Comfort Keepers

Pros

• Angie is knowledgeable, compassionate, and quick to respond to questions and concerns.
• Comfort Keepers in Grayslake provides exceptional care for loved ones with Alzheimer's disease.
• Cyndi and her team are amazing, easy to work with, and genuinely concerned with clients' situations.
• Amya has already become part of the family for the families they serve.
• All CK staff, caretakers, and CK team members are professional, focused, trained, prompt, and willing to go above and beyond.
• The team offers flexible scheduling and is easy to coordinate with.
• Comfort Keepers is an awesome home care company with the nicest caregivers and most conscientious staff.
• Karen Larsen provides gentle, caring guidance and invaluable information regarding hospital/Medicare guidelines.
• The owner genuinely cares about helping people and provides helpful resources.

Cons

• One reviewer felt the company didn't deserve even one star.
• The reviewer claimed caregivers and staff are not paid well.
• The reviewer claimed the company takes most profit and caregivers get only about one third.
• The reviewer stated wage increases are never given.
• The reviewer said the company poorly followed up after a caregiver couldn't return, and that they were ghosted despite promised callbacks.
• The reviewer labeled the experience a big waste of time and said they wouldn't recommend the service.

Review

Comfort Keepers Grayslake in Illinois has emerged in these reviews as a notably attentive in-home care option for seniors, especially for families navigating the challenges of Alzheimer's and other health issues. Across multiple accounts, families describe a consistent thread: dependable, compassionate staff who help their loved ones stay safely at home while giving the rest of the family much-needed support and peace of mind. The caregiver teams are repeatedly praised for their focus on quality care, responsiveness, and the practical help they provide beyond basic daily tasks.

Several reviews spotlight the office leadership and frontline coordinators who make the arrangements work. Angie, described as the office manager, is repeatedly praised for her knowledge, compassion, and rapid responsiveness to questions and concerns. Families mention that she works hard to coordinate care and ensure quality service for their loved ones. Similarly, Angela at Comfort Keepers in Grayslake is singled out as knowledgeable and kind, with grateful families thanking her for guiding them through tough moments. These impressions point to a strong front-end process that helps families feel supported from the first point of contact.

Cyndi, identified as the Grayslake manager, appears as a central figure in a number of the most glowing testimonials. Reviewers describe her as friendly, engaged, responsible, and efficient. She and her team are lauded for being easy to work with and for offering flexible scheduling, which is repeatedly cited as crucial for families balancing caregiving with work and personal obligations. The reviews emphasize that Cyndi stays on top of things, answers questions promptly, and treats clients as if they were family, with Amya - one caregiver - already feeling like part of the family after only a few months.

The care experience itself is frequently portrayed as high-quality and deeply reassuring for families dealing with Alzheimer's disease. Families note that Comfort Keepers provides excellent care that supports the patient's comfort and safety at home, while also allowing the caregiver to take a much-needed break. Phrases like "the best choice I made," "part of our family," and "above and beyond" appear in several testimonials, underscoring a sense that the team not only meets basic caregiving needs but also offers emotional support and meaningful engagement. Reviewers highlight how the staff handle extra shifts without hesitation and how they take care of small but meaningful tasks or meaningful conversations that can brighten a senior's day.

Beyond direct caregiving, some reviews emphasize the tangible, day-to-day assistance the team provides and the overall value proposition. Several accounts mention flexible scheduling, prompt communication, and a careful, person-centered approach to care - traits that contribute to a sense of reliability and trust. One reviewer notes that the caregivers are skilled and compassionate, and that the agency stands out for its professional, well-trained staff who are devoted to keeping seniors safe and content at home. The impression conveyed is one of a well-organized operation with committed people who take pride in their work and in supporting families through challenging times.

Not all experiences, however, were flawless. A negative account describes a situation where a coordinator organized a plan for a three-times-a-week caregiver, but after the caregiver became unavailable, the company reportedly failed to follow up or deliver the promised care. The reviewer felt ghosted, calling the experience a big waste of time and not something they would recommend. This contrasts with the other overwhelmingly positive feedback but serves as a reminder that, like any service, reliability and communication are critical - and must be consistently maintained.

There are also candid cautions about business practices from a different perspective. At least one reviewer criticized compensation structures, arguing that caregivers are not paid well relative to profits and that wage increases are not forthcoming. This critique focuses on the financial side of the operation rather than the quality of care, offering a counterpoint to the many positive experiences and suggesting that sustainability for caregivers is an important area for improvement. Even so, the same reviewers often acknowledge the quality of care and the personal care provided by specific staff or the approach of individual managers.

In addition to these experiences, other reviewers highlight supportive interactions with comfort keepers personnel who extend beyond the immediate family to provide guidance and resources during health-related emergencies. One detailed account describes Karen Larsen at Comfort Keepers listening with a gentle, caring touch and helping navigate Medicare guidelines to ensure coverage for hospital or skilled nursing facility stays. This kind of guidance is presented as invaluable during stressful times and helps relieve some of the cognitive load families bear when making tough health care decisions. Another reviewer mentions meeting several caregivers and recognizing a shared passion for helping people live safely and happily at home, reinforcing the sense that Comfort Keepers Grayslake is home to a devoted team.

Overall, the collective sentiment across these reviews paints Comfort Keepers Grayslake as a home care provider with deep, compassionate engagement from its leadership team and a consistent emphasis on flexible, responsive, and person-centered care. Families frequently commend the managers - Angie, Angela, and Cyndi - for their coordination and warmth, and they describe caregivers like Amya as becoming part of the family through sustained engagement. While there are isolated critiques about follow-up gaps or wage structures, the prevailing tone is one of trust, relief, and appreciation for a service that helps loved ones remain at home with dignity and safety, supported by a dedicated team that appears to genuinely care about their clients and their families.

Cafes

• Starbucks (0.2 miles)
• Somethings Brewing (0.9 miles)
• Starbucks (4.2 miles)
• Panera Bread (4.5 miles)
• Hansa Coffee Roasters (5 miles)
• Conscious Cup Coffee Roasters (5.2 miles)
• Starbucks (6.7 miles)

Physicians

• Dr Amato's Office (0.6 miles)
• Advocate Condell Outpatient Center (0.6 miles)
• Mundelein Pediatrics (0.6 miles)
• Grayslake Eyecare (1.3 miles)
• Family Doctors of Round Lake (3.4 miles)
• NorthShore Medical Office Building (3.5 miles)
• Midlakes Clinic (3.8 miles)

Places of Worship

• St Gilbert Parish (0.7 miles)
• United Methodist Church of Libertyville (5.1 miles)
• Santa Maria Del Popolo Church (5.3 miles)
• St Peter Parish (7.4 miles)

Hospitals

• Northwestern Grayslake Hospital (0.8 miles)
• Advocate Condell Medical Center Heart Scan (5.7 miles)

Restaurants

• Light the Lamp Brewery (0.9 miles)
• Arby's (1.4 miles)
• Culver's (2 miles)
• McDonald's (3.4 miles)
• Austin's Saloon & Eatery (3.7 miles)
• Wild Berry Pancakes & Cafe (4.1 miles)
• Burger King (4.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.8 miles)
• Walgreens (4.2 miles)
• Walgreens (4.2 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.7 miles)

Parks

• Lakefront Park (3.4 miles)
• Butler Lake Park (4.5 miles)
• Millenium Park of Lindenhurst (5 miles)
• Sun Lake Forest Preserve (6.2 miles)
• Century Park (7.4 miles)
• Waukegan Park District (8.2 miles)

Transportation

• Metra (4.9 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (5 miles)
• AMC Hawthorn 12 (7.7 miles)