Senior Helpers of Chicago, IL

Pros

• The office staff was good to deal with.
• Very reliable and professional.
• The manager of the agency is great, very easy to work with.
• The care take arrives on time and is respectful.
• Junior Helpers provides excellent care for my parents.
• They have been helpful and reliable.
• The caregiver is willing to help and is caring.
• Jarlilla from Senior Helpers is terrific.
• They were very reliable and consistent.
• They were very friendly and responsive in making adjustments to help the clients out.

Cons

• The company was expensive and did not meet the expectations of professionalism for the price charged.
• The agency experienced issues with caregiver reliability, resulting in a lack of medication administration and supervision for an elderly individual.
• One of the caregivers was consistently late, did not have appropriate strength, had a mismatched personality with the client, and forgot to administer medications.
• Despite claims of providing meaningful activities for individuals with memory challenges, the agency did not deliver on this promise.
• There were concerns about the competency and training of one caregiver, although the agency was responsive in addressing these issues.

Review

Senior Helpers is a company that offers 24-hour in-home care services. While some customers found their services to be expensive, they did acknowledge that the office staff was good to deal with. The company initially impressed one customer, but they caution that Senior Helpers hires caregivers who quit without notice. This happened twice within just four months for this particular customer, leaving their elderly mother alone and without necessary medication or food for an entire day on one occasion. This lack of reliability from the caregivers was a significant concern, especially considering the high price charged by Senior Helpers.

On the other hand, other customers have had positive experiences with Senior Helpers in different locations such as Illinois and North Carolina. They found the company to be reliable and professional and expressed overall satisfaction with their services. One reviewer specifically praised the manager and his staff, noting that they provided expert advice and practical assistance when needed.

Another customer appreciated how the staff listened attentively, offered valuable advice, and showed deep care and competence. They were grateful to have found such a helpful agency and highly recommended it. Similarly, another reviewer emphasized the helpfulness, kindness, and competence of both the manager and his staff at Senior Helpers.

While there were some issues raised by customers regarding specific caregivers, Senior Helpers addressed these concerns promptly and made changes as necessary. One caregiver named stood out positively for being accommodating, well-trained, and willing to do split shifts according to one customer's needs. However, there was another caregiver who struggled with timeliness, strength control, compatibility with the client's personality, and medication administration. Nonetheless, once informed of these issues by the customer, Senior Helpers promptly resolved them.

Overall, customers have found Senior Helpers to provide reliable service in a professional manner. Reviewers expressed appreciation for their willingness to help with household duties and timely arrival. The agency was commended for its ease of communication when needed.

One reviewer had an exceptional experience with Jaqueline from Senior Helpers. They found her supportive, caring, and flexible in helping arrange care for their sister who was transitioning from a nursing home to home care. The caregiver provided excellent support and alerted the reviewer promptly to any concerns regarding their sister's wellbeing. This customer highly recommended Senior Helpers based on their experience.

Additionally, Senior Helpers received praise for the exceptional care provided to the parents of one customer. The caregiver demonstrated dedication and proficiency in handling various tasks such as cooking, cleaning, and assisting with showering. This caregiver was seen as vital to maintaining the household's functioning.

Based on various customer reviews, Senior Helpers appears to have provided satisfactory and reliable services in most cases. However, there were instances where specific caregivers did not meet expectations or reliability standards. Nonetheless, Senior Helpers seemed responsive in addressing and rectifying these issues promptly.

This area of Chicago, Illinois offers a convenient and vibrant environment for senior living. With multiple pharmacies such as CVS and Walgreens within close proximity, residents have easy access to their medication needs. There are also a variety of restaurants nearby including Giordano's and Portillo's Hot Dogs, providing plenty of dining options. For healthcare needs, several hospitals like Ann & Robert H. Lurie Children's Hospital and Shirley Ryan AbilityLab are located nearby. Additionally, transportation options such as the CTA stations and Metra trains make it easy for seniors to get around the city. Parks like Maggie Daley Park and Grant Park offer green spaces for leisurely walks and relaxation. Overall, this area provides a blend of amenities that cater to the needs and interests of seniors looking for a dynamic community in which to live.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Walgreens (1 miles)
• Walgreens (1.1 miles)

Restaurants

• Giordano's (0.6 miles)
• Tao Chicago Restaurant (0.7 miles)
• Portillo's Hot Dogs (0.7 miles)
• McDonald's (0.7 miles)
• Eataly (0.8 miles)
• The Purple Pig (0.9 miles)
• Rossi's Liquors (1 miles)

Hospitals

• Ann & Robert H. Lurie Children's Hospital of Chicago (0.7 miles)
• Shirley Ryan AbilityLab (0.9 miles)
• Advocate Illinois Masonic Medical Center (2.5 miles)
• Rush University Medical Center (2.8 miles)
• John H Stroger Jr Hospital (3.1 miles)

Cafes

• Starbucks (0.7 miles)
• Blue Bottle Coffee (1.1 miles)
• Tiny Tapp & Cafe (1.2 miles)
• Intelligentsia Coffee (1.3 miles)
• Wildberry Pancakes & Cafe (1.4 miles)
• Starbucks (2.6 miles)

Physicians

• Lincoln Park Dental Specialists (1.1 miles)
• University of Illinois Mile Square Health Center: Near West Side (2.8 miles)

Transportation

• CTA - Clark/Lake (1.2 miles)
• Ogilvie Transportation Center (1.5 miles)
• Cta (1.7 miles)
• Jamba Union Station / Chicago (1.7 miles)
• CTA - Fullerton (1.9 miles)
• Van Buren Street Metra & South Shore Trains (1.9 miles)
• CTA - Clinton (2 miles)

Parks

• Maggie Daley Park (1.5 miles)
• Grant Park - Butler Field (1.7 miles)
• Mary Bartelme Park (1.9 miles)
• Grant Park (2 miles)
• Union Park (2.2 miles)
• Skinner Bark Park (2.2 miles)
• Skinner Dog Park (2.2 miles)

Theaters

• Regal Webster Place (2.2 miles)