St James Manor and Villas

Pros

• The therapy staff at the facility demonstrated kindness and patience, providing excellent care for residents.
• The physical therapy team was communicative and caring towards both the patient and their family members.
• The assisted living environment at St James Manor & Villas was clean, well-furnished, and accommodating to residents' needs.
• Family members appreciated the detailed tours provided by staff, which helped them understand the facility’s offerings.
• Residents enjoyed tasty meals, with a variety of options that catered to their dietary needs.
• The rooms in St James Manor & Villas were well-furnished and included amenities like TVs and refrigerators, making residents feel comfortable.
• The atmosphere in the facility featured beautiful outdoor spaces with flowers, creating a pleasant environment for residents.

Cons

• The nursing staff was rude and negligent towards the patients and their families.
• Personal belongings of deceased patients were not returned to their families.
• Patients were regularly left in bed for entire weekends, leading to bedsores.
• Call buttons and personal cell phones were often kept out of reach, leaving patients without means to summon assistance.
• Oxygen tanks sent with patients often ran out during medical appointments, indicating a lack of oversight on medical needs.
• Overall care provided by non-therapy staff was described as horrible and substandard.
• There was a lack of communication from the facility regarding patient care issues raised by family members.
• Patients' pain and serious health concerns went unnoticed until family members intervened.

Review

The experiences shared by families regarding the care provided in various skilled nursing facilities (SNFs) and assisted living centers reveal a stark contrast in the quality of service across different departments. While some aspects of care, particularly those associated with therapy, are often praised, many family members express deep frustrations and concerns regarding nursing and administrative staff's behavior and responsiveness.

One notable positive aspect is the quality of therapy services within these facilities. Family members consistently highlight the dedication, patience, and professionalism displayed by the therapists. For instance, in one review, a daughter mentions how her mother received effective therapy during her four-month stay at a SNF. The therapy staff was described as caring and respectful, providing a comforting environment despite the challenges posed by the COVID-19 pandemic that limited physical access to residents. However, this satisfaction with therapeutic treatment stands in stark contrast to complaints about nursing staff—and highlights an inconsistency in care that can leave families feeling helpless.

On the other hand, numerous reviews indicate severe deficiencies in nursing care and communication from administrative staff. A grieving daughter recounted her experience watching her mother endure neglectful practices where she was left in bed for entire weekends without necessary attention or therapies. Alarmingly, issues such as call buttons being placed out of reach hindered her mother's ability to summon help when needed. Such negligence resulted not only in emotional distress for both the patient and family but also physical complications like bedsores—issues that should be preventable with proper attention.

Additionally troubling accounts speak to an overall lack of compassion from nursing personnel who reportedly reprimanded both patients and their families for voicing concerns or seeking assistance too frequently. One family’s experience included their loved one suffering silently until they raised awareness about his wheezing—a symptom of fluid accumulation in his lungs that should have been monitored more closely by trained medical staff. Instances like these raise critical questions about patient safety protocols and highlight a systemic issue within certain facilities.

While some family members report decent interactions with support staff like CNAs (Certified Nursing Assistants), others describe an unprofessional environment plagued by rudeness and disorganization among nurses who seemed overwhelmed or dismissive when faced with legitimate inquiries from concerned relatives. In one case involving an emergency hospital visit due to an abscess from a fall during physical therapy sessions, it became painfully clear that consistent oversight was lacking until family intervention occurred.

In contrast to these negative experiences at SNFs, reports about assisted living situations illustrate more favorable outcomes regarding upkeep and service delivery. For example, one reviewer shared positive feedback about St James Manor & Villas where their husband resided comfortably amidst clean surroundings equipped with adequate amenities—but even here there were notes on areas needing improvement such as carpeting updates which might not detract significantly from overall resident comfort at this time.

Moreover, personal anecdotes of individual accommodations—like receiving approval for overnight stays—demonstrate efforts made by some facilities to maintain open lines of communication between staff and families aimed at easing transition-related anxiety when moving loved ones into residential care settings. The family-friendly atmosphere described contrasts sharply against harsher realities witnessed within skilled nursing environments—yet underscores the collective desire for dignified elderly care across all levels of support needed as people navigate their golden years."

Crete, Illinois is a vibrant and diverse community with a variety of amenities to support a comfortable and convenient lifestyle for seniors. With several healthcare facilities in close proximity, including Medina Health Care and Aunt Martha's Health Care, residents have easy access to medical services. Additionally, the presence of pharmacies like Walgreens and CVS Pharmacy ensures that medication needs are easily met. For leisure activities, there are plenty of dining options such as Atlantis Gentlemen's Club and White Rhino Bar & Grill, as well as cafes like Windmill Brewing and Starbucks for socializing with friends. The area also boasts several parks like Heartland Park and Briar Creek Park for outdoor recreation, along with theaters like AMC Schererville 12 for entertainment options. Places of worship such as St George Greek Orthodox Church NW Indiana cater to spiritual needs, while transportation options like Metra provide accessibility to neighboring areas. Overall, Crete offers a well-rounded environment for senior living with ample resources and opportunities for an enriching retirement experience.

Physicians

• Medina Health Care (2.1 miles)
• Marcotte Medical Group (3.3 miles)
• Aunt Martha's Health Care (4.3 miles)
• Kids First Pediatrics On 30 (4.8 miles)
• Hammond Clinic (5.8 miles)
• Northwest Oral Surgeons (6.4 miles)
• Hoehn Medical Center (6.5 miles)

Pharmacies

• Walgreens (2.7 miles)
• Walgreens (3.4 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.6 miles)
• Walgreens (5.6 miles)
• Walgreens (5.8 miles)

Restaurants

• Atlantis Gentlemen's Club (3.4 miles)
• White Rhino Bar & Grill (4 miles)
• Skyline Restaurant (5 miles)
• Brown's Chicken & Pasta (5.2 miles)
• Arby's (5.5 miles)
• Taco Bell (5.6 miles)
• Taco Bell (5.8 miles)

Hospitals

• Franciscan St Margaret Health (3.8 miles)
• Franciscan Health Chicago Heights (4.5 miles)
• Franciscan Health (4.5 miles)
• Elisabeth Ludeman Center (6.2 miles)
• Franciscan Health Emergency Department Munster (6.6 miles)
• Franciscan Physicians Hospital (6.6 miles)
• Community Hospital (7.5 miles)

Cafes

• Windmill Brewing (3.9 miles)
• Starbucks (6 miles)
• Panera Bread (7.1 miles)
• Starbucks (8 miles)
• Starbucks (8.2 miles)
• Starbucks (8.4 miles)
• Panera Bread (8.4 miles)

Parks

• Heartland Park (5 miles)
• Briar Creek Park (6.5 miles)
• The Park (7 miles)
• Redar Park (7.4 miles)
• Beech Park (8.7 miles)
• Riverside Park (8.8 miles)

Theaters

• AMC Schererville 12 (6.1 miles)

Places of Worship

• St George Greek Orthodox Church NW Indiana (6.3 miles)
• Suncrest Christian Church (7.1 miles)
• St. Paul's Lutheran School (7.8 miles)
• Illiana Islamic Association (8.1 miles)

Transportation

• Metra (7.3 miles)
• Metra/Amtrak (8.5 miles)