321 2nd St S # 102, Nampa, ID 83651
To contact a resident: (208) 468-9504
For more information about senior living options: (866) 208-4318
Overall Review of Above & Beyond Home Health
Pros
Anna took really good care of the client and spent most of the week with her.- Anna watched the client like a hawk and never left her side.
- The doctor recommended Anna's services for the client's care.
- The weekend caregivers were all good.
- The family was happy with Anna's care.
Cons
The home health aide did not show up three times and lied about it.- The agency informed about it but kept the aide on staff anyway.
- The aide reportedly had another client and would be sent home if not needed, yet she wasn’t disclosed to the agency and still got paid by the state.
- A relative’s worker was fired and arrested for stealing pain medications.
- The agency appears not to conduct proper background checks and keeps employees known to have problems.
- The agency is described as awful and not recommended.
- The owner of the place is rude and snotty and may mistreat those in her care.
Review
Above & Beyond Home Health in Nampa is best suited for families who can lean on one highly trusted caregiver and want very hands-on, personal attention for a loved one. When a caregiver becomes the anchor of daily care, and the agency’s oversight can be trusted to keep that caregiver assigned as much as possible, this option can deliver meaningful, day-to-day familiarity that many families prize. It tends to work best for short- to mid-term needs where the goal is a close, watchful presence rather than a broad, highly standardized staffing model.
Those who should consider alternatives are families that prioritize consistent staffing across all shifts, rigorous background checks, transparent accountability, and reliable scheduling. The reviews raise red flags about turnover, no-shows, and the agency’s ability to act decisively when problems arise. If a care plan requires uniform coverage, strict staff vetting, and a clear, enforceable policy for handling missteps, a larger, more established provider with explicit procedures will likely be a better fit.
The strongest pro is the potential for deeply attentive care when the right caregiver is matched with the client. In at least one case, a caregiver named Anna provided exceptional, close supervision, spending substantial time with the loved one and staying vigilant to needs. That sort of personal continuity can make a remarkable difference in comfort, safety, and quality of life. For families who click with a particular aide and can secure ongoing assignments, the emotional and practical benefits are real and significant.
However, the major cons weigh heavily against relying on this agency as the sole solution. Reported no-shows and a caregiver who allegedly lied about attendance point to reliability gaps that can disrupt routines and safety. More troubling are claims of theft of services and medications, along with reports that the agency retained workers who were problematic or even criminally charged. The combination of inconsistent staff, questionable background checks, and what appears to be limited accountability creates a troubling risk profile for anyone depending on home health to safeguard a loved one.
Rude direct leadership and inconsistent customer service further limit the agency’s appeal. The impression that a manager may be dismissive of concerns directly affects trust, precisely what families must have when inviting care into a home. While a positive, highly capable caregiver can mitigate some risk, this cannot be relied upon as a stable, scalable solution. The presence of strong clinical recommendations in one case does not erase systemic questions about staffing stability and protection against abuse or theft.
When deciding, families should pursue concrete assurances: demand a named primary caregiver with a guaranteed continuity plan, require sight of thorough, verifiable background checks, and insist on a clear escalation protocol for any no-show or complaint. Ask for written policies on theft, client safety, and how staff are replaced when issues arise. Request recent references and a trial period that includes a transition plan if the fit proves imperfect. If the comfort level with these controls is low, or if a family cannot tolerate even rare staffing failures, alternatives with stronger governance and steadier staffing are the prudent path.
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