Right at Home - Northern Lake County, IL in Grayslake, IL

Pros

• Right at Home is well-managed and professional in its approach to home care.
• The office and on-call staff are friendly, welcoming, supportive, and personable.
• Their scheduling and communication systems are efficient and reliable, enabling flexible care options.
• They provide caregivers with the tools and resources needed to deliver high-quality care for clients.
• The team shows genuine care for clients' and staff well-being and safety.
• They verify safety and quality by checking in after each shift.
• Caregivers are consistently punctual, attentive, and compassionate, making clients feel at ease.
• The staff are highly responsive, knowledgeable, and dedicated to meeting families' needs.
• They do an excellent job matching caregivers to clients, leading to comfort and trust.
• Families report peace of mind knowing loved ones are in good hands.
• The ownership and administration are committed, accessible, and professional.
• They are a trusted, community-focused agency that often goes above and beyond.

Cons

• They forgot to schedule a caregiver several times but still took payment, and nothing was done when the caregiver was present, leading to concerns like bed sores.
• They criticized Debby the receptionist for not relaying information to the person who needed it, indicating poor communication.
• They noted inconsistent communication during leadership changes (new HR manager) that led to scheduling issues.
• They claimed they were terminated from the schedule after a personal matter, despite prior explanations and attempts to adjust.
• They warned others not to trust them with loved ones.

Review

Right at Home Northern Lake County in Grayslake is best suited for families who want to keep a loved one living at home while receiving thoughtful, hands-on support. The model shines for seniors who need companionship, assistance with daily activities, light housekeeping, meal preparation, and dependable routines, with particular strength in dementia or memory-care challenges. The local owner-led team delivers a highly personalized approach: caregivers are matched to personalities and care goals, the office communicates efficiently to schedule shifts, and a family portal keeps relatives in the loop. For families planning long arcs of care, this agency provides a practical backbone - predictable scheduling, steady contact, and a sense of community around care.

Not every situation fits the home-care path. If 24/7 clinical supervision or rapid escalation to skilled nursing is essential, alternatives may be wiser. A history of scheduling gaps or late changes can disrupt daily routines and undermine peace of mind. Families that travel frequently or rely on a single caregiver for complex needs may find reliability stresses challenging unless a robust backup plan is in place. In cases where constant nursing oversight is non-negotiable, or where a familiar, structured community setting feels more secure, moving to an assisted living or memory-care environment may provide the level of oversight that home-based services cannot consistently guarantee.

Where Right at Home shines, the strength comes from precise caregiver matching, steady dementia-focused training, and a culture of responsiveness from top leadership. The owner and office team are praised for attentiveness, rapid problem solving, and transparent communication; Betsy the scheduler and Deb the care manager are frequently credited with smoothing transitions and coordinating care around changing needs. The result is consistent, compassionate care that allows loved ones to stay engaged at home and families to breathe easier through features like the online Family Room and post-shift follow-ups. Those advantages, in practice, help offset the reported hiccups - if a schedule slips or a new policy confuses the timing, a proactive manager can often re-align quickly and restore confidence.

Clients typically begin with an in-home assessment, followed by a careful caregiver-match process that prioritizes dementia understanding and daily living goals. The care plan evolves with feedback, and families receive regular updates through the Family Portal and direct communication from the care team. Caregivers provide companionship, light housekeeping, meal preparation, and safe mobility support, with opportunities for social outings and structured activities. The agency frequently coordinates with hospice or therapists and prides itself on training staff to handle memory-care situations with sensitivity. Families repeatedly note the schedule flexibility, the reliability of checks after each shift, and the sense that the client's safety and dignity remain the central focus.

Decision-makers should weigh the clear benefits of personalized, at-home care against the risk of occasional scheduling friction. Establish a dedicated point person, confirm a robust backup-plan for caregiver absences, and request a transparent, written care plan with defined response times. Ask about after-hours availability and the process to escalate urgent needs, and confirm what the Family Room looks like in practice for real-time updates. If a veteran or family member qualifies for benefits, seek help navigating those options. A trial period with a clearly defined start date, expected hours, and measurable outcomes helps separate fit from misalignment before committing long term.

Overall, Right at Home Northern Lake County offers a high-caliber home-care option for families prioritizing independence, stability, and dementia-capable support in Grayslake. The strongest case is for households that value careful caregiver matching, proactive leadership, and flexible, person-centered care over a perfectly glitch-free experience. Those who require constant medical oversight or who worry about scheduling reliability should explore alternatives - either other home-care providers with larger, more standardized back-up systems or a move to an assisted living or memory-care community where 24/7 clinical staffing and supervised environments are built in. Begin with an in-home consultation, request a single accountable care coordinator, and insist on a trial period to determine if this model truly meets the family's long-term care goals.

Located in the charming town of Grayslake, Illinois, this area boasts a variety of conveniences and amenities that cater to senior living. With multiple cafes like Starbucks and local coffee roasters within close proximity for socializing or enjoying a cup of coffee, along with reputable physicians' offices and hospitals nearby, residents can easily access quality healthcare services. Additionally, a selection of restaurants offering diverse cuisine options, pharmacies for medication needs, and tranquil parks like Lakefront Park and Butler Lake Park provide opportunities for relaxation and recreation. For entertainment, nearby theaters such as Gurnee Mills Cinema offer movie showings. The Metra transportation system is also readily available for easy access to surrounding areas. With its mix of services and attractions in a peaceful suburban setting, this part of Grayslake is an ideal choice for seniors seeking a comfortable and convenient lifestyle.

Cafes

• Starbucks (0.4 miles)
• Somethings Brewing (0.9 miles)
• Panera Bread (4.3 miles)
• Starbucks (4.3 miles)
• Hansa Coffee Roasters (5 miles)
• Conscious Cup Coffee Roasters (5.2 miles)
• Starbucks (6.6 miles)

Physicians

• Dr Amato's Office (0.4 miles)
• Advocate Condell Outpatient Center (0.4 miles)
• Mundelein Pediatrics (0.5 miles)
• Grayslake Eyecare (1.3 miles)
• Family Doctors of Round Lake (3.3 miles)
• NorthShore Medical Office Building (3.3 miles)
• Towne Vision Center (3.9 miles)

Hospitals

• Northwestern Grayslake Hospital (0.7 miles)
• Advocate Condell Medical Center Heart Scan (5.8 miles)

Places of Worship

• St Gilbert Parish (0.9 miles)
• United Methodist Church of Libertyville (5.1 miles)
• Santa Maria Del Popolo Church (5.4 miles)
• St Peter Parish (7.5 miles)

Restaurants

• Light the Lamp Brewery (1 miles)
• Arby's (1.2 miles)
• Culver's (1.9 miles)
• McDonald's (3.4 miles)
• Austin's Saloon & Eatery (3.7 miles)
• Wild Berry Pancakes & Cafe (4.1 miles)
• Burger King (4.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (3.6 miles)
• Walgreens (4.2 miles)
• Walgreens (4.2 miles)
• Walgreens (4.5 miles)
• Walgreens (4.7 miles)

Parks

• Lakefront Park (3.5 miles)
• Butler Lake Park (4.6 miles)
• Millenium Park of Lindenhurst (4.9 miles)
• Sun Lake Forest Preserve (6 miles)
• Century Park (7.5 miles)
• Waukegan Park District (8 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (4.8 miles)
• AMC Hawthorn 12 (7.7 miles)

Transportation

• Metra (4.9 miles)