Addus Home Care of Lewiston, ID

Pros

• Addus Homecare is welcoming, encouraging, and very helpful to clients.
• Addus encourages questions and supports learning.
• Addus shows that family comes first and truly cares about everyone.
• Addus Homecare is highly recommended for employment or assistance for loved ones.
• Addus staff take time to explain care and accommodate schedules.
• Addus staff are friendly, understanding, and caring.
• Addus caregivers provide excellent service and are reliable.
• The environment at Addus is great, with friendly and informative staff.
• The Lewiston team is passionate, knowledgeable, friendly, and dedicated.
• Matt and Jodi are amazing advocates who resolve issues quickly.
• Addus goes above and beyond to ensure clients are happy and satisfied.
• Addus treats veterans with dignity and respect.

Cons

• Caregivers do not show up; the reviewer notes mom has gone weeks without a provider and no arrangements for alternative caregivers.
• Addus only responds when clients call and make waves.
• The office staff, especially Zeke, never return calls or update issues once resolved.
• One nurse was described as nasty, accused the patient of inappropriate touching, did only half of her work, brought her boyfriend to the job, and verbally abused him.
• Absolutely the coldest person the reviewer had ever spoken to.
• The reviewer stated that raises were needed.
• Several caregivers were described as being on their phones or taking breaks during tasks.

Review

Addus Home Care of Lewiston is best suited for families who want a human-centered in-home care partner that treats clients like family, values flexibility, and can mobilize quickly when benefits or scheduling get tangled. The Lewiston team earns strong marks for compassion, dignity, and a genuine willingness to navigate complex situations on behalf of the person needing care. Veterans and other clients who benefit from advocacy and personalized attention will find this agency especially appealing, as staff members are repeatedly praised for going to bat for clients and maintaining a respectful, caring atmosphere. This is not a one-size-fits-all service; it is a relationship-driven option that rewards proactive engagement and clear expectations.

Those who may want to consider alternatives are families where reliability and predictability are non-negotiable. The reviews reveal a pattern of occasional caregiver no-shows and delays in arranging backup coverage, sometimes lasting weeks. Office responsiveness is a recurring concern, with calls not always returned and a sense that some staff members are less proactive in communication. For families requiring guaranteed, on-time visits every day, or those hoping for a consistently seamless scheduling experience, other providers may deliver more rigorous backup systems. Also, a few serious interpersonal issues, ranging from a caregiver’s misconduct to unprofessional behavior during visits, underscore the importance of careful caregiver selection and firm accountability if this route is chosen.

The strongest positives center on the care team’s character and the agency’s capacity for relationship-building. Clients repeatedly describe the staff as kind, patient, and committed to doing whatever it takes to get care right, with specific praise for caregivers who explain tasks, respect routines, and adapt to difficult schedules. Managerial leaders who visibly advocate for clients and caregivers alike, most notably Matt and Jodi, are highlighted for their willingness to intervene, solve problems, and secure essential services even amid bureaucracy. The agency’s veteran-friendly stance and long-standing relationships with families further reinforce a sense of stability and trust. In practical terms, these strengths offer real value: when a care plan hinges on adaptive, person-centered support, the presence of dependable champions at the helm makes the difference.

Yet the cons cannot be dismissed, and they must be weighed against the advantages. The most troubling issues are inconsistent caregiver attendance, with families sometimes facing long gaps without coverage and a requirement to press for alternative arrangements actively. Office communication gaps, especially delays in returning calls or updating families, can erode confidence during fragile moments. Anecdotes about an individual caregiver’s poor performance or misconduct emphasize the need for stringent screening, ongoing supervision, and crystal-clear behavioral expectations. For families who cannot tolerate even sporadic lapses in service delivery, these patterns may offset the many positive aspects and push toward alternate providers that offer stronger guarantees and more robust accountability.

To maximize the upside, families should approach engagement with a clear playbook. Request a dedicated care coordinator and a backup caregiver roster from the outset, and insist on written schedules with confirmed times and contingency plans for absences. Establish a formal communication protocol that includes scheduled check-ins and prompt escalation paths when issues arise. Before committing, seek recent references and ask for a transparent outline of how Medicaid or other funding challenges will be handled, including who will intervene during bureaucratic bottlenecks. Given the veteran-friendly thread in the feedback, present any veteran-specific needs up front so benefits navigation is prioritized. In short, the agency’s heart and problem-solving muscle are real assets; they work best when paired with disciplined expectations and proactive oversight.

Compared with other options in Lewiston, Addus Lewiston stands out as a strong choice for families seeking compassionate, personable care and active advocacy, especially for those navigating benefits or complex schedules. If the priority is a consistently reliable caregiver presence with unwavering responsiveness from the office, exploring additional providers or community-based options could be prudent. For families comfortable with a partnership approach, where staff member turnover is balanced by a deeply caring culture and a proven track record of stepping up for clients, this agency offers meaningful value. In the right circumstances, Addus Lewiston can be the difference between care that feels like a temporary accommodation and care that truly feels like a supportive extension of home.

This part of Lewiston, Idaho offers a variety of amenities and services that cater to seniors looking for convenient living options. With several cafes nearby, including Dutch Bros Coffee and Starbucks, residents can enjoy a relaxing coffee break with friends or loved ones. In terms of dining options, there are various restaurants such as Red Bento and Panda Express within close proximity. For transportation needs, car rental services like Alamo and Hertz are easily accessible. Additionally, there are reputable medical facilities nearby like Clearview Eye Clinic and St. Joseph Regional Medical Center - Gastroenterology Center for any healthcare needs. Places of worship such as Grace Lutheran Church provide spiritual support, while parks like Ruth Rowell Modie Wildlife Park offer green spaces for leisurely walks or outdoor activities. Overall, this area presents a well-rounded environment for senior living with convenient access to essential services and amenities.

Cafes

• Dutch Bros Coffee (0.1 miles)
• Hot Shot Espresso Cafe (0.8 miles)
• Hot Shot Espresso (0.9 miles)
• Starbucks (1.4 miles)
• Peet's Coffee and Tea (1.6 miles)
• Coffee Cow (2.3 miles)
• River City Espresso (2.3 miles)

Restaurants

• Red Bento (0.2 miles)
• Burger King (0.2 miles)
• Orchards Lanes (0.4 miles)
• Panda Kitchen (0.8 miles)
• Canters Inn (0.9 miles)
• Panda Express (0.9 miles)
• Bait Shop Grill (1 miles)

Transportation

• Alamo (0.2 miles)
• United Airlines (1.4 miles)
• Stout Flying Service (1.4 miles)
• Gustin Aviation (1.5 miles)
• Hertz Rent A Car (1.8 miles)
• Enterprise Rent-A-Car (2.2 miles)
• Bullseye Taxidermy (2.4 miles)

Physicians

• Interventional Pain Consultants (0.6 miles)
• Clearview Eye Clinic (0.7 miles)
• Clearwater Gastroenterology (1 miles)
• Syringa Surgery Center (1.2 miles)
• St. Joseph Regional Medical Center - Gastroenterology Center (1.2 miles)
• Oral & Facial Surgery (1.3 miles)
• Valley Ear Nose & Throat Group PA (1.4 miles)

Pharmacies

• Rosauers Supermarkets (0.7 miles)
• Walgreens (1 miles)
• Rite Aid (1.1 miles)
• Hi-School Pharmacy (1.3 miles)
• Hells Canyon Pharmacy (1.3 miles)
• Orchards Pharmacy (1.3 miles)
• Albertsons Pharmacy (1.7 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.7 miles)
• Calvary Chapel (0.9 miles)
• Lewiston Bible Missionary Church (1 miles)
• Grace Lutheran Church (1.1 miles)
• General Conference Of Seventh-Day Adventists (1.1 miles)
• House Of Faith (1.1 miles)
• Faith Tabernacle Church (1.1 miles)

Hospitals

• Lewis Clark Endoscopy (1.2 miles)
• Lewis & Clark Outpatient Surgery (1.4 miles)
• Idaho State Veterans Home (1.7 miles)

Parks

• Ruth Rowell Modie Wildlife Park (1.6 miles)
• Locomotive Park (2 miles)
• Park Maintenance (2.2 miles)
• Walker Soccer Field (2.6 miles)
• Chestnut Beach Park (2.8 miles)
• Beachview Park (2.9 miles)