Ashley Manor - Mountain Home

Pros

• The staff are detail-oriented and treat residents with dignity, compassion, and support.
• The caregivers enjoy caring for residents and regularly engage them in activities.
• The food is good and the service is excellent.
• Ashley Manor has updated standards to enhance resident safety.
• The staff are dedicated to helping residents and their families.
• The Mountain Home Ashley Manor is welcoming, with staff who prioritize residents.
• The team, including managers, works together exceptionally well to provide care.
• Residents appear happy and engaged, with daily activities bringing smiles.

Cons

• The HR department is accused of turning a blind eye to neglect and promoting staff members who neglect residents.
• The facility reportedly had four staff members quit on the same day due to neglect concerns.
• The facility is described as under-staffed and unable to keep frail residents in sight or prevent fatal falls.
• The reviews claim residents' needs are not being cared for and there is a lack of communication with family members.
• A reviewer states a resident's room was dirty and clothes were missing, indicating neglect.
• Lack of training for new staff is cited as causing harm to a resident.
• The physician used by the facility is described as inconsiderate and uncaring, and there was no condolence offered after a resident's death.
• One reviewer would not recommend the facility and warned others to run away from placing a loved one there.

Review

Ashley Manor in Mountain Home presents itself, in the accounts of residents' families and visitors, as a place where warmth and care are central to daily life. Across a wide range of impressions, the facility is described as a setting that strives to treat residents with dignity and compassion, supported by a staff that is attentive, detail-oriented, and engaged in creating a safe, homelike environment. Many reviewers emphasize how the residents are spoken to, how activities are integrated into the day, and how the overall atmosphere conveys a sense of belonging. In these narratives, meals, service, and everyday interactions are all part of a tapestry aimed at making each resident feel valued and connected.

A common thread among the positive comments is the sense of teamwork and proactive care. Reviewers repeatedly note that staff members are not only on shift to perform tasks but also to participate in meaningful engagement with residents. They describe staff as going above and beyond, with managers often seen stepping in to help, which signals a community of practice where care is a shared responsibility. Training is highlighted as thorough and ongoing, with an emphasis on equipping caregivers to perform their roles with confidence and competence. Activities are positioned as a daily staple, designed to keep residents engaged and happy, with smiles and laughter frequently cited as visible indicators of well-being. The environment is often portrayed as welcoming and home-like, avoiding the impression of a clinical, impersonal setting.

Management transitions and ongoing quality efforts are also part of the narrative landscape. Several comments reference updates to standards and safety measures, suggesting an organizational focus on improving procedures to safeguard residents. In particular, one administrator - Stacie - receives gratitude from families for reaching out, offering direct lines of communication, and providing clearer information about a loved one's condition. The sense that leadership is responsive and attentive to family concerns emerges as a recurring positive note, reinforcing the view that Ashley Manor is intent on maintaining a collaborative relationship with residents' families.

Families' firsthand experiences further illustrate the care philosophy. For some, the staff becomes a trusted source of daily news and reassurance; relatives find it comforting that staff know them by name and are open to meeting with them to discuss care plans. Specific staff members are named with appreciation, reflecting individualized acknowledgments within the broader team. The facility is also described as being thoughtful about the personal histories of residents - recognizing connections, friendships, and the importance of meaningful outings and shared meals. When families visit, they are often invited to participate in activities and to share in the residents' sense of community and routine.

Yet, the collective voice of the reviews is not one-sided. There are clearly articulated concerns that surface in a number of entries. Some reviewers describe experiences of neglect or insufficient attention to residents' needs, with allegations of understaffing, gaps in communication with families, and complaints about certain staff behaviors. One account references a troubling lack of responsiveness from a physician associated with the facility, including missed calls and a perception that medical follow-up did not meet expectations. There are mentions of rooms not being properly maintained and personal belongings going missing, which contribute to a sense of distress for families during difficult times. The most pointed criticisms warn prospective families to consider the potential for under-staffing and to scrutinize how safety and daily care are managed, especially for residents with advanced needs.

Transportation and access to consistent mobility support are another recurring concern. Several reviewers point to transportation as an area needing improvement, noting that the facility's van was not functioning or that arranging alternative transportation could be costly or impractical. This issue, paired with some reports of limited visitor access during transitions or initial adjustment periods, underscores how logistical challenges can color the overall experience for families seeking to stay closely connected with their loved ones.

In response to some of the more negative feedback, there is also evidence of a constructive, corrective stance from the management side. A notable instance involves an administrator's direct outreach to a family member to address concerns, apologize for the manner in which a conversation had occurred, and provide reassurance about the resident's status and ongoing care. This kind of direct engagement signals an organizational willingness to learn from criticism and to improve communication channels, even as families navigate the emotional terrain of a loved one's care journey. The interplay between praise and critique in these narratives suggests a facility that is actively evolving, with both strong supports and significant challenges to address.

Taken together, the reviews present a nuanced portrait of Ashley Manor in Mountain Home. On one hand, there is strong affirmation of a compassionate, capable team, a welcoming environment, and a culture of resident-focused care that is reinforced by dedicated managers and a broad circle of staff. On the other hand, serious concerns about staffing levels, communication with families, training consistency, and some aspects of medical coordination and post-visit support appear in multiple voices. For families weighing a placement, the message is clear: Ashley Manor can offer a nurturing, engaging setting with attentive caregivers and a community-oriented atmosphere, but it is also a place where careful, ongoing inquiry into staffing, policies, and care practices is warranted. Visiting, speaking with caregivers, and asking pointed questions about daily routines, medical oversight, and transportation can help families form a balanced view consistent with their loved one's needs. Overall, the family and resident experiences reflect a complex reality - one of warmth and dedication intertwined with areas that require vigilance and continued improvement.

This area of Mountain Home, Idaho offers a variety of amenities that may be appealing to seniors looking for a vibrant community. There are several dining options nearby, including Pacific Sushi, Domino's Pizza, and Los Pinos Restaurant. Additionally, there are convenient transportation services such as Thrifty Car Rental and U-Haul Neighborhood Dealer for those who may not drive. For healthcare needs, there are pharmacies like Alexander Drug and medical facilities like St Luke's Clinic Internal Medicine and Desert Sage Health Center within close proximity. In terms of recreation, parks like Ridgecrest Park and Railroad Park provide opportunities for outdoor activities. Overall, this area combines convenience with essential services for seniors considering senior living in Mountain Home, Idaho.

Restaurants

• Pacific Sushi (0.2 miles)
• Domino's Pizza (0.2 miles)
• McDonald's (0.2 miles)
• Pizza Hut (0.3 miles)
• Subway (0.3 miles)
• Los Pinos Restaurant (0.6 miles)
• Arturo's Bakery (0.7 miles)

Theaters

• Take One Cinema (0.2 miles)

Cafes

• Mudslingers Drive-Thru Coffee (0.3 miles)
• Etc. Mountain Home (0.7 miles)
• Manhattan Cafe (0.7 miles)
• Starbucks (0.8 miles)
• Lucky Perk (0.9 miles)
• Brie'sta Coffee Company (1.2 miles)
• Plympton Cafe (1.6 miles)

Places of Worship

• Prince Of Peace Ministries Church (0.4 miles)
• Amazing Grace Church (0.6 miles)
• Calvary Chapel Mountain Home (0.7 miles)
• Roman Catholic Diocese-HRRSBRG (0.8 miles)
• St James Episcopal Church (0.8 miles)
• The Rock - Mountain Home, Idaho (0.8 miles)
• Assembly of God (0.8 miles)

Transportation

• Thrifty Car Rental (0.4 miles)
• Budget Truck Rental (0.8 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• Phoenix Shuttle (1.5 miles)
• Fran's Affordable Ride (2.1 miles)
• U-Haul Neighborhood Dealer (17.2 miles)

Parks

• Ridgecrest Park (0.5 miles)
• Railroad Park (0.6 miles)
• Carl Miller Park (1.1 miles)
• Richard Aguirre Park (1.1 miles)
• Glenns Ferry City Park (23.4 miles)
• Three Island Crossing State Park (23.7 miles)

Pharmacies

• Alexander Drug (0.8 miles)
• Sav-Mor Drug (0.8 miles)

Physicians

• St Luke's Clinic Internal Medicine (1.1 miles)
• Dental Center the DDS (1.1 miles)
• St Luke's Clinic Trinity Mountain Medical (1.1 miles)
• Desert Sage Health Center (1.7 miles)
• Glenns Ferry Health Center (23.3 miles)

Hospitals

• St Luke's Elmore Medical Center (1.1 miles)