved one’s needs center on rapid symptom control, or if there is a desire for a broader regional network with more extensive 24/7 coverage, consider parallel options that emphasize speed and scale. For many families, Integrated offers the right balance of comfort, compassion, and clinical precision to pursue a tranquil, meaningful end-of-life journey.

This part of Grayslake, Illinois offers a convenient and diverse range of amenities for senior living. With several pharmacies in close proximity, accessing medication and healthcare services is easily manageable. The area also boasts a variety of dining options, from fast food chains like Arby's and McDonald's to more upscale choices like Culver's and Light the Lamp Brewery. For medical needs, there are multiple physician offices nearby as well as Northwestern Grayslake Hospital just 1.6 miles away. Additionally, residents can enjoy leisure activities at nearby parks such as Millenium Park and Lakefront Park, or catch a movie at the Gurnee Mills Cinema or AMC Hawthorn 12 theaters. Overall, this area provides a balanced mix of healthcare, dining, entertainment, and recreation options for seniors looking to settle in Grayslake.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2 miles)
• Walgreens (3.4 miles)
• Walgreens (4.1 miles)
• Walgreens (4.3 miles)
• Walgreens (4.8 miles)

Restaurants

• Arby's (1.3 miles)
• Culver's (2.2 miles)
• Light the Lamp Brewery (2.4 miles)
• Raising Cane's Chicken Fingers (2.7 miles)
• McDonald's (2.8 miles)
• White Castle (2.9 miles)
• Portillo's Hot Dogs (3.3 miles)

Physicians

• Mundelein Pediatrics (1.6 miles)
• Dr Amato's Office (1.6 miles)
• Advocate Condell Outpatient Center (1.6 miles)
• NorthShore Medical Office Building (1.8 miles)
• Towne Vision Center (2.2 miles)
• Grayslake Eyecare (2.2 miles)
• Family Focused Health Care (2.5 miles)

Hospitals

• Northwestern Grayslake Hospital (1.6 miles)
• Advocate Condell Medical Center Heart Scan (6.2 miles)
• Captain James A. Lovell Federal Health Care Center (8.2 miles)

Cafes

• Starbucks (2.1 miles)
• Somethings Brewing (2.3 miles)
• Panera Bread (2.5 miles)
• Hansa Coffee Roasters (5.2 miles)
• Starbucks (5.4 miles)
• Conscious Cup Coffee Roasters (5.5 miles)
• Starbucks (5.8 miles)

Places of Worship

• St Gilbert Parish (2.5 miles)
• United Methodist Church of Libertyville (5.4 miles)
• Santa Maria Del Popolo Church (6.5 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (3 miles)
• AMC Hawthorn 12 (8.3 miles)

Parks

• Millenium Park of Lindenhurst (3.7 miles)
• Lakefront Park (4.2 miles)
• Butler Lake Park (5 miles)
• Sun Lake Forest Preserve (5.2 miles)
• Waukegan Park District (6.6 miles)
• Century Park (8.2 miles)

Transportation

• Metra (5.2 miles)