Royal Plaza Retirement Center

Pros

• Visitors feel welcomed and at home from the moment they tour Royal Plaza, appreciating the friendliness of all employees, including maintenance, kitchen, housekeeping, nursing, and administrative staff.
• The building is described as beautiful and easy to navigate, providing a comfortable environment for residents.
• Family members have noted that staff went above and beyond during COVID-19 to ensure the health and safety of residents.
• Residents enjoy activities such as mystery bus rides to different restaurants, which enhances their experience in the community.
• The care provided at Royal Plaza is consistently praised as excellent and considerate of the residents' needs.
• The transitional care side effectively assists individuals recovering from hospital stays without making them feel like they are being moved into a nursing home.

Cons

• The customer service was terrible, and there was minimal cleanliness in the facility.
• The patient did not receive the promised therapy and consistently received medication incorrectly, despite corrections from family members.
• The conditions of the rooms were unacceptable, with a smell of feces and urine pervading the unit.
• The floors and chair handles were sticky, contributing to an unclean environment.
• Cold food was served during meal times, disappointing residents regarding food quality.
• There is a need for comment cards on tables to address concerns about food and overall care quality.
• One reviewer experienced difficulty obtaining discharge papers due to unavailability within the facility after only 30 minutes on site.

Review

Royal Plaza has become a focal point of discussion among families seeking rehabilitation and supportive living solutions for their elderly loved ones. A clear dichotomy exists in the reviews from various families who have experienced either commendable services or significant issues with the facility. This article seeks to amalgamate those diverse perspectives into an encompassing view of Royal Plaza.

Several reviewers have expressed intense dissatisfaction regarding the care provided to their family members, especially in the rehabilitation context. One family member recounted their grandfather's subpar experience following a hip replacement surgery, noting a distressing lack of customer service, cleanliness, and attention to individual needs. Allegations were made concerning incorrect medication administration despite interventions by both the patient and family members, raising substantial concerns regarding overall safety and reliability. Similarly, another family removed their mother just 30 minutes after her arrival due to appalling conditions highlighted by foul odors permeating the unit, sticky floors, and broken furniture. The lack of accessible sanitation supplies further exacerbated their concerns, leading them to seek alternative arrangements for care without even receiving discharge documentation.

In stark contrast to these negative impressions are glowing testimonials from others who have had positive experiences at Royal Plaza. Some reviewers reminisced about how welcoming and homelike the environment felt upon first entering for tours or visits. These individuals emphasized that staff members across all departments—from maintenance to nursing—consistently displayed friendliness and attentiveness toward residents’ needs. They also praised the beautiful building design and accessibility within the premises, alongside efforts made during challenging times like COVID-19 that prioritized residents' health.

Food quality appears to be a particularly contentious issue mentioned by multiple reviewers. While one group applauded certain dining aspects during family visits around holidays—highlighting instances where delicious meals were brought in by relatives—the quality of meals served regularly left much to be desired for others. Disappointed relatives described cold dishes such as macaronis and meager sandwiches being served at meal times while suggesting a need for improved dining options that include fresh or steamed vegetables. This highlights inconsistency in food service standards which could impact residents' overall satisfaction.

Despite mixed feelings about food quality, various submissions stressed how well-staffed Royal Plaza seems to be when it comes to addressing residents’ needs promptly. One visitor reported that staff genuinely cared for those under their supervision while remaining vigilant about health requirements—a sentiment echoed in descriptions of compassion shown during transitions from independent living areas into more intensive transitional care setups when necessary.

The overall sentiment culminates into this observation: Royal Plaza can evoke vastly different reactions depending on personal experiences—ranging from severe critique stemming from poor medical oversight and unsanitary living conditions to appreciation for friendly staff engagement and supportive community atmosphere conducive for seniors seeking independence with accessible assistance if needed.

In conclusion, it is essential for prospective clients considering Royal Plaza as a residence or rehabilitation center not only to explore tour experiences but also dive deep into understanding current facilities offered collaboratively through open dialogue with staff members regarding specific concerns before committing long-term placement decisions therein.

This part of Lewiston, Idaho offers a convenient and diverse range of amenities for seniors looking to relocate. With several healthcare facilities in close proximity such as Interventional Pain Consultants, Clearview Eye Clinic, and St. Joseph Regional Medical Center - Gastroenterology Center, medical care is easily accessible. Additionally, there are various dining options including Panda Kitchen, Red Bento, and Shari's for seniors to enjoy meals out with friends or family. Pharmacies like Walgreens and Rite Aid are nearby for medication needs. Places of worship such as House Of Faith and Emmanuel Baptist Church provide spiritual support. Parks like Ruth Rowell Modie Wildlife Park offer opportunities for outdoor recreation and relaxation. The availability of transportation services from Alamo and Enterprise Rent-A-Car make it easy for seniors to get around town if needed. Overall, this area provides a well-rounded community with amenities that cater to the needs of senior residents.

Physicians

• Interventional Pain Consultants (0.1 miles)
• Clearview Eye Clinic (0.2 miles)
• Clearwater Gastroenterology (0.7 miles)
• Syringa Surgery Center (0.8 miles)
• St. Joseph Regional Medical Center - Gastroenterology Center (0.8 miles)
• Clearwater Health & Wellness (0.9 miles)
• Valley Medical Center (1.3 miles)

Restaurants

• Panda Kitchen (0.2 miles)
• Panda Express (0.3 miles)
• Red Bento (0.4 miles)
• Ernie's Steakhouse (0.4 miles)
• Red Lobster (0.5 miles)
• Shari's (0.5 miles)
• Wendy's (0.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (0.6 miles)
• Albertsons Pharmacy (1.1 miles)
• Rosauers Supermarkets (1.2 miles)
• Vig's Health Food Store (1.4 miles)
• Owl Pharmacies (1.4 miles)
• Owl Pharmacy (1.5 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.5 miles)
• House Of Faith (0.5 miles)
• Faith Tabernacle Church (0.5 miles)
• All Saints Catholic Parish (0.9 miles)
• Emmanuel Baptist Church (1 miles)
• Emmanuel of Lewiston (1 miles)
• First United Methodist Church of Lewiston (1.2 miles)

Cafes

• Dutch Bros Coffee (0.5 miles)
• Starbucks (0.8 miles)
• Hot Shot Espresso Cafe (1.1 miles)
• Hot Shot Espresso (1.1 miles)
• Peet's Coffee and Tea (1.2 miles)
• Coffee Cow (1.7 miles)
• River City Espresso (1.7 miles)

Hospitals

• Lewis Clark Endoscopy (0.8 miles)
• Idaho State Veterans Home (1.3 miles)
• Lewis & Clark Outpatient Surgery (1.4 miles)

Transportation

• Alamo (0.8 miles)
• United Airlines (1.6 miles)
• Enterprise Rent-A-Car (1.6 miles)
• Stout Flying Service (1.6 miles)
• Gustin Aviation (1.6 miles)
• Hertz Rent A Car (1.9 miles)

Parks

• Ruth Rowell Modie Wildlife Park (1.2 miles)
• Locomotive Park (1.5 miles)
• Park Maintenance (1.7 miles)
• Chestnut Beach Park (2.4 miles)
• Beachview Park (2.4 miles)
• Walker Soccer Field (2.5 miles)