Custom Home Care

Pros

• Custom Home Care provided kind and experienced caregivers who were attentive to the needs of clients.
• The staff at Custom Home Care were warm, helpful, and accommodating from the very first phone call.
• Caregivers from Custom Home Care became like family, offering comfort and support over an extended period.
• Custom Home Care responded promptly to any questions and concerns from families, helping to ease their minds about care.
• Overall experiences with Custom Home Care have been impressive and highly recommended by satisfied families.

Cons

• The caregivers at Custom Home Care sometimes left the patient unattended for inordinately long periods of time.
• Several caregivers were described as cavalier or lacking desirable traits, including not speaking understandable English.
• One nurse was incompetent at managing the patient's prescriptions, leading to significant medication mismanagement.
• There were instances of caregivers sleeping on the job, raising concerns about their reliability.
• The reviewer felt compelled to file a complaint with the Illinois Department of Health due to unsatisfactory care and management issues at Custom Home Care.

Review

Custom Home Care has provided a range of experiences for families seeking in-home care services, with notably contrasting reviews from clients. On one hand, there are multiple accounts of extremely positive interactions that highlight the dedication and compassion of the agency's staff. Clients express deep gratitude for the support their loved ones received, emphasizing Custom Home Care’s attentive and warm approach to caregiving. For example, one family praised the agency for providing kind and experienced caregivers who seamlessly adapted as their loved one’s condition changed from a state of independence to requiring around-the-clock care. Such testimonials underscore the positive relationships established between families and caregivers, often feeling like part of the family themselves.

One reviewer specifically noted how Custom Home Care stood out among competitors when it came time to choose an agency for their father’s care. The initial phone call was characterized by warmth and helpfulness, which set them apart from other agencies that felt impersonal or automated in their approach. This personal touch continued throughout their experience, as they were able to interview potential caregivers to ensure they found the right fit for their father's specific needs. Over a year later, those same caregivers became beloved fixtures in their home—a testament to Custom Home Care's ability to foster meaningful connections.

On the flip side, not all experiences have been so favorable. A less satisfying account highlights significant issues with caregiver quality and management at Custom Home Care. One family described a troubling situation involving various live-in caregivers who were either ill-equipped or inattentive to their mother’s needs. Instances were reported where caregivers displayed cavalier attitudes or failed basic communication skills due to language barriers. Even more concerning were claims regarding neglectful behaviors such as sleeping on duty or leaving the elderly client unattended for extended periods.

Furthermore, complications arose concerning medication management provided by Custom Home Care's nursing staff. In this case, the reviewers expressed frustration over several mishaps that could have had serious implications for their loved one's health—specifically referencing a nurse's failure to follow through on critical medication instructions leading to unopened prescriptions accumulating on a shelf. Such lapses reflect poorly not only on individual caregivers but also raise questions about oversight within the agency regarding training and ongoing supervision.

In light of these issues, some clients felt compelled to seek outside action against Custom Home Care after moving their loved ones due to safety concerns related to inadequate caregiver performance and poor medication management practices. One reviewer went so far as to consult legal counsel and file complaints with regulatory authorities after encountering persistent failures in service delivery that jeopardized their family's well-being.

Despite being subject to corrective actions by state health authorities following documented concerns raised by families like this one, it appears that Custom Home Care continues its operations without substantial change based on these serious allegations of negligence and mismanagement. As such divergent experiences accumulate—from those praising attentiveness and good communication practices alongside others decrying incompetence—the overall reputation of Custom Home Care remains mixed among current and prospective clients actively searching for reliable home care services for themselves or loved ones.

In conclusion, while many families have found solace in engaging with compassionate employees at Custom Home Care who genuinely cared for vulnerable relatives during challenging times, others have suffered through unsettling instances involving inadequate training and oversight that led them down pathways toward further advocacy against such practices within healthcare support systems. Clear communication coupled with competent personnel is essential in fostering trust and security among clients utilizing home care services; thus it becomes imperative both current operations undergo meticulous examination if lasting improvement is sought ahead in addressing past shortcomings experienced by those adversely affected.

This part of Chicago, Illinois, offers a variety of amenities and services within close proximity. There are several pharmacies, cafes, restaurants, parks, hospitals, transportation options, theaters, and physician offices nearby. The area is well-connected with public transportation options such as the CTA stations. There are also multiple parks for outdoor activities and relaxation. Additionally, there are healthcare facilities in the vicinity for medical needs. Overall, this neighborhood provides convenience and accessibility for senior living residents looking for a vibrant community with plenty of resources at their fingertips.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Mariano's Pharmacy (0.4 miles)
• Walgreens (0.8 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.4 miles)
• Starbucks (1.4 miles)
• Starbucks (1.4 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Little Beans Cafe (4.1 miles)

Restaurants

• SoFo Tap (0.9 miles)
• Little Bad Wolf (1.3 miles)
• Murphy's Bleachers (1.9 miles)
• Cell Block (2.1 miles)
• Las Mananitas Mexican Restaurant (2.2 miles)
• Hydrate (2.3 miles)
• Roscoe's (2.4 miles)

Parks

• Horner Park (0.9 miles)
• Hamlin Park (2.1 miles)
• Independence Park (2.4 miles)
• Warren Park (2.4 miles)
• Wrightwood Park (2.8 miles)
• Unity Playlot Park (3 miles)
• Logan Boulevard (3.1 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (1 miles)
• Advocate Illinois Masonic Medical Center (2.6 miles)
• Saint Francis Hospital (4 miles)

Transportation

• Cta (1.3 miles)
• Cta (2 miles)
• CTA - Belmont (2.4 miles)
• CTA - Fullerton (3.3 miles)
• CTA Jarvis (3.4 miles)
• Cta (3.6 miles)
• Cta (4 miles)

Theaters

• Regal Webster Place (3.3 miles)

Physicians

• Lincoln Park Dental Specialists (4.1 miles)
• North Shore Physicians Group (4.5 miles)