Library Lane Senior Residence

Pros

• Diana is responsive, competent, knowledgeable and pleasant.
• Diana helped with all the paperwork and interactions with Lake County officials at every stage.
• The ladies there are very nice and sweet.
• The office staff are super great.
• The facility is beautiful.
• The facility has brand new staff and a very friendly environment for both staff and residents.

Cons

• The website domain is expired, leaving prospective residents without information.
• The website does not provide any information on how to apply for senior citizens.
• The intake person on the phone was haughty, rude, and presumptuous.
• A woman in charge was rude and suggested that the reviewer would never live there.
• The staff wouldn't give them the time of day.
• The reviewer was told that no one has moved in for 14 years, which was disappointing.

Review

The experience of engaging with Library Lane Senior Residence is described by several voices as a blend of warmth, beauty, and professional support, tempered by moments of frustration and missed connections. Foremost among the praise is the remarkable impression left by Diana, who is depicted as a standout guide through a stressful process. One reviewer calls her "a very responsive, competent, knowledgeable and pleasant woman," and notes that she "helped me with all the paperwork, interaction with Lake County officials, consulted at all stages." The gratitude is palpable: "I am very grateful to Diana for her work!" In these testimonials, Diana appears not merely as a staff member but as a trusted ally who shepherds families through the practicalities of moving a loved one into care.

Alongside this appreciation for Diana, there is a strong sense of warmth from other staff and residents. Several reviewers describe the front-office team in uniformly glowing terms. "The ladies there are very nice and sweet and the gals that work in the office are super great," one person writes, adding that they "can hardly wait to be able to move in there," and that they believe, in short order, "I'll be very happy. This place is beautiful." The positive tone about the community atmosphere extends to both staff and residents, suggesting a welcoming, friendly environment where people look forward to joining the ranks.

Yet the picture is not uniform in sentiment, and several comments highlight information gaps that complicate the decision-making process. A recurring concern centers on access to up-to-date information: "The website domain is expired so where can one get information?" and "this website does not have any information on how to apply for a senior citizen." These lines reveal a practical hurdle - potential residents are eager to learn how to proceed, but the channel that should inform them appears out of date or unavailable. The disconnection between the appealing on-site atmosphere and the missing online or accessible application guidance is a notable tension in the overall experience.

Interpersonal dynamics at the intake stage also show stark contrasts within the same facility. One reviewer condemns a "Haughty intake person on phone. Rude and presumptuous," signaling that not every interaction aligns with the warm, helpful tone described elsewhere. This tension is further complicated by another remark about leadership: "Woman in charge was rude and even suggested that I would never live there." Together, these comments sketch a divide between the friendliness reported in some circles and the stern, even dismissive, stance encountered by others in initial outreach.

On the other hand, there are accounts that celebrate the current staff's enthusiasm and the environment they've built as they transition through staffing changes. "This facility has brand new staff. It's a very friendly environment when it comes to the staff as well as the residents." This line suggests that, even amid turnover, the culture remains welcoming and that new team members contribute to a positive vibe and a sense of community. The juxtaposition of "brand new staff" with "friendly environment" underscores how quickly a place can feel like home when relationships are cultivated with care.

A poignant, reflective note closes the set of impressions, capturing both aspiration and disappointment in one line. A reviewer writes: "Humble enough to know I'm not better than anyone else. Smart enough to know I'm not different than anyone. Wouldn't give us the time of day. I was told no one has moved in 14 years. They must have the fountain of youth. Truly disappointing." This sentiment blends humility with bitterness, conveying a sense of being dismissed or undervalued, and it leaves a lasting impression about the level of courtesy and responsiveness expected by prospective residents and their families.

Taken together, the collection of reviews paints a complex portrait of Library Lane Senior Residence. The strongest themes celebrate a beautiful facility and a compassionate, capable advocate in Diana, whose efforts help families navigate paperwork and official channels with confidence. They also celebrate a front-office team described as pleasant and welcoming, and a general sense of friendliness among staff and residents once people join the community. However, significant caveats endure: inconsistent access to current information about how to apply, and mixed experiences with intake and leadership that range from courteous and professional to distant or even discourteous. The overall message suggests a community with substantial potential and many positive personal connections, but one that would benefit from improved information accessibility, consistent customer service, and a renewed emphasis on respectful outreach to prospective residents to prevent feelings of being dismissed or undervalued.

Cafes

• Somethings Brewing (0.4 miles)
• Starbucks (0.7 miles)
• Panera Bread (4.5 miles)
• Starbucks (4.6 miles)
• Hansa Coffee Roasters (5.6 miles)
• Conscious Cup Coffee Roasters (5.8 miles)
• Starbucks (7.1 miles)

Restaurants

• Light the Lamp Brewery (0.4 miles)
• Culver's (1.4 miles)
• Arby's (1.8 miles)
• McDonald's (2.8 miles)
• Burger King (3.6 miles)
• Austin's Saloon & Eatery (4.3 miles)
• Antioch Pizza Shop (4.6 miles)

Places of Worship

• St Gilbert Parish (0.6 miles)
• United Methodist Church of Libertyville (5.7 miles)
• Santa Maria Del Popolo Church (5.8 miles)
• St Peter Parish (7 miles)

Physicians

• Grayslake Eyecare (0.7 miles)
• Dr Amato's Office (1.1 miles)
• Advocate Condell Outpatient Center (1.1 miles)
• Mundelein Pediatrics (1.1 miles)
• Family Doctors of Round Lake (2.8 miles)
• Midlakes Clinic (3.2 miles)
• Carl M Silberman MD (3.3 miles)

Hospitals

• Northwestern Grayslake Hospital (1.4 miles)
• Advocate Condell Medical Center Heart Scan (6.4 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.6 miles)
• Walgreens (4.7 miles)

Parks

• Lakefront Park (2.8 miles)
• Millenium Park of Lindenhurst (4.7 miles)
• Butler Lake Park (5.2 miles)
• Sun Lake Forest Preserve (5.7 miles)
• Century Park (8 miles)
• Waukegan Park District (8.5 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (5 miles)
• AMC Hawthorn 12 (8.3 miles)

Transportation

• Metra (5.5 miles)