Right At Home of Chicago

Pros

• The Skokie team provides quality care and quickly matches caregivers for the needed shifts.
• They are flexible and caring, making care arrangements easy for families.
• Margaret is described as a special caregiver whose contributions are deeply valued.
• The Right at Home team in Skokie are kind, considerate professionals who feel like family to their clients.
• Mikiya is outstanding - knowledgeable, friendly, and professional.
• Kimberly White is an exceptional caregiver who provides comprehensive support, including laundry, housekeeping, errands, and companionship.
• Victoria is outgoing, personable, and wonderfully capable.
• The staff are patient and reliable, ensuring clients have what they need at home.
• Caregivers are friendly, attentive, and go above and beyond.
• Leslie communicates clearly, answers questions thoroughly, and follows up to ensure service goes well.
• Madeleine and Vivian provide safe, comforting, and engaging care that improves daily life.
• The agency is trustworthy, professional, and values-centered, offering peace of mind for families.

Cons

• One reviewer described very rude behavior by staff toward clients.
• Another reviewer claimed the agency does not care about people, especially the elderly.
• A reviewer warned others not to use the service, calling it unprofessional.
• A reviewer reported unsafe conditions, such as a caregiver leaving a coffee maker on and the glass turning black.
• A reviewer alleged a caregiver cut up the mother's credit card that had just arrived in the mail.
• A reviewer stated a caregiver took the building FOB home and kept it for a week.
• A reviewer noted multiple instances of a caregiver not showing up without notice and the service being cut off abruptly.

Review

Right At Home of Chicago (Skokie/Wilmette area) is best suited for families seeking reliable, empathetic, in?home care delivered by a stable care-management team. It works especially well when a loved one needs help with daily activities, transportation, and companionship, with an emphasis on flexible scheduling and rapid caregiver placement. The agency shines for families that want hands-on coordination from a dedicated director of care, quick start after hospital or discharge planning, and ongoing support from a responsive back office. In short, this is a strong match for those who prize peace of mind, practical assistance, and a human-scale approach to home-based care.

Those weighing alternatives should consider the reality that not every client will be a perfect fit here. For seniors whose needs run toward round-the-clock skilled nursing or highly medical supervision, a licensed home health agency with more intensive clinical oversight, or a traditional facility with on-site 24/7 staffing, may be more appropriate. Families who require extreme consistency in a single caregiver team and zero tolerance for no-shows may want to evaluate other providers with longer-tenured teams and stricter backup coverage. And for those who fear isolated miscommunications or have had prior safety concerns with in-home aides, it pays to scrutinize references and insist on a robust supervision plan before committing.

The core strengths of Right At Home offset the cons in meaningful ways. The Skokie office routinely demonstrates the ability to staff shifts promptly with qualified caregivers, a critical factor when time is of the essence after discharge or surgery. Families report dependable transportation coordination, help with errands and light housekeeping, and caregivers who deliver genuine companionship. The program's commitment to flexible scheduling means a family can adjust care plans as needs evolve, and the care-management team - led by figures like Marta and Margaret - actively coordinates with families to keep plans aligned. When the need is for a caregiver who will not only assist but also reinforce safety and routine, these operational strengths carry substantial weight.

What elevates the experience further are the standout staff and the office's responsiveness. Caregivers such as Mikiya, Madeleine, Vivian, Victoria, and others repeatedly earn praise for patience, reliability, and the ability to build trust with clients and families. Clients highlight not just competence, but the human touch - caregivers who are observant, engaging, and willing to adapt to changing moods and preferences. The office team, including Leslie and Diana, earns credibility for clear communication, quick follow-through on questions, and a willingness to adjust plans as situations change. This combination of hands-on care and proactive coordination translates into real-world reassurance for families managing complex needs.

Yet the spectrum is not uniformly smooth. Among the reviews, a small minority describe rude behavior, unprofessional conduct, and serious safety concerns. A few accounts detail caregivers who did not show up or conducted themselves inappropriately, with one reference noting theft and another questioning overall trust. These outliers matter and cannot be dismissed. They underscore the necessity of rigorous onboarding, a clearly defined caregiver roster, strict back-up coverage, and ongoing supervision. Prospective clients should demand concrete assurances: a primary and backup caregiver plan, explicit expectations in a written plan of care, and regular reviews of staff performance and safety practices. The risk is manageably mitigated when the client's family maintains active involvement and insists on transparent accountability.

For families deciding whether Right At Home is the right fit, the verdict hinges on how much value is placed on fast mobilization, practical in-home support, and assertive care management versus the potential for caregiver turnover and rare safety lapses. When choosing this provider, initiate with a formal onboarding meeting, request a consistent caregiver pair, and establish a clear escalation path if schedule changes arise. Seek detailed references and insist on a robust back-up coverage plan. If the criteria for care prioritize medical intensity and guaranteed continuity with a single, long-standing caregiver, explore options with stricter clinical oversight or a facility-based program. For many Chicago-area families, Right At Home offers a compelling blend of compassionate care, responsive administration, and tangible peace of mind - worth choosing when those elements align with the patient's living at home goals and the family's capacity to participate in ongoing care planning.

This area of Chicago, Illinois, offers a variety of amenities that may cater to the needs of seniors looking for a convenient and lively community. With multiple pharmacies, hospitals, parks, and transportation options within close proximity, residents have easy access to healthcare services and recreational activities. Additionally, there are several dining options ranging from casual eateries to more upscale restaurants for those looking to explore different culinary experiences. The presence of cafes and theaters provides opportunities for socializing and entertainment. Overall, this neighborhood presents a well-rounded environment with essential services and leisure options that could contribute to a comfortable and fulfilling senior living experience.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (1.4 miles)
• Saint Francis Hospital (3 miles)
• Advocate Illinois Masonic Medical Center (5.1 miles)

Parks

• Warren Park (1.7 miles)
• Horner Park (2.3 miles)
• Independence Park (2.6 miles)
• Dubkin Park (3.1 miles)
• Portage Park (3.3 miles)
• Hamlin Park (4.2 miles)
• Unity Playlot Park (4.2 miles)

Physicians

• North Shore Physicians Group (2.1 miles)
• Resurrection Medical Center Professional Building (5 miles)

Restaurants

• Little Bad Wolf (2.6 miles)
• SoFo Tap (2.9 miles)
• Chick-Fil-A (3 miles)
• Culver's (3.1 miles)
• R Public House (3.1 miles)
• Superdawg Drive-In (3.5 miles)
• Longman & Eagle (4.2 miles)

Transportation

• Cta (2.6 miles)
• Jefferson Park Bus Terminal (2.6 miles)
• Cta (3.1 miles)
• CTA Jarvis (3.1 miles)
• Cta (3.5 miles)
• Cta (4.5 miles)
• CTA - Belmont (4.8 miles)

Theaters

• AMC Village Crossing Theatre (2.7 miles)

Cafes

• Little Beans Cafe (2.8 miles)
• Starbucks (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (4.5 miles)