Addus Home Care of Lewiston, ID

Pros

• Clients describe Addus Homecare as welcoming, encouraging, and very helpful.
• Addus is portrayed as putting family first and caring for everyone, including employees and clients.
• Clients frequently recommend Addus Homecare for employment or care needs.
• Caregivers are described as taking time to explain care and accommodating difficult schedules.
• Staff such as Matt, Silus, Jodi, and Kaitlyn are described as treating clients like family and going above and beyond.
• The Lewiston team is portrayed as passionate, knowledgeable, friendly, and dedicated to providing the right care.
• Management and service coordinators are praised for caring about both clients and staff.
• Veterans report above-and-beyond care and dignified, respectful treatment from Addus.
• Overall, the service is described as exceptional with friendly, reliable caregivers.

Cons

• A reviewer claimed caregivers do not show up, leaving a family member weeks without a provider, and that Addus only responds when clients push issues, prompting them to seek another company.
• One reviewer called a staff member "the coldest person" they've spoken to and said they would never leave a loved one's care in that person's hands.
• Another reviewer warned that office staff, particularly Zeke, rarely return phone calls or update issues.
• A reviewer described a nurse named Stephanie Hamilton as nasty, alleging inappropriate conduct, incomplete work, bringing her boyfriend to the job, and verbally abusing a patient.
• A reviewer observed that many caregivers were on their phones or taking breaks during tasks.
• A commenter stated, "People need to give out raises," expressing dissatisfaction with pay.

Review

Addus Homecare has earned a wide range of praise from clients and families who describe it as a welcoming, supportive, and genuinely caring organization. Across many personal stories, the common thread is that the team places people first - whether you are an employee or a client - and that atmosphere of family-like care makes a real difference. Reviewers repeatedly note that Addus goes out of its way to foster a culture where questions are welcomed and explained in patient, understandable ways. This emphasis on open communication and compassionate engagement has left many feeling reassured and valued, with several recommending Addus to others who are seeking both employment opportunities and home-care services for themselves or loved ones.

The people behind the service receive a lot of the admiration. Several reviews highlight specific staff members who stand out for their kindness, reliability, and willingness to advocate for clients. Names repeatedly mentioned include Matt, the Agency Director, and Jodi, along with Kaitlin the Service Coordinator, Silus, and Dyani. Clients describe these individuals as going above and beyond - taking the time to understand needs, working to secure the best possible care, and treating families with genuine respect and warmth. The Lewiston, Idaho team is singled out as particularly passionate, knowledgeable, and friendly, showing a level of dedication that many families find reassuring in their caregiving journey.

Another prominent theme is the practical support Addus provides in scheduling and care planning. Reviewers appreciate how staff explain care plans clearly, work with irregular or demanding schedules, and coordinate with families in ways that reduce stress. The ability to align caregiving with a person's routine, preferences, and daily realities is repeatedly cited as a major strength. From front desk personnel to caregivers, people describe a smooth, communicative process that helps families feel that their loved ones are in capable hands and that their own time constraints are respected.

Across numerous anecdotes, Addus is portrayed as a company that earns trust through consistent care and personal attention. Veterans, in particular, mention feeling recognized and valued for their service, with staff who treat them with dignity and respect. Some reviews celebrate the sense of continuity and stability over long periods of time, with clients who have remained with Addus for years expressing ongoing satisfaction with the level of service and the care team's attentiveness. The sentiment is that when the organization works well, it works very well - staff members become trusted partners in maintaining independence and quality of life for the elderly and disabled clients they serve.

Nevertheless, not all experiences are unblemished. A number of reviews acknowledge challenges that can affect families' confidence in the service. Several accounts describe caregivers not showing up or days passing without arranged substitutes, leaving families scrambling to fill gaps. In these cases, the complaints center on what feels like slow or reactive communication from the office, with some clients reporting that the company only responds when they press for action. These experiences underscore the ongoing need for consistent caregiver attendance and more proactive, reliable scheduling and contingency planning to prevent disruptions in care.

There are also explicit mentions of escalating issues around regulatory and administrative hurdles. One particularly vivid account describes a difficult period involving Medicaid and related bureaucratic processes. In that instance, the willingness of Matt and Jodi to intervene and "go to bat" for the family made a critical difference, resolving the problem within a short timeframe and restoring care for the client. This story stands out as an example of what can happen when the leadership and care coordination teams step in to address systemic obstacles, transforming a stressful situation into one where a client could continue to rely on available services.

On the other end of the spectrum, there are a few negative interactions that some reviewers recount with strong emotions. One reviewer characterizes a staff member as the "coldest person" they have spoken to, while another expresses frustration with an office employee who allegedly did not return calls or keep stakeholders updated. A particularly troubling anecdote involves a nurse (identified as Stephanie, possibly with the last name Hamilton) whose behavior toward a family member was described as abusive and unprofessional, raising serious concerns about conduct and the need for interview and oversight of employees before and during their tenure. These accounts are important reminders that, despite a strong overall reputation, individual experiences can vary and warrant careful attention from leadership and human resources to ensure safety, accountability, and a consistently respectful culture.

Overall, the collection of experiences paints a picture of Addus Homecare as a company that is widely appreciated for its caring ethos, responsive leadership, and patient-centered approach. Clients frequently praise the warmth and accessibility of staff, the emphasis on family and dignity, and the willingness of certain team members to advocate for the people they serve. At the same time, the reviews acknowledge that reliability in scheduling and the quality of office responsiveness are critical areas needing ongoing attention. When these elements come together well, families feel supported and confident in the care their loved ones receive; when they do not, they highlight specific gaps that the organization appears to be actively addressing. In short, Addus Homecare is seen as a compassionate, generally dependable partner in home care, with real strengths rooted in its people and culture and room to grow where communication and scheduling consistency are concerned.

This part of Lewiston, Idaho offers a variety of amenities and services that cater to seniors looking for convenient living options. With several cafes nearby, including Dutch Bros Coffee and Starbucks, residents can enjoy a relaxing coffee break with friends or loved ones. In terms of dining options, there are various restaurants such as Red Bento and Panda Express within close proximity. For transportation needs, car rental services like Alamo and Hertz are easily accessible. Additionally, there are reputable medical facilities nearby like Clearview Eye Clinic and St. Joseph Regional Medical Center - Gastroenterology Center for any healthcare needs. Places of worship such as Grace Lutheran Church provide spiritual support, while parks like Ruth Rowell Modie Wildlife Park offer green spaces for leisurely walks or outdoor activities. Overall, this area presents a well-rounded environment for senior living with convenient access to essential services and amenities.

Cafes

• Dutch Bros Coffee (0.1 miles)
• Hot Shot Espresso Cafe (0.8 miles)
• Hot Shot Espresso (0.9 miles)
• Starbucks (1.4 miles)
• Peet's Coffee and Tea (1.6 miles)
• Coffee Cow (2.3 miles)
• River City Espresso (2.3 miles)

Restaurants

• Red Bento (0.2 miles)
• Burger King (0.2 miles)
• Orchards Lanes (0.4 miles)
• Panda Kitchen (0.8 miles)
• Canters Inn (0.9 miles)
• Panda Express (0.9 miles)
• Bait Shop Grill (1 miles)

Transportation

• Alamo (0.2 miles)
• United Airlines (1.4 miles)
• Stout Flying Service (1.4 miles)
• Gustin Aviation (1.5 miles)
• Hertz Rent A Car (1.8 miles)
• Enterprise Rent-A-Car (2.2 miles)
• Bullseye Taxidermy (2.4 miles)

Physicians

• Interventional Pain Consultants (0.6 miles)
• Clearview Eye Clinic (0.7 miles)
• Clearwater Gastroenterology (1 miles)
• Syringa Surgery Center (1.2 miles)
• St. Joseph Regional Medical Center - Gastroenterology Center (1.2 miles)
• Oral & Facial Surgery (1.3 miles)
• Valley Ear Nose & Throat Group PA (1.4 miles)

Pharmacies

• Rosauers Supermarkets (0.7 miles)
• Walgreens (1 miles)
• Rite Aid (1.1 miles)
• Hi-School Pharmacy (1.3 miles)
• Hells Canyon Pharmacy (1.3 miles)
• Orchards Pharmacy (1.3 miles)
• Albertsons Pharmacy (1.7 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.7 miles)
• Calvary Chapel (0.9 miles)
• Lewiston Bible Missionary Church (1 miles)
• Grace Lutheran Church (1.1 miles)
• General Conference Of Seventh-Day Adventists (1.1 miles)
• House Of Faith (1.1 miles)
• Faith Tabernacle Church (1.1 miles)

Hospitals

• Lewis Clark Endoscopy (1.2 miles)
• Lewis & Clark Outpatient Surgery (1.4 miles)
• Idaho State Veterans Home (1.7 miles)

Parks

• Ruth Rowell Modie Wildlife Park (1.6 miles)
• Locomotive Park (2 miles)
• Park Maintenance (2.2 miles)
• Walker Soccer Field (2.6 miles)
• Chestnut Beach Park (2.8 miles)
• Beachview Park (2.9 miles)