Serenity, A Randall Residence

Pros

• The facility offers a convenient location close to the reviewer’s home, making it an ideal choice for families.
• Staff members are consistently friendly and approachable, readily available to answer any questions from family members.
• The marketing staff demonstrated compassion and extensive knowledge, making the initial experience comforting for the reviewer.
• The community provides flexibility for families in taking their loved ones out, enhancing overall satisfaction.
• The cleanliness of the facility is commendable, as evidenced by unannounced visits that always showed a well-maintained environment.
• The activities calendar is robust and engaging, contributing positively to residents' experiences and wellbeing.
• Overall, the reviewer expressed happiness with their loved one’s care at Serenity and would recommend the facility to others.

Cons

• The administrator lied about waiving notice and reducing the monthly rate for December.
• The CNA denied care multiple times and stated she would not work overtime, causing fear of requesting assistance.
• There was a lack of respect for personal boundaries when staff entered rooms without permission to turn on lights.
• Dining room services were described as a mess, indicating poor organization or quality.
• Dogs running unsupervised in the facility were deemed unacceptable.
• The reviewer felt deceived and believed their concerns were not taken seriously.
• A family member suggested leaving due to dissatisfaction with the situation at Serenity.
• Initial impressions of marketing staff did not align with later experiences regarding care delivery and communication issues.

Review

The experiences shared by residents and families at Serenity reveal a complex tapestry of emotions, highlighting both commendable aspects and significant concerns regarding the quality of care provided at the facility. One resident expressed profound disappointment with administrative practices, claiming that they were misled by management about the terms of service and care provisions. Specifically, promises made regarding a reduction in monthly rates for December and waiving notice period were allegedly made in front of their son but not honored later. This resident described feeling disregarded when their needs for assistance were denied multiple times by Certified Nursing Assistants (CNAs). The fear of requesting help became apparent when the administrator mentioned that no overtime would be allowed for CNAs, leaving residents feeling abandoned.

In an effort to address these concerns, a senior CNA was assigned to speak with this resident, yet their discomfort remained due to unexpected interventions like turning on the light without consent. Despite these challenges with care staff, two employees—the Director of Nursing and Activity Director—were noted as being particularly kind during interactions. However, contrasting experiences were reported regarding dining services and overall management effectiveness. Issues such as unregulated dogs roaming freely on the second floor and dining room further contributed to dissatisfaction among residents and families alike.

Conversely, another review painted a much more favorable picture of Serenity. A family member detailed their positive first impressions after touring the facility, which ultimately influenced their decision to choose Serenity for their loved one’s care. They noted the private room option as a major advantage along with its convenient location close to home. Friendly staff who were personable and knowledgeable contributed significantly to their comfort level; individuals felt recognized during visits, prompting trust in the facility's ability to provide quality care.

The initial encounter with Serenity’s marketing representative had an especially lasting impact on this family member; they recalled feeling supported during an emotionally taxing process while navigating long-term care options for a loved one. It was clear from this review that staff members demonstrated compassion throughout their journey—even amid heightened anxieties due to COVID-19 protocols—reassuring them that they could rely on Serenity regardless of whether it turned out to be the right fit.

Notably, cleanliness emerged as another point appreciated by this reviewer; they found Serenity consistently maintained a pleasant environment devoid of odors when visiting unannounced—all aspects reflecting well on housekeeping services. Activities available for residents were positively highlighted; engaging calendars suggested efforts toward maintaining social interaction and overall mental wellness amidst more challenging circumstances.

Ultimately, these mixed reviews underscore not only individual satisfaction levels but also suggest areas that require immediate attention from administration if Serenity is committed to upholding its reputation as a premier assisted living facility. While some staff interactions solidified confidence in daily operations based upon compassion and attentive service—a foundation vital for those entrusted within their walls—serious discrepancies related to communication failures have left other residents questioning whether they can continue relying on promised support systems moving forward.

Thus far, it seems there is potential for improvement where dining services are concerned or how pets are managed throughout community spaces. The balancing act between striving for quality care while ensuring residents’ rights are respected requires diligence from every level within Serenity’s organizational structure. Moving ahead effectively means addressing these glaring issues promptly lest they undermine all that has been built through strong relationships fostered by genuine personal connection among staff members working diligently behind-the-scenes day in day out.

This part of East Peoria, Illinois, offers a convenient and accessible location for senior living with a variety of amenities nearby. Pharmacies such as Walgreens and Kroger Pharmacy are within a short distance, making it easy to access medication and healthcare needs. There are also numerous dining options including Bob Evans, Panda Express, and Chili's Grill & Bar for enjoyable meals out. Places of worship like East Peoria Church of Christ and Riverside Community Church provide opportunities for spiritual growth and community involvement. In terms of healthcare services, there are several physicians' offices in the area such as Central Illinois Radiological Associates and Methodist Medical Group At East Peoria for medical care. Cafes like Panera Bread and Starbucks offer cozy spots to enjoy a cup of coffee or meet with friends. Additionally, there are hospitals nearby such as Children's Hospital of Illinois and OSF St Francis Hospital NICU for any medical emergencies that may arise. Overall, this part of East Peoria provides a well-rounded environment that caters to the needs and interests of seniors looking to settle down in a vibrant community.

Pharmacies

• Walgreens (1.2 miles)
• Kroger Pharmacy (1.4 miles)
• Genoa Healthcare (2.9 miles)
• Walgreens (3.5 miles)
• Methodist Pharmacy At Allen Rd (3.5 miles)
• Walgreens (4.2 miles)
• Alwan Pharmacy and Compounding Center (4.2 miles)

Restaurants

• Bob Evans (1.2 miles)
• Silver Bullet (1.4 miles)
• Panda Express (1.6 miles)
• Chick-Fil-A (1.6 miles)
• Chipotle Mexican Grill (1.6 miles)
• Tequilas Mexican Bar A (1.7 miles)
• Chili's Grill & Bar (2.1 miles)

Places of Worship

• East Peoria Church of Christ (1.5 miles)
• Riverside Community Church (3.1 miles)
• Dream Center Peoria (3.2 miles)

Physicians

• Central Illinois Radiological Associates (1.8 miles)
• Bard Optical - East Peoria (2 miles)
• Methodist Medical Group At East Peoria (2.2 miles)
• Raymond R Heyde (3.3 miles)
• Mid Illini Surgical Associates, S.C. (3.3 miles)
• Central Illinois Diabetes (3.3 miles)
• Johnson, Christopher, Kenneth, MD (3.4 miles)

Cafes

• Panera Bread (2.1 miles)
• Zion Coffee- E (2.9 miles)
• Thirty Thirty Coffee Co. (3.2 miles)
• Starbucks (3.8 miles)
• One World Eats & Drinks (4.1 miles)

Hospitals

• Children's Hospital of Illinois (2.9 miles)
• OSF St Francis Hospital NICU (3.4 miles)
• Saint Francis Hospital Auxiliary Service Guild (3.4 miles)
• OSF Healthcare System (3.4 miles)
• Osf Forest Park (3.4 miles)
• Methodist Medical Center of Illinois (3.4 miles)
• OSF Milestone Building (3.5 miles)