Christian Community Health Cntr

Pros

• The reviewer misses their doctor, describing her as a sweetheart.
• The reviewer appreciates the in-and-out process and finds it convenient for their family.
• Reminders by phone and text are convenient for the family's schedule.
• The intake staff are professional and friendly, and the doctors are welcoming and eager to answer questions.
• They recommend the clinic for family healthcare.
• Dr. Hickombottom is described as one of the best physicians, who listens and has a warm bedside manner.
• The center was clean and ran efficiently on the day of the visit.
• The dentist appointment was fabulous; the doctor answered all questions and made the patient very comfortable.
• The case managers are awesome; they provide healthcare and housing, and would be highly recommended.

Cons

• The clinic is not a nice place and patients do not feel comfortable; the customer service is awful.
• Medications never arrive and appointments are not scheduled; phone lines go unanswered.
• The overall experience is horrible and some consider it one of the worst places to receive healthcare.
• The intake process is unorganized and communication is ineffective; patients have to wait long or be told to wait.
• The dental office provides only routine cleanings and is outdated; other services require referrals.
• The staff are unhelpful, rude, or unprofessional; wait times are extremely long.
• The security staff are described as terrible and verbally abusive; the facility should be shut down.
• Appointments are frequently canceled and it takes hours to get through on the phone.

Review

The collection of reviews paints a health care network with a striking mix of high-level positives and deep-seated frustrations. On one hand, several patients praise individual clinicians for their warmth, attentiveness, and expertise. They highlight friendly intake staff, welcoming doctors, clean facilities, and conveniences like appointment reminders by call or text. One clinician, Dr. Hickombottom, is singled out as among the best in years, noted for listening and a compassionate bedside manner. A few patients describe a smooth, in-and-out process at times and mention that the center can be a convenient option for families with reliable scheduling for appointments. In these accounts, the doctors and some staff leave a positive impression even when other aspects of the experience fall short.

But the majority of the remarks skew negative, focusing on access, reliability, and customer service. A common thread is severe difficulty connecting with the clinic by phone, long holds, and inconsistent responses about scheduling or follow-up. Several reviewers report that appointments are hard to secure, with stories of being put on hold for 20?30 minutes, or arriving to waits of two hours despite having an appointment. Some say the office appears ill-prepared to handle walk-ins versus scheduled visits, or that the location is not open as advertised (for example, not open on Saturdays despite online listings). There are repeated complaints about canceled appointments and a sense that getting timely care is a constant battle rather than a standard expectation.

Customer service and administrative behavior are repeatedly cited as major pain points. Reviewers describe rude, unresponsive, or inattentive front-desk and phone staff, and one portion of the feedback specifically notes a troubling pattern of dismissive or biased treatment. A few accounts describe interactions that feel discriminatory or biased, including perceptions of profiling in the pharmacy line and concerns about how information is handled in public spaces. There are also vivid anecdotes about security and staff conduct that undermine trust in the environment, including claims that security personnel are verbally or emotionally abrasive and that the overall environment can feel unwelcoming or intimidating.

Pharmacy experiences are a particular sore spot in the feedback. Multiple reviews describe difficulty getting medications refilled, long waits for phone calls to be answered, and frustration with the lack of coordination between the medical provider and the pharmacy. Some patients feel they are being unfairly scrutinized when trying to fill prescriptions for controlled substances, and there are reports of miscommunication or inconsistent policies about what documentation is required. In contrast, a patient report mentions a Walgreens notification that a prescription was ready, signaling that pharmacy communication can work in some cases, but the overall impression is of a system that is frequently unhelpful and frustrating for patients who rely on timely medication.

The dental component of the network receives pointed cautionary notes. A specific practice, Sonrisa Family Dental, is criticized for limiting care to routine cleanings and referring out most other services, with claims of outdated equipment and a perceived neglect of comprehensive dental care. The cautions are strong enough that some reviewers urge others to avoid that location entirely. Yet within the same cluster, there is at least one positive dental experience described: a patient who found a dentist fabulous, who answered questions and made them feel comfortable, suggesting that quality can vary significantly from office to office within the same network.

In the midst of the criticism, there are a few hopeful, constructive reflections. Some reviewers acknowledge the challenge of navigating a large system while still appreciating specific supports, such as case managers who provide reliable help and encouragement. A few remark on the importance of consistent communication - whether through patient portals, phone follow-ups, or appointment reminders - and express a desire for those channels to be better monitored and more responsive. The overarching message is that quality care can exist, but it is unevenly delivered, depending heavily on the particular staff, location, and day.

Taken together, the reviews tell a story of a health care network that can be highly effective and reassuring for some patients - especially when clinicians are attentive, facilities are clean, and reminders keep schedules on track - yet can feel frustrating and even hostile to others when basic access, timely communication, and respectful customer service fall short. For anyone considering this network, the pattern suggests a measured approach: you may encounter excellent medical care from certain providers, but you should be prepared for potential hurdles in scheduling, phone access, and coordination between pharmacy, intake, and clinical teams. If you value a smooth, responsive, and patient-centered experience, it may be worth researching specific locations and staff, and asking about wait times, appointment processes, and pharmacy coordination before committing.

This area of Chicago, Illinois offers a variety of amenities that could be appealing for senior living. There are several restaurants nearby offering a range of dining options, from fast food to soul food and catering services. In terms of healthcare, there are multiple pharmacies and hospitals in close proximity, providing convenient access to medical services. Places of worship are also within a reasonable distance, offering spiritual support for residents. Transportation options include Metra stations and the Chicago Midway International Airport for easy travel. Additionally, there are cafes for socializing and parks for recreational activities. Overall, this neighborhood provides a mix of conveniences and services that could meet the needs of seniors looking for a comfortable and accessible living environment.

Restaurants

• SImply Southern Soul Food (0.7 miles)
• McDonald's (1.1 miles)
• Wendy's (2 miles)
• Horse Thief Hollow (2.2 miles)
• Buona Restaurant & Catering (2.3 miles)
• White Castle (2.3 miles)
• Captain Hooks Fish & Chicken (2.5 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Places of Worship

• Beth Eden Baptist Church (1.9 miles)
• Holy Name Of Mary Church (2 miles)
• St Philip Neri Parish (4.9 miles)
• Mosque Foundation (8.2 miles)

Transportation

• Metra - 107th Street (2.1 miles)
• Metra - Morgan Park / 115th Street (2.6 miles)
• 59th st Junction (4.9 miles)
• Metra - 55th / 56th / 57th St (6 miles)
• Cta (6.9 miles)
• Chicago Midway International Airport (MDW) (7 miles)
• Atlantic Aviation (7 miles)

Hospitals

• Little Company of Mary Hospital (2.6 miles)
• Advocate Trinity Hospital (4 miles)
• St Bernard Hospital (4.3 miles)
• Advocate Children Hospital-Hope Pavilion (4.6 miles)
• Advocate Christ Outpatient Pavilion (4.6 miles)
• Comer Children's Hospital (5.5 miles)
• Ingalls Memorial (7.6 miles)

Cafes

• Panera Bread (4.1 miles)
• Starbucks (4.5 miles)
• Corner Bakery Cafe (5 miles)

Parks

• Jackson Park (5.2 miles)
• South Shore Cultural Center (5.4 miles)
• Washington Park (5.5 miles)
• Harr Park (5.7 miles)
• Osaka Garden (5.7 miles)
• Wooded Island (5.8 miles)
• Calumet Park (5.8 miles)

Physicians

• Family Christian Health Center (7.5 miles)
• Illinois Eye Institute (8.3 miles)