Mountain Home I

Pros

• The staff at Ashley Manor is detail oriented and treats residents with dignity, compassion, and support.
• The staff are dedicated to helping the residents and their families.
• Ashley Manor in Mountain Home is welcoming, with staff who are well dressed and prioritize each resident.
• The team is great, with managers actively jumping in to help, creating an amazing, well-coordinated environment.
• The residents are happy and excited, especially when doing activities, and daily activities bring smiles.
• The care staff is wonderful, knowledgeable, and clearly loves their residents.
• The facility has a home-like atmosphere, not an old-school nursing home with long cold hallways.
• Training at the facility is above and beyond wonderful, ensuring staff perform to the best of their abilities.

Cons

• The HR department turns a blind eye to reports of neglect and promotes staff members that are neglecting the residents.
• The reviewer described the company as the most pathetic ever and implied it would not house a dog there.
• The facility is said to be understaffed and unable to keep frail residents in sight or prevent fatal falls.
• They do not care for the residents' needs.
• They do not communicate with the family members.
• The lack of training and concern shown by staff allegedly caused a resident's suffering.
• The physician associated with the facility is described as inconsiderate and uncaring.
• After a resident's death, there was no condolence or acknowledgement from staff or administrators.

Review

Ashley Manor in Mountain Home emerges in these testimonials as a facility that many residents and their families hold in high regard for warmth, attentiveness, and a genuine sense of community. Across multiple voices, the core theme is consistent: the staff are detail-oriented and dedicated to treating residents with dignity, compassion, and respect. Several reviewers describe the experience as among the most positive aspects of their or their loved ones' lives in assisted living, praising daily interactions, meaningful conversations, and a rhythm of activities that keep residents engaged. The environment is repeatedly characterized as welcoming, with residents enjoying good food, attentive service, and a sense that they are cared for as individuals within a home-like setting rather than a clinical institution.

Central to the positive perception is the perception of teamwork and leadership. Several reviews spotlight a culture in which staff members on various shifts collaborate seamlessly, and managers readily roll up their sleeves to lend a hand. One reviewer notes that it is "very rare that you can walk into any facility and see that not only the staff on shift are caring for the residents, but you can also see the managers jumping in to help." This sense of unity extends beyond day-to-day care to the broader commitment to safety and standards. The facility has reportedly undergone changes aimed at updating standards and strengthening safety for residents, with an emphasis on continuous improvement under new or evolving leadership.

Families emphasize that the care provided is not just routine but personalized. The reviews convey a deep appreciation for the staff's willingness to meet with family members to discuss care plans, the accessibility of administrators, and the sense that families are included as partners in care. Specific names recur as examples of staff who go above and beyond - Dakota, Janet, Ellie, and Shanessy are singled out for their attentiveness, as is Bridget, who helped a family navigate the placement process. The administrator Stacie is highlighted in a notable instance where direct outreach and reassurance helped soothe a concerned family and offered clearer communication about a loved one's status. The sense is that the facility strives to be responsive and family-centered, with residents described as belonging to a team that values their well-being and happiness.

Residents and families alike point to a home-like atmosphere where activities are a daily staple and conversations with residents feel meaningful. The reviews describe residents as happy and excited to participate in activities, with smiles and laughter often noted during these engagements. For families dealing with memory care or dementia, the environment is framed as supportive rather than sterile, with references to a community where residents form friendships, share meals, and enjoy outings and social occasions. The sentiment is that the staff do more than meet basic needs; they invest in relationships that foster comfort, dignity, and a sense of belonging.

However, the picture is not uniformly rosy. There are strong concerns raised about staffing levels, training, and overall operations that some reviewers feel compromise safety and quality of care. One particularly emphatic voice describes the company in the harshest terms, asserting that the HR department "turns a blind eye to reports of neglect and promotes those staff members that are neglecting the residents," and noting multiple resignations on a single day as a signal to look deeper into the organization. This critique implies systemic issues around staffing and accountability that would alarm any family considering placement. The reviewer warns potential customers to "RUN away from placing your loved one in their care," emphasizing perceived risks to safety and well-being when the facility is under-staffed or disconnected from concerns about resident needs.

Another set of comments centers on specific incidents and ongoing operational gaps. A review describing under-staffing concerns the facility's ability to keep frail residents within sight and to prevent falls, presenting a scenario that raises questions about safety and supervision. Other families recount experiences of poor communication with families, rooms that were not up to expected cleanliness, or personal belongings going missing. One account describes a mother with dementia whose care included delays in attention to medical needs, a lack of consistent guidance from staff, and a sense that staff or administrators did not offer condolences or acknowledgment after a loved one's passing. Together, these reviews sketch a more troubling portrait of potential neglect or neglect-like gaps in care - issues that would understandably weigh heavily on families when choosing a placement.

There are also mixed experiences that acknowledge improvements and positive responses within the same facility. In one telling, a highly stressed family member who felt inadequately supported initially described an administrator, Stacie, who reached out personally, apologized for past interactions, and offered reassurance and better information about a loved one's condition. That contact, the reviewer notes, left them feeling much more at ease and open to continued engagement with the facility. This narrative underscores a common theme: even amid criticisms, there are pathways for constructive dialogue and meaningful corrective action when leadership engages directly with families and addresses concerns transparently.

Yet another set of testimonials highlights enduring strengths alongside occasional shortcomings. The care staff is repeatedly praised for their knowledge, dedication, and affection for residents, with specific mentions of staff who are described as "wonderful" and "knowledgable." The numbers of positive interactions - patients and families feeling seen, heard, and valued - sit alongside warnings about transportation logistics and access to reliable medical oversight. The transportation issue, notably stated as a missing or malfunctioning van and the high cost of taxis, points to practical barriers to ensuring consistent resident mobility and engagement in the broader community, even as care quality inside the facility remains a strong point for many.

In sum, the collection of reviews presents a facility that many see as deeply caring, compassionate, and capable of fostering a warm, family-like atmosphere. The strongest praise centers on the daily, tangible care provided by a dedicated staff, the proactive involvement of management, and a culture that treats residents with kindness and respect. At the same time, the critiques raise legitimate concerns about staffing adequacy, training, communication, and operational logistics that can undermine care if not addressed. The narratives suggest Ashley Manor Mountain Home has built a strong core of supportive relationships and meaningful activity programming, while highlighting the ongoing need to strengthen staffing, ensure consistent training, improve family communication, and resolve transport and logistical challenges. For families evaluating this community, the message across these voices is clear: the facility can offer genuine warmth and excellent day-to-day care, but prospective residents and their loved ones should engage directly with administrators, tour the campus, ask pointed questions about staffing and training, and assess transportation and emergency responsiveness to determine whether this environment will best meet their specific needs.

Located in the heart of Mountain Home, Idaho, this neighborhood offers a convenient and vibrant living environment for seniors. With a variety of dining options ranging from Pacific Sushi to Domino's Pizza, there is something for every palate. The Take One Cinema and Mudslingers Drive-Thru Coffee cater to those looking for entertainment and relaxation. Additionally, nearby places of worship such as the Prince Of Peace Ministries Church and Calvary Chapel Mountain Home provide spiritual fulfillment. For medical needs, Alexander Drug and St Luke's Elmore Medical Center are easily accessible. Parks like Ridgecrest Park offer opportunities for outdoor recreation and relaxation. Transportation options including Thrifty Car Rental and Phoenix Shuttle add convenience to daily life. Overall, this neighborhood provides a well-rounded combination of amenities that make it an ideal choice for senior living in Mountain Home, Idaho.

Restaurants

• Pacific Sushi (0.2 miles)
• Domino's Pizza (0.2 miles)
• McDonald's (0.2 miles)
• Pizza Hut (0.3 miles)
• Subway (0.3 miles)
• Los Pinos Restaurant (0.6 miles)
• Arturo's Bakery (0.7 miles)

Theaters

• Take One Cinema (0.2 miles)

Cafes

• Mudslingers Drive-Thru Coffee (0.3 miles)
• Etc. Mountain Home (0.7 miles)
• Manhattan Cafe (0.7 miles)
• Starbucks (0.8 miles)
• Lucky Perk (0.9 miles)
• Brie'sta Coffee Company (1.2 miles)
• Plympton Cafe (1.6 miles)

Places of Worship

• Prince Of Peace Ministries Church (0.4 miles)
• Amazing Grace Church (0.6 miles)
• Calvary Chapel Mountain Home (0.7 miles)
• Roman Catholic Diocese-HRRSBRG (0.8 miles)
• St James Episcopal Church (0.8 miles)
• The Rock - Mountain Home, Idaho (0.8 miles)
• Assembly of God (0.8 miles)

Transportation

• Thrifty Car Rental (0.4 miles)
• Budget Truck Rental (0.8 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• Phoenix Shuttle (1.5 miles)
• Fran's Affordable Ride (2.1 miles)
• U-Haul Neighborhood Dealer (17.2 miles)

Parks

• Ridgecrest Park (0.5 miles)
• Railroad Park (0.6 miles)
• Carl Miller Park (1.1 miles)
• Richard Aguirre Park (1.1 miles)
• Glenns Ferry City Park (23.4 miles)
• Three Island Crossing State Park (23.7 miles)

Pharmacies

• Alexander Drug (0.8 miles)
• Sav-Mor Drug (0.8 miles)

Physicians

• St Luke's Clinic Internal Medicine (1.1 miles)
• Dental Center the DDS (1.1 miles)
• St Luke's Clinic Trinity Mountain Medical (1.1 miles)
• Desert Sage Health Center (1.7 miles)
• Glenns Ferry Health Center (23.3 miles)

Hospitals

• St Luke's Elmore Medical Center (1.1 miles)