Addus Home Health Care

Pros

• The caregivers provided by Addus have been very good.
• Addus was flexible in accommodating the requested hours and times for care.
• The local office staff are friendly and kind.

Cons

• It took more than a week for them to schedule the start of care.
• The local office is often hard to get in touch with, despite being friendly and kind.

Review

When seeking home healthcare services, finding a reliable provider who can accommodate specific needs is paramount. In the case of Addus HomeCare, many users have shared their experiences, highlighting both the positive aspects of the caregiving provided and some areas where the service could improve. Overall, feedback from clients indicates a level of satisfaction in the care received but also points out challenges in communication and scheduling.

One notable strength that multiple reviewers emphasized is the quality of caregivers dispatched by Addus. Clients have described their caregivers as very good, indicating a high level of professionalism and compassion in their approach to care. These caregivers seem to be well-trained, attentive, and responsive to the needs of those they are looking after. This aspect is particularly valuable for families who rely on caregivers not only for physical assistance but also for emotional support and companionship.

Another highlight that stands out in these reviews is Addus's flexibility in accommodating specific scheduling requests. Families have expressed gratitude that they could request exact hours and times for caregiving services without encountering significant pushback or limitations. This level of adaptability demonstrates a customer-centered approach that recognizes the unique circumstances each client might face. Such flexibility plays an essential role in easing family concerns about their loved ones' care while allowing them to maintain a manageable routine.

However, despite these commendable features, there are notable areas where clients feel improvements are needed—primarily around communication and scheduling efficiency. Reviews indicate that it took more than a week for Addus to finalize arrangements for starting care after initial inquiries were made. This delay can prove stressful for families needing immediate assistance during challenging times. When dealing with health issues, time is often critical, so delays can lead to increased anxiety and concern for both patients and their families.

Additionally, while reviewers acknowledged the friendliness and kindness of local office staff, many noted difficulties with accessibility—finding it challenging to get in touch with them directly when questions or issues arose. Effective communication is essential in any service-based industry; thus, any barriers preventing timely interaction can hinder overall satisfaction with the service provided. Families expect quick responses when coordinating care schedules or addressing urgent situations; hence establishing more effective lines of communication would potentially enhance client experiences significantly.

In conclusion, while addus HomeCare offers commendable caregiving services characterized by skilled professionals who display genuine kindness towards their clients, there remains room for improvement within operational processes—particularly regarding schedule management and responsiveness from office staff. By enhancing these aspects of service delivery while continuing to foster its excellent caregiver relationships, Addus could create an even stronger reputation within this competitive industry focused on compassion-led home healthcare services. Ultimately, families seek peace of mind when entrusting someone with their loved one's care; addressing these areas would go a long way toward achieving this assurance.

Pharmacies

• Genoa Healthcare (0.1 miles)
• Meda Pharmaceuticals (0.5 miles)
• Bright Morning Star (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Dale's Southlake Pharmacy (1.4 miles)
• Walgreens (1.4 miles)

Restaurants

• Decatur Brew Works (0.1 miles)
• R Bar & Grille (0.1 miles)
• Bizou (0.1 miles)
• Decatur Club (0.1 miles)
• Krekel's Custard (0.5 miles)
• N J's Place (0.6 miles)
• Burger King (0.7 miles)

Parks

• Central Park (0.1 miles)
• Fairview Park (1.5 miles)
• Monroe Park (1.6 miles)

Transportation

• Decatur Public Transit Center (0.2 miles)
• U-Haul Neighborhood Dealer (0.6 miles)
• WABIC Junction (0.6 miles)
• D R Roberts Photography (1 miles)
• Canadian National Railroad (1.1 miles)
• Train (1.3 miles)
• U-Haul Neighborhood Dealer (1.7 miles)

Places of Worship

• House of Miracles (0.3 miles)
• St James Catholic Church (0.4 miles)
• Church Of The Living God (0.8 miles)
• The First Church Of The Living Dead Decatur (0.8 miles)
• Church of the Living God (0.9 miles)
• Church of Christ North Jasper (1 miles)
• St John Baptist Church (1.1 miles)

Physicians

• Heritage Behavioral Health Center (0.5 miles)
• Wellness Center - Millikin University (1.2 miles)
• Millikin Clinic (1.2 miles)
• Bard Optical - Decatur (1.4 miles)
• DMH Express Care (1.6 miles)
• Macon County Medical Society (1.6 miles)
• Krishan I Patel (1.6 miles)

Cafes

• Marquis Beverage (1.2 miles)

Hospitals

• Prairie Heart Institute at HSHS St. Mary's Hospital (1.6 miles)
• Heartland Health Care Center-Decatur (1.6 miles)
• Matthews Beverly PsyD (1.7 miles)
• DMH Find-A-Doctor (1.8 miles)
• Prime Time (1.8 miles)
• Davita Healthcare Partners (2.1 miles)